I was recommended by a friend to use this company to redo my kitchen floor. I thought they were good at responding, however it took them a very long time for a price quote. Heber and another worker came to the place and looked over every detail. We waited for a while and made all the arrangements for the floor work. We took time off, we had parking available, and we even had our area cleared and cleaned. We made it as easy for the company as possible to redo a small floor area. We planned for months for a job that I was quoted would take 3-4 days. Come the exact day of the work, Heber looked over at the flooring and changed the plans as he speaks it over with Lulu (manager). This was a bit strange since he had already seen these floors before and never mentioned any problems. He believed that we didn't have to do a demolition of the old floors at all and that we will simply put on the new flooring over it. I'm not a professional and I don't know how this all works, but for less labor I was still given a hefty charge for labor - Lulu decided to deduct only 1/4 percent of the labor work costs. There was no breakdown of the cost of the jobs so there was no real number to see. She is sly about the cost so she can adjust anything she wanted without us knowing why. I can't argue and claim that the floors had to be demolished. I assume they would be doing what they need to do at customer's best interest. We had no demolition, dumping, or grout involved, yet the pricing was pretty steady. I felt we were given no choice at this moment since we were starting the work.
It took them a little over half a day, and the floors were complete. Yet Lulu decided that because they would have to come out for work on our shower door (a project that was already discussed and in writing that would be worked on during the 3-4 day time frame), she wants to charge an extra $200 for an extra day of work (this was also decided to be added on because our shower door would arrive 1 day later than expected). Mind you, they finished the floors during the first day of work. She never said it would be extra to come out the second or third or forth day, so I don't quite understand the sudden change in pricing for coming out for one day. If anything, they finished the work earlier than expected and now have an extra 3 days to do whatever they wanted with other customers. Digging for more money is not a good sign.
My husband and I thought it over and decided that we don't want the shower door work since this is now out of our price range. We had told Lulu we decided against the work - and within a short time frame, she goes back and changes her mind to take off the $200 extra charge.
By the point, I don't want to have anything to do with Richmond Tile Solutions. We were considering using them again, but after this experience, we cannot recommend them to anyone. What kind of business changes plans with reduced labor, takes advantage of the situation since we really can't kick them out of doing floors we had planned for months, and then trying to charge extra for work that was already discussed in writing. I wanted this to be swiftly done. We didn't fight back on the high labor pricing thinking they would actually be great at what they do. I am fully disappointed at the work that went into this. We could still feel the old floors underneath wobble since they were never secured. A thin membrane separates the two floorings, but I guess this is what we have to live with. It will be too much to spend, and to plan in order to do this all over again. read more