I was transported here by ems directly to the ER. My room…read morein the ER was ready when I arrived. I was cared for quickly by several staff members and I had 2 visits from an ER doctor. I was admitted but had to wait to go into a regular room. Apparently there was an mis communication in the housekeeping department. Thank goodness for a sweet nurse who finally got it ready. My room was small, but functional and very quiet. The bed was comfortable and the temperature was great. I had an alarm on my bed so I had to call even to go to the bathroom. I never waited more than 2 minutes before someone came. EVERY nurse, nurse assistant, lab tech and physical therapist was excellent except one, and that one was just average. ( thankfully I didn't have that one long in the ER) I have had much worse! I was in the cardiac unit and several of the employees said the same thing....everyone works well together and as a team. It was very obvious and it made a big difference in the level of care I received. The care I received here was the best in house stay I have ever experienced. I have had multiple surgeries in several different hospitals. If I ever have to go back to a hospital, I will insist on wake med Cary'!!!!!

My mother's experience with Dr. John Kaspar and WakeMed Urology was nothing short of unacceptable…read more After her initial surgery, she was left dealing with extremely difficult and stressful circumstances that dramatically affected her quality of life. Instead of feeling supported by the physician and healthcare system we trusted, we were left feeling completely on our own during a time when proper medical guidance and follow-up were critical. What was most frustrating was the complete lack of accountability and follow-through. At our last appointment, Dr. Kaspar specifically informed us that his office would be reaching out to schedule the next follow-up appointment. That never happened. No phone call, no appointment, no communication, and no explanation. For a practice responsible for caring for post-surgical patients, this level of neglect and lack of coordination is deeply concerning. Throughout this entire experience, we felt as though my mother was treated more like a chart number than a patient. When a family entrusts a surgeon with the care of a loved one, they expect not only medical expertise but also professionalism, communication, compassion, and a commitment to ensuring proper recovery. Unfortunately, our experience with Dr. Kaspar and WakeMed fell far short of those expectations. The combination of the difficult outcome following surgery and the complete failure to follow through on promised post-operative care destroyed our confidence in this provider and the practice. We would never return and cannot recommend Dr. Kaspar or WakeMed Urology based on our experience. Patients deserve far better communication and continuity of care than what we received.

I had my colonoscopy and endoscopy done at Cary Wake Med on January 21, 2021 by Dr. Shannon Scholl…read more I had never been to this hospital before for any procedure and my experience was wonderful! From preregistration throughout the entire procedures I was handled with much care, dignity, and respect! I found each nurse who dealt with me to be very friendly, polite, and very good at explaining what she was doing each time she tended to me! I myself HATE hospitals, but my experience here was outstanding!

After getting turned away because I arrived after 7 PM at Duke Urgent Care Green Level, I decided…read moreto head over to The Emergency Room at WakeMed Apex Healthplex instead. The online wait time showed 22 minutes, although it ultimately took about an hour before I was seen. Still, once I was checked in and the process got moving, the experience put me at ease. A big shoutout to Jamison Newman, PA, who was professional, knowledgeable, and thorough when discussing my symptoms. He ordered the appropriate lab tests, got me set up with an IV, and made sure I felt comfortable and informed throughout the visit. I left feeling much more confident and reassured. The entire staff was courteous, helpful, and attentive as well. I was honestly a little skeptical about going to the ER at first, especially after my urgent care plans didn't work out, but the overall experience at WakeMed Apex Healthplex exceeded my expectations. Hopefully I won't need another ER visit anytime soon, but if I do, I wouldn't hesitate to come back here. Thank you to the team for making a stressful situation feel much more manageable!

