In 2021, in the middle of the pandemic and while I was pregnant, we had this disastrous mix of an ice storm and then an atmospheric river all in the same month. 2021 feels like a lifetime ago, so I don't remember all of the details, but I do remember it ended with my husband renting a pump from Home Depot or Lowe's and spending hours in water up to his waist, pumping it out of our crawl space. It was a nightmare. We had to file a homeowner's claim not only to replace our sump pump, but also to redo the waterproofing under our house. I remember nothing but us cursing, crying, and tearing our hair out. All I know is our senior foreman was Ramon Morales. Just this week, almost exactly 4 years later, we had another atmospheric river. Our crawl space is dry as can be. We have had no problems since. I still have zero clue what a sump pump is, but I feel confident that you can trust John's Waterproofing to handle your homeowners' claim and get your house back to safety. After so many bad experiences in the Portland metro area, I'm so relieved to be able to recommend John's Waterproofing for the long haul. read more

While the price did go up once the contractors arrived and did their own inspection (this was during an active Portland flood period so leakage was far more noticeable than when sales person inspected), Avori and his team where wonderful! Avori was very proactive in addressing the severeness of our crawlspace leak. The Portland flooding and our non-functioning French drain made it really bad, allowing water to literally flood into our crawlspace! Avori and his team worked through the water and mud, installing new posts and beams, redirecting the water to a newly installed sump pump. The job took much longer than originally anticipated but was done well and our foundation is now much more stable. I really would have given five stars if the original quote caught everything but it wasn't flooding when the sales guy, John, came out so he didn't see the extent of our foundation issues. Avori was able to keep the increase to a minimum and we really appreciated all he did for us. read more

Appreciate the work performed by the team. We had a complex job with regards to floor support and other issues. All items were addressed professionally and with the end goal of making sure everything was correct. No hesitation in recommending, and will definitely use in the future. The team was amazing in making sure all of the problems were taken care of. read more

UPDATE: After my initial review, Colton reached out to me to let me know they saw my review and photos and agreed something did not look right about all of their work, and scheduled to come out to take a look. They apologized, were professional, and found a solution quickly that should have been done initially. They had the production person who worked it previously come out to remedy it. I was told in the beginning that they could not go into the flower box where the original drainage was, but they actually could! They had to drill into concrete to make the drainage happen which originally they could have gone below the flower box (no bottom) and come out from there. I was told if there was any issues to give them a call. This was the correct way of handling the situation. See new photos attached. Will see how well things are once we hit the rainy season. Their handling of this was much appreciated. read more

Great communication, quick and efficient work. Very satisfied with my radon mitigation system.

As a homeowner having a reputable and trustworthy company to take care of foundation and waterproofing issues is imperative. I can't recommend John's waterproofing enough. I just had my second visit in 2 1/2 years. The same technician Jake stopped by and he was helpful and knowledgeable. His honest & realistic approach is why I continue to reach to John's Waterproofing when I have foundation & waterproofing issues. read more

John's Waterproofing was a great choice to fix our issues. They waterproofed our basement and installed a Radon Mitigation system. I am incredibly happy. Professional, friendly, quick and clean. I highly recommend this company! read more

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I would never hire this company again! Buyer beware! I didn't get it all what I signed up for. Just because a company has commercials on TV. Does not mean they are a good company to work with! Trust me we learned the hard way. read more

John's Waterproofing was very wonderful to work with and did a great job installing the pump under our home.

I received a call from Johns Waterproofing today and they listened to my complaint. They were very understanding and said they would like to make it up to me by not charging me the service fee. They appreciated my feedback and said it was an opportunity to do more training with their techs in the field. I appreciated their follow up. read more

Over all was a good experienc. Luis the installer was informing and polite. They did hit a water line on accident but took it off the total price so didn't cost me anything. Stuff happens. read more

John's left a typical message about looking into the matter and discussing the matter with management. Never heard from them. Point of the story- they don't want to admit there sales staff, at least one, is unethical in his tactics. My advice stay away from them. read more

I am a huge fan of John's Waterproofing. Alas, this isn't our first rodeo with a wet (OK, flooded) crawl space. We are unfortunate enough to have built on a lot subject to ground water, particularly in the winter. A previous contractor did a horribly inadequate job a few years ago. Without going into details, John's was very through, professional and did it all ON TIME. Kudos. I can't recommend them enough. read more

Luis and the team were great a major task fixing what another company messed up. Team was polite professional with as little disruption as possible thanks guys read more

