I wanted to share with me a very good experience working with Jonathan Fortune (sales Manager) and Luis Surmont (sales liaison). After a very disappointing arrival at Rick Case Hyundai in which the sales liaison was supposed to hold a Mazda CX5 for me. (Driving from Woodstock, 1.25 hours) I was told that he would hold for me. Sold it before I arrived. I came in and ripped him apart because he was disrespecting my time and came up with zero solutions to this problem. I asked him did he even confer with their own Mazda dealer down the street for solutions... this guy looked at me dumbstruck (name was Daniel Kang) . Horrible representation of Rick Case and I can't say much for the other crew members (managers?) who were behind the counter on the floor. I drove over to see if this other dealership had any to my liking. Met with Luis, gave him the long version of this story and he was willing to assist me even while I was still hot. We looked at a few, talked a bit and test drove two models to the other location. I was in the right sense (I calmed down) and made a very good decision to purchase a great CX-5 from them at a price I wanted. Not pushy, not arrogant, willing to work with me. Traded the car and put money down. I was able to pick it up on a Monday. (They wanted to clean the car and make sure it's what it's supposed to be) Many thanks to the team that helped defuse me, refocused and made a good decision. I don't like Rock Case in general but these guys are worth your time and they will listen and work with you. Thank you Luis and Jonathan... read more

AVOID!!! Service department is a complete joke. They managed to screw up a basic oil change by putting 1 and half quarts lass oil than needed and tried to gaslight me that the low oil level warning came out because they "cleared some codes". When I told them that I physically checked the oil, they finally admitted to what actually happened and of course, blamed the parts department for the screw up. When I tried to complain to the service manager Charlie Maldonado and the general manager Jeff Edge - complete silence on their end. Do not bring your cars for service here. If they managed to screw up an basic oil change - you can't trust them with anything else service related. AVOID!!! read more

Severe Disability Discrimination and Corporate Interference I am a 13-year veteran delivery driver who recently completed a delivery to this location. Because of a severe physical mobility limitation (torn meniscus), which is fully supported by a legally issued handicap placard visible in my front window, I had to complete the hand-off from my vehicle.Rather than acting with basic professional decency, a manager at this dealership explicitly targeted my medical condition, stating directly to my face that 'people like me shouldn't be behind the wheel and should work indoors.' Following the delivery, I submitted a respectable, private inquiry to Mazda corporate asking for a review of how their staff handles disabled individuals.Instead of issuing a basic apology, management from this location actively contacted my employer in a malicious attempt to get me terminated to cover up their own team's blatant civil rights violation. Discrimination against individuals with physical handicaps is completely unacceptable. I am formally escalating this matter to the U.S. Department of Justice Civil Rights Division to ensure this behavior is fully investigated. read more

Had the best car buying experience ever with Jarod Watson!! He was super friendly, knowledgeable, and professional. Marcos in financing was also really great and easy to work with. All around very easy and comfortable experience. Go see Jarod! read more

Rick Case Mazda - Auto Repair Near Me - Duluth, Georgia

want to be clear that my sales representative, Tundre, was professional and helpful. My issue is entirely with management. On Friday, I reached a purchase agreement for a Mazda CX-50 Hybrid under my business. During that conversation, I clearly stated I would return on Sunday. I was even told that while many dealerships are closed on Sundays, they would be open -- so they were fully aware I would be coming. Despite this, I was never informed that the vehicle would not be held. The vehicle was sold without any notification. A simple call or message saying "the vehicle has been sold, we can no longer proceed" would have been basic professionalism -- but even that was not done. In addition, I was given inconsistent and misleading information regarding the business purchase. On Friday, I was first told they could not process a business purchase, then told the issue was that the responsible staff member was not available. When I returned on Sunday, I was turned away again for the same reason. This shows a clear lack of organization and transparency. The real issue appears to be staffing, but instead of clearly communicating that, I was given conflicting explanations and ultimately wasted my time. I rearranged my schedule based on this agreement, and the lack of communication and misleading information reflects very poorly on management. Unless this situation is properly addressed, I will consider escalating this matter further and sharing my experience on additional platforms. read more

Went in because of a check engine light. Service dept told me that AC compressor was defective and I needed a new one at a total cost of $2,000. Had the work done ... but, yep ... the AC still wasn't working. Had to bring it back in. Made them provide me a loaner. And, thank God because they've had the car for over a week. And .. yep, no status updates have been provided. Their service manager, Charlie Maldonado is a joke. The best thing for anyone who owns a car to do is to find a genuine & authentic local mechanic. I don't even think the AC compressor needed to be replaced. Because, if the new one didn't fix the issue, then it wasn't the problem in the first place. I will never again get my car serviced here again. read more

