Gary Outlaw is a licensed HVAC professional who remediated our exhaust ducting. His prices were…read morereasonable and he did a quality job. It's nice to work with someone who is responsible, shows up when he says he will and who finishes a job when he says he will and for the amount that he quoted. Gary has professional integrity, and I would hire him again.

I have used Alright AC for many years now. Friendly and honest service. Rusty has fixed, serviced,…read moreand replace an AC unit for us as well as replaced all of the duckwork in the house. He's our first (and only) call when we need it.

Alan and his team were very helpful in assessing the best solution for my home. I thought that…read moreinstalling a ductless split system would be optimal, due to my subpar duct and vent setup, but Colley Co was able to do enough duct and vent improvements/expansions, quickly and at reasonable cost, to "save" my nice upstairs ducted system. They also did a great job insulating my attic - passed Austin Energy inspection on the 1st try - and relocating my condensers from the side yard to the backyard. The new 3-ton Daikin recommended by Alan for our downstairs has worked great so far - much quieter and cooler than our old system. Alan is highly responsive, both by phone and email, which is not always common in this industry. He and his team address any concerns or criticisms immediately and thoroughly.

Colley Co. replaced my old dilapidated and failing AC unit with a brand new top of the line Daikin…read morebeast of an AC. Both Alan and Ricky were both very helpful, informative and definitely had my best interests at heart. Alan did not try to sell me any additional products that I did not need. He suggested an additional return air vent to help my system's air flow. This solved the problem my house was having not cooling the downstairs effectively. And Alan solved this problem without trying to sell me a $3300 zone damper system. Another company tried to sell me on that zone damper system. They did not get my business. Alan and Ricky both had some great ideas on how to make my system run more efficiently. They suggested I seal up some gaps in my air vents and make sure that there are no gaps in my attic insulation. I always have lots of questions about this kind of stuff and they patiently and honestly answered every question I had. The actual installation went efficiently and without incident. I was only without air conditioning for about 3 hours. Ricky and a helper got the system in, explained a few things about how the new unit worked and got my new thermostat up and running. They got rid of the old ac, furnace and the old condenser. They did a wonderful job cleaning up after themselves. I did not have to pick up a single piece of trash or anything after they were all done. I think the hallway they were working in was actually cleaner after they had finished up. Give these guys a try. They are awesome. They are honest and will take care of you for a very reasonable amount of money. They will also take the time to explain what they are doing and why they are doing it. Thank you Alan and Ricky.

What can I say?? We called and spoke to the owner and let us know they would be out the next…read moremorning due to the time we called, late in the evening.. Mike, a friendly and kind young man, showed up with a smile, he explained everything and answered all the questions I had. He even explained how the a/c unit operates. The price was affordable and he was just a polite. I will be following up for a yearly visit to make make sure the a/c unit is operating correctly. Thank you! Please call them and get your a/c unit in working order before problems occur. Stay blessed.

Trevor absolutely saved the day! It was 40° outside and we wanted to turn on the heat. Our Nest…read morethermostat started giving us an error message and the vents were blowing cold air. After calling about 10 other HVAC places that all gave me the run around in some way, I called Country Thyme and am so thankful I did. Anthony, who answered my initial call, was so polite and was the nicest and most coherent person I talked to all day. He got me scheduled, and Trevor showed up quickly on the same day and diagnosed the issue and replaced what needed to be replaced. He went above and beyond and got our system back up and running in no time at all! His prices are so reasonable and fair for the quality of work he does. I'm relieved that we now have a reliable company we can call with any heating/AC issues we have in the future. I 100% recommend Trevor and his company to anyone who is looking for someone honest, thorough, and knowledgeable. I can't say enough great things about Trevor and Country Thyme!