We chose to do a complete encapsulation, and we are so satisfied with our project. They estimated that it would take seven days and it only took five days! Starting with the sales man Sammy, who came out and gave us our quote,this company has been nothing but professional. The same professionalism carried through with all three of our work crews that came out. One for a clean out, the second one for foam, and the last one for electrical. We never felt pressured from the sales person and there was open communication the entire project. Each crew had the mindset that the customer comes first, and that's very hard to find nowadays. read more

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I could not be happier with this business, from beginning to completion. All the staff, from the office, to the one giving us a bid, to Manuel and his assistant, were professional. The work done was to dry our crawl space, install a sump pump, and line the crawl space with plastic. It was performed with care, and efficiency, with minimal disruption, while protecting our carpets. read more

UPDATE: Colton reached out after my initial review. He did his best to remedy the situation which resulted in my satisfaction. Would have updated to four stars but another person reached out earlier and did nothing but said they will use my information for training purposes. read more

Like many 1970's built house in Eugene we had a unfinished crawlspace with water leaks and rodent problems. We chose John's Waterproofing to encapsulate this large area. The projects including a french drain and dehumidifier, total encapsulation and spray insulation. From the first contact until completion, this company was awesome. The pre-sale and post-sale documentation they provide is perfect. All the employees involved were professional and friendly, including the salesman Jacob, the installation leader Ivan, and the insulation guy John. I wish all my interactions with home project folks were as positive, but alas that's not the case. Thanks! read more

This company did such a great job in waterproofing our entire basement, drains inside and out, sump pump, electrical and finally putting up Brite walls to make basement look so much better. From Sammy, the initial encounter as assessor and salesman to Lupe and his crew in completing this project in 3 days time. They were respectful, professional and competent. Lupe was great in answering any concerns. Slight problem after work completion but Lupe can out right away and rectified situation. Everyone I dealt with over the phone was extremely helpful and understanding. Obviously I'll see how things go when rain starts but I'm feeling pretty confident. I'd totally recommend this company. read more

I had a bad experience with another company that installed our basement drainage and sump pump system. So recently I went with John's Waterproofing to get a battery back up sump pump installed. I hoped to have a better experience with John's but no such luck. I came home after being gone for a few days and heard alarms ringing downstairs. It turned out that John's technician left the valve on the discharge pipe closed so the pumps were running but no water could get out. As soon as I opened the valve the water was pumped out of the sump. The only reason the basement did not flood is that I have an overflow going to a floor drain which was sufficient to hold the water level below floor level. Super disappointed in their work. read more

John's Waterproofing - Valve in open position. - Waterproofing Near Me - Silverton, Oregon

Staff was nice, sales process was easy. However 2 years later, the encapsulated crawlspace failed, its wet again, and the floor is uneven. They had a good opportunity to make it level, but they installed the sump pump at the highest point possible, and naturally water collects in the lowest spot. Thousands into the crawlspace to have it fail is not a good investment. Calls to company go unanswered and responsiveness to photo and video documentation of their poor craftsmanship remain ill regarded. read more

Do not hire John's waterproofing company. They give you a bid for something and they never follow through with there bids. They claim it will be a lot more when they show up. Plus, their plumber is disrespectful to their own office help. Do not hire this company! read more

I was willing to pay$16,900 for quality work and a dry basement. The anti -microbial material had to be installed by jackhammering 4" from the wall and cementing it to the floor. 2 days and they left saying the office would schedule an electrician. The water heater was moved and left unbraced. The washing machine was left unconnected. 5 days later they came back to brace the water heater. I reattached the dryer vent and realized I have to unplug the sump pump to plug in the washing machine. I wonder about the repeated interruptions to the pump and to the battery when I do laundry. I Do NOT recommend this company. read more

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I got a quote to get four beams reinforced in my crawl space and had to pay half of the money up front. the two laborers came and were literally at my home for less than an hour. did no prep work on the ground to make it level for the smart jacks. they placed two right next to each other on the same beam where only one would be needed because I paid for four but they didn't want to actually have to do any work to get thejack to sit properly in the space we discussed that actually needed reinforcement so just threw it up right next to another one. all the jacks are placed on unlevel ground no gravel placed underneath literally no work was done to prep the site they just put the jacks up and in different spots than was discussed to save time. I tried to get someone back out to my place to fix it and they never show up the day I was rescheduled. I call office to check and front desk person says I'm not even on the schedule for that day. I'm transfered to another person and told the worker called in and they need to reschedule me and gives me a day but can't give me a time after I ask repeatedly. I'm just reassured they will be here and I'm first on the schedule for the morning . I shoulda have been informed they weren't showing up the original day they were rescheduled but I wasn't even put on the schedule according to the first person I spoke with . I should have been called out of courtesy and professionalism as this is a business and I am waiting around all morning for a no show and can't be bothered to be informed. I imafine they are trying to push it out so I don't get someone out here to fix the shoddy work I received within the timeframe given in the contract of 60 days. please don't waste your money and go with another company. the work I received is embarrassing at best and I'm embarrassed I was fleeced by this company. read more