UPDATE: I am changing my review from 2 stars to 1 !.. We had to replace my wife CX5 Turbo Signature because it was totalled by a distracted driver and again I went to Rick Case Mazda and again Sales Management failed extremely short. Yesterday, Sales Manager (not our sales consultant) after my offer, never came over the office, never wrote a note, did not introduced himself and did not offered any explanation, he did not wanted to hear from me a serious buyer ready to take home a 2025 CX5 Turbo Signature or anything!! Service Manager sent me home!! No communication skills and fully disrespectful. I am on my 4th Mazda (8th lifetime). I loved this dealership and the philosophy created by Rick (RIP) and Rita. What is going on???? HERE IS MY REVIEW A YEAR AGO WHERE 5 STARS TURNED TO 2 Something changed last month during my last purchase. After-sales service is important for customer satisfaction and retention. A satisfied customer brings more referrals and eventually higher revenues for the dealership. Somehow there was a huge disconnect during this purchase and Elijah that I can't explain. Lots of missing points after the sale and the Finance person was extremely "pushy" and uncomfortable. I had to bring my tactics of self defense to protect the deal. This is not the place where you find friends anymore. read more

Howdy. Not sure anyone wanted to sell me a car. Yes, we drove from Alabama to look at their inventory. And, yes, we arrived at 1940. We exited our car. Walked the entire lot looking at, well what they had available. However, two people looked at us from the window.. and must have decided we were not worth their time. The thought of selling a car at closing time, well it must be a burden. That's a shame. I am ready to buy. We will keep looking.. elsewhere. read more

This dealership was recommended to me by my bankruptcy attorney, who knew someone in the finance department who worked with bankruptcy clients. At the time, I was already facing a difficult season--divorce, single motherhood, and navigating bankruptcy for the first time--so I trusted his recommendation. I knew my options would be limited, but I was determined to make the best of a temporary setback. Out of four options, I chose a 2022 Volkswagen Tiguan. The salesman assured me that Rick Case does not put cars on the lot unless they are thoroughly inspected and in excellent working condition. I trusted his word, as I have purchased multiple pre-owned cars in the past without issue. Unfortunately, within 30 days of purchase, the car displayed a "Low Oil" warning. I reached out to the salesman, who admitted that it was unusual but did not offer me a free oil change at Rick Case. I had to pay out of pocket at another place. Two weeks later, the "Low Oil" warning returned. From there, the situation spiraled. I contacted the salesman again, who directed me to the Rick Case service department, which in turn pushed me to a Volkswagen dealership. I also reached out to the finance manager and salesman to ask about returning the car. The finance manager never responded, and the salesman said it was "too early." For the next two months, I found myself at the Volkswagen dealership nearly every Friday, paying out of pocket for a car that should have been problem-free. The vehicle consistently burned through oil every 1-2 weeks, smoked visibly, and even jerked and hesitated to accelerate. The Volkswagen dealership determined the issue was internal oil leakage caused by all 16 valve stem seals needing replacement. The so-called "warranties" I was sold and never told about... have been useless. The powertrain warranty supposedly covers the engine; however, the warranty company insists on a $6,100 engine teardown for further diagnosis--costs they refuse to cover, despite the dealership already confirming the issue. I contacted the General Manager and Assistant Manager at Rick Case Duluth via email, attaching receipts and documentation. I even left a voicemail for the General Manager. No response. Not one person reached out to help create a solution. I now face two unacceptable options: paying $6,100 on a vehicle I just purchased, or continuing to buy oil by the gallon and pouring it into this defective car every week. I am also deeply concerned for my safety and that of my three children. A smoking engine, oil leaks, and a car that struggles to accelerate are not just inconvenient--it's dangerous. This has been the worst car-buying experience of my life. I have never had to leave a review for a dealership before, but I cannot stay silent. I had to warn others: Do NOT purchase from Rick Case. They made their money off me and then left me stranded with an unsafe, defective vehicle. Buyer beware. You've been warned. read more

I have a 2010 Mazda CX-9. It's an amazing vehicle -- drives and rides like brand new. On Friday, August 29, 2025, a piece of the plastic to the starter broke off in the ignition. After several tries and finally purchasing the right part. Mr. Gregory Jones went above and beyond by helping me to properly put the part together so I would be able to start my vehicle. Kudos to Mr. Jones for his amazing customer service. read more

My daughter took her 28,000 miles Mazda cx30 in for an oil change on 11/22/2025. Technicians told her her front and rear breaks and rotors needed replacing. Over $1,000. We then took her car to Christian Brothers, who will check your brakes for free. They said the breaks were fine. read more

