We had a terrible experience with Oregon Concrete Resurfacing. After choosing OCR and having them put in a garage floor coating for us, everything seemed fine at first. Then, we began to have peeling issues within a few weeks. We had let the floor dry for 2 weeks before driving on it, but the floor peeled up where the car tires touched the floor after driving on it for only a couple of days. From the moment we let them know about the problem, we were treated like a total inconvenience for them. There were so many examples of unprofessional behavior the second time around, but here's a few:
-NOT TREATED WITH PRIORITY AFTER MAJOR ISSUES: they took a while to reschedule because they were going on vacation and had other jobs.
-INCONVENIENCED: Not being able to use our garage for at least a month and a half; had to empty our garage and store everything again, which included a 15-piece cabinetry set that was delivered after they finished the floor; time spent coordinating a plan to fix the disaster.
-LATE: After waiting 40 minutes for them to show up, we called and were told that they were just leaving. They ended up being an hour and 20 minutes late.
-AWFUL ATTITUDE: While they agreed to cover the cost of storage units (at our request, not offered), Dave showed up late with a very poor attitude to boot. I'm sorry, you had $3500 of our money, we had a messed up floor and YOU have an issue? Wow. When they received the wrong color of chips, they gave us attitude for wanting the original chip color we had selected. When it was time for me to check the floor preparation (as we agreed to prior to redoing the floor), he told me he was not going to wait for me to get there prior to laying the floor coating down. Finally, I put a stop to the work when I came to inspect the floor preparation and found the EXACT SAME ISSUES that caused the problem in the first place: a lot of dust still present on the floor. I told him that it needed to be dust free before I would give the go-ahead to put the coating down, but he gave me a terrible attitude and refused to clean it.
-DIDN'T GIVE US A FULL REFUND (they didn't even respond to the request): They charged us $500 for poor grinding the 2nd time, which had to be redone by the new company we hired (Bach Custom Coatings - GREAT company, same price as OCR!).
-POOR WORKMANSHIP: Pretty much every phase of the project had examples of this. Obviously the floor failed the first time. The way they sealed the garage to dry overnight failed and allowed a bunch of debris to blow into the garage and get stuck into the drying floor. When they walked around after putting the epoxy down, they didn't have spiked shoes which caused small to dime-sized pieces of floor to be pulled up and left bare concrete spots. The spreading of the chips was nowhere close to uniform, so there were patches of heaver and lighter sections of the various colors. When the floor failed, the first thing I did was rub my fingers on the now bare concrete only to find a bunch of dust. How is epoxy supposed to stick to that? We had an experienced floor coating company verify that our floor would have failed the second time as well. OCR uses an inferior crack filling that expands and contracts as the temperature changes. After about a year, it will begin to bubble and then crack. The bigger issue was a lot of dust was left behind after grinding the floor, and patches of concrete could be rubbed loose and into dust with your fingertips. This, as we've learned, is due to improperly grinding the floor. We were told that would have led to peeling as well, as it did the first time.
Overall, I HIGHLY recommend you steer clear of Oregon Concrete Resurfacing. There are much better companies with way more experience that cost the same per square foot. We used Bach Custom Coatings to pick up the pieces, and we couldn't be happier. Imagine the exact opposite of everything above, and that's what we got with Jeff and his team at Bach. Why oh why didn't we choose them the first time??? read more