Bottom line: Amazing job. Even more amazing customer service.
The long version: Moved to Bothell at the end of June. Had a painter lined up for a month who confirmed the night before and then never showed. Other painters were too busy to fit me in (full interior paint job) and it looked like I was going to have to wait until Fall and live will lime green and navy blue walls (fire engine red closet too - ouch).
I contacted Bryan and told him my sad story and he came over two days later to scope out the job. He found a way to fit me in and his crew spent last week painting here. They were polite, funny, very professional, and hustled like crazy. The foreman, Raffa, is a quiet man that really knows what he is doing and orchestrates the team with great skill. He and Kyle are the main painters and both are very bright, have lots of experience painting, are eager to please and are full of smiles. Carey and Cameron were great too - so friendly and accommodating - and helping in whatever way was needed. Whenever I expressed a preference, they honored it immediately. They never took short cuts or made excuses. Bryan would come by often and check on things, bring supplies, handle any issue, etc. He stayed informed and connected. The entire group operated like a well-oiled machine. They even offered to help me with a non-painting project during their breaks (for free). Oh - and, best of all, the paint job turned out beautifully! I now have crisp demarcation lines between colors and no random drips or scars to my wood floors or trim.
I had a vision of what having a crew here full time for a week might be like - I would have to watch to see that they didn't try to hide screw ups; if I left, the work pace might slow; they would get done later than promised and the job would cost more than estimated. I just felt so jaundiced after my experience with the first painter. I am so happy to have those negative assumptions blown apart. I trusted Bryan and every one of his crew immediately and was completely comfortable having them in my home. I never had to worry about the quality of the work - never looked over my shoulder or found icky surprises.
I highly recommend Reynolds Custom Painting - I was actually happy to pay my bill - they earned every penny - and more. read more