If I could give zero stars, I would. My sister, purchased a 2021 Mazda CX-5 from Rick Case Mazda in Duluth on October 31st, and her experience has been nothing short of appalling. She canceled the extended warranty on November 25th, but the finance manager, Audra Bachman, has completely ignored her repeated attempts to confirm whether the cancellation has been processed or refunded. When my sister initially called Audra to let her know she had changed her mind about the extended warranties, Audra became extremely rude and combative, refusing to cancel the warranty. Left with no choice, my sister contacted the warranty company directly to cancel it. Despite receiving confirmation that the warranty was canceled, Audra ignored follow-up emails about the refund. This behavior is unprofessional and disrespectful to customers. On top of that, the car was sold to her with a damaged grille. When she contacted the dealership immediately after getting home, they insisted she must have hit something on the way home--completely dismissing their responsibility. During the purchasing process, they deliberately avoided showing her the front of the car and took the vehicle for a wash while she was overwhelmed with financing paperwork and pressured into unnecessary warranties. The entire process felt manipulative and dishonest. This level of dishonesty and lack of accountability is infuriating. My sister feels completely gaslit and regrets ever doing business with this dealership. If she had known how poorly they treat their customers, she would never have purchased from them. I strongly caution others to avoid Rick Case Mazda in Duluth at all costs read more

Excellent customer service from Amador Guerrero! I was in town with my Mazda CX 5 when my Mazda Connect to I phone quit working. Amador took the time not only to correct the problem, but also to kindly explain to me how to do it myself. Mr. Guerrero is an asset to this dealership! read more

Hey--RICK and RITA! Maybe start taking fewer vacations to the Bahamas and spend more time minding your dealership before you run it into the ground! MASSIVE difference in attitude and service here from BEFORE the dealership temporarily moved out of its current location for "renovations" and now when it's back! BEFORE-- 1) they would ANSWER the phone! 2) those who answered the phone--whether service, parts, or sales--sounded like they actually GAVE A HOOT about helping / SERVING their customers! 3) If you tried to reach a service manager, you usually COULD--or if not, he would PROMPTLY call you back--now, you either get a HORRIFIC "AI" so-called customer rep which is totally USELESS---or a human who is CLUELESS and acts more like a gatekeeper than one who wants to SERVE you! I needed a simple little fob-programming, and had an appt to get it done. Found out while trying to get the fob programmed elsewhere that the problem is not in the fob, but in the CAR'S system for some reason not "staying" programmed. Called to find out--if I bring my car in and THEY can't get it programmed either---will they still charge me? COULD NOT EVEN GET ANYONE TO ANSWER THE PHONE TILL NEARLY 10 AM--then when I did call and explain my question, the man said he didn't know (naturally) and I'd have to speak to "someone in Service"--but that was the Department I'd CALLED! I thought I WAS talking to SERVICE! So I asked for the Service Manager--and of course he's busy. Asked him to call me back, left name and # (had to give # twice because it apparently went right over the head of the young man first time I gave it). Of course--NO CALL BACK. Called Service Dept back---got ANOTHER clueless young man, who knew nothing about my first call (apparently the first young man took NO NOTES to leave for the "Service Manager" or anyone else!) and wanted me to go over the whole spiel again. I was on my lunch hour and had no time to wait on hold or repeat the entire story again, so I just told him to cancel my appointment. He sounded like he was floundering around just doing that--so I don't know if he even did that or not. THIS IS NOT THE MAZDA DEALERSHIP I KNEW BEFORE THE "RENOVATION." You know what, Rick and Rita? Maybe instead of "renovating" your building, you need to concentrate on "renovating" your team! Get rid of the IDKIDC's and get some people in there who are KNOWLEDGEABLE, take RESPONSIBILITY, and are ANXIOUS to HELP and to SERVE! Otherwise---it's been nice to know ya! read more

If I could give a zero rating I would!!! We found a car online, drove over an hour to get it. When we got there, they proceeded to tell us that the car went to auction!! They even called us the day before and the morning of our scheduled appointment to make sure we were still coming! Didn't bother telling us the car was no longer available until we got there!! A sorry excuse for a business and all they said was sorry about that! DO NOT GO TO THIS PLACE! Consider yourself warned!!! Incompetence at its best! read more

Hi. I would give this rating a 0 if I could. Please be cautious when selecting who you choose as your sales person while purchasing a vehicle. it can really determine your overall experience. Mine was horrible from start to finish at Rick Case Mazda with the "salesmen" Ty Johnson. He was rude with a very condescending tone. I have never encountered such disrespect and just flat out bad customer service such as this. However, management is different. Hopefully you choose wisely when selecting at this location. I did end up leaving and purchasing the same day from another dealer. read more

