This company was highly rated online last year and I hired them to top up refrigerant and check my 10year old Mitsubishi system which has been steadily running down for the past 3 years and not cooling as it once did. Their technician seemed professional enough but after spending nearly $500 for refrigerant, almost nothing changed. They then gave me a $750+estimate to troubleshoot my system but by then we got a regular window unit to cool our main floor and we decided to wait before spending this much only for a diagnostic. After calling and emailing them again this week, before the coming summer cooling season, i got no response, but when i did get through i found that none of the office staff or technician we had worked with last year are there any longer. It may be that the pandemic made them lay off their staff, but after calling twice they told me that the management stated they would not service my split-system because they did not install it. Wasted a lot of time with this "reputable" business only to have them tell me they don't service my unit. I think this is one of those industries where installers work hard to make all their money selling and installing new units, and they claim they can provide technical services but they don't want to pay for experienced technicians to do more challenging work to actually fix older units. Beware the salesmen with shiny teeth (and websites) because its easy to have things work well for a few years out of the factory, but when it comes to the more intellectual pursuit of troubleshooting or fixing older units, they misrepresent themselves as the "experts". read more

We purchased a top of the line Mitsubishi air conditioning system from Richair, which lasted us barely over 18 months before beginning to leak profusely causing excessive damage to a closet. Even before this occurred, our contractor complained to them that their annual "service" had not been completed properly. Back to the leak... Their warranty, which we had relied on and was a factor in our decision, is basically meaningless. Yes, they will come out and fix the unit (although, as I write, this has yet to happen - they've come out but it still leaks) but they will not cover any of the damage caused by the leak OR by their repairman (basically, it is our responsibility to deal with them removing the entire ceiling in our closet). The damage to our custom closets and the walls will not be covered at all. They told us we would have to claim it on our insurance. Basically, if you want to purchase an A/C system that lasts a long time, is serviced properly, and has a warranty you can rely on, go somewhere else. read more

Superb job The team was courteous and professional They were safety conscious (masks) and very experienced Everyone I dealt with at Richair was polite and personable They are a high class operation and competitively priced ( I got bids from three outfits) They offer the best product in the industry, Mitsubishi Electric mini split and back it up with great service It's a winning combination and I'm glad I chose them Patrick R read more

I have signed the contract with Richair Comfort Solution on Feb-14 2018 and the very next day I called Richair Comfort Solution to cancel this and I spoke to a man named Louis. We agreed on full refund as I was fully within cancellation rights and Mr. Louis advised me that it will take about a week for the refund to appear in my bank account. Since it didn't, I followed back again with Louis and he asked me to give it another few days. I have waited another week and since I still did not get my refund I called back and asked for Mr. Louis and at that time I was told that Louis is no longer with Richair Comfort Solution and I was transferred over to a manager Amanda where I explained the whole situation and Amanda mentioned she needs Regional Manager approval for this and will get back to me. Eventually refund was approved minus $310.15 for re-stocking fees. It took numerous emails back and forth between me and Amanda where I tried explaining this over and over again that I requested this to be cancelled the very next day with Mr. Louis when he was still with Richair Comfort Solution. Over the next 5 weeks this case is being escalated from Manager Amanda to Regional Manager to General Manager and eventually to owner Boris. Long story short they refused to issue me a full refund despite the fact that I requested this to be cancelled the very next day! I am very disappointed on Richair Comfort Solution tactics regarding this case and lesson learned here. When you need to cancel your order (even if it's the next day) don't just call them - you need to go over to them and request this in writing otherwise they will lie through their teeth and refuse to issue refund. read more

My wife took a half day off of work for a service call from Richair. After confirming the evening before, they called at 930 am that day to say their technician had called in sick. The appointment was cancelled. Period. They couldn't come out. They offered a new time in the middle of the day the following week - meaning we'd have to take a full day off. No weekend service offer, no evening hours- just take another day off of work. They didn't offer any discount or anything for our lost pay. What if their tech gets "sick" again? How can one person wreck an entire operation? Not a happy experience. I like to post good reviews here and I do - but businesses that provide a service like this need a better answer than "sorry, just take another day off..." read more

Fast and efficient service! I would highly recommend the company to my friends and relatives.

