Cancel

    Open app

    Search

    JTB USA

    3.6 (46 reviews)
    Closed Closed
    Updated 2 months ago

    Services - JTB USA

    Travel agents

    JTB USA Photos

    You might also consider

    Recommended Reviews - JTB USA

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Ruth S.

    We recently went on a tour to Japan, arranged by JTB agent Kazuko Spear. As it was a tour group for my son's school, there were a bunch of moving parts. For months, we had meetings at the school, going over everything from passport acquisition, Japan entry information, city overviews, hotels and transportation. Kazuko was on top of it all. She accommodated all my additional requests prior to departure. The trip itself was amazing. The ability to give my son a guided bird's eye tour was priceless. I've been to Japan numerous times before but being my son's first time, it was great having an English speaking guide, pointing out things we wouldn't have known otherwise. We had a tour guide in each city. Guided tours and activities for each day. Miles and miles of walking, trains and busses. Daily adventures. The only thing I wish is that we had more time to stay in Japan and free days in between all the tours. But since it was a spring break trip for the school, everything was packed into 10days. A truly adventure, fun filled 10 days. I was afraid that our timeline was a little soon for cherry blossoms but thankfully we were there for the first week of the season. Unfortunately my son fell ill the very last day and I had difficulties extending our room with the front desk. I called Kazuko all the way in Hawaii and within minutes, she made arrangements for us to stay till our departure to the airport. She was so sweet. Having an illness in a foreign country was disconcerting but she reassured me that we would be able to safely navigate home. She even called from home to check on my son. I know if I were ever to use a tour group again, I wouldn't hesitate calling Kazuko. It was such a fabulous experience from start to finish and all her assistance was above and beyond expectations.

    Morris H.

    Just got rail pass, current exchange around ¥145/$1. However JTB USA seems to charge 1usd/136jpy. They may not charge a fee but may use a different standard for rate exchange. Orders are made on line, please insure name on voucher for rail pass matches EXACTLY as on passport including middle name. I guess if you're not purchasing in Japan it's more restrictive. (Since I've purchased many various types of passes there.) I wish there were more authorized sellers readily available in the US to purchase rail passes. However JTB has the most extensive assortment of travel packages available for touring Japan.

    Lambing season in the spring @Agrodome.
    Nan Y.

    Just got back from a New Zealand JTB tour. It was amazing from beginning to end. We were exposed to culture, history, foods and beauty of New Zealand. The people we met on the tour were lovely. New Zealand is a very family and pet friendly country, tons of things to do. We were busy from beginning to end by a well curated itinerary and tour guides who were amazing. Made new friends within our tour group and got to wine and dine all over the country. Our tour escort was Anne Clausen, and could not have had a better guide. I highly recommend the country and this tour, I plan on going again and bringing my grandchildren next time - loved it!

    JR Kyushu Rail Pass - Redeem voucher bought at JTB in Japan to receive pass. Bring passport when redeeming.
    Jon L.

    Japan Travel Bureau (JTB)'s Honolulu location can be found on Kapiolani Boulevard next to Nordstrom. It is located street side rather than within Ala Moana Center like I originally thought. If you are heading to Asia (especially Japan), this is one of the places to inquire about tours and other travel services. Particularly if you are looking for a Japan Rail Pass (JR Pass), I would visit JTB. For those not familiar with the JR Pass, it allows foreigners visiting Japan to travel the country by train at a considerable discount. There are numerous JR passes to choose from. Some are region specific if you only want to travel a certain part of the country. Passes also vary in price depending on the number of days it is valid for. I visited JTB to get a Northern Kyushu pass. While I could get this specific pass in Japan (unlike many of the other ones), I decided to get it in Hawaii because the exchange rate is more favorable than buying it in Japan. They were offering an even trade between the dollar and yen ($1 USD = ¥100) which is better than it is currently. The process to buy the pass here was quick and easy. You don't need to bring your passport with you, but make sure you provide the correct name on your passport as they need to create the pass voucher using it. Much better experience at this JTB branch than I had at the call center-esque JTB Seattle location. It has the right feel and look of what a travel agency should be.