Rick Case Mazda - Auto Repair Near Me - Duluth, Georgia

Wrote my initial review too soon! The real conclusion: Used Buyer beware. I picked up my car during a busy part of the weekend so when I was just handed the keys and rushed off, I blamed myself for bad timing. No walk around, no training on how to use the features. To date, I don't optimize most of the options for the simple fact, I wasn't set up when I left. Within 2 days, I reached out to my sales rep with a few issues I'd noticed. Because they'd been so great to that point, I sorta of expected them to make it right. First, the gas tank was half full. They said that's because it was a used car, not new. Huh? The car did not look or smell like it had been detailed. Not a big deal but I mentioned it. They told it was detailed 4 times. That makes no sense why that would even be the case. There is an outward bend in the wheel. I sent a pic immediately. At first they acknowledged it and told me to bring it in. I made the drive and asked if they would just lift it and show me all was well underneath. Though I had an appointment, my sales rep and the shop were gone by my arrival and they did not look at it. I asked the manager on duty how my car could have been detailed 4 times and that be missed. He said the detailers don't speak English and would not note is there were damage. Ummmmm... I was then told to contact the salesman the next day which I did. He finally said his manager told him I caused the damage and would have to pay for it. I found that rather offensive. There is no way considering there were no scratches or tire scrubs around it the dent. I'm no expert but coupled with the fact I sent a pic immediately, it's pretty clear I did not cause the damage. This past week, my maintenance light came on. Surprising because I've put less than 3K miles on it. I spent the next 5 days getting zero help regarding the maintenance warranty I think I purchased. They had no ability to look anything up. They are not linked to other Mazda dealerships so no one else can access the info. You get sent to a 3rd party but it's not the right 3rd party. It was so impossible to utilize my warranty and my time was running out to get it done, I finally paid the price and used another dealership. Even the other dealership could not get a straight answer from Rick Case. I doubt I will ever get reimbursed, but I will be sure to update this review either way. Here is a link of what they found. https://app.truvideo.com/v/EaznRzLy Again, I have put less than 3K on this car. The tech did advise me that maybe they would not have changed the fluids on a used car but the filters absolutely. I think this goes to show a sincere lack of care for the customer; emphasized by the generous half tank of gas. Finally, I know I bought a used car and interest rates are high. I challenged the figures upon purchase but really had no choice. I needed a car asap. But here I am roughly 3 months into purchase scratching my head how I got here. I bought an $18K car. I put $10K cash down and financed the difference with excellent credit. My payoff is $19K right now and somewhere deep down in my paperwork (that I was emailed, not handed), this car will be over $38K if I pay the for the life of the "$8K" loan. Nowhere in my paperwork is how to use my warranty or the terms or even proof of what I purchased. I don't know how much of the cost the dealership gets, but the fact I bought a used car, seems to have paid dividends for someone but didn't get me a tank of gas, filters, or a reasonably usable warranty. read more

Rick Case Mazda - Auto Repair Near Me - Duluth, Georgia

This dealership failed me and sent me on a wild goose chase and caused me so much stress that could have been avoided. Buying the car was a smooth and easy process but they sold me the car after it failed the emissions test the day they sold it to me and they did not make me aware (they knew the results were failed-how could you take it to the emissions inspection yourself and not read the paper they hand you saying if it passed or failed). I feel like that is illegal and you can't sell a car that failed an emissions test and not tell the customer, who knows. Anyways, I was waiting for my license plate to come and it never did. 5 days before my temporary tag was set to expire, I tried to get ahold of my sales-person. It took me 3 days to reach him and Mazda did not answer their phones for an entire day. I spoke to 3 different people about this situation who gave me 3 different answers about what I was supposed to do. One said I didn't have to worry about driving with an expired temporary tag and that my license plate would be mailed soon. Another said I had to go to the tag office. I literally had to figure out what to do next all by myself. I had to fill out a form to extend my temporary license, go to UPS to get that document notarized, then go to the county tag office to apply for the extension and get a new temporary tag. I had to go do another emissions test and send that document over to Mazda so they could submit it to the state. This caused me so many phone calls and stress and money! When I went to the tag office, it was still processing on their end. Luckily, a week later, I called the tag office and they let me know the license plate was mailed out. I tried scolding the sales person on the phone but he acted dumb and said that he didn't know about this issue until I called all worried 5 days before the temporary tag expiration. Like, do you just not follow-up with any of your customers. He told me about the drive cycle of 50-100 miles after a failed emissions test that you need to do then you can test it again. Ok, well in the 2 months I had the car, I drove like a couple thousand miles. He could've just told me it failed the test when I bought the car and then told me I just need to drive it 50 miles then test it again and send him the paper work. But no. I will never come back here again. read more

