Not sure of the technicians name who helped me but I called around 4pm with a pretty serious…read moreproblem in my opinion. My wedding video was stuck in my PS4 and have been putting off getting my Playstation fixed and he said it could take a few days to fix it and get the disk out. Which I was fine with. So I brought it in expecting it to be fixed by the end of the week. When I got there he asked if I had a few minutes to kind of hang out Which I did and he fixed it and had my wedding video out within a half-hour I was so freaking happy I would absolutely go here again and I will always recommend this place to anyone who needs video games or consoles. I will be buying all of my video games and consoles from here from now on! THANK YOU VIDEO GAME WIZARDS! I GIVE THIS PLACE 10 THANK YOU! THANK YOU! THANK YOU!

This shop doesn't have a huge selection like some other shops, but their prices and customer…read moreservice are top notch. Of all the local video game stores I've been to so far, they are my favorite. I'll be back for sure.

Quite possibly the nicest people in the retro game business…read more Amazing selection of games, systems, accessories and trinkets. Everything is very reasonably priced and I love the selection. But the true X-Factor IMO is the staff and how well they treat their customers, I am not what some would call a regular but I have been shopping with them soft the last few years and I am always greeted with a smile and asked if I'm looking for anything specific, and if there is anything they can help find for me. Truly a genuine and welcoming experience! I am grate for them and their hard work, thanks everyone, see ya next time!

i came in today, hoping to kick my smoking addiction and the lovely staff here pointed me towards…read moretheir ds games. not only did they have every game i could want, they also had the perfect remedy for my problem. in front of me stood 11 stop smoking coach DS games. for good measure, i bought 3. in case you are interested in doing the same, i left the other 8 for those who may be in my same situation. i also bought barbie island princess because that game is awesome. the games were all well priced- only $2.99 for a game to help me quit my smoking habit (priceless in my opinion). they also have an incredible selection of pokemon cards, consoles, cables, games for every console, and arcade games we would have tried if we didnt have dinner plans. i 100% recommend coming in and visiting for the wonderful games, staff, and friendly ambiance of this store. DEFINITELY come in if you are trying to quit smoking because a deal this good makes me think these games will sell out fast.

Great selection of games for every system the staff is cool and the deals are amazing I've found…read moremyself coming back atleast once every week to go and pick up something new and I'll probably keep going back for the time being go show this game store some love if you haven't stopped by already , you won't regret it

Awesome little shop in the middle of the action on Hawthorne. Friendly staff, awesome selection for…read morethe size of the shop, and a few dedicated parking spots out front. They have old school games and consoles as well as DVDs, some vinyl and a few comic books. Prices are fair. I brought some old Sega stuff and they gave me a fair amount of in store credit. Check it out for sure! Everyone needs a little nostalgia in their life.

I have picked up a few gems here! Competitive pricing and detailed descriptions of items make…read morebrowsing fun! They have had the same audio sounds from game machines and retro videos playing for years though, that is due for a change, but the quickly turned inventory allows for a sense of gambling excitement whenever I come by to check for additions to my collection. You can even be added to an alert list if you're hunting for a specific cartridge or disc. Excellent service and above par return exchange policy as well. Definitely worth it to stop by!

I tried supporting this local shop, but after what I saw, I won't be back. Watching a kid get…read morecharged $50 for a two-pack item with a $14.99 MSRP was enough for me. That's roughly $25 per modern pack--for cards that aren't vintage, scarce, or anything remotely special. There's a difference between running a business and shamelessly exploiting hype, and this shop clearly knows exactly what it's doing. That's not "market pricing," that's blatant price gouging aimed at the people least likely to know better. Card shops are supposed to build community and help grow the hobby, especially for kids. Instead, this place feels more interested in squeezing every possible dollar out of excited young collectors and their parents. It's hard to call yourself a community shop when you're pricing families out of the hobby. If your business model depends on overcharging kids and parents who don't know better, that says everything people need to know. Even their video games are priced way more than even EBay prices.

The service was quick and efficient. They have an amazing variety of games to select from and many…read moredifferent systems. The selection is phenomenal. It can be difficult to locate video games that are rare, my only con is the price points for the video games are pretty high. I snagged a few games for my collection and will definitely be back to purchase more. The employee who assisted was kind and answered all of my questions. Go buy some games, cheer

My experience with Retro Game Trader left me more concerned about how the store is run than the…read morecondition of any single item. From the start, interactions with the owner felt inconsistent. Listings described items as "mint" or "like new," but what I received didn't match those descriptions. When I reached out, the responses were vague and shifted depending on the question, which made it difficult to get a clear resolution. What stood out most was the lack of transparency. Basic questions about sourcing and condition grading were met with unclear answers, and at times the explanation seemed to change. As a buyer, that creates a level of uncertainty that's hard to ignore--especially in a market where condition and trust are everything. After this experience, I took a closer look at other feedback and noticed similar concerns about communication and consistency. Even if each case is different, the overlap is enough to raise caution. A business like this relies heavily on trust between the seller and the customer. Right now, based on how this was handled, that trust just isn't there for me. I'd recommend being very thorough--ask detailed questions, document everything, and don't rely solely on the listing descriptions. If you need proof, his name is LANCE KRAFT and there are numerous reviews of this mans character, or lack there of... https://badbuyerlist.org/buyer/f0af05e5bd73adcfd1505f7c

Awesome selection. Prices are market but they had a lot of hard to find items. Nice to be able to…read moreput your hands on what you are buying.

Great shop, knowledgeable staff, games abound in video, tabletop and collectible card varieties, .read more

I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

A blast from the past! If you're a lover of old school gaming this place is worth the trip. Thank…read moreyou Chris for the knowledgeable help!

The best game store around, bar none. They have a huge selection, and a pretty awesome location…read morehere in town. Nic went so far as to bring a particular DVD box set my daughter wanted from one of his other locations. We won't be getting games elsewhere, that's for sure. Thank you Video Game Wizards!

I purchased my son a new to him Xbox in Newport today. The cable the guy gave us wouldn't stay…read moreplugged into the machine. We went into Game Time to see if we could purchase one. He said no, but I'll give you one for free. I was shocked. How awesome was that. My son is now getting his system all set up at our home. We will be back to get accessories & games. Thank you so much. You talk about good customer service!!!! Highly Recommend. A+++++

Great service people are nice and better deals then GameStop 10/10 would recommend. Tried to sell 2…read moregames at GameStop for 25 dollars, this place paid me 35 dollars for my games. I'm surprise they don't have 5/5 stars. They also helped me find comparable gaming headphones for my Nintendo switch with all the capabilities I needed. I hope this place stays open because I will go to them for all my future game transactions.

Such a fun store I can't wait to come back to. In the two times I've been a couple weeks apart,…read morethey already have lots of new inventory. So cool to find toys of my yesteryear, most of which is reasonably priced (the higher priced ones are still fair if you're a collector!). Neat to see the vintage My Little Ponys through the latest series. Star Wars, Transformers, Lego sets....most of which are hard or impossible to find! Even saw a Buffy the Vampire Slayer action figure in the original box! So cool, check it out, alone or with your kids!

This gem of a toy store is run by a family that truly loves toys. If it's fun to play with, it's on…read morethe shelves. Something for everybody here, children, mature adults and all those in-between. Both Spanish and English are spoken which some folks find convenient. I can't wait to go back!