Difficult to change or cancel contract. Missing service dates without notice. Holiday means no pickup that entire week. read more

Well normally am pleased with Republic. One ongoing issue I have is that they still charge you even if they don't pick up. Rarely miss a pick up but sometimes they do and its a crap shoot if they come back to complete. Now that a strike is on... they still charge but will be weeks of no pickups and their online portal has no way to send them an email question about whether they will credit us back for no pick ups etc... read more

I wish I could give negative stars. Can't believe City of Bellevue is still going through a third party after years of horrible unreliable service from Republic. Now with the strike, we have to go to Factoria, wait in long lines as our garbage is stinking up the car in 87 degree weather. It's ridiculous. And all the while, STILL paying monthly for Republic "services." I get that people are on strike, but at least have the decency to not charge us if there's no service. I'm literally doing your work by going to the dump site and wasting time waiting in lines that look like lines for a ride at Disney for Pete's sake. City of Bellevue, it's time to wake up. Contract with someone else!!!!!! Republic: shame on you!!!! read more

Service is bad. The old guy that takes our compost does not know that there are composable forks and spoon and he is saying there's not when it is clearly labeled. Also, when it snows they skip 1 week and then still charge us as well as when they were on a 3 weeks strike we payed for those weeks when no one took the trash/recycle and compost. read more

Update: I responded to Customercarerequest@republicservies.com and got a thoughtful response with apologies. The following garbage pickup went normal ,empty bins in front of the property they came from. The very next week, the lazy drivers doubled down with more empty bins blocking my front yard. I tried to email Customercarerequest@republicservies.com, as the email requested, but this time they didn't care so much. Consider Waste Managment if you're in the market for respectful driver's who value their customers. read more

Shocker, another yard waste bin disappearing after pickup. You guys gonna tell us you can't replace that one too?

My son put the pumpkin in. The wrong bin so the driver through it on the ground in my gravel driveway ...couldn't put it back in the bin ....through it on the ground ....dont know about you but my boss would have my ass for being disrespectful to a paying customer like that....snohomish garbage guys I guess read more

So here's more update. I followed Republic Service's guideline (see their response to my original review) and contacted their customer service with the exact information they asked me to provide. Rather than proactively contacting me and resolve a customer dissatisfaction, they indicated they needed me to send them more info to "further assist" me. I don't think RS's customer service understand why people give a single star review on Yelp. After many disappointing interaction with this company, this is just another example of they truly don't care. read more

For labor day weekend they advertised one calendar and the trucks came on the regularly scheduled day with no warning/update. I have spent the past 3 weeks trying to get my recycling collected. I have called every day and am told they are coming the next day and to place any additional items next to the bin and they will be collected free of charge... They final came yesterday as it was the next scheduled day for pickup, however the 'extra' items were left thrown across the street. When I called to complain I was told someone would come back that day 9/21, then today 9/22 and now when I called to confirm today's pick up I'm being told it will be tomorrow... I also keep being told I will receive a credit to my account for the inconvenience however no one is able to put that in writing or provide confirmation of this so I doubt it will happen. They charge far too much for services for this run around. read more

Republic Services Bellevue - When the website says the holiday pushes the day out but they actually come as scheduled... - Junk Removal & Hauling Near Me - Bellevue, Washington

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**NO PICKUP FOR 5 WEEKS!!** Missed Trash, Recycling and yard waste pickups in over a month. ***STILL GETTING CHARGED THE SAME** I have reported online, called and talked to customer service and just keep getting the run around. Such horrible service!! Location: King County, WA read more

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The only reason Republic Services has 1 star is because there is no option for zero. The company's service are just really really bad. In Sammamish we pay close to $200 per quarter, and the driver does not even take the recycle boxes placed near the bins. Additionally, calling Republic Services support team is just a useless call that leads to nothing. Nothing works with this company. How is this company still in business and why are they still getting contracts? Updated: It's been over a week since Republic Services promised to call me back within 48 business hours. Despite their promise, I haven't received a follow-up call. The only response I've gotten was on this public message board, suggesting that they're only addressing the issue due to public image concerns. This entire experience has been extremely bad. read more

this is the worst company of any type in the history of America! Called them about a derelict filled container in an alley way behind where my 3 year old lives! my request? to remove it after sitting there for close to two years! A half size one no less! just got off the phone with a phone agent for the Ninth! Time! What did she tell me? She has No Way To See The other 8 times I called with the same exact request this company has a monopoly and because of that they do whatever they want! read more