My partner came here to buy a new car from them in 2017. I suspect since the emergence of coming out of Covid they've been short staffed, however it's 2023 and you mean to tell me it's going to take 4 hours for a tire rotation and oil change despite us having an appointment?! 2 hours maybe.. but 4?! Now our friend has to come pick us up on his birthday to take us back home (thankfully 3 doors down) so we can go get lunch with him! How ridiculous! We're definitely paying for him and his wife's meal (we were going to anyway hehe). But just wow. There was only 3 people in the waiting room, so I'm baffled. I guess there's one person back there doing all the work.... read more

Never have I experienced a ruder or more disrespectful vehicle purchase experience. They told me one thing on the phone and when I got there ready to buy the car the sales manager refused to discuss the break down of charges and ask me " do you want the car or not!!" The salesmen at Mall of Ga Mazda thank you for making it so easy for them to sell us a car. All they had to do was be polite!! What a horrible Customer service experience. If this is how you treat your customers ready to purchase a car, how horrible must it be after the sale!!! read more

Service part is super slow. Came for an oil change appointment early, and it took two hours. Will never use again

I purchased a used 2021 Mazda CX-5 from a different place the day before and by key fob would not work, even after changing the battery. I called Rick Case Mazda in Duluth and the lady said you can come anytime and we'll take care of you without an appointment for something like this. When I entered the service room, I was immediately greeted by one person then another. I was told to sit down and we'll be with you shortly. About 20 minutes later the guy said it would be $160 and we'll have it shortly. Approx. 15 minutes later he said you are ready and followed him to the counter. I pulled my credit card out and he said NO CHARGE. I was dumfounded. He said they checked the battery first and it was good and then they did something else and couldn't charge the $160 because it was simple to fix and quick. I'll be back to Rick Case Mazda again. read more

I went in and looked at a truck and played hard ball with the salesperson and ended up not buying the truck because they would not budge one dime. That was a bummer. BUT THEN I GOT THIS TEXT OUT OF NO WHERE THE NEXT DAY. From the sales person acting like a total "B" word. "Good afternoon, this is Marisol with Rick Case Mazda. Quick update, the 2015 Nissan Frontier is no longer available, it sold yesterday afternoon at full price. Thanks for your visit yesterday, I'll be taking you off my contact list." That is totally uncalled for and inappropriate! read more

Excellent service Elijah provided top tier. He don't neglect me once he felt the sale was done. He went above and beyond to help.

The defective LCD turns out to be within specifications. Those blobs in the photo are the color filters, for the cruise control specifically and the redline. Does this excuse Rick Case Mazda? Not in the slightest. My experience was still awful, they had me waiting for an issue that they dismissed. The other reviews speak for themselves, I invite you to read them. read more

A complete failure in customer service. In the morning, I scheduled a test drive appointment for the afternoon. Their scheduling person (Camilla) confirmed that the vehicle was available and that the time I scheduled was good. They sent the calendar invite with a name of an explicit person to ask for upon arrival (Avery). I took time off of work for my appointment and drove to the dealership. I arrived at the scheduled time and walked into an empty showroom. The person who was supposed to meet me was nowhere to be found. Eventually another sales person said he would pull up the details and get me going. He took my license and insurance info and then spent time doing something in the back. Eventually he came back looking confused and asked the other salesperson who had showed up if they had sold the car I was scheduled to test drive. The other salesperson said in a snarky high-pitched voice "I just sold that car 30 minutes ago, sorrryyy" (they left off the implied "not sorry" at the end). I understand that if a customer shows up to buy a vehicle, you sell it to them. However, that should have cancelled my test drive and notified me before I took time to come in. The salesman's response to my silence was to ask me if they could show me other cars. The complete lack of respect for a customer's time or experience is astounding. No cancellation notice, the scheduled person was not there to meet me at the scheduled time, and then the tone of the salesperson who sold the car. I'm honestly amazed at how they failed at every step of our interaction. read more

