Simon was fantastic tour guide. Such a great man…read more We went to the Pearl Harbor exhibit

We booked Beyond the Call of Duty for the most complete tour of Pearl Harbor. It included entrance…read moreto all memorials, USS Arizona, USS Bowfin, USS Missouri, USS Oklahoma, the Aviation museum, drive by the Punchbowl Cemetery, city tour and they provide a lunch. Our driver and tour guide was Matt he was absolutely amazing, informative and had a good sense of humor. Matt was very prompt in the morning at the scheduled hotel we were supposed to be picked up at 6:10am. He had a couple of sweets for us early in the morning and plenty of water throughout the whole tour. Doing the Hoku tour was so worth the price, it might seem like 11hrs is a long time but believe me the time really flew by, well at least it did for us. They give you enough time to go through the memorials and the museums with plenty of time, Matt even told us where to go first before the crowd got there first. It came in handy too, we had time to go in the Bowfin by ourselves for the first 10mins without a big crowd lol. After we left that's when everyone started coming, so thanks Matt!! We would definitely book future tours with Hoku when we make a return visit.

Troy is incredible! You will not find a better guide or person to make your Hawaii dream a reality…read moreat rates that are unbearably affordable. He is one of the truly friendliest and most sincere guides we have encountered and we have traveled the world. He picked us up at the beginning of our trip. I called last minute to return to the airport. Unbeknownst to me, he had to rearrange his schedule to get us to the airport. He did so without even telling us and get us there in plenty of time. Do your self a favor, book with Yoho Go. It will make your Oahu vacation/trip a notch above. They are also happy to do airport pick up and drop offs.

If you are in town and want a local experience, I highly recommend Eric from Yoho Go. Eric is…read morewonderful and extremely personable. He personalized our tour based on what kind of experience we were looking to have. He took us to all the great local spots in the North Shore and saw a lot of amazing sites. He is very knowledgable, so we also learned a lot of local history and insights. We even went whale watching, and it was so much fun!

A great time. Kristian was very accommodating as I change my reservations several times and was…read moreabout 10 minutes late (traffic is terrible..plan extra time). He was very knowledgeable about the beer and breweries we visited. He also threw in some Hawaiian history about the area as we walked from brewery to brewery. DO IT!!

From the owner: Honolulu Brews Cruise is a mobile, behind the scenes, guided craft brewery tour company. It…read morespecializes in showcasing the local brewing talents of the island. By touring in smaller groups of 4-14 people, Honolulu Brews Cruise gives you the personal touch and attention you want in a tour. Enjoy tasting some of the finest brews on the island and learn something new as well. Come experience the personal relationships we have with our participating breweries. By the time you leave you'll feel part of our ohana. You might even get to meet a few of the guys behind some of these masterpieces. Great for Birthdays, Reunions, Bachelor/Bachelorette, and Corporate outings. Just a couple? No problem, come on the Honolulu Brews Cruise and make some memories!

Yianni is amazing guide. We booked a private tour just 2 days prior. My wife saw Hi5 in Facebook-…read moreAulani group and can do custom tours. She DM and got a live response. We opted for a light tour, local goat farm, fruit stand, Weimea valley (waterfall), local food trucks, a surf beach and Cacao and coffee refinery. This is kid friendly especially the small one wanted to be carried instead of walking. Yianni knows the people in all areas, able to have a deeper history and great understanding. It's like a live Nat Geo and Anthony Bordain explanation level. It's a great experience. Normally, i hate tours as the guide just point to the local spots and that's it. It's no different from a Google search. Hi5, and Yianni in particular change this by having that connection to the local people. That is the magic. We did talk a bit of business and I think incorporating this idea to a wider audience is perfect. I wish him the best.

What a fun filled day with Ryan.... He is a wealth of knowledge and insight in the Hawaiian history…read moreand life style. The kayaking was so cool and all the stop fun. Excellent lunch at the food trucks. Ryan insured all were safe and having a great day!!!

We just finished a half day tour with Michael where we went to the Green World Coffee Farm, Waimea…read moreFalls, north shore macadamia nut company, food trucks in Haleiwa, and Dole planation. He also brought us Malasadas from Leonard's bakery to eat with our coffee. Our party was 2 adults and two 3 year olds. Ive been on tours across the US, in the Caribbean, all over the UK and Europe and this was by far the best one I've attended. Michael tells you stories about Hawaii that are interested and only a local could know, he was extremely friendly with us, the people around us on the tour that we experienced and he honestly made my daughters day how he treated her. She was sad when we had to leave Micheals bus at the end of the tour. He treated us like we were old friends and really made everything exactly how we wanted it. I am so happy we went with his company. If I could give a thousand stars I would and I truly believe that a tour with Michael should be suggested to any family traveling to Aulani or or Hawaii,

Absolutely incredible tour!!!!! Where do I even begin?!…read moreMichael is fabulous. He makes this tour so special and fun. From the time I booked this tour and saw all the wonderful reviews, I knew we were going to have a great time. All of the great things people say about this tour are true. Michael communicated with me a few days prior to our tour to go over points of interest and activities. Day of - he was just fabulous. He took us everywhere we wanted to see and gave my husband (the history buff) all of the history he wanted to hear. Michael customizes this tour and experience to whatever you're looking for - which makes the experience awesome and unmatched to any other tour out there. I could go on and on, but really, all I need to say is thank you Michael for making our time in Oahu so special and memorable. We will never forget how much fun we had on your tour! Mahalo!

