Great service, the team has been dedicated to preserving and promoting the system. Good price. I am very satisfied. Thank you, Richair.

Called in last month to schedule my system's annual maintenance. Got a service date within a week. The technician Pedro arrived on scheduled time. He thoroughly cleaned all the split systems, 6 of them. He also answered several of questions. He also checked the fluid level for outdoor units. We can tell the difference from the air coming out of the ACs post cleaning. It was 7th year out of the 12 year contract. Every year I have got excellent maintenance from them as part of the warranty contract. I had never have to call them for any issues of any sort in 8 years. read more

Richair Comfort Solutions - Outdoor units - Heating & Air Conditioning/HVAC Near Me - Maspeth, New York

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I was in need of upgrading my existing central furnace to a fully electric heat pump and found Richair on Mitsubishi's official website. Richair is part of Mitsubishi's Diamond Elite contractor program. Mitsubishi put me in contact with Richair as they were the closest to me geographically. Their office contacted me and scheduled my appointment. The process was simple and straight forward and they answered all of my questions along the way. I have been using the heat pumps for 2 years now and I am extremely impressed with the performance of the machines. I remember during the installation the crew was extremely neat and respected my property. They covered the entire area with plastic and cleaned up after installation. I would highly recommend this company to anyone that is interested in installing a heat pump. read more

Richair Comfort Solutions - Heating & Air Conditioning/HVAC Near Me - Maspeth, New York

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I recently had Richair install a Mitsubishi mini split system in four rooms on the second floor of my home, and overall, I highly recommend their service. Quote & Permit Process: Andy helped with the quoting process - quick and efficient, which I appreciated. The permit approval took longer than expected--several months--but this was understandable given the holiday season and the county's multiple requests for additional information. Installation Experience: The installation process was smooth and efficient. Richair sent two vans with a large, well-coordinated team that was knowledgeable, professional, and respectful of my home. With a newborn in the house, I was especially grateful that they kept noise and intrusion to a minimum. The entire system was installed within a week, which was impressive. System Performance: The system has been working well overall. Our rooms now maintain a much more stable temperature, making them significantly more comfortable. We're also looking forward to saving on oil heating costs. The mini splits perform great in the larger rooms, but in the smaller kids' room, the unit seems to continue heating well past the set temperature. For example, if set to 70°F in winter with the door closed, the room temperature can climb to 74°F or higher. I would love to have the team troubleshoot this issue. I will report back if it does get fixed. Final Thoughts: The installation service was the most impressive part of this experience. The company didn't cheap out to save on the headcount which is a plus. Delvin was pleasant to work with! Richair delivered quality work, and I would definitely consider working with them again when adding a mini split system to the first floor Installation crew (there were more people but I only have 4 names ) Delvin (thank you for the great communication and coordination. And thank you for fixing my bathroom door! ) Benjamin Oleg Franklin read more

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I've contracted with Richair for my HVAC system for some years. Their maintenance and service technicians are professional and reliable. Today Ulanbek performed maintenance on the system. He's always polite and efficient and goes a good job explaining the work - much appreciated! read more

Andy the sales rep was clear and direct and followed up on communication. Del and Oleg were neat, efficient and very respectful of my home and time during installation. They covered the floor and furniture and cleaned up well. LAN was also efficient and respectful and checked everything after getting the units up and running. so far, no complaints and would highly recommend this company. the warranty offered, service plan and financing options made it easy decide too. read more

Richair is great. Karen in the office couldn't be nicer or more helpful. Pedro, the tech who diagnosed and fixed my leaky unit, was knowledgeable and super friendly. He even put up with my cats, aka the "snoopervisors," who wanted to go home with him. read more

Richair Comfort Solutions - Pedro finishing up while Polly looks alluring. - Heating & Air Conditioning/HVAC Near Me - Maspeth, New York

