Was told by this company that an estimate was "required" to give me an estimate for maintenance on a new Weil Mclain Aqua Balance Combi boiler and was precharged 136 dollars for the visit. This is a 18 month old boiler. in researching the maintenance kit from Weil Mclain for the boiler is about 150 dollars. I was quoted 1838 dollars for the maintenance When looking at the facts on time and material I find the following: Maintenance Kit Cost: Genuine Weil-McLain AquaBalance Annual Maintenance Kits (typically containing gaskets, an ignitor, and a flame sensor) are widely available online for $147.00 to $257.00. Labor Time: The manufacturer advises that a complete preventative maintenance procedure should take approximately 2 to 2.5 hours. Even if charging 200 dollars and hour and a premium kit price ($250), a fair total would be approximately $650 to $750. The quote of $1,838 is nearly triple the high-end estimate. Precharging 125 dollar up front , plus fees and taxes bringing it to over 135 dollars and stating it is required and never having even recieved what the possible fees they charges are is unscrupulous when they are charging over 3X the national average, and when i called for a refund on the estimate stating this i was outright refused. If i could give ZERO stars i would!! read more

I had a great experience with Ranshaw (and specifically, Bill from Ranshaw) and our annual boiler tune-up service. He was timely, professional, and communicated clearly. He assessed the condition of the boiler and its parts and proposed clear solutions to them for if they were working less than optimally. I feel peace of mind into the heating season after hiring Ranshaw to do the job. I also thought the pricing for the service was fair and reasonable. read more

We contacted Ranshaw after seeing their strong reviews and hoped for a good experience. Our call was regarding a drip and a knocking sound coming from one of our radiators. After the issue was diagnosed, we were told the radiator valve needed to be replaced. The technicians, Albert and Michael, were polite and professional. My wife asked for an estimate, and Albert mentioned he needed to step out to his truck to prepare it. When he returned a few minutes later, we were quoted $746 for the valve replacement. We were also charged a $125 service fee, which would be deducted only if we proceeded with the repair. Unfortunately, we were very disappointed with the quote. The price was over three times higher than other estimates we received for the exact same work. Paying the $125 service fee and being expected to spend over $600 more for a simple valve replacement felt unreasonable and left us dissatisfied overall. OVERPRICED!!!! read more

This service provider calls you back in a timely fashion to obtain the particulars of your needed service. Most of the time the techs that arrive do their work in a professional and competent fashion. Work is done right the first time. No need for a return visit. A good idea to go with one of their 3 available contracts if you end up needing more than 2 visits in one year. The only caveat is the price. Quality work completed at a premium price. read more

Just had a old boiler replace with a new furnace Ranshaw crew came did an awesome job professionally! Workers were great and funny... did an awesome work and cleaned afterwards! Had a small leak next day it was fixed with no problem! Their reputations is excellent and guaranteed their work!!! Thx read more

Ranshaw Plumbing & Heating - New boiler - Plumbing Near Me - Whitestone, New York

Stay away!!!!!!! If you want to have functional ac in your home. We did new construction - they installed our boiler, hot water tank (which we also had issues with) Basically because of their poor work - my ac in my main bedroom makes such a noise due to where it was placed- when we questioned them about this they continued to say this is the correct way. They installed weak units that cannot handle the size of our home. We had to install additional internal ac units. Now we have issues with the condensers - we are fixing them w/out this company ... I want nothing to do with them. Bunch of crooks- wishing that your business will close. read more

Very charming and seem professional, but expect to be charged $$$$ four minor work that still wasn't done properly.

