I've been to Rick's Lube Complete Autocare twice now, and both times have been great. The customer service is top-notch. I first came here after a coworker recommended them--especially when the Honda dealership quoted me thousands for a bunch of unnecessary repairs. I brought in the printed quote from Honda, and the team at Rick's went through each item with me, letting me know what was actually needed. In the end, I only had to fix one thing, and it cost under $200. Today, I'm back for a quick oil change. They don't take appointments--it's first come, first serve--but I got here at 8 AM on a Thursday and, even with multiple cars already there, they told me it would only take about 20 minutes. I've already recommended Rick's to my dad and sisters, and I'll keep recommending them. Definitely a trustworthy, honest place with great service! read more

Rick's Lube Complete Autocare - Waiting area - Auto Repair Near Me - Carson, California

Rick and his team are absolutely the best they always recommend what is needed and do a great job

Service was always helpful and good but the second time I went not so good ended up leaving with a loose screw and now the piece is rubbing on my tire when I turn my wheel read more

Rick's Lube Complete Autocare - Came here to get my oil changed my second time , and now I'm missing a screw because they didn't tighten it enough . - Auto Repair Near Me - Carson, California

The team here is super great and professional. I came in not knowing the cause of my check engine light and they were able to get be back on the road within an hour with a solution. Very thankful for Junior. read more

Rick's used to be our family's go to place for auto care. Unfortunately, the quality of service and customer service has gone down. Before they would pay extra attention to detail and meet you out in the parking lot to welcome you and ask what service you need. Now, they wait for you to go inside the garage and then a service may or may not be available. I get that staffing shortages could be an issue but perhaps they should look into hiring folks that are committed and not advertise that they provide a particular service when the only person that can perform that service is never there. I still have hope for this business. To the owners, please do better and do a quality assessment on how your technicians are representing your business. read more

Temperament. Worker need to exhibit some patience and professionalism. I was getting out of my car after pulling behind a that was under the work area covering when this mechanic came walking up with this scowl on his face approaching me with disdain as he, said "back up I was getting ready to move this car, back again. I said alright and then asked do I walk up to the counter and he nodded, yes. He was so rude and I was determined to not let him ruin my morning. He had a beard and some kind of facial jewelry or tattoo or maybe it was an ear loop. Moreover, he was very rude and unnecessary to speak to me that way. I said I would never do business again with them if they act like they don't appreciate my business. read more

Ever since I brought my car I began to have more problems. I DO NOT RECOMMEND. I spent from an oil leak that became a water pump, radiator replacement and a new cap replacement then later will not determine to fix more leaks. read more

Excellent service. Fair price. My entire family goes to Rick's for automotive service.

Super helpful spot. They did a pre-purchase inspection on a car for me and helped find an issue. They also showed me the underside of the car, which was helpful. I appreciated how easy it was to get their help. They were able to fit me in right away and did the check quickly. And the owner and technicians were nice. read more

Went in for an oil change and attempted to use the coupon posted on their website for $5 off your oil change. I was told that you have to print the coupon out to get the discount (even though that isn't in the text on the coupon or on the website). After a lot of back and forth the manager said he would allow me to go print the coupon and bring it back and he would refund me the $5. I said OK and that I would bring cash with me to pay instead of the CC I used originally to save the 2.5% fee. I get back with the coupon and the cash and informed the manger that I have the cash with me (it was also in my hands and on the counter when he took the paper coupon) he refunds the $5 and then asks..."what are you doing?" to which I told him I brought cash back for the payment like I said. His response, "you already paid with card I can't do all that". Anyway, lot of time to say the visit could have been a lot better. read more

Rick's Lube Complete Autocare - Coupon text - Auto Repair Near Me - Carson, California

I've been going here a few years. I was disappointed when rushing from work I arrived at 4:32 pm only to be told they were closed. What happened to 5pm gentlemen? Otherwise they cool. I had to go to Valvoline they stayed open until their posted hours read more

Let me get to the point...if you have an older car, do not go here. You will be treated like you are bothering them. I have been living in Carson 60 years and this place is a detriment to Carson and neighboring cities. Vehicle was brought in a for an oil change. Which was pointless, because all the oil leaked out. Life lesson...take the vehicle to the dealership. Now I know why LASD has to be frequently called to this location. Do better by your CUSTOMERS. read more

ZERO STARS. 0/10 recommend. Employees are rude. Time length was wayyy too long for an oil change. On top of that, they dented my car. Then left an oil finer print on the dent... I will be taking further action. read more