Following a series of failures to pick up in accordance with their published schedule I canceled their service. My cancelation notice was presented during a period of time when I had prepaid. Republic then billed me for a 3 month period after they had picked up their container. BEWARE . Now they refuse to adjust their Fraudulent unearned charges. Please do yourself a favor and choose Waste Management .That's the company I have chosen and so far all is good... also their rate is 20% less money than Republic!. read more

Republic Services Bellevue - Waste Management Carts - Junk Removal & Hauling Near Me - Bellevue, Washington

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Addendum to post on 7/3/2024. I had a 36" TV that I couldn't get to work properly. Called Rebanco and arranged for their driver to pick it up. I clearly labeled the TV for Rebanco aka Waste Management. That was on a Tuesday. Wednesday is pick up day. I can see the garbage containers from my house. The TV was gone before Rebanco did their normal pickup. Of course when the Rebanco guy arrived he couldn't find the TV, I have my suspicions who took the TV and it wasn't Rebanco. I should have known and had the Rebanco guy come up to my house and get the TV. This isn't the first time this sort of thing happened. read more

Horrible customer service, overpriced, and they will not follow through with service or promises.

DON'T LET THEIR RESPONSE FOOL YOU! It's been MONTHS with zero communication from them outside automated ones. The best part though? My city is talking them to court over all the missed pick ups. What a joke of a business. This company is negligent in their responsibilities, lax in their communication (to put it nicely) and the only timing you can count on is that they will NEVER make it when they schedule something with you. I have made upwards of 15 phone calls since May. First was to see about getting my pricing down due to a competing company beating their most recent price increase- I was told by a Jeremiah that he was going to be reducing my quarterly cost to $65! Amazing! What he neglected to tell me was that this was their "rope you in," pricing for new customers and had essentially made it look like I was a new customer without actually bringing me new containers. He also forgot to cancel my existing service making it look like I had TWO on the books with them. I spent 4 calls after that trying to get them to honor the price or at least reduce to the competing company, each time being spun a new tale and line for why what the last rep said wasn't possible/couldn't be honored. At one point I was charged over $200 for a QUARTERLY SERVICE! absolutely insane! I am thankful that the $70 overcharge wasn't the difference between groceries for us that week; but others may not be as privileged. When I called back to get it corrected I was told they could prorate it and send me the overage by issuing a refund to my card but that I had to call back once the account was reflecting the updated balance. I called back to request that be processed and was told, "Oh, no, that can't be done at all." They mentioned a check could be cut but it would cause billing issues as it wasn't a true credit so I was persuaded not to go that route. A week later a check comes in the mail for the overage?! As if those issues weren't enough, they are consistently a day late picking up your trash. No voicemail, emails, calls or account notifications to let you know of the latency either. They also will take FOREVER to pick up a container and replace with a new one, should your lid become damaged from the truck banging it to release contents. But don't worry, they also don't care about getting them back from you when you cancel either so you could probably squeeze an extra week or two of trash without them realizing! BONUS! Currently, my receptacles have been out by my driveway for seven days. I was told to put them out the evening of 8/8 for morning pick up on 8/9. 8/9 rolls around and they were never picked back up. I called 8/10 and was told they would be coming that day to leave the containers out and do not move them for risk of the vendors not seeing them. Shocker, that never happened. Repeat that process for 8/11, 8/12 and 8/13 (yes, they supposedly pick up on Saturdays). Each time I was told the problem was escalated and that should the pick up be delayed again I would receive a phone call- crickets. Here we are now 8/15 and I am being told they'll be picked up today, again. I am not holding my breath. Should I receive a fine from my HOA or city for having the receptacles out for over 48hrs I will be sending it to their headquarters. They also do not have any phone numbers for managers or the vendors to provide so it's on you, the customer, to make sure THEIR property is still scheduled to be picked up. At this point, as my sign says, my toddler could have walked them to the office. Oh, but take solace in knowing this isn't just a regional issue! Because this is nation wide practice for them! My BIL in GA had the exact same issues with them and had to call headquarters to actually get the bins picked up. I am lucky to have other trash options and feel horrible for those stuck with Republic as their only waste co. read more

Republic Services Bellevue - Signs for neighbors and everyone else to be aware of this company's practices. - Junk Removal & Hauling Near Me - Bellevue, Washington