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What do you say when you find a company that delivers what it promises? You say thank you Lord! I discovered Richair Solutions by way of NYSERDA's webpage. I had the daunting task of choosing a HVAC contractor from a list of hundreds. I'm so glad I found them. From step one to the very end, they answered every question, giving me time to feel sure of my choices. From the initial meeting with Andy whose calm demeanor helped in my decision making, to working with Sheila through applying for financing. The whole company is filled with the nicest people who are good at what they do. Everyone who worked on my project was kind and respectful. From Roman (foreman) to Ben and Franklin (installation crew), they ALL did their jobs in make sure the process went smoothly even when faced with delays not caused by them. Thank you Richair Comfort Solutions. review from this happy customer. Patricia H. read more

Just installed a five-zone Mitsubishi system for our house. Richair has been an excellent partner and we would recommended them to everyone. Andy Chen was our sales rep, and he was patient, thorough, knowledgable, quick to respond, and low-pressure. Our installers, Delvin and Oleg (and their team), were competent, professional, great communicators, minimally intrusive, and respectful of our property. Overall, a great experience. We're excited about having our first summer with these in place. My gut feeling is that we've purchased a system that will serve us well for many years. Best of all, I feel confident that Richair is a responsive, customer-oriented company that will address any issues we have with it. read more

Richair installed my Mitsubishi system a few years ago. Now they are coming to service it, we signed service contract with them. Their technicians are very knowledgeable and polite. More, they are neat! Konstantin came to do annual maintenance last week. I am very happy with his attentionto details, and explanation of what he was doing. read more

Team did an excellent job with the installation, thanks Richair. My father is delighted that they were very professional.

Pedro did a great job servicing my minisplit air conditioners. He arrived on time, cleaned all of them and answered any questions. It was a good experience. Paul C. read more

5 stars for technician LAN. Did my cleaning of my split system yesterday, good job. Nice guy and well informed, answered all my questions. 3.5 stars for Richair - I am not a fan of when a company hands out a paper asking me to Tip their employee, "$40, $20 or just $10" (quoted from their paper) . Trying to shame me into a tip? Bad business practice. Giving out the QR code for a review is ok but asking customers to tip their employees isn't. If you are so concerned pay them more. read more

Great job with keeping on top of my Mitsubishi air units with excellent maintenance and quality, on-time service. Thank you.

Lan, the service technician, cleaned our 3 Mitsubishi units. He was friendly, informative and careful, protecting the area with plastic sheets. Very happy with Richair's service! read more

Richair comfort Solutions installed my units about 9 years ago. They come clean my units twice a year. My tech Lan Ramazan does a great job! Highly recommend them. read more

I hired RichAir Comfort Solutions to install a ductless air conditioning system in my home, and unfortunately, I was extremely disappointed with the experience. The installation was done poorly, resulting in inefficiencies and performance issues with the system. Moreover, the customer service I received was subpar. I requested to speak with Roman, the install manager, when a refrigerant leak, suspected by his service tech supervisor, Angel, responded to our service call. When asked how a newly, properly installed, closed system has a refrigerant leak within an 18 month period, his response was "It happens." Unsatisfied with his response, I requested a conversation with the owner, Boris. That conversation never transpired as my request went unanswered. RichAir's refusal to respond to my inquiries and failure to address my concerns in a timely manner, left me feeling frustrated and dissatisfied. To make matters worse, the costs associated with the service were exorbitant compared to other companies in the area offering similar services. The pricing seemed unjustifiably high given the unsatisfactory quality of work and service provided. After having a Mitsubishi, 4 line set system installed by RichAir Comfort Solutions, in October of 2021, I was in need of a repair. My unit only worked for one summer season in 2022. After calling RichAir in 2023, they wanted to charge me $1800.00 to find the leak, repair it, and recharge the condenser. They refused to honor their work after an horrific installation process which required 6 service calls, an admission of cross-piping and the cross-wiring of 2 of 4 line sets, and a visit from Mitsubishi techs who ultimately had to authorize a condenser replacement. RichAir repeatedly claimed that the problems during the installation process were resolved with a new condenser. After the installation of the condenser replacement, RichAir failed to properly inspect the line set and perform a pressure test to ensure that there were no leaks. Failure to perform the recommended technical requirements upon installation resulted in a leaky HVAC system, guaranteed to fail. After living an entire year without the use of my equipment, I hired another Mitsubishi Diamond Contractor for repair since I refuse to do any more business with RichAir. It turns out the source of my problem, was an improper flare on the copper piping attached to my living room air handler. In addition, the flare nut connecting the line set to the air handler was loose and thus, improperly torqued. This is what happens when you send an inexperienced installer and fail to inspect all connections on startup. I would caution others to carefully consider their options before choosing RichAir for their HVAC needs, as my experience was far from satisfactory. read more

