We are sharing our experience regarding emergency roof mitigation services performed on December 19.
After discovering an active roof leak, we contacted ServePro after hours. We were clearly told the emergency mitigation service would cost $1,200, and we approved the work based on that representation.
ServePro dispatched Legacy Construction & Restoration LLC as their subcontractor. Legacy's representative verbally confirmed multiple times (in person and over the phone) that the total cost would be $1,200 to install a tarp and stop the leak temporarily.
However, we were later presented with an invoice of approximately $3,200, which was never authorized or disclosed to us. No revised estimate or change order was provided. This is purely unethical and unprofessional.
Additionally, our HOA later informed us that the mitigation work allegedly caused additional roof damage (including cutting into roofing material and improper tarp installation), resulting in a $350 charge assessed to us as homeowners.
Despite multiple attempts to contact Legacy directly to resolve this matter, we have not received a response.
We are willing to resolve this fairly and have offered payment consistent with the originally agreed amount (minus the HOA charge caused by the mitigation damage). We believe in honoring agreed terms, but we also expect contractors to do the same.
We are documenting this experience so other homeowners understand the importance of:
* Getting written estimates before work begins
* Confirming subcontractor responsibilities
* Ensuring change orders are documented
* Verifying scope and pricing in writing
We remain open to resolving this matter amicably. read more