    JR pass pick up station

    See all

    1 year ago

    Helpful 21
    Thanks 6
    Love this 15
    Oh no 1

    3 years ago

    Helpful 9
    Thanks 4
    Love this 7
    Oh no 1
    Photo of Lori I.
    830
    1103
    8735

    3 years ago

    Helpful 10
    Thanks 1
    Love this 9
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nan Y.
    26
    29
    12

    4 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    7 years ago

    Helpful 8
    Thanks 0
    Love this 7
    Oh no 0
    Photo of Jon L.
    878
    2560
    43201

    13 years ago

    Helpful 11
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Sam F.
    201
    16
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rachie P.
    367
    1085
    11242

    6 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    11 years ago

    Helpful 12
    Thanks 0
    Love this 9
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    12 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 33
    Thanks 0
    Love this 22
    Oh no 0

    10 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 1
    Photo of Tammy M.
    70
    67
    60

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Marian O.
    20
    105
    17

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    They refuse to take me off of their email list. It's been 6 years and I've unsubscribed over a dozen times!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Iris T.
    180
    436
    2438

    9 years ago

    Linda at JTB provided exceptional service to make our vacation extra special. Highly recommend her if you are planning a trip to Japan.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 6
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Great place to ask for help if it's your first time traveling to Japan. Answered all of our questions and helped with my JR Rail passes.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    This place has the JR pass & Wifi to rent for Japan trips! You will save a lot of money here

    Helpful 1
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Kimo K.
    343
    199
    2300

    13 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kieu T.
    153
    21
    5

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J. M.
    0
    113
    0

    10 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    They are the rudest agents, I have ever encountered. They may know their business. But they don't know how to speak to people.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike W.
    115
    12
    0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Heather O.
    103
    29
    268

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L G.
    0
    10
    0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 7
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 2

    JTB USA Reviews in Other Languages

    Ask the Community - JTB USA

    How much are they selling the 7 day JR pass for? Is it cheaper or more expensive than getting it online?

    Same price supposedly

    View All 2 Questions

    Review Highlights - JTB USA

    The only thing I wish is that we had more time to stay in Japan and free days in between all the tours.

    Mentioned in 29 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Tours 1,462 times last month within 15 miles of this business.

    Verify this business

    Taste The World With Stephanie - #Petra #Jordan

    Taste The World With Stephanie

    5.0(3 reviews)
    1.8 mi
    Locally owned & operated
    Offers customized solutions

    I wanted to go on a special trip with my niece for her 18th birthday and high school graduation. I…read moretried someone that was suggested for booking travel, but she limited my travel dates and scheduled me with things that was not flexible, for what I wanted to do. I was not looking for a pre set tour with people I was stuck with for the whole trip, Getting discouraged, My husband suggested I use someone local. And thanks again to Yelp, I found Stephanie. She listen to everything that I wanted to do. I wanted to do a few tours, but I didn't want to feel like cattle. I didn't want to be stuck with a whole bunch of people. And I wanted some relaxed days and some days to ourselves to explore on our own . She came back with a whole plan. She said at two options and said I can mention match an ad on. I sent her videos of things that I wanted to do . she was very flexible and the research and added those things to my She booked my flights, she scheduled cars for all our pick ups and drop offs, from hotels, to train stations and airports. She arranged our activities, pre-book them, so no, waiting in line, and or dealing with money exchanged . She thought of everything and has us repaired. I was so comfortable knowing that I was looked after during my trip. she said that, she would be on call from the beginning to the end of my trip, and she was. Everything was just a email or a app away and every thing was printable and arranged per day. I might've had to call her once or twice, to fix or change something, but other than that, everything ran smoothly. I thoroughly enjoyed my trip, and I definitely will be asking her to plan my next one.... We went to a Barcelona, which I'm totally in love with. We went to a Sevilla, and we went to Paris for a day.

    Awesome customer service and extremely knowledgeable travel agent. Stephanie organized/planned our…read moreentire unforgettable trip to Morocco . Everything went as planned from the day we boarded our flight till the day we got back home. I will use this service again for my future travels and recommend to anyone who wants to taste the world.

    Photos
    Taste The World With Stephanie - #travelagencyhawaii #tragelagencyjapan #travelagencyEurope #travelagent

    #travelagencyhawaii #tragelagencyjapan #travelagencyEurope #travelagent

    Taste The World With Stephanie - #travelagent #Europe #Asia #Hawaii

    #travelagent #Europe #Asia #Hawaii

    Taste The World With Stephanie - African Safari in Tanzania November 2025

    See all

    African Safari in Tanzania November 2025

    Regal Travel

    Regal Travel

    4.7(14 reviews)
    0.3 mi

    I was told that since the Alaskan/Hawaiian Merger that a certain company (VH) was no longer…read moreoffering "all inclusive" packages to Downtown Las Vegas, so I threw a dart in the dark and landed on Regal Travel Piikoi. I am so glad I did. Nicole Cabellero picked up the phone and our journey began! She listened to me and was able to put together a 4 person/2 room/4 night/5 day package including meals for a comparable price to what (VH) had posted, but within a 3 or 4 week time period! (The only part she could not facilitate was the ground transportation) It was flawless execution since we would arrive late afternoon, so no waiting to check in and a late afternoon return departure allowing us to utilize most of the 5th day. The fee was $50 a person, and I feel it was so worth it! I had a lot of questions and Nicole guided me through the process and made me feel at ease the entire time! After we returned I called to thank her and give her some valuable feedback if you might be thinking of going to DT Las Vegas. Mahalo for the Professionalism and Grace that Nicole embodied to take a newbie like me and guide me through an intense travel experience. My wife and I will surely call Nicole whenever we desire to travel again! Mahalo Ms. Nicole, David A. and Yong Y. Beasley Waikiki

    I have used Jody M. to book my flights to a remote location on several occasions. Jody has provided…read moreexceptional service. I highly recommend Jody and Regal Travel. In this day of online booking sometimes you need a professional to get you where you need to be. Thank you, Dana C.

