We had them come out and do our carpets and they did an excellent job. Carpets came out looking…read morefantastic and the entire house smells wonderful. Very fast and great customer service would highly recommend. The price was unbeatable! Will be doing business with him again. Highly recommend!!

Had a large meeting room that was overdue for cleaning, and we contacted Ryan at Adams Pro Carpet…read moreCleaning. He was able to come out the same day, worked very hard on the food stains, and the next day it looked great. He had very good equipment to do the job. He had a great attitude, and was easy to work with. We are very happy we called.

**Absolutely amazing!**…read more Riley Reed, I just have to say thank you, thank you, thank you! The floors look absolutely amazing. The guys were so thorough and did such an incredible job. My husband even pointed out things they fixed that the other company definitely did not like tacking down boards that had been causing squeaking. We couldn't be happier with how everything turned out. After two years, being able to finally unpack and enjoy our space is going to be so wonderful, especially with the holidays right around the corner. We were so impressed with their work that we plan to hire the same company to continue the flooring through our living room and dining room. Thank you again for doing such a beautiful, thorough job. We truly appreciate it more than you know!

I'm genuinely confused by the positive reviews because our experience has been incredibly…read morefrustrating. I've managed several renovations over the years, including projects remotely, and this has easily been one of the most disorganized and painful experiences I've dealt with. Our project has been ongoing since March, with seemingly endless delays and very little progress. I understand that insurance involvement can complicate timelines, and we've tried to be patient. However, we eventually signed paperwork agreeing to self-fund the project specifically to eliminate those obstacles and get the work completed. Despite that, the delays have continued. Communication and project management have been incredibly poor. The team has been consistently unresponsive, has confused our project with other jobs, and has repeatedly sent subcontractors to our home who either had no idea what they were supposed to be doing or arrived with a completely different understanding of the scope of work. Based on conversations with various people who have been in and out of our home, I've gotten the impression there may have been some internal management changes, which could explain the disconnect. Regardless of the reason, the lack of organization, communication, and accountability has been unacceptable. It genuinely feels like no one is overseeing the project, and we've been left to constantly follow up, clarify details, and coordinate work that should be managed by the company we're paying. Remediation is already a stressful process for homeowners, and the last thing anyone needs is a company that makes it significantly more difficult. After months of frustration, I cannot recommend this company and would strongly caution others against hiring them.

Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron is one of the most knowledgeable, honest, and kind people I've met. He ended up telling us…read morethat we could address the issue ourselves -- after others tried to upsell us. Great communication and on time as well. Highly recommended.

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

Last week my family learned we had a broken pipe in the crawlspace beneath our house that had been…read moredumping filthy water out into the area for an unknown amount of time, and the state of things down there was bad. As I learned, the first step in dealing with the issue was finding a company for remediation services, and the plumbers I contacted recommended ServPlus to do the work. I called, and everyone I spoke to was professional and helpful, which I really appreciated as this was a stressful situation. They even happened to have someone in the area the day I called, so I quickly got a quote and was able to arrange a time for them to come out and do the work. I would like to give a special thanks to the team who showed up - Christian, Chase and Ian. They were on time, kept me updated about what was going on, and answered all my questions. I am very happy with my experience with ServPlus.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.

Trying to get $17000 for pulling a 48x56 inchpiece of particle board out of our bathroom..did not…read morefix problem. They started without insurance clearance..then started demanding money after we told ALL of them not to proceed because we had no money..we are trying to save our home with a reverse mortgage that has now stopped..I believe this is delinerate.we can no longer pay our bills on our social security.seniors stay away from these guys..

Our acrylic bathtub had a hairline crack we didn't know about and leaked through the second level…read moresubfloor down to the sheetrock below. While an extremely small job, they responded quickly. They carefully opened up the tile area around the tub--minimizing damage--and opened the ceiling below to run fans and test moisture levels. The whole experience was professional and white glove treatment all around (e.g., always removed shoes in the home, magically left no dust in the bathroom after cutting up the tile, and somehow trapped all the blown-in insulation). Grateful for their care, expertise, and willingness to engage in a small job. The tub wasn't covered under insurance, but they recommended another company for a warranty repair that did a great job. Overall very happy with their work. Honest, reliable, and though.

Do not trust this company they are all horrible people vultures!!!…read moreThey ripped us off!!!! Did not do work they charged for. Wouldn't give our money back they stole They did illegal work cut up electrical wires they where no suppose too in short they did more damage then the fire!!! Do not hire these vultures

Jim and his crew, are very helpful and knowledgeable. Verity, was very responsive to our building…read morewith a surprise water main leak that affected numerous apartments. The staff demonstrated a high level of personal integrity and had a very approchable demeanor. The experience and interactions with the Verity representatives on a day-to-day basis presented a memorable impression of quality. We are familiar with similar restoration contractors such as JR Johnson and Kennedy, but prefer this company as they are more accomodating and personable.

Jim and Michele are an amazing team. They are smart, thorough and meticulous. They are great…read morecommunicators and they both have tremendous integrity and a very strong work ethic. Water damage that is tough to sort out can easily create a sense of panic. I am grateful for their insight and experience and their work. My 1905 Old Portland home is grateful for them as well.

We are sharing our experience regarding emergency roof mitigation services performed on December…read more19. After discovering an active roof leak, we contacted ServePro after hours. We were clearly told the emergency mitigation service would cost $1,200, and we approved the work based on that representation. ServePro dispatched Legacy Construction & Restoration LLC as their subcontractor. Legacy's representative verbally confirmed multiple times (in person and over the phone) that the total cost would be $1,200 to install a tarp and stop the leak temporarily. However, we were later presented with an invoice of approximately $3,200, which was never authorized or disclosed to us. No revised estimate or change order was provided. This is purely unethical and unprofessional. Additionally, our HOA later informed us that the mitigation work allegedly caused additional roof damage (including cutting into roofing material and improper tarp installation), resulting in a $350 charge assessed to us as homeowners. Despite multiple attempts to contact Legacy directly to resolve this matter, we have not received a response. We are willing to resolve this fairly and have offered payment consistent with the originally agreed amount (minus the HOA charge caused by the mitigation damage). We believe in honoring agreed terms, but we also expect contractors to do the same. We are documenting this experience so other homeowners understand the importance of: * Getting written estimates before work begins * Confirming subcontractor responsibilities * Ensuring change orders are documented * Verifying scope and pricing in writing We remain open to resolving this matter amicably.

We hired them to remove debris and vegetation from our shoreline. Their work ethic needs a lot of…read morehelp. They were supposed to pull the vegetation and remove any debris from the water. They cut the tops off underneath the waterline. Didn't remove any debris, just pushed some of it towards the shore. When I asked about completing the job, they said I "thought it looked good". The water was murky from movement, it wasn't until the next morning when it settled, that we knew the job wasn't complete. We communicated to them about the job, crickets. I wouldn't recommend this company or Darrin Douglas to scoop poop.