I hate to leave 1 star reviews, especially from an establishment that was highly recommend to me from a family member. About a week and a half ago my car started to leak oil. The family member said go to ricks they are good. Anywho I called last week around 830 am and said I had an oil leak and is this something they can take care of and can I make an appointment; I was told it was on a first come first serve basis no appointments needed, then I asked if I come in around 12 would that be ok. Again over the phone the guy said just come on in. I went in at noon, and was told they couldn't take me because they were busy and it's first come first serve and I needed to be there by 8am to be seen (umm ok I understand that but why when I called did you say to come in only to waste my time and send me away); anywho a week later I make arrangements to have my dad pick me up a ricks at 8am cause I intend to leave my car there to get worked on for the day. First I walk up to 2 guys staring at me in the bay, (no good morning, no how can I help) as a women it made me feel really uncomfortable. I then go up to the guys and say "good morning I was here last week about oil leaking from my car and was told to come back at 8am since it's first come first serve". The guy then says "so what do you need? (With attitude)" again I said oil is leaking from my car and I would like it fixed. He then said it sounds like my "oil needs to be cleaned out and I needed to go to the car wash" ummm ok. So then I re asked, so what you're telling me is you don't fix oil leaks here then?" His rude response was we do, but not today we're short staffed and it's first come first serve. I didn't even argue, simply walked away and won't be coming back ever. The lack of professionalism, waste of my time, standoffish demeanor of ricks employees will undoubtedly lose customers. The two men working made me feel as if I was bothering them on their coffee break asking them for help. Perhaps some training in customer service is due, good luck. read more

Rick's Lube Complete Autocare - Auto Repair Near Me - Carson, California

I been going to Ron's Lube n Tune, Now Rick's.. for over 5 years consistently for oil changes and recommend them to all my car friends. Today I called and no one answered. I called the 2nd time and I got someone. I asked how much to install 2 Sway bars which would resume the existing bolts from the chassis. He quoted me $150 each bar. 300 Total. Total rape. No more than 20-30min work with an impact gun for 300. Seriously F you guys, you don't support the locals here in Long Beach. read more

Response: Stop making excuses that trying to justify tour lack of respect toward your customer. We did not hover. We stand outside with sare distance. Also from inside the waiting room also. But your technicians both did not like it and scolded us. That is not what the safety about. Its about lack of customer appreciation and respect And DONT you dare accuse again about the dealer. I clearly explained to you that part ordered and deliver to your location right away cuz you are my shop that suppose to fix my car. So for you to ACCUSE me such accusation one sided is LOW BLOW. Again. Back to lack of customer proper treatment n respect. And you dont even bother to address your technician failed to use my coupon that i gave already? Any sorry or apology? None right. Hahahaha I hv receipts ok. These already clearly show your terrible attitude and lack of respect and responsibility. be careful, rude n scam for your money. gave our coupon but when we paid. they didnt use our coupon! saying its not that much different! really? and angry when we want to watch the work from outside. saying its not polite to watch them work. really, its our right to watch our car being serviced. turns out my car was damaged inside part because of it and they refuse to acknowledge it. and angry to us eventhough we are repeated customer, accusing us ridiculous accusations! unbelievable! consider you've been warned! read more

I recently had a fantastic experience at Rick's Lube in Los Angeles. I got my car's oil changed because the oil light was on. However, I was pleasantly surprised when Junior and Ray informed me that an oil change was unnecessary and that my car was in good condition. I want to give a massive shout-out to Junior and Ray for their professionalism and courtesy. In a world where kindness and courtesy can be rare, it was refreshing to encounter such genuine service--like finding a Rolex watch on the street. Don't go anywhere else to get your car serviced. Honestly is rare. read more

I have taken my cars to Ricks Lube on Carson St. for over 10 years. The other day, we took my 2006 Highlander to Rick's shop and Alex quoted $1200 to fix a broken coil, broken part, and a coolant leak. We took the truck to a different shop and was told to fix the broken coil and broken part, the cost would be $160. I always thought Rick's Lube was an honest car repair shop. SHAME ON YOU RICK. You lost a good loyal customer Alex, Thank you for the detailed explanation as to why my truck was going to cost $1200. I never saw anything written down. read more

Rick's Lube Complete Autocare - Invoice from new mechanic - Auto Repair Near Me - Carson, California