    Photos
    Regal Travel
    Regal Travel - Switzerland extension after Rhine River Cruise - Mount Matterhorn

    Switzerland extension after Rhine River Cruise - Mount Matterhorn

    Regal Travel - Viking China Cruise Tour

    See all

    Viking China Cruise Tour

    Non-Stop Travel - Mount fuji

    Non-Stop Travel

    2.9(50 reviews)
    0.3 mi

    We finalized our Alaska cruise today and was so fortunate to have Syncier R. as our Travel…read moreConsultant. She was very friendly, patient and addressed ALL my questions/concerns on a timely manner. We want to plan our Hokkaido trip in couple yrs and will definitely call Syncier again!!

    We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

    Photos
    Non-Stop Travel
    Non-Stop Travel - Wine tasting. Great time to take a nap

    Wine tasting. Great time to take a nap

    Non-Stop Travel - Pre-tour luncheon 1-9-2025

    See all

    Pre-tour luncheon 1-9-2025

    Aloha Fantasy Tours - Tanaka Shrimp

    Aloha Fantasy Tours

    5.0(1 review)
    2.2 miKaimuki
    Locally owned & operated
    24/7 Availability

    This tour was pure magic from start to finish, and that's saying something coming from someone with…read moreIBS! Dirk, our driver and guide, deserves a standing ovation. He was hilarious, full of fascinating stories, and somehow managed to make every bathroom stop feel like part of the adventure. The views were jaw-dropping: Diamond Head glowing in the morning sun, waves crashing at Halona Blowhole, and those movie-perfect cliffs near Kualoa Ranch. Dirk kept us entertained between stops with island legends, trivia, and a soundtrack that could make even a restroom break feel cinematic. Leonard's malasadas? Heavenly. Macadamia nut farm snacks? Dangerous in the best way. Tanaka's garlic shrimp? Worth every bite and every burp. Turtle Beach was the crown jewel--relaxing, peaceful, and filled with lazy sea turtles living their best lives. Dirk's timing was perfect, his humor was infectious, and his love for the island made every mile memorable. I laughed, I learned, I ate too much, and I never once regretted it. If you want a full day of Oahu beauty, good vibes, and an expert guide who'll keep you smiling and on schedule, this is the tour. Mahalo, Dirk, you're the real MVP of island adventures!

    From the owner: Make Your Hawaii Dreams a Reality! Whether you’re a first-time visitor or a returning traveler,…read moreAloha Fantasy Tours is dedicated to making your trip extraordinary. Book your adventure today and let us show you the true beauty of Hawaii!

    Photos
    Aloha Fantasy Tours - Turtle beach

    Turtle beach

    Aloha Fantasy Tours - The temple

    The temple

    Aloha Fantasy Tours

    See all

    HIS

    HIS

    4.3(58 reviews)
    0.1 miAla Moana

    Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

    When you need that something to make your vacay say hey!…read more Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize. Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh... As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra. As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase. You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan. Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan. Thank you!

    Photos
    HIS - Group photo

    Group photo

    HIS - Breaker ice cruise

    Breaker ice cruise

    HIS - Another snow festival

    See all

    Another snow festival

    Air & Sea Travel Center - Water buffalo ride in Okinawa

    Air & Sea Travel Center

    4.7(30 reviews)
    1.7 miDowntown

    I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

    First time tour with Air & Sea, refer by friends and also YELP. I've been on other tours...NST…read more This is the best , been to Japan 3-times. Went on a shopping and eating tour in Tokyo 8-days, was awesome. The tour guide Derrick was really good, making sure everyone is having a good time, he really tried to accommodate your wishes to visit other areas if possible. Mr. Obasan our Japanese tour guide was also good too, letting us know what to expect at every destination. This will be my new travel agency for future tours. Only one complaint...Flying with Hawaiian Air wasn't a good experience, especially when I flew 1st Class, I wish we flew JAL or ANA. Aloha, Derek

    Photos
    Air & Sea Travel Center - Happy Customers asking questions.

    Happy Customers asking questions.

    Air & Sea Travel Center - Travel Agent...Ina Lin

    Travel Agent...Ina Lin

    Air & Sea Travel Center - Ina Travel Person

    See all

    Ina Travel Person

    JTB USA - tours - Updated May 2026

    Loading...
    Loading...
    Loading...