Last evening experienced severe side effects that caused significant abdominal cramping and nausea…read more After trying to manage the symptoms at home, I finally reached my limit around midnight and decided to go to the emergency room. I had previously visited this ER and was very pleased with the care I received, which was one of the reasons I chose to return. When I arrived, I was greeted within approximately 10 minutes by a triage nurse, who assessed me, took my vital signs, and helped stabilize my condition. I was grateful for that prompt initial attention. Shortly afterward, however, I was asked to return to the lobby while they "prepared my room." Given that there appeared to be very few patients in the ER at the time, I was somewhat surprised by this request. Nevertheless, I returned to the lobby and waited. Approximately 30 minutes later, I was still sitting there at 1:30 in the morning, still experiencing pain and nausea, and increasingly exhausted. At that point, all I wanted was to receive appropriate care and get home to sleep. When the large swinging doors opened, I took the opportunity to return to the main treatment area to find out what was happening. I was then approached by a nurse whose manner I found unnecessarily confrontational and dismissive. Rather than simply explaining the situation or acknowledging that I was still in discomfort, she scolded me for leaving the waiting area, speaking to me in a manner that felt more appropriate for disciplining a child than communicating with a sick patient. That interaction was the final straw. I decided that I had waited long enough and that I was no longer comfortable remaining in the facility. I left feeling extremely disappointed--not simply because I had not yet been treated, but because of the apparent lack of compassion and communication shown to me while I was there. I understand that emergency departments operate under significant pressures, and I appreciate that there are procedures and policies that must be followed. However, patients who are sick, frightened, or in pain should not be made to feel as though they are an inconvenience for asking what is happening or for wanting to understand when they might receive care. My previous experience at this facility had been positive, which makes this experience particularly disappointing. Unfortunately, based on what happened this time, I will be taking my emergency medical needs elsewhere in the future.

August 15-16 (Friday-Saturday) I went to the ER after…read moreexperiencing crushing chest pain, jaw pain, with perspiration. I was visiting from California. There were some things that could have certainly been better: communication was a big one! That being said, there are employees that truly touched my heart and here is my "angel" list! Porscha (ER waiting room) found myself, & my brother & sister-in-law a place for us to eat some food. She was already an hour past her sign out time! Dominique Koomson,PA (Cardiology), was so empathetic, caring, and explained a plan for my optimal health care safety. I needed to stay overnight & have a cardiac catherization the next morning. Next, we were in ER Holding. Ashley (ER Paramedic/RN), who was working extra for staffing, checked on us & asked if I was having any chest pain. She offered us food & drinks. Craig (ER Tech) secured my sister-in-law a recliner instead of a 2 chairs because staying overnight was our only option at 11pm! Kacie (Day RN) helped my anxiety & prepared me for my catherization. She communicated fearlessly with Shae (Charge Nurse) to resolve scheduling issues. Shae was informative, caring, and worked with Bed Control & the Cath Lab to alleviate many, if not all our concerns. Benita (8th Floor RN) saw to my safe recovery before I was discharged to my family's home. Dr Mohit Pasi and his staff made sure that I had films & copies of my test results. I even had Nitroglycerin called in for me to make my travel home safe. Needless to say, I made it home to San Diego safely. My cardiologist was pleased with my care in Raleigh. My follow up appointment went well. Please make sure administration knows that these "angels" were very personal to me and my family. Thank you, Elizabeth Donner

Not only did they misdiagnose a severely inflamed gallbladder with a UTI and sent me home in pain,…read morethe nurse was literally taking nurse courses for SCHOOL while I was in her care. They also let an IV drip out of the bag or my arm into my lap to the point it was soaking wet and I was shivering. I passed out multiple times and they left me for HOURS. After going home and getting a second opinion from WakeMed, I had to go into surgery THAT NIGHT. I honestly should've sued for negligence. I will be reporting this .

Went in for an appointment and the technician doing the exam was fantastic!…read moreVery gentle, kind, friendly and efficient. My appointment went quick and easy. The hospital was clean and everyone was nice.