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thank you for maintenance my AC units，it was never clean like this ，highly recommend technician Lan, Very dedicated, very serious, very polite, thank you for your service. read more

Richair Comfort Solutions - before cleaning - Heating & Air Conditioning/HVAC Near Me - Maspeth, New York

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Mr Oleg and Mr Lan just Installed my mini split, And they did an excellent job. I would highly recommend them anytime.

Richair installed our 3 AC units and has been servicing them ever since. Karen in customer service is always friendly and helpful. LAN has been our technician recently and he does an excellent job. He checks all the units very thoroughly and gets them ready for summer. He is prompt, courteous and professional. read more

Del and Oleg were on time, quick, detailed, clean and personable. We did a quick job survey and they welcomed my periodic spot checks without attitude which you can get from other contractors. So far I recommend Richair whole heartedly. read more

Really upsetting that my units are less than 2 years old and they are failing. Rich air has taken more than 3 weeks to repair the bad units. We signed a 12 year service agreement with them which has not yielded much service. Either the units were installed improperly, or they don't know how to repair them. Beware, as they are not worth the money. read more

Richair continues to service my mini-split system. Pedro very efficient, great personality & professional. Highly recommend.

Technician Lan was efficient and professional. Please tip him $40, $20 or $10. He was quite while working and friendly.

Richair installed my system 2 years ago, and I have not had one problem with them or the system. The yearly maintenance visits are always handled professionally and promptly. Their service guys are very knowledgeable. Recommend to all! read more

Excellent service provided by technician Konstantin! He thoroughly cleaned and inspected all my air conditioning units, ensuring everything is in top shape. Highly recommend his work! read more

UPDATE: I had requested that I speak with the owner earlier, but had been told that was not possible. Only after submitting this review did the owner get in touch with me. What followed was a long back-and-forth in which he acknowledged his company's incorrect installation, but still refused to send a technician to inspect and confirm unless I paid an additional $195 service fee. My focus was on correcting the faulty installation, but Boris was instead very focused on the damage from the leak. I told him that the furniture was cheap IKEA furniture that has since been discarded, and that because the flooring is so old it would only be possible to identify the water damage if there was a before/after photo. After this he asked me to remove my review and he still has not fixed the installation, so I have no cooling in my master bedroom. I understand now that his intention was never to assist me, but rather to try to coax out some excuse to demand the retraction of my review. Dealing with Boris has been a kafkaesque nightmare! Stay far away from Richair! read more

I used this service once and tried to use them again, but they kept cancelling appointments (during a heatwave) and when I finally insisted on a day, they told me it was booked but apparently got "caught up" in accounting. So they billed me but "accounting" never authorized the appointment. There are other, better services in NYC. Avoid this one. read more

yearly check up by Ramazan tech respectful of property on time easy Peezy like they sent the same that came out last covered his shoes upon entering the house without me, even asking shows respect read more

Tried to use them for service. Company offers reasonable rates, has qualified technicians, but dysfunctional management. After spending 7 hours identifying the issue and providing quotes to complete the work, without an explanation, they sent an email that they won't proceed with the work. Promised to refund the cost of the original service call. Silly way to score a bad review. read more