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Im not typically one to leave reviews like this but my experience over the past year with Republic has been an extreme headache. I had recently moved and started a new job so I was hopeful that trash removal would be something I wouldn't need to think about. I signed up for their weekly trash pickup. In the beginning I thought the missed trash pickups were just errors because we were a new customer but I was wrong. After reporting several missed pickups and calling, our trash continued to pile up for several weeks. I noticed our neighbors trash was picked up by another company on Tuesdays (our day was supposed to be Thursday) so I started putting out the trash Monday night. The other company must of started picking ours up too because it finally was gone week after week. This was short lived though, eventually our trash started to pile again as no one was picking it up at any point of the week. Once I started reporting missed pickups and calling again, I was constantly told the pickups would happen by 5pm or were delayed a day, or to wait for the following Monday. Multiple representatives were short and rude over the phone. I had one call eventually that lead to the representative sending my information to her manager and also scheduled the first ever pickup from Republic (about 6-8 months into being a customer). The manager called me on a Friday shortly after 5 and as I answered, he hung up. I tried to call back but was hung up on again. Now almost a year into service, I called to have service ended and was once again given the run around by the call rep. She told me to wait until Monday for a special scheduled pickup. I refused. At this point I have paid hundreds of dollars for them to deliver a trash can and charge me monthly for picking up very little trash. I even have had to pay a local person to come pickup trash due to the pile ups. If you want to burn your money and deal with some of the worst customer service in existence, give Republic Services a call. On top of all of this, I just received an email saying they are charging me for two months or service. read more

THIS PLACE IS A JOKE. We started service last Monday and still have not had our trash cans delivered. No one will call us back and we keep being told different things. They are taking advantage of residents who are forced to used their shitty service. Will be reporting them to the city and will begin petitioning for our city to use a different company. It's unacceptable. This is a health issue. We shouldn't have to have trash piled up for going on two weeks now. read more

I would give them zero stars if I could. Republic Services has the worst customer service. Whoever answers the phone after at least 20 rings can not give an answer or promise what they can not deliver. I called for a yard waste bin to be replaced because the wheels fall off when rolled to the curb. I was promised on Sept 20, that they would replace the bin on my next pickup which was the 19th. Well, as usual, they did not pick it up and when I called they said to bring it back out on my next pick-up day. As I informed them that the wheels fall off and I just had knee surgery and it is hard for me to do it. They said someone would call me back Well as usual no one has called me or answered my complaint on their website. So I do not know when or if they will replace it. I wish the city would get rid of them and get better service as their prices do not warrant the terrible customer service. Just a note I am not complaining about the drivers they are great. read more

Republic Services, who oversees what was previously known as Tenleytown Trash, frequently misses pick up services (sometimes for weeks) and often does not actually separate recycling despite charging for a separate services. My landlord has complained numerous times with no results. Other tenants and I are requesting a new company. This is creating rodent problems around our property. Stay away from this company!! read more

Republic Services Bellevue - The worst trash service in DC. 3 missed pickups after several complaints. - Junk Removal & Hauling Near Me - Bellevue, Washington

You have NOT picked up garbage in many Washingtons state cities for over a month. This is a health hazard and attracts mice and rats. DO SOMETHING! Saying you will pick up double when pickup resumes is NOT enough. Issue vouchers for people to go to the solid waste transfer station or something. If you cannot or will not fix this, the cities involved need to hold YOU accountable. https://www.bellevuereporter.com/news/trash-piles-up-in-king-county-neighborhoods-after-agency-postpones-service-for-weeks/ read more

Republic Services Bellevue - Junk Removal & Hauling Near Me - Bellevue, Washington

Worst service by republic service . They skipped my trash collection for 3 weeks . Worst ever ---------------------------- emailing CCRM@Republicservices.com has resulted into nothing ------------------------------- some one took all the payments and then closed the account. what a disaster this is read more

Sai Cheung & whom it may concern at Republic lack of Services, "Upon such suspension we will also initiate further collection actions against you. In addition, the city might exercise its utility lien rights against your property." Is the email I got for my outstanding balance of 200. As a business owner I understand your duty to produce these emails. However, you would think customer service and care would go a lot longer in the Covid era. Times are hard for many. I want to point out that your business didn't show up and provide service for weeks. And many rescheduling and missed pick ups. I guess I don't have the government grandfathering me in- so I'm not able to get a lien on your company. There was garbage along the streets. More rodent issues throughout the whole community. Horrible experience on Nextdoor. I guess like you said it's a good thing for good ol government to require us to pay for such crap service. I didn't say anything then because unlike you, I understand troubles. ...but don't worry I have taken my issues to my local representatives and am going to see if we can't press the issues and get rid of republic services for Renton. Maybe won't be tomorrow but I will fight for a better future. I've never had these issues with waste management... I've lived all throughout the United States and not once. Not only are the pickups generally lazy leaving trash throughout the street- the last few months have left customers gambling. My bill maybe overdue but so was your service. It's funny there is no lack of accounting department to reach out for receivables. And yes, I understand my bill was overdue- life is hard right now and I understand you need your money too. You didn't offer payment options or have any sort of consideration- or even much explanation for your ends lack of service- but willing to send a threatening letter. I would have paid. I hadn't even received physical mail of it being overdue. It was a lapse. I understand why you need to make these threatening emails- do I understand why so threatening off the bat? No but it must be nice to not have to work for your business from customers... because if it wasn't for local govt I definitely wouldn't be. read more