I am a customer since 2007, bought Luna 3 comfort boiler from Rich air, Just did the annual checkup under maintenance agreement,great technician,great customer service,very professional, highly recommend read more

They fixed my Baxi Luna boilers, every time I called them. These are not easy to fix, because they are like a computer. They have electronic components, besides the plumbing and electric. Not too many service guys know how to fix these. On top of that they are prompt and the service is reasonably priced. They also offer a maintenance program, that saves you in the long run, if you have more than one boilers to fix. read more

I used Richair services for the first time this past weekend and I was satisfied with Nick the technician.

II had a mini split system installed in my home in spring 2018. I'm not one for writing reviews, but in this case I couldn't be happier with the results. Everyone, from the sales rep, to technicians to office staff were knowledgeable, professional and courteous. As I obtained prior quotes and compared customer reviews, their offer was competitive and their reputation was superior. The installation process was as quick, clean and painless as one could expect. In NYC, its a rare company that can match this one in terms of excellence. I highly recommend them. read more

Technicians were very nice, showed up on time, wore mask and were very professional. Our a/c was fixed and is working great. I would highly recommend to family and friends! read more

Had 5 units installed, overall happy with the service they offer and the job they did. They have some very nice and hard working staff. If there is anything wrong, ask for Nikola, he is very friendly and extremely hard working. Rare to have someone who puts in long hours and still friendly at the end of the day. read more

Spoke with a young lady named Christine/a? Very informative, very knowledgeable, I didn't make an appt for a free estimate yet I'm shopping around for my employer , but I will be calling back. She's very sweet too it's very hard to get people like that these days. (I was honestly expecting an angry old man since it's an HVAC company) Thank you!!! read more

Ok so I finally purchased a ductless AC unit in my Woodside attached home I got several estimates and I decided to go with Richair they were not the cheapest or most expensive From day 1 I believe the workers name is Pavon He came to my house on time as promised very knowledgeable and vey clean He is an unbelievable worker he worked for 5 days in my house and I am very pleased any work he did he made sure I knew about it Which I appreciated I had five indoor units and 1 compressor outside a 42000 BTU The unit was tested today by Nassem He is another knowledgeable and nice man who went through all my units and explained it to me I will recommend this company to anyone my experience was great I don't about the other workers but Pavon is the best at his job recommend him..... also Peter who came to my house for the initial estimate was very good and had good ideas to install unit since my home is attached it's a little complicated but I am happy with the work based on my experience I saw some negative reviews not for me read more

Richair Comfort Solutions - Finished product the back of my house very neat all around - Heating & Air Conditioning/HVAC Near Me - Maspeth, New York

Very nice and very responsive. We had an issue with our boiler after having routine work on it (it happens, just needed more water pressure) and they sent someone out on President's day to take a look at it. We had good experiences with both Max and Dimtri and highly recommend them for service! read more

My mother purchased 2 units and she was extremely happy with this company. Adam, Paul and William were very helpful, very informative and did a great job. They were very professional and very neat. We are very happy with our new A/C's. read more

I have been a customer of Richair Comfort Solutions for 4 years now. Their technicians are very knowledgeable and very good an performing the annual maintenance on my Baxi Luna boiler system. I also received an e-mail in April that they are now working 7 days a week, which is important when choosing an agreement. I am renewing my contract again this year, just a little disappointed that the price has increased $ 45.00. read more

Richair did a wonderful job of installing 5 split mini units in our Brooklyn townhouse. They managed to do it in a way that looks much nicer than any of the other options we were offered by other HVAC companies. Boris had an eye for aesthetics and function and the price was right. I also liked that they had their own electrician so the install was a package job. We decided to go with the 10 year warranty which was relatively inexpensive. Hopefully we don't have to use it. read more