PISSED OFF---CX5 CUST---"REAR DEFROST STICKS"--WINDOW IMPLODES!!!!! My Mazda CX-5 has 30k miles and is garaged daily. 2 days ago, I TURNED ON MY REAR DEFROST and was driving when I began to SMELL A BURNING ODOR. As I arrived to my destination, I heard a LOUD explosion. I stopped and saw that my rear window shield had a HOLE ON THE LEFT AND RIGHT SIDE. Several bystanders helped me and told me 1) don't move the car, 2) take pictures immediately (the best advice I ever got!), and to 3) call the police. I did all 3. The next morning I called Mazda national customer service and spoke to a Sole and requested to be transferred to a Customer Serv Mgr. I was placed on hold for 45 minutes. Finally, Sole requested that I take my car to the nearest MAZDA Service Center. Unfortunately, that is Rick Case Mazda - Gwinnett (research the place and you will see it's online rating is 2-3/5). I called, scheduled an appointment and took the car in. When I arrived Chris Wells Service Manager came out of his office with his camera and began to take lots of pictures and ask me questions like: 1) what is this scratch on the fabric of your backseat? (my reply...my dogs ride back there) (his reply "are you sure"?), did something fall on the car? (my reply...no) (his reply "are you sure'?). I repeatedly attempted to share what happened; however, Chris was rude and dismissive. He then pointed to one gaping hole on the right side and proclaimed this hole was the location of the original crack in my window and it spread causing my glass to shatter. He completely ignored the large gaping hole on the left (to fit his false narrative). Recall, I took pictures as soon as the incident happened and there were TWO (2) LARGE HOLES ON THE LEFT AND RIGHT. Moreover, the police officer also noted two gaping holes on both the left and right side. I told Chris Wells it was clear he was trying to create some false narrative that the vehicle was not at fault and use random pictures as supporting documentation i.e., a scratch on the fabric of the backseat. THE FACT IS: THE DEFROSTER ON MY WINDSHIELD WAS STICKING, CAUSING MY REAR WINDSHIELD TO OVERHEAT AND IMPLODE!!!!!!!!!!!!!! MOREOVER, MAZDA MUST BE AWARE OF THIS ISSUE AND HAS NOT WARNED IT'S CUSTOMERS/ISSUED A RECALL!!!!!!!!!!!!!!!! PLEASE SEE THE FOLLOWING DOCUMENTED INCIDENTS WHERE THIS OCCURRED ACROSS THE COUNTRY: * https://www.mazdaforum.com/forum/mazda-cx-5-54/poor-windshield-31255/page2/ * https://www.carproblemzoo.com/mazda/cx-5/side-rear-glass-problems.php * https://www.bogleheads.org/forum/viewtopic.php?t=217692 * https://www.vindecoderz.com/EN/Mazda/CX-5/2017/structure%20body/problems/1470856 In today's ultra-competitive car market, consumers have a multitude of options. The tipping point for the Mazda/Toyota demographic is 1) Customer Experience, 2) Offering a Quality Product That You Stand Behind, and 3) Customer Service. Without doubt, Mazda (both nationally and Rick Case Mazda - Gwinnett) fail in all three areas! BUYER BEWARE!!!!!!!!!! read more

I'd like to commend Elijah and the team for a wonderful and seamless experience in buying a used car. Elijah worked with us to find a car with the features within the price range and mileage we wanted. It's a beautiful car. In all our years of buying cars, Elijah was the only sales rep who ever took the time to fully explain each feature. Usually a sales rep takes you for a test drive and gives an overview of what's included. He patiently went through each detail. He was very knowledgeable and friendly and I never felt pressured. Thank you! read more

I would like to start off this come after 12 months of own the vehicle I purchased from them. Trent was the best employee there. Other than that everyone can kick rocks. AUDRA THE finance manager completely screwed me. I came in for one car that was online but yet I'd have to make a deal on it before I could even drive the car. I told them repeatedly the cars I wanted to stay AWAY FROM (Kia and Hyundai) they then proceed to show me a Hyundai, yes it was nice, and yes this is the vehicle we ended up doing a deal on as it was literally my "only option" the face of the matter was she wanted me out the door AS FAST AS I GOT THERE. She then quoted me a finance APR (16%) and after signing she implied it went up 4%... 4% is a lot when you already have not so great credit AND had to get approval from an attorney in my situation. She forced me into a car knowing it was a POS AND IT WAS CURRENTLY IN A LAWSUIT AT THE TIME. Fast forward a YEAR and now the vehicle is completely uninsurable. Kia and Hyundai are undergoing a 200 million dollar lawsuit due to high thefts. All the dealers and authorized dealers KNEW this pre 2023. Still selling cars that'll crap out on you. I highly suggest going anywhere else! A Buy here pay here down the road would be better than this place. read more

If I could give this place zero stars, I would. This place has awful customer service and no one knows what they are doing. I went in to get replacement wiper blade inserts (which are different than wiper blades) and I paid almost $60 for the wrong ones. They claimed that they don't sell the inserts that often and that their system said that the inserts I was given were the right ones, even when one of their mechanics tried putting them in and he said that they were wrong. It took my dad, who is a former dealership mechanic to raise hell at them to finally get the correct ones. Avoid this place at all costs! read more