Not just tour packages…read more.. Those days when we used to rely on travel agents to arrange our flights and/or hotels for our trips now has pivoted quite a bit with the growth of internet and having the airlines taking a great command of it all it does make things quite easy yet sometimes we do need help with several items especially when it's in a foreign country. JTB or more known as Japan Travel Bureau is a small office in Ala Moana Center Street Level all the way at the very end near Nordstrom side you'll notice the more prominent Olioli section which is the greeting desk for visitors just go right beside that is where you need to be. I've asked about wifi by calling and was told that reservation was done online and that I'm able to pick it up in store on date that you'd reserve but had a difficult time finding it all online only pick up in Japan which was discouraging for me as I'm going to multiple cities decided on just purchasing the Rail Pass. Rail Pass are very easy and are able to purchase up to 90 before you need to redeem for use I would suggest checking weekly as rates will reflect on yen rates so being patient and lucky would be in your favor as well. Ordering it online was a bit different from the other location that I usually go to but is a convenience if it's a method you'd refer. Once paid you get a email notice and ready for pick up anytime I found out that they do have wifi rental as well that you're able to pick up at the Honolulu Office but the staff here is very nice and fluent in both English and Japanese which was very helpful for both me and mom making it a cool place to get what you need. Thank you!

Thinking about traveling to Japan. I stopped by JTB to look at some of the offered tours. Today…read more(11/9/23) the yen is at 151.2730! The sign said it opened at 9 a.m. I couldn't see anyone inside and it was past 9 a.m. I knocked on the door. To my surprise a lady came out from behind a closed area and opened the door. She was polite and informative. She wanted to know when I would like to travel and stated when it's the busiest times and slower times. After our talk she gave me pointers on which areas to visit and asked for my email so she could send me JTB information and special tours. The place was neat, well lit and provided a variety of handout flyers for all different tours, cruises and multiple locations to visit. JTB is located on the street level, Ala Moana Center, past Nijiya Market and before Spectrum store. There is a down elevator on the mall level to take you down to the street level near JTB.

The worst customer service ever in my entire life. The owner or the manager, Jay, was extremely…read morerude and unprofessional. Here is what happened. I booked the $220 Road to Hana tour through Viator. When I booked, I chose the pick-up point nearest to my place. There were two time choices, 7 AM or 8:30 AM, and I chose 7 AM. The next day, Jay called me and said I should talk to Viator and cancel it because their bus is not going to my pickup point. (Then why have they not updated in Viator?? This is entirely on their part). But I didn't mind because I really wanted to go on that trip, so I said I would come to their place, but I needed to change the time to 8:30 AM. He said it was fine. Then, he said, "Only lunch provided," and I asked, "Sorry, why was breakfast not provided?" I was genuinely curious because he had not given me any reason. And then he said, "Anyone who is going at 8:30 is not getting breakfast," and okay, not ideal, but I didn't say anything back, I was fine. And then suddenly, the guy canceled my trip and told me to "book another tour company." I was confused about what just happened, so I called him, and as soon as I said hello, he was literally yelling at me and said, "I tried to include you on the tour, but you are picking on small things. You are the type of customer who would come on a tour and demand a refund. I don't want to discuss this anymore. Don't call me back," and he just hung up. I didn't get a chance to say a word during the phone call. I do not understand why this tour company still exists, with such extremely rude and poor treatment of customers. Please spend your precious money on tour services that actually care about customers. A very shocking and speechless experience of my lifetime.

Do not book with this tour company. I wish I would have done my research before booking. The owner…read moreJAY was rude and unprofessional. We booked this excursion the day before due to their being availability. We booked flights from HNL to ITO just for this activity. Jay called us the night before and told us he was cancelling our reservation due to him giving our spots to someone else. When we stated that we bought flights just for this activity he laughed over the phone and told us it was not his problem. I called him unprofessional and he hung up the phone on me l. I called him back so that he would cancel the booking on his end and ask for a refund. He told me to never call the number back and hung up on me again before I could say a word. I messaged him online and he again refused to cancel or refund and told me to get my refund from a third party site. Save yourself the headache and book elsewhere. Jay is a scam.

Helped us set up a couple tours in Hawaii. They were courteous and efficient. Didn't have any…read moreissues.

Good luck getting anyone at Pleasant Holidays to answer, care, or help. I have been trying to call…read morefor TWO days. On hold forever, no call back option. And They keep putting me in this loop. You can email but no one will answer OR even worse tell you to call. I am a travel agent. Worst company I've dealt with as an agent. Even worse than Expedia.