I have had trash collection service with Republic Services for five or six years and for the last year and a half, their service has been very poor. At least five times in the last year they have missed picking up in my neighborhood. Each time I call, they assure that they'll be back out and continue not to show up; one time all the way until the next week's regular pick up day. This is not counting the many times they miss it by one day and then issue a recorded phone call apologizing for the delay and pick it up the next day. In April I canceled service after they missed again and switched to another company. Republic is now repeatedly not picking up their containers; and keep assuring me they will be back out to get them. ** update: they missed them -again Friday May 3rd-, after repeated assurances that it has been escalated and would definitely be picked up. ** update: as of May 13, repeated reschedules and apologies and assurances that they will definitely pick the containers up, they still keep missing them and have not picked up their containers. ** they finally picked them up on May 17 read more

This company sent one of our rental accounts to collection, and I only knew about it because we tried to refinance and this was on our credit report. When I called republic services, the agent kept on saying that the account has never been sent to collection. How did the collection company get our account information? The agent couldn't tell me. Basically, they report us without us knowing about it, they basically told us to deal with collection on our own because it's not their problem. Not sure how to reach a "human being" who cares enough to solve a huge problem that originated from this company. More frustratingly, we have no other option to shop for another garbage collector. read more

I worked for 1 year at the Muskegon mi location n my Lord , Management was just HORRIBLE from the top to the bottom including the Machanic supervisor.. The Ops Manager Trevor B. was the worse one .. they couldn't keep Employees because of him n the Elder Employees said it is a good paycheck but in talking to them 99.9% didn't care for him.. Moral was n probably still Very Low.... I couldn't take it anymore n Left !!! read more

Consistently missed pickup for a month. We have call and went online to report missed pick up and voiced our situation over the phone but we get the same response everytime..."we have escalated your situation to dispatch" but nothing gets done. We know of 8 other restaurants businesses dealing with the same situation and all of us have decided to end our service. Stay away. We will make sure to share our experience with Republic Services with all our peers. And if anyone from Republic Services important reads this; look into your DC operations, I can guarantee you a significant amount of cancel contract. read more

Here we go again No pick-up and delayed for 5 days So pathetic and think we get some credit I have lived in 7'different cities and this is the worst for sure read more

Pitiful service. We have an enclosure to hide the dumpsters, but the truck drivers are too lazy to get them out and put them away, so they just leave them out. It might take them another two minutes to do it the right way. Pathetic. read more

Republic Services Bellevue - Lazy drivers won't put dumpsters away. - Junk Removal & Hauling Near Me - Bellevue, Washington

Republic sucks. My can was stolen. I have to wait until after my THREE missed pickups to get a credit. What kind of system do you have where you can't note that I WON'T have service and your driver has to confirm first? Shouldn't it be the other way around? Why does it take over a week to get a new can? Why can't I use a different can until it comes so at least I can have service? Nooooo, the response I got was "you'll have to find another way to dispose of your trash." Lazy. Figure out how to help your customers! Oh, and calling yourself a "green company" and saying you care about the environment is a crock. You're a trash company. You put things in landfills. read more

I am very disappointed with this service, someone put on top of my container a small mattress and they charged me a recycling overage fee of 301.00$ When I called, I was given advice from customer service to put notice that no one can throw away the garbage. Wow, like it's going to help! It's ridiculous!!! I will definitely change company because paying each time when someone will leave their trash will make me poorer and them very very rich with their fees! read more

Republic Services Bellevue - Junk Removal & Hauling Near Me - Bellevue, Washington