These guys are great for split units systems. They are an authorized Mitsubishi dealer so you get the 11 year parts warranty. I had many delays on my home renovation and these guys were patient and came when I asked. They did a really nice, neat job with the install. They were very responsive to my requests and super easy to work with. There was a internal problem with one of the units and these guys were here for several hours troubleshooting with the manufacturer to resolve the issue. Wonderful experience, highly recommend. read more

We had a lot of difficulty getting an air conditioning company to come to our business this summer. Our electrician at Gambi Electric Co. recommended Rich Air. They came right away and spent the right amount of time to determine what was the best unit for our space. We couldn't be more pleased with the results. The Mitsubishi Unit we settled on is incredibly efficient and cools or heats our space remarkably fast with almost no sound. We feel that we can strongly recommend Rich Air! Guerra Paint & Pigment Corp read more

Do not use for repairs! you will pay exorbitant prices without a quote. Called because our ductless system was not cooling. They charge $140.00 for a tech to come out and diagnose the problem. Within the first 1/2 hour recognized the system was low on gas. These are closed systems so if it's low on refrigerant you know there is a leak. The system only holds 2.5 lbs. of gas. Finding a leak is difficult, time consuming and was advised can be very expensive. He recommended adding the gas and seeing how long it would last, he didn't give a price but having been involved in the industry many years ago I figured 100-200 dollars. Long story short the bill presented was over 800 dollars for 2hrs labor and 2.5 Lbs of gas. I refused to pay and the tech agreed the price was ridiculous and to call the service manager. I did so and the price was lowered to $575, $435 for the gas and labor and $140 for the diagnoses and travel. I have never used a company that didn't deduct the travel and diagnoses charge if the work was done. The original price was crazy the adjusted price would have been fair without the travel and diagnoses charge. The fact I had to call is annoying and most people unfamiliar with the business would have paid the $800. The service manager was unable to itemize the job into parts and labor as they use some sort of package price they've made up. They may be great on sales and installation but avoid like the plague for repairs. read more

I wish I had found Richair sooner. I've had all kinds of boiler issues, and am on my second in seven years. This one is a Baxi, which is small and European and digital...and few plumbers are equipped to fix them. Even fewer are actually Baxi trained and certified. Having doubts about the last plumber's insight, and the wisdom of his assessment (that I needed a very expensive part replacement), I called a few others: -Richair was one of only two local Baxi certified companies that I found. -Richair's quote was one of the lowest. -They had the earliest availability. -They were the friendliest. (Actually, there was one other great company, but they didn't give quotes over the phone, their assessment visit was the second most expensive, and they were booked out a week ahead.) -Paul (the Baxi repair specialist) was the first plumber who didn't ask for the manual when making repairs. He clearly has an intimate understanding of how it works, and was able to pinpoint the problem quickly. -They had all necessary parts on hand-a lifesaver if heat goes out in the winter. -The repair was complete in record time, and they even showed up a little early. -The diagnosis was completely different than the last company's, accurate, and about $1200 less. Everything's working now, and I couldn't have asked for more. They seem to be the trifecta of reliable/kind/honest, affordable, and intelligent/skilled/knowledgable. Total pros. read more

RICHAIR finished our MITSUBISHI DUCTLESS AC installation in 3 rooms last week. What a pleasure to work with this company! Our Sales Rep Peter M. was true to his word. The work went quickly, the technicians were friendly, fastidious, fast, and efficient, and they answered all of our questions willingly. Need I say more? The electrician they recommended to get us up and running seemed to have the same work ethic. So far, our 3 air conditioning units are working without a hitch. We can hardly hear them, even when all 3 units are on at once, and it is so cool we often have to move the temp up a notch or two. read more