Very responsive Company with knowledgeable technicians but wow their pricing is $$$$. Called for what i thought was a big repair which turned out to be a quick simple fix. The price quoted was unbelievable. read more

I called Ranshaw for a repair to my boiler. Once there, the tech could not identify the problem so the visit took two days. After still not identifying the problem and complaining about hourly wages, I suggested that, the comparison of changing the entire burner would be cheaper. I paid the tech for his unsuccessful visits an had the burner changed myself. No hard feelings they couldn't identify the problem and I still paid them. A couple of years later, I called them again and paid their service fee for a different issue on the same boiler they refused to come out and provide service because of their previous unsuccessful visit. This company is sad, I don't know what their issue is but they should have more respect for their customers and their quality of work especially if they are expecting to get paid. "Everyone today feels so entitled"!!!. Ranshaw you guys need to get it together and live up to the promise you guys make daily to the customers you serve..... read more

Just read your response,there was no "misunderstanding". labor $771 for the drain repair, estimated faucet $600, Labor for faucet $650.Including drilling a hole in the counter that was NOT needed. You are correct the estimatate was for$2021. You also say he gave me Quote before starting work , another lie.Look at this places reviews, same theme.Shame on me for HOPING that my experience was an anomoly read more

The sale person was very professional and not push . Gave me a lot of suggestion and choice to solve my problem ..

Bill, was very detailed in fixing our problem. Spot on for his service. Would recommend him for his knowledge on subject matter.

Competitive pricing for quality work.. Fast response Friendly technicians. I was happy with this company

This team is honest and professional and did a great job in our home. Bolier and sump and pump and backflow preventer. I recommend them for all your plumbing needs. read more

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I have been a customer of Ranshaw for many years and have never been disappointed! Today's visit for the yearly checkup on my Heating system went smoothly as usual. The technicians, Bill and his support, Anthony, were able to check the whole system in a very reasonable amount of time. They were courteous and spent time telling me just what they did and what I needed, which was basically nothing. I would recommend this company to everyone! The cost was as expected. read more

Five stars! Go Ranshaw Plumbing! My home had a huge increase in water bills in the past year. For almost 40 years the yearly bill rarely was more than $500 dollars. The bill last month was over $800 dollars, the one before that over $400 dollars. If the problem was a water leak from the main water line a new copper pipe might have to be installed above the tiled floors, the new pipe going from the main line in the front of the basement to the boiler at the back of the basement. As my adult kids helped move stuff out of the way to prepare for that costly repair, I checked the basement's bathroom that hasn't been used in many years. Though the water valves to the toilet bowl tank & the sink's hot & cold water were all turned off there was a steady flow of water into the toilet bowl's tank- the stopper was defective - & very small leaks from the sink's 2 water valves. Ranshaw, by Jennifer who spoke with me, was, as usual, able to send someone very quickly when I called this morning. I had the pleasure of meeting & being educated about the matter by 2 lovely, bright & personable young men, Albert & Anthony. They explained it all to me in both technical terms & layperson's terms as plumbing is not my field. Again, thank you to all. No one at Ranshaw asked me to post this review. Sincerely, John Michael O'Leary, Esq. Sunnyside, NY read more

Ranshaw is the best - I have used them for heating and plumbing (toilet) - they are dependable, professional and personable. I have used them for the last couple of years and never encountered a single problem....and their rates are fair too. You can't go wrong read more

From the very first time I called I knew I was talking with professionals, they understood my somewhat complicated boiler problem Rick said he'd send the best technician for my particular problem who was Lin Hing he saw the problem immediately and fixed it I have recommended Ranshaw to all my friends for their plumbing problems read more

Very dissatisfied with the service or the lack of service from Ranshaw.I purchased a Gas Service Maintenance Plan and scheduled a boiler tune-up/ cleaning. the tech came out, gave me a list of items that needed to be corrected before he can do anything, and billed me for the visit. So I am out $589.00 and still, no tune-up done. I inquired about it with their office but never got a reply, but I did notification for the billed no service visit which I thought would be covered in the "PLAN". As the saying goes"caveat emptor " read more

Very impressed and happy with the service. From start to finish it was 5 star customer service. GiGi who answered most of my calls was super friendly and accommodating and on top of things. The service technician Bill was prompt, knowledgeable, and friendly. Richie in the office who went over the details of the service with me was polite, very knowledgeable and professional. Super refreshing. I will definitely use them again and will refer them to my friends and family. read more

I would have given zero stars if it were an option. I took advantage of the discount rate for tuning up a boiler. When techs left, condensation started to form in the pressure gauge. That never happened before. Now they want hundreds of dollars to replace gauge which they obviously damaged. read more

