Not just tour packages…read more.. Those days when we used to rely on travel agents to arrange our flights and/or hotels for our trips now has pivoted quite a bit with the growth of internet and having the airlines taking a great command of it all it does make things quite easy yet sometimes we do need help with several items especially when it's in a foreign country. JTB or more known as Japan Travel Bureau is a small office in Ala Moana Center Street Level all the way at the very end near Nordstrom side you'll notice the more prominent Olioli section which is the greeting desk for visitors just go right beside that is where you need to be. I've asked about wifi by calling and was told that reservation was done online and that I'm able to pick it up in store on date that you'd reserve but had a difficult time finding it all online only pick up in Japan which was discouraging for me as I'm going to multiple cities decided on just purchasing the Rail Pass. Rail Pass are very easy and are able to purchase up to 90 before you need to redeem for use I would suggest checking weekly as rates will reflect on yen rates so being patient and lucky would be in your favor as well. Ordering it online was a bit different from the other location that I usually go to but is a convenience if it's a method you'd refer. Once paid you get a email notice and ready for pick up anytime I found out that they do have wifi rental as well that you're able to pick up at the Honolulu Office but the staff here is very nice and fluent in both English and Japanese which was very helpful for both me and mom making it a cool place to get what you need. Thank you!

Thinking about traveling to Japan. I stopped by JTB to look at some of the offered tours. Today…read more(11/9/23) the yen is at 151.2730! The sign said it opened at 9 a.m. I couldn't see anyone inside and it was past 9 a.m. I knocked on the door. To my surprise a lady came out from behind a closed area and opened the door. She was polite and informative. She wanted to know when I would like to travel and stated when it's the busiest times and slower times. After our talk she gave me pointers on which areas to visit and asked for my email so she could send me JTB information and special tours. The place was neat, well lit and provided a variety of handout flyers for all different tours, cruises and multiple locations to visit. JTB is located on the street level, Ala Moana Center, past Nijiya Market and before Spectrum store. There is a down elevator on the mall level to take you down to the street level near JTB.

First time here, my friends and I decided to take a trip to Japan with Panda Travel. It's a family…read morerun business. Everyone in the office is related. Met Patrick as our Travel person, also Daisy the manager helped too with our trip. Everyone in the office tried to help ... Elena the sister to Daisy helped too. So accommodating! Aloha, Derek

Enjoyed our first trip with Panda so much that we booked a shopping trip to Tokyo. Our guide was…read morePatrick and he was so wonderful! He answered all our questions, helped us get to places we wanted to go in our free time and he was always so patient and kind! The shopping tour was a shoppers dream in speeded up motion! Loved everywhere we went and wished we had had a little more time at each place but speed shopping is my forte so I definitely filled my suitcase!! I've share my Panda travel experience with all my friends and I hope I will get to book another trip this year with Panda!

I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

My family and I got our China "L" Visa through Air and Sea Travel without all the hassle to go to…read morethe nearest consulate in person, which is in California. So that means no need to spend more money to fly out there if you live in Hawaii!!! The process was fast and easy. It took about a month to receive our visa. We worked with Ina Lin. She was very helpful and answered all of our questions. I highly recommend them if you need to apply for a Chinese visa! And eventually will book a travel package in the near future!!

Obtained pocket WiFi. Second time using HIS for our Japan trip. Attentive. They explained…read moreeverything in detail and seemed genuinely interested in hearing about our trip upon returning. Thanks!

Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

Need a VISA to enter China?…read more Just get it here - it's so quick and easy! Karen, Ken, and I were walking through Chinatown Cultural Plaza (in Honolulu) on our way to lunch when we saw this travel agency right across from the parking lot elevator. Out of curiosity, I went in and asked if they could process my application for a VISA. The knowledgeable man said that they would be able to assist and gave me information on what documents were needed. One week later (on St. Patrick's Day), after I got my passport photo, copy of my Drivers license and valid passport, I returned and presented these documents. I was in and out of the office within 5 minutes! I didn't even have to pay for parking in the Chinatown Cultural Plaza! Less than 2 weeks later, I got a phone call that informed me that my Visa had arrived. I got cash at the bank ($185) and picked up my Visa in less than 15 minutes so I didn't have to pay for parking again! I received clear instructions on the use and terms of the Visa and prompt, courteous service. I am very ready for my next adventure!