This is not an LGBTQ friendly business. As others have mentioned, I'm concerned for the safety of…read moreDaniel Escobar's customers. My partner and I recently hired Daniel Escobar for a complete A/C replacement. We paid ~ $10,000 for brand new A/C and Heater, after all add ons. Timeline: July 19, 2022 - Installed A/C and heating unit. July 29, 2022 - Got A/C fully working to where there was A/C flowing to the downstairs . September 9, 2022 - A/C completely stopped working, condenser unit not working, no A/C flowing. Troubleshooted thermostats and condenser with no resolve. Emailed, texted and called, multiple times, Daniel Escobar, with no response (to date have not heard from Daniel Escobar). Observations by third party (see pictures): The return plenum, and filter box are undersized for the unit, and not properly connected. The furnace has been bent in when it was being installed, and it looks like the heating case isn't properly sealed anymore, and was taped up. Multiple sections of low voltage wiring is just the inner wiring with the colored insulation around the copper. The outer shell, and other wires aren't present. The proper fuse has been removed, and a 5amp popper has been placed in the unit. The system calls for a 3amp fuse. System may have a low voltage short. Screws are missing from the condenser, and furnace doors. The plug in the condenser isn't the correct plug for the board, it was from the indoor unit. The txv is over feeding refrigerant causing the system to not function correctly. The secondary drain line is open, and should be capped off. Due to some of the issues found it's possible a proper vacuum wasn't pulled on the system. Without a proper vacuum non condensables could be within the system. This could cause damage to the system. Cost to repair: ~ $1,700 (does not include cost for damage discovered during repairs - pending). Warned that if the brand new Furnace is irreparable due to damage caused by Daniel Escobar, it will cost around $5,000-$6,000 to replace. Request: Once the third party has completed the initial repairs from damage caused by Daniel Escobar's negligence during instal, we will send Daniel Escobar the invoice to reimburse us for the damage he caused to our brand new system during his negligent instal. If other issues are found, like the furnace being damaged beyond repair, request that Daniel Escobar reimburse us the cost for him damaging our brand new equipment during his negligent instal. We are not asking for the labor we paid him to damage our brand new equipment during the negligent instal. We love supporting small businesses, but in this case we were taken advantage of and flat-out robbed. We have given Daniel Escobar ample time to reply to us and discuss this issue, but Daniel Escobar has chosen to ignore our pleas. At this point, there is no trust or confidence and we just want reimbursement for the negligent damage caused during instal. Due to supply shortages (txv not available), we don't have a date when the repairs can be made so that we have A/C again, estimate is 2 to 6 weeks.

Cost: ~$10,000 for brand new A/C and Heater, after all add…read moreons. Timeline: July 19, 2022 - Installed A/C and heating unit. July 29, 2022 - Got A/C fully working to where there was A/C flowing to the downstairs . September 9, 2022 - A/C completely stopped working, condenser unit not working, no A/C flowing. Troubleshooted thermostats and condenser with no resolve. Emailed, texted and called, multiple times, Daniel Escobar, with no response (to date have not heard from Daniel Escobar). Observations by third party (see pictures): The return plenum, and filter box are undersized for the unit, and not properly connected. The furnace has been bent in when it was being installed, and it looks like the heating case isn't properly sealed anymore, and was taped up. Multiple sections of low voltage wiring is just the inner wiring with the colored insulation around the copper. The outer shell, and other wires aren't present. The proper fuse has been removed, and a 5amp popper has been placed in the unit. The system calls for a 3amp fuse. System may have a low voltage short. Screws are missing from the condenser, and furnace doors. The plug in the condenser isn't the correct plug for the board, it was from the indoor unit. The txv is over feeding refrigerant causing the system to not function correctly. The secondary drain line is open, and should be capped off. Due to some of the issues found it's possible a proper vacuum wasn't pulled on the system. Without a proper vacuum non condensables could be within the system. This could cause damage to the system. Cost to repair: ~ $1,700 (does not include cost for damage discovered during repairs - pending). Warned that if the brand new Furnace is irreparable due to damage caused by Daniel Escobar, it will cost around $5,000-$6,000 to replace. Request: Once the third party has completed the initial repairs from damage caused by Daniel Escobar's negligence during instal, we will send Daniel Escobar the invoice to reimburse us for the damage he caused to our brand new system during his negligent instal. If other issues are found, like the furnace being damaged beyond repair, request that Daniel Escobar reimburse us the cost for him damaging our brand new equipment during his negligent instal. We are not asking for the labor we paid him to damage our brand new equipment during the negligent instal. I love supporting small businesses, but in this case we were taken advantage of and flat-out robbed. We have given Daniel Escobar ample time to reply to us and discuss this issue, but Daniel Escobar has chosen to ignore our pleas. At this point, there is no trust or confidence and we just want reimbursement for the negligent damage caused during instal.

