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    Richard's Appliance Service

    1.0 (1 review)

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    7 years ago

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    Marc's Appliance Warehouse - showroom

    Marc's Appliance Warehouse

    4.0(22 reviews)
    8.4 mi
    $$

    I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

    My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

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    Marc's Appliance Warehouse
    Marc's Appliance Warehouse
    Marc's Appliance Warehouse - Storefront

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    Connecticut Appliance & Fireplace Distributors - CAFD Kitchen Appliance Showroom photo 9

    Connecticut Appliance & Fireplace Distributors

    2.6(20 reviews)
    6.4 mi

    I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

    We are very upset at the level of customer service our family has received at CAFD. Our fireplaces…read morewere supposed to be fully installed and usable back in July--as of yet our upstairs electric fireplace is still completely open and unusable. We've called numerous times, been put on long holds, hung up on and two crews came out bringing the wrong items. We have been calling your office every week, with no response and no timeline when our fireplace will be finished in our bedroom. This has been a reoccurring story with each fireplace (we purchased a gas fireplace and two electric fireplaces)--we pretty much had to come IN PERSON to get our main floor fireplaces installed with the proper materials. This is unacceptable. Since calling your customer service team and being disconnected last week, our cats have crawled into the open fireplace in our bedroom, and the pebbles have spilled all over our floor. I am submitting a better business bureau complaint, and complaining on yelp and other social media channels. I can't believe this is how you conduct business with your customers.

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    Connecticut Appliance & Fireplace Distributors - CAFD Fireplaces & Stoves Showroom Photo 2

    CAFD Fireplaces & Stoves Showroom Photo 2

    Connecticut Appliance & Fireplace Distributors - CAFD Fireplaces & Stoves Showroom Photo 7

    CAFD Fireplaces & Stoves Showroom Photo 7

    Connecticut Appliance & Fireplace Distributors - CAFD Kitchen Appliance Showroom photo 3

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    CAFD Kitchen Appliance Showroom photo 3

    SK Lavery Appliance Company - The oven definitely looks better than my old cabinets and countertops!! LOL

    SK Lavery Appliance Company

    2.0(27 reviews)
    5.6 mi

    I've purchase a number of Appliances over the years. The service is always reliable and…read moreprofessional, I wouldn't shop anywhere else.

    I purchased a top‑of‑the‑line Speed Queen dryer from SK Lavery--nearly a $2,000 appliance--and it…read morearrived defective from day one. The installer immediately noted the loud banging noise. The dryer also scorched an expensive comforter and now requires multiple cycles just to dry a normal load. I contacted SK Lavery several times and spoke with Tiffany. While she did schedule a service call (for a brand‑new machine), she made it clear that I was expected to deal with Speed Queen directly. SK Lavery delivered a defective product yet refused to take ownership or provide real support. This is not the SK Lavery I once trusted. They may sell high‑end appliances, but they do not stand behind them. Once they have your money, you're on your own. This situation could have been handled easily if SK Lavery had taken responsibility instead of shifting the burden onto the customer. Until they change course, I strongly recommend staying away--there are plenty of reputable high‑end appliance dealers who still value accountability and customer service.

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    SK Lavery Appliance Company - We just purchased a new refrigerator and now Doggie Town!  16" DOGGIE DAWG DAY!

    We just purchased a new refrigerator and now Doggie Town! 16" DOGGIE DAWG DAY!

    SK Lavery Appliance Company - I love the double ovens and the covered baking elements.

    I love the double ovens and the covered baking elements.

    SK Lavery Appliance Company - Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

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    Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

    Richard's Appliance Service - appliances - Updated May 2026

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