Do not put yourself through the hell and grief of buying a car here and dealing with their shameful service department. They sold me a car with a manufacturer defect in May of 2021. In October of 2021, I took my car to their service department for inspection where they found the defect and told me it was covered under the warranty (I didn't even have 10,000 miles on it at that point). They said they would order the part, it will be here in 2 weeks and they scheduled an appointment for November 2021 to have it installed. I told them about my schedule so that I could get it fixed that week of November because that's the only time I have. When I showed up for the appointment they said they don't have any service orders for the rest of the day - the incompetent never put my appointment in the system. Worse than that - he never even ordered the part. I had to reschedule for January because again, I explained how my schedule is and the only time I could come back at that point was in January, but I had to cancel other things in order to do so. They set the appointment and the guy said they would order the part. I showed up in January for my appointment, gave them my car, and waited in the waiting room for 3 hours. After the 3 hours, they came to me and said that they don't have the part. I sat there for 3 hours. They had my car for 3 hours, they knew I was here for my appointment to have the part installed and they waited until I sat in their disgusting waiting room for 3 hours to tell me they don't have it! The rest up until this point (2/26/2022) has been cycles of me making appointments, driving over an hour each time to these appointments, showing up, and being told that they don't have the part. Excuses, delays, and disgustingly shameful behavior. My car still isn't fixed. It's a simple window molding on ONE window. It's not that hard. It's not complicated. They are a bunch of clowns. When I call, give them my phone number and the car's VIN number they tell me they have no record of me or my car. I bought the car from THEM...I had my first service in THEIR service department. The car they sold me came with a manufacturer defect that is covered under the warranty and they are required by law to fix it. Their refusal to do so is illegal and now I have to get a lawyer. They are trying to drag this out for over a year for my miles to go up so that they can charge me for the service. They think I'm stupid and don't know that. When I explained all this grief, travel, and wasted time to the manager, he didn't even bat an eyelid. He said nothing. They don't care about their customers. They are greedy and only care about money. Once they take your money and give you a car you're on your own. read more

We just bought a used Mazda CX 5 from Kyle. Great experience! Super friendly and knowledgeable. Very easy process.

I visited Rick Case Mazda after checking few cars online on the website. We liked a car and discussed on the figures for the car and decided to come back soon. After 2-3 days I called up the dealership and expressed our interest to buy the car and the sales person set us an appointment. We walked in and requested for another look and drive on the car and we pointed out few things on the car for which the sales person agreed and said he will check with his managers if he can get that done on the car. Once everything was done we asked for the car inspection reports and car fax reports. They provided certified 160 inspection reports. We got all the reports and were ok but then started the bitter experience on the buying of the car. The sales man connected us to Avery McConnell who was the Sales manager that day and he came in asked us how we wanted to finance the car. I said I would like to go with self auto finance option instead of the finance offered by the dealership. On this the sales manger said that if I get it self financed with the bank of our choice that may take a long time and as per Rick Case Mazda policy he was not supposed to hold any used car for even a day. I told him that I have already initiated the process and it would not take me long to get it self financed I just need a purchase order of the car to submit to the bank for auto finance. I also agreed to pay the down payment on the car to hold the car and also get the paperwork done. Not sure if going with the self financing made the Sales manager go mad and he said "Can you call in your bank now and get us the check details? He even asked question like are you even sure that bank person will be up and working now to get it done?. Do you understand that this not how the dealership works. You need to pay for the car to get the car." I said ok let me call the bank and check. I tried reaching the bank but as it was already 5:30 pm I could not get in touch with the auto finance guy at the bank. I wanted to get the car but as the Sales manger told me he cannot hold the car for me until I make the full payment for the car so I decided to go with dealer finance instead. I communicated the same to the sales guy who said he will let manager know about it and he left and got us some paper to sign. When he got the papers I came to know that one of the car keys are missing on the car. They only had one keys for the car. I said that inspection report mentions to provide 2 set of programmed keys. He said it does but I will get a new key done for you before you get the car. I agreed to it and signed the paper. I also requested for some recondition on the car again which as per the 160 point inspection was taken care of but was not really the case. When I asked they said the used cars will have some issues but we will see want we can do for it. Next the sales guy made us walk in to the Sales mangers room (Avery) and he was all mad at us already and he made some very rude comments saying "We will wait for a month or even until you get us the check. I hope you understand how business works. I have never seen anyone this way in my entire experience." I tried to explain him that I are getting a good interest rate on auto finance and if he is ok to offer similar rates we can take the financing from him for which he rudely said "no please go ahead with all the wait and all the procedure and pain to do it, that is what you want to do." There were many other sarcastic conversation that happened. When I called the dealership again 2 days later to let them know that I would be getting the check in 2 days and also to check on the keys and reconditioning agreed I was told they won't do anything on the car until I pay them the money. Normally when you buy a car it should make you feel happy and joyful. But for me I was frustrated and sad on the kind of experience I got. I would probably never want anyone to have this experience and nor will I refer anyone to this dealership personally. I cancelled the deal at the end due to such bad experiences in the beginning. read more

I have been trying to get in touch about an issue from my last service for over a week. No one answers the phone, or I often have to call multiple times, and my emails/voicemails have been largely ignored for the last week. read more