Ask them to check for leaks after oil change then when went up to pay I ask where the leak coming from? Guy says the leaks coming from everywhere and leaving me ???? Turned out to be power steering leak which got maintenance elsewhere and resolved read more

Called in to get a quote over the phone to replace a valve cover on my 328i bmw & the person over the phone who helped me was nice but they qouted me almost $1600 for a repair that generally cost around $400-$500. I called the other location in Torrance who originally quoted me $300 over the phone but then upon looking at my car they told me it be about $450 which is reasonable! I feel like the Carson location was trying to take advantage of me being a woman. Their quote being 3x more than the Torrance location does not make sense! read more

I always go to this location to get an oil change and auto repairs, everyone is very professional, knowledgeable and honest! for that reason I keep coming back. I highly recommend Rick's Lube if you are having car problems or need an oil change. read more

I recommend not going here especially if you want them to not inform you that your oil plug is damaged. I lost so much in 5 days without knowing luckily a body shop advised me and let me know I lost 9 quarts. I called and they recommended that I drive to them to check the problem why would I drive my car not knowing how much oil is left in my car thank you for the great recommendation for that. read more

Rick's Lube Complete Autocare - Auto Repair Near Me - Carson, California

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Great neighborhood autocare. Took my wife's x3 to get the oil change and tire rotation. They told me it was going to take 45 min. I was able to walk home since I live close by. I got a text around 38 min was told it was ready. They are efficient, kind, and professional. One thing to note is they offer Mobil 1 oil. Will be back for my wife's car future maintenance. read more

I am very disappointed by the subpar service I received here today. I guess because the owners were not present the employees felt they could act however they wanted. I was not acknowledged when I pulled up, then was told I had to wait behind a car that pulled in behind me. I explained that I was there first. Then when it was time to pay, the boy at the front desk did not acknowledge me and I waited minutes for him to look up just to be welcomed by a lackluster attitude. Also, the music they had playing was so loud! I have been going here since I could drive and am very disappointed with the new staff. read more

I 100% recommend! I went to the Mazda dealership for routine maintenance (ie., an oil change) and as usual, the dealership recommended that I get additional services (air filter and cabin filter replacement, wheel alignment, and a fuel induction service). The dealership attempted to charge me $110 for new filters, $130 for a wheel alignment, and $190 for the fuel induction service . I know the dealership has the tendency to overcharge and up sell unnecessary repairs, so I stopped by Rick's Lube after being referred to them by one of my friends. I arrived a little after 4:30pm without an appointment and they changed my filters almost immediately for only $65. They also informed me that I didn't need the fuel induction service (which I figured since my car only has 34,300 miles) and recommended another shop for my wheel alignment. Alex and the rest of the mechanics there were super friendly. I will definitely be a returning customer. read more

Josh & his team are the best. I know Josh & Rick for years & throughout they are professionals, efficient, honest, noting absolute outstanding customer service. My comments include those I got from other customers. Customers who want a smooth transaction, go here. I will always recommend to family & friends. Keep up the GREAT work Gentlemen! Leland Taylor Sr. read more

called before I came in to ask about brakes, they gave me a price (not telling me a price range) when I arrived it took 30 minutes to take the wheel off and check the rotters and once they told me I need all 4 the price changed and when I asked if I can get the one done that I called about I was denied. I get that you arent legally able to do it but why waste the customers time? Not only that I was over quoted. brakes Are done and was charged 100 dollars less. place is a rip off! read more

Another great experience with Ricks. I have been coming here for over 10 years, they are always professional honest and hard working. They explain to you in detail your mechanical problems and let you decide wether or not you want to repair your vehicle. No sales pressure whatsoever. Ricks is not close to me but the 20-25 minute drive is well worth my peace of mind. Try them, you will be happy you Another fantastic experience at Ricks. This time they checked my brakes and fluids. Told me everything was fine and no up charge. These guys are great read more

I am a regular at Rick's for my oil/filter changes! Great service and super quick. They are also affordable. I come here for my Honda Civic and it's about $35 for an oil change. The staff here are pretty cool. They have my car on file there so they always know what oil I need, and any updates needed for my car. Have never had any issues here. Highly recommend for your car servicing needs! read more

I went to this shop and I used my coupon discount for oil change. They did it real quick in 12 minutes. This was my first time using independent service shop instead from car dealership. The following day I got surprised I saw oil on my garage floor coming from my car. I call the shop manager regarding the problem. He advised me to bring the car to fix it and they did right away. In my mind I will not bring my car in this shop again. read more