If you complaint about their services, they will blacklist you. I would not recommend this company to anyone. They sent a plumber that spent a lot of time talking and did not do the job because he did not see anything wrong when he was at the apartment. In top of that, they left the bathroom a mess. read more

They came to the house to service the boiler and water heater. The person cleaned out the boiler, scrubbed all the pipes down, changed the washers, re-sealed everything, vacuumed all the crevices, and wiped everything down. Even tagged/labeled all the pipes. I thought he did a thorough job and would recommend this company to others. He didn't clean everything would a fine tooth comb (as expected) but I thought he was thorough enough. I asked a lot of questions and he was very patient in explaining everything to me. That was very important to me. I haven't had much experiences with other companies but the feel I got was this place might charge a little more than others but they do offer discounts and pricing can be "negotiated". read more

Way overpriced. Very nice and competent plumbers came over, but unfortunately the company overcharges a lot for simple work I could have figured out from following YouTube videos. read more

I have been calling different Heating companies for days until I saw Ranshaw. They are super honest and wont try to make you pay for more stuff. They came the same day I called them since my heater broke and was able to save me and my family from a very cold night. They are super clean and fast and were able to fix my heater. They did not leave until they made sure that my heater is working everywhere. I am so glad I found them and thank you so much for amazing work. read more

Our heat wasn't working - gentleman came within a few hours - diagnosed we needed a new part - did replacement right away - appreciate the good service- honestly and good quality work - would use this service again. read more

I do not know what anyone could complain about ! I have been a customer for about 30 yrs . If i call them they come the same day, their men all clean up after them selves ,which i so appreciate! Yes i get oil from them they track the outdoor temps and i have never run out of oil If they deliver oil they leave a reading and bill. I send payment usually before a bill . When i call the receptionists are always kind . I would not use anyone else . read more

Neighborhood company with good value and expertise. Used them recently and was very pleased.

Over last few years I have helped my disabled mom out and sister on a few occasions made 1 time payments via phone check. This morning they took 327 .xx out of my checking without my approval They stole my personal $ instead of waiting for estate . Don't give them your personal finance $ ever they think they can go and take out what they want without your permission We were using Hart home comfort suppose to be for elderly disabled with Ranshaw I Spoke to my bank they either removed or didn't really put the transaction in It was probably a scare tactic Is this the type of company you want taking care if elderly or disabled read more

The worst company I've ever dealt with. The customer service representatives are nasty. Just a disgusting business. I can't believe I gave my money to them for over a decade. They are thieves. read more

So these folks show up to my house unannounced in the summer time when my tank is 75% full and full up the remaining 25% and then demand that we pay them right then and there. What are you doing, I didn't need or ask for extra oil. We had plenty at that time and didn't ask or approve of this unwanted and unwarranted delivery. I'm sorry but this is an unscrupulous business practice. Show up unannounced, force things on our household we never asked for then demand payment. This is some kind of racket they're running here. When you go out to eat they ask you if you'd like a refill. They don't just bring you a new bottle of wine when the one you already ordered is still half full then add the second unsolicited bottle to the bill then get up on a high horse and yell and scream at you demanding payment for a bottle you never asked for. Completely unreasonable people running this company. read more

For many years, Ranshaw Plumbing has been the plumbing company my wife and I have employed for our home needs. In all those years, Ranshaw has always provided fast & reliable service. From the pleasant ladies, Joann & Valarie, who - among other duties, I'm sure - answer my phone calls, to the employees who fix - and they always do! - our plumbing problems, it's always been a pleasure to work with them. Today, another sewer backup was in evidence. Joann put me as near to the top of the emergency list as she could. When I called an hour later for an estimated arrival time of the plumber, Valarie said I was the next stop. When Shannon the plumber - a lovely young man - appeared, he located the blockage at the main sewer line and snaked the line. I recommend, highly & without reservation, Ranshaw Plumbing for your plumbing needs. Plus, they have a yearly contract that provides, among other things, an annual boiler inspection in the Fall before the heat is turned on for the winter. Full Disclosure: I have not been asked to post this review. I have not received, nor do I except to receive, monetary or non-monetary compensation for posting this same review. Sincerely, John Michael O'Leary, Esq. Sunnyside, NY read more