Wanted to give an update on Richair Comfort Solution, as credit should be given when it is warranted. I really did not think much about my experience w/ Richair since the last time I had their technicians clean my 2 HAVC systems. As I explained in my previous post, that experience was not a good one and additionally we have moved out from the city. Therefore, it's comfortable to say that Richair was not even the last thing of my mind until mid Nov of this year, when Philip, one of their service representatives gave me a call. Philip was very courteous and straightforward: they wanted to make the things right and address the bad experience I had with them in 2021. They proposed to perform cleaning service free of charge in an act of good faith and in an effort to make things right. I explained that while I appreciated the offer, at the moment I have tenants in the apartment. Philip offered to work with my tenants and report back once service is completed, so I agreed and promised once the service is completed I'll gladly update my Yelp review. And here we are... true their word, Richair Comfort Solution worked with my tenants and completed service of 2 HAVC units free of charge. Bravo and compliments - this is how you do the customer service right. read more

My system stopped working about 2 years after installation, I paid them to come and repair it. Within 5 minutes they told me that my system was completely out of refrigerant. They offered for me to pay $300 to replace refrigerant and not address the leak and said it would be another $1.5K to find the leak because it was past the 1 year initial service agreement. They offered the alternative of paying $4.5K more for a 10 year service contract. Since they were the ones who installed the system with a leak and refused to fix it unless I paid them for what seems to be their mistake, I decided I would rather go with another company. I wouldn't recommend getting involved with this company. read more

Worst customer service experience I've ever had. We had a sales person come to provide a quote at the beginning of July. Aside from taking our deposit communication was almost non-existent. Several weeks later after many calls and emails regarding status we learned that our order had never been place though our credit card was charged the deposit and that the installation would be "delayed at least 2-4 weeks" while they ordered the equipment. Frustrated, we agreed to a new timeline, which would start the installation at the end of August. The installation, which was scheduled to begin on August 26th (without the compressor), did not happen. The appointment was scheduled to start between 10:30 and 11:30. We were informed around 11 that there was a delay and that they would start at 12. At 1pm, I was able to get in touch with the sales rep, who was kind, but did no one knew where the installers were (how does that happen?). At 3:30, after several calls and emails, they said they would not be coming today to do the installation. The status of the other equipment which is scheduled to installed in the first week of September is still unknown, and not guaranteed. I couldn't imagine a worse experience. read more

Stay away, over priced! My wife and I just bought a property in middle village that needed some air con work. We Had this "company" come out for a quote earlier in the summer, since they were local. To start off, they canceled and rescheduled the apt, and then showed up late. Super unprofessional, and bad first impression. (STRIKE 1) The sales guy was nice, but he would not itemize the quote. Very fishy! Of the three companies that gave me quotes, Richair was the only company that would refuse to do so. The price was almost 3x higher ($10,000 More!) than my previous last three quotes, from 2 local Hvac companies in Queens and one in bk. When you go through the estimate, you notice that Not only do they charge way more, but they offer much less. I was informed that this ridiculously over priced quote, would not include electric work either, and I would have to find, and pay an additional $1000-4000 for an electrician to start the machine. So they will install an air condition, but then it's up to you to find an electrician to get it started. Not only that, but they want to open up holes in my walls to put in the ac, but I need to hire a general contractor for another couple grand to close the holes in my wall...that Richair originally made for the Installation. For some reason they think they can charge 3x higher than every other hvac company in Nyc and offer three times less. (STRIKE 2). Every other company itemized their quote, offered a much better financing option, was thousands and thousands of dollars less, and provided both an electrician and general contractor included in the package. On top of that, I asked the sales guy they sent out, if they would cover all permits like the other three companies that stopped by. He stated that permits are not necessary, they are expensive, and there's a small chance the city would even notice. So pretty much I need one, but they won't provide it since they cut corners, and they'll let me get fined later on. No thanks pal. These guys will literally cut any and all corners while trying to charge you the premium. STRIKE 3. Ultimately I went with Weston Bros which is right in queens, and they did the job perfect for 3x less the price, included and electrician and gc, and took care of all permits. Stay away from amateur Richair. read more