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Another great annual service! Our technician was quick and thorough and made sure our system was working properly. And he was so patient with our dogs! Thank you so much! read more

John's Waterproofing has only unvaccinated technicians! I cancelled my appointment when they couldn't send out a vaccinated tech. Zero stars is the real rating. My God, this is why we are still fighting COVID! read more

I first learned about Johns Waterproofing about eight years ago after I had spent $8000 on outdoor solutions down to even having a new footer built. Resolved nothing at all and I had inches of water in my newly finished basement. In eight years I have never had any more water come in that half of the house, yes it was expensive but it worked the first time! Plus they guaranteed it to work. The outdoor people just kept giving me new outdoor solutions and then saying they're not responsible. Recently, I had water that began to come in on the other side. It was becoming more frequent that it had to be dealt with. I had underground extensions And it did nothing. At this point, I knew not to spend any more money on outdoor solutions and I had to just go with Johns Waterproofing if I wanted it fixed for good. Well, I recently had the rest of my basement perimeter secured with Johns Waterproofing and I could not be happier and more relieved. it was pouring rain the last few days and I could sleep peacefully knowing there would be no more dealing with water after a rain in the downstairs. Yes, they are a bit expensive... But it works the first time and you will not be dealing with it again! they are the Les Schwab of the industry! they care so much about their customer service from the very first phone call to the very last person you work with. It's very rare to have that today. I've recommended several people and realtors to them when people want a permanent solution. I highly recommend Johns Waterproofing ! Especially a shout out to Vinnie, who was exceptional and trying to make sure everything I needed was taken care of. read more

Called because the "serviceman" hadn't shown in 2-hours. Was told they had a 4-hour window. I canceled and went to my late doctor's appointment. 40-minutes later, I got home to find him waiting. Supposedly, they hadn't told him. Then he proceeds to bring his buddy, and both enter MY home, with no booties and no masks until I asked if that was company policy. I actually had to tell him it was the law to wear a mask. The carpet cleaner will deal with the boot marks next week. One changed the filter in the dehumidifier-- but never showed me the old one and how dirty it was. The other guy opened our sump, but they had no way to test the pump. REALLY? The lack of professionalism was the last straw. Never again. read more

We replaced the vapor barrier beneath our house and the entire process with John's Waterproofing, from the initial estimate to the completion of the job was fabulous. Easy office staff to work with, the estimator was professional, and the team that they sent out did good work and left the place clean. We are very happy with the whole experience. read more

I had schedule an appointment for my yearly service. I have tenants in the area where the sump pump is installed. I ask for an easy 24-48 hour notice for me to give to my tenant. I call them since it pop up on my phone the day of the appointment that they were coming. The lady on the phone said oh she e mailed you. I got NO e mail my last e mail I got was April 2022 when I got my invoice. I have to give my tenants LEGAL notice before entry and with ZERO communication I can not do that! I call to ask to speak to a supervisor and he goes uh huh and ummm ok and ... seriously I hung up on him because those answers from a supervisor is totally unprofessional and uncalled for, they are out to make $$ but customer service they get a Zero star rating. The job you do entails everything not just the job but customer service too. read more

Don't waste your time. This was the first company I called to help me deal with water under the house. Salesperson came out, inspected the house and tried to put the "one call close" on me for a $30k job. After telling him I don't impulse spend $30k and that I wanted an option for under the house and to bid a second project, he assured me he'd send me a proposal. That was the first week of November. After two calls to the company and responding to their "how did our sales person do" survey, I finally received a proposal yesterday. Only it was a $30k boiler plate proposal, little detail, no option and didn't include the second job. If this is how they operate in the sales process, I can only imagine what they're like after they get your money. read more

Made an appointment and they never showed. Called and was told it was due to changes in their scheduling system. Okay, I can understand d that so made a second appointment and worked our day around it and again no show....called again and just got apologies for the second mix up. I do understand businesses having a tough time but they will only have a tougher time if they are not able to make and keep their appointments. I cannot recommend this company at all. read more

