This is definitely one is the worst experiences I have ever had when dealing with a business. I…read morebrought in my PSP for a simple repair since it's my childhood one and I want to play it again. I gave them the PSP in the end of June. They told me it should be 1-2 weeks, which is fine. I come to pick it up, they tell me it's on our desk next to be repaired, told me to come back in 3 days. I come back and they tell me the same exact thing. I'm now in August and feel like I'm getting played. Do not come to this place of buisness for any of your needs, just go somewhere else and save yourself the time and energy.

Not sure of the technicians name who helped me but I called around 4pm with a pretty serious…read moreproblem in my opinion. My wedding video was stuck in my PS4 and have been putting off getting my Playstation fixed and he said it could take a few days to fix it and get the disk out. Which I was fine with. So I brought it in expecting it to be fixed by the end of the week. When I got there he asked if I had a few minutes to kind of hang out Which I did and he fixed it and had my wedding video out within a half-hour I was so freaking happy I would absolutely go here again and I will always recommend this place to anyone who needs video games or consoles. I will be buying all of my video games and consoles from here from now on! THANK YOU VIDEO GAME WIZARDS! I GIVE THIS PLACE 10 THANK YOU! THANK YOU! THANK YOU!

Would totally recommend had great selection of games , and have good prices when it comes to…read moreanything .

Quite possibly the nicest people in the retro game business…read more Amazing selection of games, systems, accessories and trinkets. Everything is very reasonably priced and I love the selection. But the true X-Factor IMO is the staff and how well they treat their customers, I am not what some would call a regular but I have been shopping with them soft the last few years and I am always greeted with a smile and asked if I'm looking for anything specific, and if there is anything they can help find for me. Truly a genuine and welcoming experience! I am grate for them and their hard work, thanks everyone, see ya next time!

If you're looking for a wonderful experience with video games, whether retro or new, this is the…read moreplace to go to in Portland! The people on-staff are always helpful, and the selection is great! Prices are a little high, but on-point with other places so can't complain.

Awesome little shop in the middle of the action on Hawthorne. Friendly staff, awesome selection for…read morethe size of the shop, and a few dedicated parking spots out front. They have old school games and consoles as well as DVDs, some vinyl and a few comic books. Prices are fair. I brought some old Sega stuff and they gave me a fair amount of in store credit. Check it out for sure! Everyone needs a little nostalgia in their life.

I have picked up a few gems here! Competitive pricing and detailed descriptions of items make…read morebrowsing fun! They have had the same audio sounds from game machines and retro videos playing for years though, that is due for a change, but the quickly turned inventory allows for a sense of gambling excitement whenever I come by to check for additions to my collection. You can even be added to an alert list if you're hunting for a specific cartridge or disc. Excellent service and above par return exchange policy as well. Definitely worth it to stop by!

I tried supporting this local shop, but after what I saw, I won't be back. Watching a kid get…read morecharged $50 for a two-pack item with a $14.99 MSRP was enough for me. That's roughly $25 per modern pack--for cards that aren't vintage, scarce, or anything remotely special. There's a difference between running a business and shamelessly exploiting hype, and this shop clearly knows exactly what it's doing. That's not "market pricing," that's blatant price gouging aimed at the people least likely to know better. Card shops are supposed to build community and help grow the hobby, especially for kids. Instead, this place feels more interested in squeezing every possible dollar out of excited young collectors and their parents. It's hard to call yourself a community shop when you're pricing families out of the hobby. If your business model depends on overcharging kids and parents who don't know better, that says everything people need to know. Even their video games are priced way more than even EBay prices.

I love coming into this store. It's a treasure trove of retro nostalgia as well as current…read moreofferings. I have had good interactions with the staff at this location and they always greet me when I come in the door. They always ask if there is anything they can help me find. So far I haven't had a single disc in poor or decent condition in fact I would say excellent condition. I will keep shopping at this location in the future. For those complaining about not being able to buy online they are a local shop and not corporate relax you online warriors. Support in store purchases and long live physical.

I've always been happy whenever I come here. The selection could be better, but is limited by the…read morespace available. Fair prices and a great selection. Definitely suggest signing up for their customer rewards program. It's an excellent program to get discounts of products.

Awesome selection. Prices are market but they had a lot of hard to find items. Nice to be able to…read moreput your hands on what you are buying.

Great shop, knowledgeable staff, games abound in video, tabletop and collectible card varieties, .read more

I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

Man the guy below me sounds like a real cry baby Anyways…read morenever had a issue here! Great experience!! A+++ CUSTOMER SERVICE Very helpful and understanding

Arrived to a back in 20 minutes post it on the window. Waited about 20 minutes for dude to arrive…read moreand let me and my daughter in. I was wanting to trade in my old ps4 for a pro. Dude told me they has no pros. Okay so I said or a slim or whatever I look towards the area he looked at previously to tell me no pros and in response I get crickets. So I proceed to tell him about my ps4 I know it's not worth much. I tell him it won't take the new update because the disc drive is not working he says it's not working I can only give you 5 bucks. I'm not surprised by this but at this point one would think he would quote me a price for repairs, tell me what ps4s they do have, something. It's clear this dude is not interested in interacting or doing business with me at this point Im just like okay I'll just hold on to it for now until nostalgia makes it worth something dude replys yeah probably a good idea. I could have had the same conversation with the be back in 20 minutes post it note on the door and not wasted my time, or inconvenienced the clerk. I've had good experiences here before but after today I'm done with this place.

I purchased my son a new to him Xbox in Newport today. The cable the guy gave us wouldn't stay…read moreplugged into the machine. We went into Game Time to see if we could purchase one. He said no, but I'll give you one for free. I was shocked. How awesome was that. My son is now getting his system all set up at our home. We will be back to get accessories & games. Thank you so much. You talk about good customer service!!!! Highly Recommend. A+++++

Great service people are nice and better deals then GameStop 10/10 would recommend. Tried to sell 2…read moregames at GameStop for 25 dollars, this place paid me 35 dollars for my games. I'm surprise they don't have 5/5 stars. They also helped me find comparable gaming headphones for my Nintendo switch with all the capabilities I needed. I hope this place stays open because I will go to them for all my future game transactions.

I am so thrilled that Off the Charts Games is still open! Went in tonight with friends and played…read morea new game for us. The owner was very helpful and friendly. The shop was already fairly full with gamers but he was happy to set up a table and chairs for us. They have a nice selection of games and jigsaws in their library and they have very reasonably priced snacks and drinks. They sell both used and new games. The store was brightly lit and very clean. I will definitely return!

Good place to be I like the vibe and the energy and there always alot of people to see an see as…read morewell