Botom line is in the comment of the owner: "10 years $1200 will become 12 years $3600, offering much more extension - for 2 years cost increase 3 times" Would you consider this kind of big extension? Or would you consider paying some one, telling customer, how paid a lot of money, well more then 12k, that: A) the 50+ years person, who came to US with no money, got success in life snd business, bought house, paid for split, that they "do not know how to listen and understand" the offer B) argue with costumer that they refuse triple overpayment on the non necessary service, from people that do not hold their promise C) confirming that customer got much better price from other "diamond contractor", who are not such greedy and pushing like Boris. Sorry, Boris. Once again: - Your installation team is perfect. They on time, on point, on money, well trained, clean, neat and professional - you maintenance team sucks. They greedy, dishonest and stinks. Now, people can chose whom to deal with, but do not waist you money on any maintenance contract. 10 years are covered by manufacture, and companies are coming and going... Sorry for long extended revue. Stay safe read more

Mini split Air conditioning systems are a wonderful addition to any home, but when they start to malfunction good luck in trying to find people competent enough to service and troubleshoot your system. When my mini split system was originally installed a few years ago. It never operated properly from day one. I should have contacted RichAir to do my install, but I was "a penny wise and a pound foolish" and had my friend who knew a friend who did my installation, bad move on my part! Unfortunately, there are many installers out there who are just that, installers only. During the last few years I had my share of HVAC techs who could not properly diagnose and fix the problems I was having with my system, they just went through the motions of charging and discharging the "freon" (R410a refrigerant) I was so frustrated and decided to give RichAir a shot. These guys were great! No, they're not cheap, but the technicians are factory trained and worked with the technical support department of the mini split manufacturer to fix the problem. A Big Thank you goes out to Kassim for diagnosing the problem, orderering the parts and installing it a few days later. The system is working like a champ now. It only took a few years to get it right though, that's on me for waiting! If you want to get it done right the 1st time. Give RichAir a call, these guys are great and worth every penny! read more

A bit pricey compared to other vendors but the service is top notch. The sales person, the installation crew and the folks working in the office are all very knowledgeable and professional. They recently installed a 36K BTU condenser with 4 zones. The installation took 3 days with minimal impact. The installation crew did an excellent job setting up everything without making any mess. Very respectful and professional. Payment was split up in half and it was easy, 2 credit card payment (before the job and after the work is done) and 1 loan with no interest, paid monthly for 36-48 month. So far so good, the apartment is extremely cool and the units are whisper quiet. For someone that works from home most of the time with multiple phone meetings every day, not having the typical windows AC blowing air on your face while making tons of noise, this new Mitsubishi system has been a godsend. Again, a bit pricey, but COMPLETELY worth it. We also went for the 12 years extended warranty for piece of mind. read more

This company is consistently impeccable in their customer service and expertise. Even during this difficult time of the pandemic I was able to reach their offices immediately and have a service appointment two days later. The technician showed up in time and with a mask and was able to successfully evaluate my issues. Richair first Installed my Mitsubishi split system some years ago and I been thrilled with their service ever since. I've recommended them to several friends who are equally happy. read more

Very good service. A great company to work with. They were prompt and thorough. I have been a customer for over a year now and have always been satisfied with this company. read more

It's an unethical business. We renewed the annual maintenance contract($395) over the phone with Richair, and scheduled a diagnose visit. The annual maintenance contract covers diagnose visit ($160) as we were told. After the visit, they claimed there's no issue, but if we want to fix it(???) it's gonna cost $416 to fix. After a few day, RichAir claimed if we don't pay 416 to "fix" the issue, we have to pay $160 for the diagnose visit since "there's no issue". It's unethical to find sneaky ways to charge customers. You should've let us review the annual maintenance contract before charging us. read more