Just took this tour to Hana today. After seeing that crazy drive it was money well spent $209.00 per person. Our driver Jay was outstanding. Very friendly young man and made everyone feel like family. His positive vibe made all the difference. He knows those roads very well and was very polite to everyone. During our trip stops we got a chance to see other company tour guides and boy were we glad we weren't stuck with them on their bus. We got to swim in a waterfall and Black Sand Beach along the tour. Trip included water, breakfast, lunch and entrance fee to Beach stop. Our hotel tried to recommend another company twice the price. Saw that company on the road and was glad we went with this one because of Jay. Keep in mind you get what you put in to the trip. Stay positive and have fun. We made the most of it and it was a great experience. Respect the land and wild life. Now if your tour gets a chance to also go back roads keep in mind the ride is bumpy due to some underdeveloped roads and floods. The back two rows of van seats absorbed the worst part which was approximately 40 minutes of bumps. We were sitting there and Jay warned us before. We understood considering the older passengers were in the front seats. The van was clean, high ceiling so you can stand to get in and out and the AC was working great. So was the horn lol that they must use to worn opposite traffic ahead of time due to some slow hairpin turns. A-lot of tourists that have no idea how to drive those tricky roads. Some were stranded with flat tires. Also keep in mind their in NO Cell service once you get up in the mountain for a few hours. Luckily Jay warned us about this prior to arriving there. He also had a decent play list. Save the headache and book the trip your marriage will thank you for it. That road can be stressful in your rent a car! Aloha read more

The worst customer service ever in my entire life. The owner or the manager, Jay, was extremely rude and unprofessional. Here is what happened. I booked the $220 Road to Hana tour through Viator. When I booked, I chose the pick-up point nearest to my place. There were two time choices, 7 AM or 8:30 AM, and I chose 7 AM. The next day, Jay called me and said I should talk to Viator and cancel it because their bus is not going to my pickup point. (Then why have they not updated in Viator?? This is entirely on their part). But I didn't mind because I really wanted to go on that trip, so I said I would come to their place, but I needed to change the time to 8:30 AM. He said it was fine. Then, he said, "Only lunch provided," and I asked, "Sorry, why was breakfast not provided?" I was genuinely curious because he had not given me any reason. And then he said, "Anyone who is going at 8:30 is not getting breakfast," and okay, not ideal, but I didn't say anything back, I was fine. And then suddenly, the guy canceled my trip and told me to "book another tour company." I was confused about what just happened, so I called him, and as soon as I said hello, he was literally yelling at me and said, "I tried to include you on the tour, but you are picking on small things. You are the type of customer who would come on a tour and demand a refund. I don't want to discuss this anymore. Don't call me back," and he just hung up. I didn't get a chance to say a word during the phone call. I do not understand why this tour company still exists, with such extremely rude and poor treatment of customers. Please spend your precious money on tour services that actually care about customers. A very shocking and speechless experience of my lifetime. read more

Do not book with this tour company. I wish I would have done my research before booking. The owner JAY was rude and unprofessional. We booked this excursion the day before due to their being availability. We booked flights from HNL to ITO just for this activity. Jay called us the night before and told us he was cancelling our reservation due to him giving our spots to someone else. When we stated that we bought flights just for this activity he laughed over the phone and told us it was not his problem. I called him unprofessional and he hung up the phone on me l. I called him back so that he would cancel the booking on his end and ask for a refund. He told me to never call the number back and hung up on me again before I could say a word. I messaged him online and he again refused to cancel or refund and told me to get my refund from a third party site. Save yourself the headache and book elsewhere. Jay is a scam. read more

give your money to a company that deserves it. the owner overbooked a tour and canceled on us last minute because "everyone had left for the day" at 1 pm on a Monday. he can't afford to pay his employees and it's clear he doesn't know how to run a reputable business. hard to see this man, jay, make the islands and their people look bad. read more

Road to Hana or Road to Hell? Where do I begin? Oh, that's right - with the text messages we received in prior of our trip. We were asked what kind of lunch sandwiches we would like - we said "two turkey sandwiches thank you". Next day we got a question what kind of sandwiches we would like for breakfast, answer was - two with spinach. A few moments later we got text saying something along the lines of "you are getting one turkey and one beef sandwich because it was pre-selected for you and by the way breakfast sandwich too" next message "thank you for your business". What? I mean cool but why did you ask? Next day - 7am pick up, everything is good, no seats together with my friend, which is fine, but only available ones in the very-very end of the bus with one seat being frankly a half seat due to its size and being next to the window and above wheel. When we voiced our concerns to the tour guide, Eddie, his response was "well, there are no other seats so you gotta seat there". Sir, I want to see how you would feel in that corner seat on the winy road to Hana. I saw an empty seat next to the driver and asked if I could seat there, his response was straight up no arguing that bus stopped often. But if it stops often, it does not really matter where I sit as long as I have a seatbelt on me (that was my thought process), but the response was still no. Upset already, we continued and it only got "better". At 8am we stopped at a closed mall and were told that the tour guide is grabbing a breakfast sandwiches for us from whole foods and we can used bathrooms there. Also, we were waiting for a couple from a cruise. Poor planning but ok. Time was 8:45am, we were still at the closed mall, still waiting for a couple and mall security called THE POLICE on our tour guide because apparently you are not supposed to be parked at the mall entrance (who would've thought?) At some point, our tour guide was driving around so police would leave and another man (apparently a different tour guide went to buy our food "because I am getting only fresh options for you". Sir, those fresh options had been laying for hours at the self-serve counter in whole foods. They also do not cost more than $4). Annoyed beyond the reason, we called company's customer service team to get a refund and go back home - nobody could help us. They also promised to call me with the resolution but they never did. Till today nobody reached out but I did my name, confirmation number and phone number. Seriously? I got very sick in the back of the car and rotated with my friend. By the end of the trip both of us switched about 3 times and both were very carsick and no consideration was given to it. Eddie's stories were very repetitive and by the end of the tour we did not get much of a new information. We supposed to be dropped off first but instead we made this inconvenient loop and spent more unnecessary time in this awful bus. Very well deserved one star. Too bad I cannot rate any lower than that. read more