After taking time off work and waiting 3 weeks to have someone come to our house to bid out our basement waterproofing project. We were shocked at the astronomical amount we were quoted. On top of that we got a hard sale of you have one hour to decide to go with us or you won't get the 5% discount only good through today at 5pm (this was 3:45p) I explained that I wouldn't be able to decide that quickly or have funding lined up. Good thing we weren't hasty and entered in to an agreement bc they never contacted us again, no emailed estimate like promised, no follow up phone call. I called a few days later to let the office know we had been ghosted and they said "thanks for the feedback". All I have is the post it note with my chicken scratch notes I took while the rep rattled off insane amounts of money for the project as though it was nothing. We went with the better company and are very please at a fraction of the cost. read more

John's Waterproofing saved our basement! My wife and I recently bought a home that was experiencing mold and moister issues due to an improperly installed and finished basement. We had John's Waterproofing come out to help us troubleshoot why there was moisture, and what needed to happen to make sure our basement was moisture free so we could re-finish our new home's basement. Everyone from the service and support staff in the office, to the techs, installers and the owner Robin were INCREDIBLY helpful, professional, and knowledgeable. The team at John's took exceptional care of us with a personal touch making absolutely sure that all of our needs were taken care of and the job was well done. The Techs that came to our home were fast, efficient, clean, and polite. They took the time to walk us through the pros and cons of every decision we would have to make and gave us ample information to help make the decisions easy. The office staff was always available when we needed to call in and supportive in helping us get the information and details we needed for scheduling, payments and all the other administrative tasks. The process of getting our basement waterproofed was headache free. In the end we had a sump-pump, waterguard, moisture barrier, back up sump-pump battery and dehumidifier installed. They re-did all of our drywall and baseboards, and put everything back in immaculate shape. Our basement is livable again and looks great! Seriously from the bottom of our hearts, thank you Robin and team for taking such great care of us and being a part of making our house (and specifically basement) a moister free and great place for us to call home. Robin, Jennifer, Dan, Luis, Chase and I know there are a few more people who's names I can't find/remember, THANK YOU! You did a really wonderful job. read more

We are new to the area and bought a house that needed two sump pumps in the crawl space and it lined etc . 2300 square feet. Eric quoted us and they were a little more expensive than another company but our realtor really encouraged us to use John's. So Eric was super professional and his quote was timely (May 2018 .. you know when no one calls you back ever..) They did the work and took photos of the completed project . Pedro was the project lead and very detailed on explaining how the alarms work etc. Kayla in the front office also was very helpful in getting us the photos and scheduling. We are now trying to find an electrician to install the 2 electrical outlets for the pumps as they don't do this. An overall great experience and if only we could get anyone else to even call us back. I would ask for Eric.. not pushy and gives you options . read more

When they waterproof, you pay for the waterproofing and outsource the demolition and rebuild of the plumbing and drywall. The sales person told me there was a lifetime warranty on the waterproofing portion of the house. It turns out they put an inappropriate system in the house which did not waterproof it. They would fix it if I paid the difference. However, that ignored the fact that I would also have to pay for the demolition and redo again. This would be in the thousands. I essentially paid 10K for nothing because they were too stupid to put the correct system in in the first place. read more

Following one of their trucks, a rock the size of a gold ball flew back landing smack in the middle of my windshield, leaving a C shaped series of rock chips. I called with the incident date, time and location. My information was collected and verified but I never got a return call from their management. I understand Insurance isn't going to want to cover this, but the manager did not have the courtesy to even call back. I'm bothered by the lack of professionalism and for this reason would never want to experience being a customer. read more

John's Waterproofing - Where the golf ball size rock hit leaving a series of chips. - Waterproofing Near Me - Silverton, Oregon

We just bought our first fridge that includes an ice and water dispenser, but our 1920s home wasn't set up for this. I called and their plumbing division was out just two days later. They were quick, polite, and respectful of my home. They looked over our old terracotta pipes and let us know these will need to be addressed in a few years. Will definitely call them again! read more

John's Waterproofing did an excellent job installing a drainage system to redirect our downspouts from the front yard to the back yard. Delfino, Junior and Elvis were great representatives for the company...as was Jake, our production manager. read more

Waited 3 weeks for someone to come review our finished basement leak that had stained the drywall and clearly needs to be repaired. Instead of offering a solution the guy suggested I hire someone off Angie's list to cut out the drywall and then send him some photos. I'm so confused. Isn't this a service they should provide? It seems like it falls into job of fixing the problem and getting the work done. Mostly he tried to sell me a $2,500 dehumidifier and didn't seem interested in actually helping us out by fixing the actual problem. read more