OMG - what is up with the lack of parking for your patients at Duke Raleigh??? It does impact…read morepatient care if the patient can't get in the building, and the stress level trying to find a place to park as the minutes tick by for your scheduled appointment has got to be raising a few blood pressure's. Very, very poor in this area Duke Raleigh!!!

Lousiest ED service. My wife was wheeled in due to very high BP in Wake Ambulance which could not…read moretake us to Raleigh Duke or Rex ED. ED intake service at WakeMed is so poor. Many patients came after us and they were taken in. Front desk ould not give us any update when our turn would be. When pushed, they took BP once in three and half hour - for a patient who came to WakeMed ED for high BP!! Very dissatisfied.

After getting bit by something I first went to CVS they were nice enough to say go to an urgent…read morecare, so I went to my provider - they looked at my hand and since it was swelling and hurting they couldn't help- they called Wake Med emergency and told me to go there. I got there at 3 pm - Since it was 3 pm they said it would be a while because it was change of shift time. They drew blood and I waited. I had time to read and look around- if you look closely at the picture the sheets.... I seen the Doctor he was super nice, got two prescriptions --black widow bite- I was there about 2.5 hours (still worth the wait- hand is healing)

I've been here a few times because it's closest to my apartment. Always made an appointment ahead…read moreof time. Always have to wait 40+ minutes after my appointment time to be seen. What's the point of appointments if you aren't going to be seen on time? The doctors and nurses are really kind and helpful, though.

Man I loved my actual in person experience and my initial interactions were all so positive but I…read moream having a ridiculously difficult time accessing my lab results. I literally work in tech and I cant figure out how to get any answers from this place or their portals/sites. The only online portal I can find is to pay them (which I have). It is so easy to access financial information but finding medical answers feels impossible. I have tried resetting my password, making a new account, calling the Kildaire location multiple times. I either get no answer or someone does answer but that person has no answers. AHHH. I would love to have just one medical experience that isnt expensive and stressful.

I also had the same problem. I usually went to Davida Griffin and she has gone to another…read morepractice. At least they take my market insurance!! I found out the day before my appt. I was really upset about that.

Love PA Katie Lukasik ....vote or new management pending. I have found her thorough,smart, and well…read moreinformed, I would follow her anywhere.

I asked for records that were never sent and the administrator won't answer or return my calls.read more

WakeMed imaging located at 23 Sunnybrook Dr., Raleigh has this fat sow, POS NWA sitting at desk 3…read more I get a ticket from the kiosk and wait 25 minutes. When I'm called up there to station 3, she's rude, condescending, & has a bad attitude. She tells me I got the wrong kind of ticket. Instead of checking me in and fixing my issue on the spot, she tells me I have to get another ticket and wait in line again. An hour later, I finally get my X-ray. I had an unnecessary long wait because of her laziness and incompetence. Beware of this place!

With stable employment, I'm finally taking advantage of insurance and taking care of myself…read more I scheduled an annual physical with a nurse practitioner here. As a new patient, onboarding was straightforward; I answered all the questions online before my appointment, and also did eCheckin through the MyChart 2 days before. On arrival, everyone is screened in the lobby for Covid. At checkin, I gave my eCheckin printout which appeared to make it simpler for the staff member as she only had a few questions to ask after. My appointment started on time. They checked my vitals, then the NP came in and spent about 20 minutes with me. Since I'm pretty healthy (knock on wood) there wasn't too much to discuss. I very much appreciated the lab person who efficiently got my blood drawn. My tiny veins didn't phase her; she got me on her first try!

What an amazing facility... extremely clean and well laid out (chairs are 6ft apart), stand here…read moresigns in the floor, and 2 people doing the covid screening at the Main entrance. The bathrooms are clean... water is touch free, towels are touch free... just wish the soap dispenser was also touch free (it's push style) Each desk has a privacy partition separating them from each other. Check in was very nice and easy, and if you use mychart, then you can save time and do the check in online. The inside is clean, and the staff was awesome...