I am giving company zero stars. First of all Mister Bill came into our house and started pointing and saying "This is illegal." Startled by his false statement it was clear he didn't have any customer service skills and no knowledge of boilers at least the classic ones. He told us the heat needed to be turned off and our boiler cleaned (cleaning was a service he did not provide). Mister Bill proceeded to turn off our hot water heater instead of the boiler. He blamed his error on an obstruction that could have been easily moved. Then he claimed to have vast knowledge of boilers. The mere the fact that he could not turn off the appropriate gas line made us believe he was all talk. He then stated he would gladly come and test our boiler after it was cleaned. This would require an additional charge. He marched out of our house and left us with no heat but a phone number for a chimney cleaning company. The chimney cleaning company were just as helpful, no one could come and a senior citizen was left without any heat. read more

I can only say good things about this company. I've been a customer for many years, and have referred many customer's as well. There courteous manner, and timely appointment schedule has alway's been on the money. They have been there with service at all hours of the day, and has alway's been there to listen and troubleshoot problems over the phone. I've also had after hours appointments for emergency service. This is a company which should be acknowledge for excellence in all area's of Plumbing & Heating. I am a very satisfied customer. John & Catherine Murro read more

They are a rip off!! They are extremely rude and their prices are outrageous. read more

I have been with Ranshaw fro almost 4 years and during that time they were very attentive and provided excellent service. The guy named Ray is the one that does the annual tune up and clean up in my house and he is very good. As far as the prices go if you need to replace something it gets very pricey but all of the companies are vey similar so you need to learn the basics yourself or sign up for a better annual plan that covers most of the parts if your heating unit is a little older. read more

DO NOT USE THIS COMPANY!!! Needed a simple gas hookup for a new stove. Company took a non-refundable $125 (PLUS tax) deposit over the phone, would not quote a price for the actual job. Tech arrived, quoted an insanely high price of well over $500 -- but, with a 15% new customer "discount" a mere $436 total -- for a TEN MINUTE JOB. read more

Technician was very professional and polite. Clearly explained the work he did and took the time to answer all my questions. He was a pleasure to deal with as well as the employee I spoke with over the phone. Would definitely recommend Ranshaw to others. read more

I called on a Monday (11 February 2019) to ask about oil to natural gas conversion in my home in the Bronx. I spoke at length with Richie...I had done a lot of research and knew what I wanted...and it was wonderful to speak to someone who was more knowledgeable than me! He answered all my questions, and I felt gave me honest opinions..."if this were my home, this is what I would do." He did not give me a hard sell to buy specific equipment, his company's service...he laid out the different options and the strengths/problems with either choice (stay with oil and upgrade to a more efficient oil burner/boiler) or switch to natural gas and be prepared for delays in permitting and inspecting (up to three weeks with gas in the home). I felt enlightened and in a better place to make an educated choice after speaking with Richie. Every company, whether they are in oil or investments or whatever, should have someone as knowledgeable, honest and who is most concerned with me the consumer - rather than trying to land a big sale. Yes sales are important - and we all want that for our own businesses - but in the long run, honesty and listening to the needs/situation of the homeowner will reward a company more. I highly recommend Ranshaw even though I have not purchased anything from them - I just received very good, honest and erudite advice from their sales department (Richie). Thank You! read more

My parents have been with this company for nearly 20 years, always paying the statements soon after getting them. They provide bad customer service with a rude receptionist (been treated rudely because we called only when we needed oil and wouldn't let them enroll us on one of their monthly plans). They only care about money, charge for yearly maintenance contract and supposed to send someone to service boiler twice a year but many years only provided one and there were a few years when they provided none. If it weren't for their greed and rudeness I wouldn't complain because their servicemen are good at their job. My dad made the error of putting some fuel oil in the tank because he was afraid it would run out of oil before the next delivery and the company accused him of using another company to deliver oil and closed his account, forcing us to look for another company before the oil runs out. I think that's an awful thing to do to a customer that's been with them for nearly 20 years and have never paid them late. read more