Ms Alice Wang, the BEST travel agent of all I have ever met. Due to the Covid-19 and the computers…read morebecome available for online booking, it almost make the travel agent absolute. There are two types of people: first type are ones that they preferred to do everything themself and the second group of people are ones preferring the booking by the good old style of travel agent style. The first style are who would just login into computer and look for the cheapest seats available on line, book the best available seats next to each other if possible and ASAP try very hard to reduce the connecting flight time, avoiding stay at airport until the next day. Type one people would have so much pressure put so much pressure on yourself since there are so many people are seeking the same destination and seats are together. It becomes much more difficult when booked with 2 international airlines together, the walking distance of an unknown gate to the connecting flight, try to make the long stop over short and avoid overnight stay in a hotel because you will pay for it. Alice has booked us in a section that seats were not together, reduce to the waiting time to minimum, no hotel needed and got us almost $1,000.00 cheaper. She checks the seating configuration daily, change our seating arrangement to a cheapest seats.....in a total of 3 weeks. This is how wonderful Alice Wang is by arrange out seats, no overnight stay between with cheapest tickets. I have already told her that she can work on our tickets yearly. SHE IS AWESOME PERIOD and spent 3 weeks to get all my request done while other travel agents would just tell me that this is the best I can do. It's so sad that almost all the travel agents are closed for good. Booking your own tickets is not as easy as you think. When there is no connecting flight or overnight stay and travel within the USA booking by yourself maybe OK, but international route maybe much easier on yourself. One thing most of us can't do is to put the seat(s) on hold to exchange for better and cheaper ones next day. Booking on line is more difficult on international route with more than Honolulu to Las Vegas. THANK YOU for all of your hard work to make our flight much easier. I am more than happy.

If needing a passport asap this place is the place to go. I'm not to sure how far the date has to…read morebe from renewal or your trip but they'll tell you when you trying to do so.

Dealing with last minute passport renewal!!! I had to call a number to get an appointment because…read morethere were no appointments available online and my international travel was scheduled to leave in three days. I got the last appointment available this week at 11:30. printed my photo at CVS pre-filled out my application printed that out and also brought printed copies of my flight confirmation and my appointment confirmation. My appointment was at 11:30 but I showed up at 9 AM and was the second person they served. the employee was happy to hear that I was early for my appointment and I got in and out in less than 10 minutes. Will pick up my passport tomorrow afternoon. Every employee I came across was polite and professional. They were fast and efficient 100% recommend and appreciate that we have this option here on the island.

April did an AMAZING job planning my honeymoon in Kauai. My husband and I got married on Oahu and…read morethen flew over to Kauai a few days after the wedding. April took care of everything from helping take care of flights, rental cars, and fun activities. She not only got us a great deal with one of the hotels that included a helicopter tour and a bus tour taking us to the Waimea Canon and Fern Grotto, but she was also able to upgrade our room to ocean view and get us complimentary breakfast each morning! When we first arrived at our hotel we were greeted with champagne, cake and a letter from April! She also curated a beautiful itinerary for us that we could reference throughout the trip so there was very little thinking required once we got there!! Will definitely use April and TravelChic World in the future with any trips/vacations. Thanks April!

It took me a while to write this but better late than never! April helped my husband and me book a…read more4 night stay for both our families at the Four Seasons Ko'olina in May 2022. She was extremely helpful in getting us and our families the rooms we wanted. She also took care of all the extra stuff we needed for our wedding weekend, including pool cabanas reservations, arranging for the hotel to store our wedding cakes, and organizing Sunday brunch! It was so easy and stress-free. Our families really enjoyed the stay and it added to the weekend's relaxing experience. She made it super easy for us and I would recommend her services to anyone. I'll definitely use her services again for future stays or trips.

I have worked with Emerson travel for a number of years probably dating back to 2006 or so. Have…read morealways had a fantastic experience with them. Even today with Internet booking, they have always found me a better rate and save me from doing the legwork. I highly recommend them. I'm not sure what the review is about, but I've used them for years and they are great.!!!

This is a pretty small office that you might miss if you are driving along Kapiolani Boulevard, but…read more-- in an era in which travel agents are few and far between -- Tracy Liang's Emerson Travel is a jewel. Tracy is smart, responsive, and resourceful. She gets the best prices for itineraries that don't have you stranded for 20 hours, sitting on the floor of an airport. And she knows the Asian routes like the back of her hand. I have also worked with Tracy to book travel elsewhere, from the mainland to Europe. She is terrific!