I had recently received an estimate for a multi-room system when my current one-from Mitsubishi system died after 17 years. I contacted Peter on a Sunday and he immediately provided a revised estimate and contacted his colleagues to get the ball rolling. My new system was installed that Wednesday. Everyone I dealt with was helpful and efficient and Richair's prices were about 20% lower than the other estimate I received. I would certainly use them again. read more

It was a pleasure dealing with Peter D from Richair. He is extremely professional and very knowledgeable. We purchased three Panasonic ac/heating units. We are very pleased with them. They run very quietly and efficiently. The installers were very professional as well. The service technician arrived to ensure that the units were working properly. I am very pleased with my purchase and I'm sure I will enjoy it for years to come. Looking forward to a COOL summer! Thanks again, Peter! read more

I just had richair install a muti-split system and I'am very please with the work. The installation crew was friendly, very professional and clean. Would recommend them to anyone. Also, Thanks to Peter and his team for accommodating me with an earlier installation date. GREAT WORK!!!!! read more

RichAir installed a full Baxi condensing boiler system in my house. Their work was beautiful. Unfortunately there was a problem with the Baxi itself that was all but impossible to diagnose. Boris and Demyd stuck with me when most other contractors would have walked away in frustration. They came time and again to try to solve the problem. They got the manufacturer involved and eventually it was Demyd who found a defect in the unit itself. They know their stuff. They are honest. They are nice to deal with. If you are buying a system these are the guys to work with. read more

I needed service on my Mitsubshi Mr. Slim ac unit which had accumulated a great deal of dirt and possible mold on the blower wheel and inside casing over the number of years we have had it. I discussed my need for service with Amanda C. Not only was Amanda very professional and carefully listened to what I was saying she promptly emailed all information as well as other followup information that I had requested. Amanda delivered on everything she said including the technician showing up on the time we had agreed upon. The technician Nikola was very professional and courteous as well as respectfuly removing his shoes when he arrived. He worked efficiently as well as being neat making certain that any debris from the ac went directly on the drop cloth he had put down on the floor. After completing his work he made certain that all was working correctly before he left. In a day where unfortunately we have been conditioned to anticipate the worst it is refreshing when all goes as planed. I would enthusiastically recommend this company!! read more

In my new life, I am coming back as an HVAC person. These people make a lot of money!!. Got three estimates for Panasonic 24,000 ductless ac unit for first level of my home. All expensive!! All in the same price range, give or take $250. I decided to go with Richair in Maspeth because they could accommodate my time frame. Dealt with Peter -- salesperson --- diligent and followed through on order to the end. The day of the installation was really impressive! Two-three guys and it took all day to install without a break! These guys worked very hard and were very professional!!! The unit works great and is nice and quiet!! In the end, I would say it was worth every penny we paid. Wouldn't hesitate to use them at all again!!. read more

worst company i have ever dealt with. they took my deposit and then told me the system wouldn't work in my property. as a developer of multi family apartment buildings and townhouses, i have dealt with dozens of companies but this one is the absolute worst read more

I had Richair replace six 20 year old 'Neta' heating systems which kept calling for hard to find parts. I chose 'BAXI' - in the closet, wall hung boilers. Boris, Demyd, and all installers know their stuff, give good advice, work efficiently, and best of all the price was reasonable. My tenants are happy. They can call Richair directly, but rarely do because both the product and installation are excellent. I am confident that you will get an honest appraisal of the scope and cost for your project. read more

I want to say thank Richair Comfort Solutions for making my home energy efficient with the ductless air conditioning and heating system that your team installed. Unfortunately Hurricane Sandy came and destroyed all the air conditioners so I thought it was time to find a better solution. I called Peter D from your company Richair and he was terrific. He came to the house and reviewed our situation and helped us select the units that would work for us. The units look great and are extremely quiet. I look forward to savings on my gas and electric bill. Your professional team from beginning to end were outstanding. I am extremely satisfied with the installation and the units (total of 4 inside and 2 outside). Thank you for a great product and employees that know their jobs well. read more