We went on the road to Hana tour with Kaipo. This guy is an excellent driver and knows the terrain of Maui. He is full of fun facts, I personally noticed with his facts and stories that he has an affinity for biology/ botany/ ecology. It's nice to see when someone is kind to animals, you know they are a good human being. He was so kind and interacted with the animals that approached us at each stop. As far as the tour, beware this isn't for the thin-skinned. This is an adrenaline boosting perilous journey driving. The stops along the way are serene and idyllic and you must "work" to get to this heavenly places. What I mean by that is, accept that there is a crazy ride ahead! But that is the road to Hana!!! Very well worth it. read more

I booked the Road to Hana Adventure tour for a large group (2 vans worth). Before booking, I asked Jay, the manager, what their cancellation policy was. He assured me as long as I let them know 7 days before our scheduled date, I would receive 100% full refund. I paid the full amount for the trip. I contacted them 33 days before our tour date to cancel. Nobody was responding to emails. I attempted to call the office a number of times, and was finally able to speak with one of their reps. All he could tell me is that he texted his manager to cancel my reservation. I received no email confirming my cancellation. Emailed Jay again to confirm my cancellation. He got back to me and said they don't issue refunds. He said I could only get it back as a future credit or gift it to someone else. I told him that was not what he told me in our email correspondence. He said to disregard his response. I expected the charge to be reversed on my card. No luck. It wasn't until I emailed and threatened Jay that I would write a negative review about my experience, did he contact me back and promised he would send the refund through 2nd day USPS mail. 60 days later, still nothing. I had no choice but to dispute the charge with my credit card company. Real bummer. read more

It was awesome! We went all around the island almost 12 hours (I think there should be 2 guides cause it can be a tiring trip). Super great experience as you can see almost everything in that super big island. Nate was a very patient guide. The most amazing thing was the Caldera. Woow!!!! read more

This was an extensive Hana tour with lots of stops along the way. Kai was very friendly and made sure we were comfortable the whole time. He has great insight and tips the entire tour. Would recommend. read more

The road to Hana tour was wonderful with lots of stops and a few chances to swim. Our guide Kaipo was awesome and full of knowledge. He was very accommodating and made sure our experience was awesome. I'd say this was our best activity we booked while on the island. If you want to ensure a great day request Kaipo. read more

The only good thing I can say about this company is that they refunded our money when we literally chose to ditch our tour early because it was that bad. We booked a tour that advertised inclusions of Pearl Harbor, USS Arizona memorial, the dole pineapple farm and the Polynesian cultural center... based on the description and price we paid we expected this to be a guided group experience including tickets to all of the items listed. Our driver/guide arrived, and truthfully he was very friendly- but he picked us up in (no joke) a white stretch limousine which felt SUPER odd. We were the only ones on the tour. He drove us to Pearl Harbor and basically just dropped us off and gave us directions on how to get in and HOPEFULLY get tickets to the Arizona- as it turned out no tickets were included so we had basically just paid for an extremely expensive Uber ride and were now looking at a full day of standing around in lines waiting for tickets to these places. Would never recommend booking. we called and requested to skip the rest of our tour day and they did refund us. read more

Fantastic Day on The Big Island Tour - Driver Joe was in time picking us up at the Sheraton and waiting for us when we arrived early back in Oahu. Nate did an incredible job showing us around and telling us history and current events. I highly recommend Dynamic Tours. read more

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Worst service. Very rude and no customer service being a tour company. Pick another tour.

Let me start with this tour is rather pricey for what you get. Next the owner of the company Jay, is very rude, unprofessional and condescending when speaking with customers. He was yelling at me on the phone like he was talking to one of his children. I literally told him that he would be getting a bad review from me . You don't get to speak to be in that crazy tone after I have booked a tour for 6 people at 165.00 each with your company. My advice look for another company that values their customers and treats them with the respect they deserve. read more

Me and my fiancé had a great time on this tour kai was awesome and very knowledgeable. He had plenty of jokes and information to break up the drive. He stopped at a lot of great places and we saw everything we wanted to. I would recommend doing this tour when you first arrive to the island so you can know where the awesome spots are. read more

We traveled to Big Island the day after Thanksgiving so that may have some impact... There wasn't any pickup from hotel and we weren't informed about that until the tour morning. We paniced quit a bit and rushed to HNL by driving, and paying $18 for airport parking. We arrived about 2 hours prior to our flight, like we were told, to check in, but the tour company had given us the digital ticket that morning so we didn't need to arrive that early to check in... We just did nothing for about 1 and half hours at the airport. The tour guid was nice. But the tour itself was focused on just shopping. We went to 2 factories but we were just given 20 mins to shop for souvenirs, nothing fun to know about the factories. One of them wasn't even open. The volcanos were cool, but the tour photos are extremely misleading. You cannot get close enough to ever see red hot lavas. Makes sense now if you think about how unsafe that would be, but still, raised our expectations for nothing... I couldn't dream of recommending this to my friends. read more