For anyone who is thinking about hiring a pressure washing company to clean your house this summer BE WARNED - DO NOT use ACE PRESSURE WASHING LLC.
As a former contractor, I understand full well that things happen, mistakes occur. I try not to publicly condemn a small business until they've had a chance to remedy the problem. In the case of ACE PRESSURE WASHING, LLC - I feel obliged to let others know what we have experienced.
On June 19th we hired ACE to soft wash our house. After less than 2 hours, they claimed to be finished. The house was still dirty in several areas. When I complained, I was told to speak with George, the sales rep. His initial response was to try to convince me that during the initial consult, he wiped the side of our house and said that "This all isn't going to come off". That was a complete lie. If so, why would we agree to pay $730 for an incomplete job????
Not only was our house not cleaned as promised, but we ended up with water streaming down on the inside of our windows and Water flooding into the side door on our garage. AT LEAST THREE OF OUR WINDOWS ARE DAMAGED AND NEED TO BE REPLACED. (one is barely 1 year old) The soap they used has left STREAKS ON OUR SIDING that has not come off after three washings.
As soon as we notified ACE of the problems with our windows and siding, CRICKETS. A couple days later, the owner of the company AARON LUTHI texted me and asked to come by the house the next day. We agreed, hoping we would get some satisfaction. Instead, he cancelled our appoint 1/2 hour after he was supposed to arrive. I have not heard from him since, even though I have texted twice and left a VM with the office. STILL CRICKETS. I sent an email, outlying the issues requesting that ACE contact us with 10 days. I followed up with a certified letter that they received yesterday. STILL CRICKETS.
The bad news is that the State of Oregon no longer requires pressure washing companies to be licensed by the Construction Contractors Board, which means they can no longer be held responsible for their shoddy work without going to court. We are hoping it doesn't come to that - but fully prepared to do so. The one thing I can do is warn others. read more