My father whose 84 years and trusted your establishment for years went in for an oil change and also requested a tire pressure check and adjustment Wednesday 12/15/2021 because we're driving out of town for the Holidays. He even asked to make sure tires were checked and they said yes.Those two tasks were supposedly completed and we were charged for it. Next morning I like to make sure everything was done so I checked the tire pressures myself and to my surprise all four tires are at 22 to 24 PSI. Obviously we were set up for failure and potential road problems. Tire maintenance is crucial especially going into a 500 mile journey. This negligence would piss people off. Integrity especially in an auto maintenance shop is delicate and absolute. My family brought all our cars here for service (about 9 vehicles). Not anymore, and possibly future potential customers after they read this. I take offense when people endanger my family's safety. I live two blocks away but will never go back to this place. read more

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Alex and his crew were awesome fixed my car in an emergency engine light one. Low oil and other issues and advised to check my cars warranty under powertrain as I have a leak. He was very knowledgeable and friendly. Thank you to the crew read more

Took my car for smoke check the tech did not say anything to me and I did not get a check to talk to any of the employees as they were horsing around! At the end someone waved at me to come to him to pay and when I say I have a coupon he told me is not valid because I was supposed to show it when I arrived, I said I did not get a chance to talk to any of you and he said sorry but we can't use it now. Bad service I was not told why my car did not pass smoke check. I was told I need it to pay more. My mistake for trying to save a few dollars never again I will go there, my 4 vehicles will go someplace else I pull into garage and tech just took my paperwork and that's how he knew I need it a smoke chEck. I did not get a chance to tell nobody I had a coupon so make sure the employees know you have a coupon or they Wii's not honored the discount read more

I've known Rick for years. Recently I purchased a car from a tow yard to drive as a commuter. I took the car to the dealership. They quoted me $20,000 to make the repairs. I took the quote to Rick and he laughed. Many of the things the dealership suggested we're not even required. You can always trust Rick and his crew to do a great job and be honest which is hard to find these days. If you need service for your car, definitely give them a try. read more

Went to the Carson location randomly at 3pm on a week day. My car (2021 KIA K5) was due for an oil change and tire rotation and I've passed by this place a few times and decided to give them a call. They informed me that there was a small wait and even gave me a quote over the phone for the service I asked for. When I arrived they got to me within 5-6 minutes and by the time I got comfortable and looked up my car was ready. My car drives good as new and I will be bringing my second car in for service (decided to wait two weeks to be sure the service was done correctly). I also liked that they recommended other services but didn't push the sale on me. I'm not sure why other women felt like they were pushy because I honestly got the opposite. I had two mechanics that took time to educate me so I could make the decision for myself. By the way the quoted price was exactly what I paid so I wasn't hit with any surprises in the end. read more

They don't do smog checks on Saturdays..... you know the day most people are able to come in.

Poor Service. Lack of communication skills and customer service. Smog check worker does not know ARB codes nor will he communicate to you any concern he has over an installed part. He will fail it without your knowledge even if the part does not require an ARB EO code. They are just here to collect a paycheck. No pride or passion in their work. Do yourself a favor and look elsewhere. KCM smog will at least tell you what they want you to repair/change out and not charge you. read more

Definitely will never come here again. Their advertisement said complete auto care. I asked them to check everything and they were very rude. I got an oil change and it took around 10 minutes, I sat in the waiting room, no said it was finished and when I asked about a diagnosis they just shunned me. I drive an older passenger van I guess they thought it wasn't worth dealing with. So disappointed with the service. read more

I liked my experience here. I brought in my $60 coupon and my own oil filter for a synthetic oil change. You see the horror stories on TV of shops trying to rip you off with unnecessary work. I went there thinking I probably get out of there paying twice my $60 coupon. I was waiting for the sales pitches for extra work, but they said everything looked good and I was on my way. Alex and crew was friendly and professional. They could have gotten me when I asked about a transmission oil change. Alex said, it is a relatively new car and the transmission oil, which is probably synthetic, will not have to be replaced until 100K miles. I knew then I can trust these guys. No pressure, friendly, honest, they have a clean work area and did quick work. I recommend this shop. read more

Really good staff fun guys to talk to you. Great work. Would be nice if they took appointments sometimes you arrive and there's a long wait that's what kept from five stars. read more