Vin installed new hardwood floors and matched them to existing hardwood floors. Plus, he made so…read moremany suggestions to improve our design of the floors downstairs. He is an artisan. Truly talented. He's also and honest and trustworthy person,

Vin and his crew put 1500 sq ft of white oak down in my home. Great quality work. Attention to…read moredetail. They really went above and beyond

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

I am writing this review so that no one else has the unfortunate experience we have had at…read moreRichmond's Flooring RVA. After more than two years we are left with a poor flooring installation, no concrete plan to remedy the situation, and very little communication from the company's owner and president despite our many attempts to call, email, or visit him in the store. (Important update: I originally posted this review in July at which point the owner called me and promised to take care of the situation. After a few texts from him, he is once again ignoring our calls. He promised to get back to us no later than today, Friday, October 16, but it is 9:00 pm and we have heard nothing from him.) In the spring of 2024, we had Flooring RVA install wood flooring throughout our home. Even on the first day of installation, we noticed uneven boards and brought it to the attention of the installers; however, they did not address our concerns and there was no one on site to oversee them. As a result, the installation continued with many uneven boards plus some damage to our drywall, a broken outlet cover, and a poorly-done transition to one of our bathrooms. We did not have the "detailed walkthrough" referenced on the store's website at the conclusion of our installation, and the only communication we had from the store manager was a request for us to pay our remaining balance. Over the next few months we tried repeatedly to have our concerns addressed,, finally coming into the store to speak with the manager directly. After our visit, he did send an inspector out to document our concerns. The inspector took many pictures and new flooring was ordered. An installer arrived but did not feel comfortable installing the new flooring because he felt that the problem was with the wood itself. We were not comfortable paying the remaining balance of our job, but we were told that in order to submit the manufacturing warranty, we would need to do so, which we did. The warranty claim was submitted in late March 2025. Many months passed with no communication from the manufacturer nor from Flooring RVA, so again we reached out. Finally, a year later after many calls on our part, the inspector from the manufacturer and the original inspector from Flooring RVA came out. We were told that we would hear something within 40 days. It has now been over three months since that inspection and again, we have not heard anything. We have been told that the owner of the business is in charge of our situation, but throughout this entire process he has not answered emails or returned our calls. I will say that any time I have called the employees working on the floor have been friendly and as helpful as they can be, given that they do not have the authority to resolve this situation. For over two years, we have tried to work with this company without success and not until now, are we posting a negative review. We do so in order to prevent others from having our experience.

Andy did a wonderful job. He communicated very well. He was…read moreable to do what he promised. He made a huge difference to your flooring. Was a pleasure to work with. I trust him. I am bringing him to my house to do my flooring as well. You wont go wrong with Andy. In addition to all this, his price was very good too.

Andy Le and his team have our highest recommendation for their quality work. We have had them do…read moreall the floors in our house as well as steps/landings and could not be happier! They are friendly and professional, they communicate well and listen carefully, and they are reasonably priced. Really, give them a call and you will become a happy Andy Le customer like we are!

We HIGHLY recommend giving Darren an opportunity to look at your project…read more When is the last time you caught yourself (or your significant other) just staring at a floor for 10 minutes at a time? Because of Darren, we do it every day! Darren refinished a ~30 year old hardwood floor that had yellowed, shown wear from traffic, had missing pieces of wood, and damage from chemical spills. From the very first time I reached out, his communication was excellent. He visited our home to see the floor, take measurements, and recommend and explain a refinishing process. Darren gave us options for type of polyurethane, colors, finish (matte vs. gloss) while offering recommendations from his many decades of experience. Within several hours we had a very fair quote and were booked several weeks out. Darren spent a few days on property and was incredibly respectful of our home and us when we would ask a question or two. He worked his magic to sand and protect our floor to a condition we would have never expected - just see for yourself. Overall, working with Darren was an exceptional experience that greatly improved our living space for the next couple of decades and likely longer.

Darren is a true professional! Fair, quality work and great value! We felt like we won the jackpot…read morewith Darren!

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

From the moment they arrived we knew these were good people. Being new to the area, we were…read moreinstantly assured they were experts. As soon as the sanding began, it was clear they were uncovering a hidden beauty. We had bought a home with black walnut hardwood that was stained and covered with a finish over 20 years ago. It was scratched and dull. The floor is now beautifully finished to its best. We highly recommend Roy and his dad, they know how to uncover a gem and make it be its best! When no one else would travel to our home, they were happy to help us & meet our timeline.

knowledgeable, thorough, reasonable pricing, easy to work with! Highly recommend Echo Flooring!read more

I have done business with this company for over 20 years…read more Once, itI received Armstrong linoleum that was defective and they totally replaced it and sent it back to the manufacturer. I wouldn't go anywhere else to get carpet or kitchen flooring.

very poor customer service - Very poor customer service. The quote was delayed, and the final price…read morewas higher than originally quoted.

I filed for some flooring work done through my insurance, and they recommended Costen floors as one…read moreof their established partners. I was contacted by someone at Costen floors who worked directly w my insurance company (Carlos? Sorry if I don't recall his name). Anyways, he was extremely professional and easy to work with. We picked the flooring sample and scheduled a day for installation. Then came the actual day of the installation. I was told by Costen that the workers could move larger items (couches, tables, etc) out of the room for me and I would only need to remove the smaller items. The workers came earlier and were disgruntle about having to move stuff like what was promised. They were really rude and disrespectful to me, the female home owner, and told me to "stop getting in the way and let us do our work." I explained I just wanted to know their estimated timeline (things like if they planned on starting on one side of the room, whether they're gonna wait for some caulking to dry first, etc) but was told to my face "we don't need to explain every step to you." WOW. It's not like I'm asking for a step by step introduction to carpentry. I just wanted them to update me on their work. I'm paying these people for products and services, not to disrespect me in my own home. Frustrated, I sent my 60 year old father over to talk to them, and they were perfectly polite to him. Eventually the work got done. The floor looked fine but I was not impressed at all by the workers' attitudes, like they were hourly and just wanted to wrap and gtfo. The floors/product was good but the service, not so much. Even though my floor looks fine, I would not work with them again.

I would highly recommend that the installers are watched carefully. There is an unproven incidence…read moreof theft from my home after they left. Nobody was present at the time of installation except for myself and my son yet at the end of the day, items were missing and drawers were left askew. Police report filed. Never again.

Lace and Eli both were very nice and helpful for us on our visit. They needed to pull a rather…read morelarge order of tile for us out with the fork lift. They had great attitudes and made us feel good about our purchase.

Great selection and awesome prices. I consulted with Renee and she really helped me pick the right…read moreflooring for my brothers kitchen renovation. She never tried to upsell me and didn't show me products that were outside of my budget. I highly recommend Renee at Floor and Decor at Glenside and Broad Street.

There was a torn up section of carpet that I needed to get fixed. I had some extra carpet material…read morebut didn't have the padding. He had some padding and was able to patch it up nicely.

I can't say enough positive things about the great experience I had with Carpet Doctors! From…read moreanswering the phone on my initial call, providing an estimate in a timely manner, repairing our damaged carpet expertly, to following up in all areas of the process. Highly recommend Scott and Carpet Doctors!