We had an incredible and wonderful experience with Divan van der Walt. Purchasing a vehicle became a memory that will last forever! Divan is knowledgeable, kind, understanding and very Professional! I will do it all over again with Divan and refer all my friends and family to him. Well done on excellent service. read more

I came in to buy a part for my car and ask them if they would wash my car while it was here and they did it on the spot! Service with a smile every time I come here! read more

Finance gimmick - they sell you one thing, for a certain price, and Sale Contract shows a different amount - higher amount than agreed upon . How convenient. And unable to print documents so you don't see the charge. Don't recommend. read more

I had my car serviced at Rick case Mazda to get my sticky dash that was under warranty replaced. I have a dash cam rear view mirror and had the wiring hidden in the glove department. After receiving my car back while still at the service center, I noticed there was a hole drilled beside the cigarette lighter made for the dashcam wiring. Although I was unhappy this was done without my permission as maybe I would not have liked that to be done to my vehicle and outside of what I bought the vehicle in for, I did appreciate the thought of trying to help keep a neater look. I do wish I was asked permission first or let know after without having to find out on my own in confusement, almost like the Mazda technician owns my car and made the decision without my approval. I made Chris the service manager aware of this. I drove home with the windows down and picked up my family to take them out for Friday night when I noticed the defroster, a/c, and recirculation buttons do not light up or turn on as well as the 3 knobs on top of them that control the A/C so the AC system basically does not work. In the past, even with the A/C light off it would still blow cold air but now only heat comes out. The lights not turning on and the AC system not working was not an issue before the service and I bought my car in with it perfectly working. I also had my car inspected a week prior and this was not a found issue. I don't know why every time I bring my car into Mazda I have new issues when I get my car back. This is very inconvenience to not have in the summer heat. I will reach out to Mazda first thing in the morning to see if they will handle this matter professionally or not and update the review rather positive or negative. --- UPDATE --- I went back to RC Mazda first thing as they opened the following morning and Chris was there as I pulled into the service center. I greeted him with a smile even though I was disappointed with their service and let him know I had another issue with the car. He unhappily tells me he knows, he read my email and saw I blasted them all over social media then goes on to criticize my age group for making people look horrible. I never posted anything on social media but on review sites and I never spoke bad of him. He then asks if the AC was not working as I left and does not believe that I drove home with the windows down and did not notice until I went back out with my family. He goes on to say no place will want to work with someone like me and goes off on me in front of his employee. It would have been best if he spoke to me in private. He considered his way of approach as giving me father to son advice which I take very offensively. I asked him to look at it from a consumers perspective and how he would feel but he did not want to listen or understand where I was coming from. He was playing victim and never looked me in the eye or apologized. He did not even think it's something they caused and something wrong with my car, however, after they checked they found they forgot to put a connector together. If I really had intentions to make them look bad, I would have spoke on how his attitude speaking on the phone is very rudely mannered. He has a nasty habit of repeatedly saying your first name. I would have spoke on how his employees and coworkers agree of his unpleasant personality. I would have spoke on how after my service, my glove department was left in a dirty state with the trash collected from under the replaced dash thrown in the back seats. In addition to what I have already mentioned about a hole drilled in my car without my consent or knowledge which also means my personal belongings were touched as well as the AC system left unconnected leaving my family to not enjoy our Friday in a hot car. Many mistakes during one service yet he claims the AC system was their only mistake and was upset I didn't allow them to make the mistake. Drilling a hole into someone's car is not a mistake. That is out of careless action and lack of thought. Leaving the area of work you performed uncleaned is clumsiness and unprofessional. Not properly reconnecting the AC system is not only rushing the job but failure to quality check your work. Please learn the definition of a mistake. I did not mention any of this in my review which you can still see the original review for yourself above. I simply mentioned the hole made in my car and didn't show that I was bothered too much by it and said that I would update my review regarding the AC system issue if positive. Chris is very stubborn and feels superior. I did not appreciate the immature interaction he had with me and it contradicts everything he was trying to school me on and goes against his so called 15 years of experience. Stay away from Mazda if you love your car. They'll play around with your car like it's a school project and claim you or your car is the problem and never accept responsibility for anything. read more

Rick Case Mazda - Hole drilled to make wiring for my dashcam look neater without my permission or knowledge after it was done - Auto Repair Near Me - Duluth, Georgia

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We found a deal on their website and called them 3 times. The third time they finally responded saying that car is still in the factory. So we said we wanted it and that we would come in the next day which they agreed to. The next day we come in and they tell us it's a mistake. That they couldn't give us that deal. It was frustrating given that didn't honor their own price on their website. We never have bought a Mazda before so we hoped the brand would show us it had good customer service and would honor their word which they didn't. read more

Worst service ever. They are rude, unprofessional and absolutely unreliable. The way they treat their customers is beyond belief. Do not use them. read more