We ordered a 40yard dumpster for a home remodel project. Initially, we were very pleased with the salesman that we set up the contract with. He was helpful, straight forward and all for a great cost. Our contract was for next-day delivery/drop off, pick up/dump with a flat rate, for one month rental and the option to re-rent if needed. We signed and paid, we were ready to go. However, from that point forward we had nothing but issues.
I called on Thursday to see if it was possible for Friday delivery. We realized it was last minute but we had a demo happening over the weekend and were in need asap. We were told they had a dumpster available for Friday and it would be delivered by end of day. We ONLY agreed to getting the dumpster from Republic because they had something available for Friday delivery. We had other family friends/companies we wanted to used but were in need of something right away. By 3pm on Friday, the dumpster had not been delivered, nor had we received any calls. I called to get a delivery status, at which point I was sent to the AZ call center who could not help me since deliveries are handled locally from the Chula Vista office. They assured me they would sent a message to the Chula Vista office to contact me. An hour goes by, no response. I call again, same thing. I ended up leaving a message with several different reps all of whom could not give me any details. Ultimately spent 3 or so hours trying to track down information about where our delivery was and at the end of the day the dumpster was NOT delivered.
I called again first thing Saturday morning (when the demo was scheduled to begin) and I was told by the call center my best option was to go to the Chula Vista office in person. I live in Alpine, that was not an ideal solution considering we were in the middle of working at the house, but we needed the dumpster and they had already taken our money... so I went to the office.
I spent over an hour in the office while the receptionist tried to track down the dumpster for my order. She couldn't locate it and ultimately ended up having to get a day-of delivery (which they tried to bill me for later) and set the delivery for 3pm, which was not actually delivered until 5pm. So we did not have the dumpster at all during demo as planned.
A couple weeks go by and I get a bill in the mail for several hundred dollars for the day-of service fee, delivery and drop off fees. Mind you, I already pre-paid this with the original contract I signed. I called to discuss the bill, was again filtered through the call center. Spoke w 2 different "supervisors" for hours at a time to ultimately be told I'd get a call back with resolution. Never got a call back. I was finally able to get a phone number to the Chula Vista manager's office, left 3 messages over a week in a halfs time but did finally get a call back. She explained they had created two different accounts for me, one for the contract that I originally paid and a second account from my Saturday trip to their local office. She was able to reconcile the issue and after I explained all the trouble I'd had, they refunded me the originally delivery fee as a courtesy. I was appreciative and thankful the situation was done.
Then it was time to schedule the pick-up. I called them, gave them the OK to pick-up and dump. They did so as planned. A month later, I get another bill now for the Pick-Up fee. This fee was pre-paid in my original contract. The dump fee was understandable and expected, however, I was again being double billed for the Pick-Up fee. I returned the statement with a letter and copy of my original contract, refused to pay and requested an updated bill. 3 months go by, no new bill, no call regarding my letter. Then I get a "Final Notice" threatening collections. The Final Notice was for the dump fee only, which is great, they removed the pick-up fee. But they never sent me a corrected bill, instead I receive a Pre-Collecitons letter.
By far the worst company I've dealt with in regards to billing and administration. They are impossible to get a hold of, their billing and account departments are messy and inaccurate. Then when there is an issue, there's no one available who can resolve it. My husband is a contractor and we do regular construction projects, I'll never use them again. They are priced better than most companies but I'd rather pay more for better service. read more