Republic Services is the trash collection service for the city of Bellevue. It was a bit of an adjustment to pay for trash collection as you don't have to pay for this service in Honolulu. Of course, your electric bills are like $500 a month there so free trash collection is the least the city can do to ease the expense of living there. Republic sends out bills on a quarterly basis so the bill is for three months of service. The bill that I receive typically arrives after the first month of service during the quarter. The cost of service depends on the size of the trash bin that you select. You also are provided two other bins for recycling and yard waste that you can also order the size that you want. If you want to save some money on your bill, you should order a bin that is size appropriate for your household and try to get one of the larger recycling bins. As far as bill payment, it is pretty easy. You can send it in via mail or pay on their online site in which they allow for credit card payments without an additional charge, unlike PSE. I have called Republic's customer service a couple times. Once to ask about an additional charge which turned out to be a charge for the removal of an oversized item. And once to replace a bin which for some reason was dumped completely in the trash truck. I felt the customer service was good and my issues were resolved without a follow-up call. Trash collection has been reliable for the most part. Pickup is weekly on a certain day of the week. Thursday in Bellevue. The only instances where it wasn't was during the winter when it snows. If there is emergency weather and it is trash day, trash pickup follows the holiday schedule. It will be picked up on the following day (Friday for Bellevue) or the next day possible if multiple days of trash collection were missed. While I would certainly prefer free trash service like in Hawaii, I have found Republic's service to be dependable and as expected. read more

Totally agree with the rest of the 1-star reviews. Trash pick up was cancelled on a light snow day with 0 snow accumulated on the ground at all. read more

Total CHAOS here in Champaign, Illinois with Republic Services, they have missed pickups more often then picked up at multiple properties over the past two-week period generating CHAOS with my tenants. I have spent hours on hold trying to get these missed pickups resolved and many unfulfilled promises. AVOID USING THEIR SERVICE. Time to change companies. read more

Republic Services Bellevue - Junk Removal & Hauling Near Me - Bellevue, Washington

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USE WASTE MANAGEMENT. DO NOT EVER USE REPUBLIC SERVICES I noticed my bill changing over the past year and though nothing of it really. I was paying quarterly and didn't realize how much it was costing me monthly. Well since the pandemic that occured in 2020 I started to really focus on all the bills I had. I looked and my bills were ranging from 150-almost 200 per quarter. Wow! I started shopping around and Waste Management was a lot cheaper. By a third... only $68 per quarter. Now that's a savings. Well Republic services sent me one last bill for $85. $30 each to pick up their trash cans (waste and recylce)... insane. Plus another $18 in fuel charges. They are the most expensive by far and like to charge people for unnecessary services. Bad Revenue on their part. read more

This is an update to my 5/17/2021 review. After I was assured by "Patti" that my credit card will be credited and I was actually given a "refund" confirmation #. I called the customer service again and this time spoke with "Ashley". She told me she does not see a refund processed! And that she will process again and proceeded to give me another confirmation #. Obviously their confirmation numbers are useless! Each person I spoke with asked for the confirmation number and tells me nothing was done. Horrible customer service. No wonder no one I spoke with locally likes Repbulic! read more

The truck driver did not pick up the garbage and I called early yesterday and they agreed to stop by during the afternoon and no one came. I called early today and they informed me that they canceled the order for my call yesterday because the driver reported that the garbage was not outside. I ask to speak to a supervisor because I have evidence from the cameras in my house where the garbage containers were outside the night before and they were scheduled to come today and no one came either. read more

The city of Battle Creek decided to change haulers from Waste Management to Republic starting April 1, 2021 and my pick up day is Monday. Garbage was not picked up and I have been calling every day since to br told that it will be picked up the following day. I have seen 2 of their trucks drive by my house One person I talked to said that the driver said that he did not see anything, what a big liar. My can has been at the end of driveway since Sunday night. Sad thing is my house is the only one on the block. I miss Waste Management already. The Mayor of Battle Creek had even called them and they tell him the same thing. read more

Republic Services Bellevue - Garbage can In driveway this morning. - Junk Removal & Hauling Near Me - Bellevue, Washington

It is winter so, republic can't function. Cancelled today because of "snow and ice." Took out garbage and recycling at 6 am per requirement, as at 6 am, website says they are picking up. 1 in of slush, and raining, 37 degrees. Get above automated phone message at 945, 1/2 slush, raining, 39 degrees. We don't, per the city contract with Republic have any other garbage pick up options. If it is truly dangerous, cancelling makes sense this is just stupid, and of course they won't refund a missed week. I guess you can be a shitty business when you have a monopoly. I wonder if driving my garbage to the front door of their local corporate office would help? read more

I have two accounts with Republic Services and the St. Louis account has added $100 and more per billing cycle for a Total Fuel/Environmental Recovery Fee whereas my other location has not. Both use the same diesel fuel, both use the same trucks, both locations has the same number of pick ups. When I called, I received mumbo jumbo as a response, to the point it was comical. There are other companies that haul trash, Republic Services acts like it is the only company in town. I will take my business elsewhere since I can no longer trust their billing practices. Too bad that I like the person who picks up my trash, but I cannot tolerate deceptive billing. read more