1. Richard's Appliance Service

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Berlin, CT

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Richard's Appliance Service

1.0 (1 review)

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8 years ago

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Connecticut Appliance & Fireplace Distributors - CAFD Kitchen Appliance Showroom photo 9

Connecticut Appliance & Fireplace Distributors

2.6(20 reviews)
6.4 mi

We originally purchased an entire package of kitchen appliances and fireplace for new construction…read morehome. First had few issues with dings and imperfections on the dishwasher and microwave. They had them replaced and corrected immediately. Experienced an issue with a very expensive gas oven range with which the manufacturer refused to address, we went back to CAFD and spoke with them. Andrea worked with us and the manufacturer and within 2 weeks we had a brand-new appliance delivered in its place, we cannot thank them enough and our experience thus far with the business has been exceptional. Additionally, the crew that came to the house were kind, neat, professional and very conscientious of our home and made sure we were happy before leaving. Very satified

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

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Connecticut Appliance & Fireplace Distributors - CAFD Fireplaces & Stoves Showroom Photo 2

CAFD Fireplaces & Stoves Showroom Photo 2

Connecticut Appliance & Fireplace Distributors - CAFD Fireplaces & Stoves Showroom Photo 7

CAFD Fireplaces & Stoves Showroom Photo 7

Connecticut Appliance & Fireplace Distributors - CAFD Kitchen Appliance Showroom photo 3

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CAFD Kitchen Appliance Showroom photo 3

P.C. Richard & Son

P.C. Richard & Son

3.9(117 reviews)
3.5 mi
•$$

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one,…read morewe chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired.

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P.C. Richard & Son - Samsung front load washer and matching dryer, pedestals not shown.

Samsung front load washer and matching dryer, pedestals not shown.

P.C. Richard & Son
P.C. Richard & Son

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SK Lavery Appliance Company - The oven definitely looks better than my old cabinets and countertops!! LOL

SK Lavery Appliance Company

2.1(28 reviews)
5.6 mi

Our 40+ year old range hood conked out this summer. With duct work up through the ceiling, into the…read moreattic and then out thru the roof we anticipated installing a new range hood would be a nightmare. We've worked w/SK Lavery before and they were our first call. After our visit to the store, everything was discussed over the phone and Joe was on top of everything with recommendations and insights. The installers were top notch and got the job completed in under 2 hours today. Working with the entire crew was easy-peasy and we're more than satisfied, especially because they made what seemed like custom work so straightforward. Love these guys!

I purchased a top‑of‑the‑line Speed Queen dryer from SK Lavery--nearly a $2,000 appliance--and it…read morearrived defective from day one. The installer immediately noted the loud banging noise. The dryer also scorched an expensive comforter and now requires multiple cycles just to dry a normal load. I contacted SK Lavery several times and spoke with Tiffany. While she did schedule a service call (for a brand‑new machine), she made it clear that I was expected to deal with Speed Queen directly. SK Lavery delivered a defective product yet refused to take ownership or provide real support. This is not the SK Lavery I once trusted. They may sell high‑end appliances, but they do not stand behind them. Once they have your money, you're on your own. This situation could have been handled easily if SK Lavery had taken responsibility instead of shifting the burden onto the customer. Until they change course, I strongly recommend staying away--there are plenty of reputable high‑end appliance dealers who still value accountability and customer service.

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SK Lavery Appliance Company - We just purchased a new refrigerator and now Doggie Town!  16" DOGGIE DAWG DAY!

We just purchased a new refrigerator and now Doggie Town! 16" DOGGIE DAWG DAY!

SK Lavery Appliance Company - I love the double ovens and the covered baking elements.

I love the double ovens and the covered baking elements.

SK Lavery Appliance Company - Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

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Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

Richard's Appliance Service - appliances - Updated October 2026

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