Look guys, we all get it losing your AC in the midst of Summer is every Texans own personal…read moreinternal hell. Being held captive in a hot house with the still Texas Summer heat is brutal and we all know that is putting it mildly. I want to respond to the Nay-sayers on a few posts here. First of all, the new Operations Manager is Barbara and this woman is AMAZING! Don't have any experience with the former lady. WOW!!! Talk about taking ownership and taking it personal about making sure my HWA warranty wasn't lost in the shuffle of the Home Warranty of America company holding myself, and family hostage in a sweltering home in the summer. Let's just say HWA delays lasted 27 days nearly the entire month of May. It was getting hot. Thank God I live in an established neighborhood with many extensive trees that cast a ton of shade or it would have been UGLY!!! Thank God for Barbara who took calls on weekends, texted me regularly throught out the day, took her laptop to her child's baseball game to try and submit emails to HWA about my claim after her defined work hours. Yes we talked on the phone whilst she was at her daughter's softball game. Talk about comittment. She only put the phone down when he daughter was at bat. Talk about committment. She got on base by the way. Barbara took this situation very seriously, She escalated calls emails to Directors and Supervisors and was very communicative along the way. We stayed on hold with HWA so much it literally cost me hours of my time per week to try and keep them on their toes. Please understand that if you have issues with the delay in working with HWA claims around cooling concerns... IT"S NOT Cool Masters fault. I witnessed the debaucle first hand after like my own personal 5th and not final time calling ( seriously lost count) into the Authorization department. During this call with HWA, I was told there was a delay from the Authorization Department of 5-7 mins. That delay really equated to an hour and 10 minute way. Mind you this was after a 57 minute on hold wait time the day prior and I was just calling to check the status. The HWA program is rampant with lack of ownership of any of their employees to resolve anything. Their idea of help is passing an email and hoping someone reads it and then decide to resolve, authorize or pass the buck. It's a vicious cycle. I lost count as to how many time Barbara of Cool Masters and myself lost time and lost days waiting for authorizations for replacement parts to be released at the authorized part location for us to be installed. Their bumbling and ineptitude literally cost me and my honey about $3000 in lost wages ( I'm in finance and he's a Union Electrician so it cost us extra money) in awaiting appointments for them to release installers with the appropriate unit to be released. During this time Barbara kept up her end of the deal and then some. She communicated with me daily if not more than once a day to lay status of my claim and shared with me that sadly this is the same fate for many others. Unfortunately, not many as proactive, tenacious and persistent as I. I made it my mission for myself to engage the company and see the man truly behind the curtain at HWA. Sadly it was worst than Oz as no one ever took responsibility. Until the word lawsuit was mentioned. What they didn't know was I was going to be an attorney prior to doing what I do now and I actually knew what my contract meant as far as their obligations to me. So please, don't blame Cool Masters for the flawed nature of a horrible Home Warranty Program. Barbara and team are great. You just may want to be forewarned about the possibility of the madness that can ensue when laying claim with HWA. By the way, I promised Barbara a bottle of wine. You get a bunch of mad respect when you have to go to battle with someone for about a month's time when dealing with HWA.

My elderly mother's AC was not cooling this summer and the tech came out and added freon to the…read moreunit. The next day it quit cooling. We called our home warranty department to come out and take a look and they told us that the coil was old and rusted and whoever put the freon in should not have done so with the coil in this condition. Coolmasters invoiced my mother $275 anyway, and when I asked for the invoice to be voided, they refused. As someone who spent over $14K with them on two brand new units 3 years ago, they just lost me as a customer, forever. Over $275. Way to go, Coolmasters...

He was extremely helpful and took the time to troubleshoot my thermostat issues over the phone. I…read morewould highly recommend and will call him again when I need any HVAC problems solved.

I called this company after getting an estimate from my long time service provider which I felt was…read moreoutrageous. I spoke with Jaime, and he was helpful, quoting me a fair price for the repairs (almost half of my usual provider). The repair was completed the same day as my first call - prompt and professional service. The technician even called an hour before the appointment offering to come early, which I was able to accommodate. Fair price, great service, great attitude. Work was performed promptly and without any issues. Will definitely do business again.

I called them to get a price on replacing my two thermostats with those new wi-fi thermostats. (I…read morealready have new thermostats) There is nothing special about the new ones in terms of hooking them up. Wires are labeled etc so it is essentially just removing two thermostats and reconnecting the new ones. I could probably do it myself. Their price to replace each thermostat is $240 each... but they were "kind" enough to extend to me a "discounted rate" of $280 to install both. A quote like that is just insulting. They would be in and out in an hour. I will never call them again.