My GPS was less than helpful, but that's a different story…read more This address leads to the front of the building. Make a right before the entrance and you'll see a sign for eye surgeries. Follow that sign, state the patients name in the speaker, and park in the free lot. While waiting, we walked to Popeyes for lunch. Only one person enters with the patient for drop off and pick up. I was the more than willing driver. The patient was well cared for and the surgery was a success!

I wanted to take a moment to recognize Theresa at the reception desk at the Wilmer Eye Institute…read more She is absolutely wonderful! The office is extremely busy, with so many patients and so much going on at once, yet Theresa handles everything with remarkable efficiency while still being pleasant, kind, and welcoming. Everything was handled so smoothly and efficiently, and Theresa seemed to keep everything moving without ever making anyone feel rushed. That combination of being highly organized, efficient, and genuinely pleasant is not easy to find, especially in such a busy medical setting. She is an incredible asset to the Wilmer Eye Institute and deserves to be recognized for the excellent job she does. Thank you, Theresa, for making a busy experience feel so easy and well cared for!

I recently had cataract surgery. After consulting with Dr. Schein, I decided to have the multifocal…read morelens implants. I was told by my him that insurance will cover everything BUT the cost of the multifocal lens. Insurance only deems a monofocal lens as medically necessary so if you choose the multifocal, you pay for it out of pocket Please be advised that this is NOT completely true. I paid $3250 per eye for the lens (I have a document from Wilmer that states this is the lens cost). I later discovered that the lens cost per eye is only $1250. The other $2000 per eye is additional dollars the doctor receives for his services. So, he was paid for his services by the insurance and then again by me. When I brought this to the attention of Dr. Schein, he was surprised and indicated these dollars did not come to him. He said the only thing that i should have paid for was the actual cost of the lens. Wilmer Billing contradicted this and reiterated the $4000 dollars did go to him for his services and he was just not aware of this. Really Wilmer! Transparency is what I should have gotten upfront. It was disheartening to learn, especially after encountering difficulty with the multifocal lens (that is another review entirely), that I was misled on the actual cost of the lens. While having this information upfront may not have changed my choice, as a consumer, it was information I deserved to have.

This is not a review but a statement of facts to ensure that you are aware of this doctor's…read morephilosophy on decision making. Dr. Edward Kuwera is a pediatric ophthalmologist who specializes in strabismus and other eye disorders. We were very excited to get an appointment with him as an expert in his field to see our granddaughter who has had misaligned eyes (or strabismus) since an infant. For various reasons, her parents didn't get the corrective surgery for her before the typical age of 3 years old. Dr. Kuwera and team did a very thorough examination and asked us lots of questions. Even after explaining her current reading comprehension challenges that put her below grade level in reading, the new "wiggle" in her eye (that he stated he observed as well), and her clumsiness, which could mean brain impact, he stated that her vision is OK with glasses and that at 9 years old she must decide if she should have the corrective surgery. His reasoning for leaving the decision to her is that there are few things that children get to decide in life. He added that children don't decide when they are born or who their parents are or their name, etc. Therefore, he asks older children whether they have any concerns about their vision or social interactions and if they want to correct their eyes. He stated that if we challenged him on this approach then he would refer us to another doctor. Well, on the other hand, he asked us as grandparents to decide if our granddaughter could have a lollipop (or three) and told her to ask us when she could eat it. We made that decision. Overall, leaving medical or other decisions to children under 13 years old is not our parenting style. If it is your style, then you are with the right doctor if you must take your child to Dr. Kuwera. If it is not your style, I just thought that you should know this before you go. We wish we had known. Hope this information is helpful...

Dr. Rowen was the third eye doctor I went to for lasik. I didn't like the first two like I liked…read moreher. She is kind and a real expert. I haven't needed any glasses since I got the surgery and my new eye site is like a miracle!

Simply the best ophthalmologist in town! Dr. Loeb is a great surgeon, who's been taking care of my…read morefamily for over 3 decades. There is no better surgeon to trust your eyesight to! Dr. Loeb is extremely smart and he is also technically sound. He's also an avid sports fan who loves the Terps and the Ravens!

Arriving by ambulance isn't usually fun, yet the staff was competent and helpful. She was brought…read morefrom farther away to see an eye specialist. They have a room specifically for eye exams. Though the wait was long, the staff was accommodating. She left feeling better with follow-up appointments scheduled.

I should have looked here to see the 2.5 star rating before I even reached out to them but I had…read morecalled because I saw lots of good ratings for a specific doctor there who might be a fit. Called Johns Hopkins Hospital today to try to schedule a consult. I started off saying that I had an MRI with certain results noted and wanted to schedule with a certain doctor for consult. I was given a lot of pushback by the scheduling person that I needed a confirmed diagnosis. We went back and forth multiple times and finally she was like oh your MRI note qualifies as a confirmed diagnosis. Wild considering I said it a couple of times already though I don't know what exactly a confirmed diagnosis is as a patient! Then she proceeds to ask for all this information on DOB, address, demographics, and other info. Creates an account. She only asked if I allow texts from the clinic for notifications but not if she can create an account. Then says you still need to gather your medical notes and imaging then upload in one spot and fax in another. Then subjected to a review before knowing if I can see this one doctor. Or I can go on their website and pick another doctor to request a consult and that doctor will confirm if it's a fit. Either way it feels like it was an invasion of privacy without consent or desired outcome...I only want to provide all this info if we're actually scheduling something and I thought that was where we were headed. It was not. I feel like this process has major data privacy issues - creating an account without asking me, collecting personal data without need, and just wasting my time in not even being able to set an appointment. I provided all of this only to find out that no we can't schedule an appointment yet and I never gave consent to creating an account like this (got a text message saying an account was created) and would not have if I knew I was not being scheduled at the end of all this back and forth. It should be upfront that this is the process then asked if I want to proceed. Instead, all the data was collected then I was told. The initial pushback suggested that I had to undergo a review by a group of folks to approve for Dr. He to see me because I didn't have a confirmed diagnosis. Then it turned into this is just the process in general to see him. Overall, process was incredibly frustrating and I would not wish it on anyone who is going through a trying medical time. 1. Pushback based on saying I didn't have a diagnosis when I already shared what she was looking for even if I didn't know what she was looking for 2. Pushback trying to redirect me back to my PCP for a diagnosis when I shared the MRI finding and that my PCP said it is best for a specialist to handle next step as we were not clear what to do 3. Pushback saying I need a group of people to review my case to see if the medical circumstances qualify for Dr. He to consult on because I supposedly didn't have a confirmed diagnosis - fine but then we confirmed the diagnosis and then it shifted to this is the general process 4. Pushback that I misunderstood her pushback that I either do all this legwork of collecting paperwork and uploading and faxing in two different spots to hopefully pass this mysterious group review to schedule an appointment or find another doctor and request a consult and hope they believe it's also a fit While I don't doubt the doctor is great, the front door to clinics is incredibly important - not only to help ensure the providers can focus as much as possible on what they do best but also being responsible in how they interact with patients and their data.

very professional and kind staff! minimal wait time. I even refer my coworkers who don't live in…read moreCanton to come here.

The doc immediately realized that Johns Hopkins had given me glasses that were far too strong…read more I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.

Yearly exam time here. I must admit that since the passing of my previous eye doctor, the care…read moreregarding the front desk staff has gone down a bit. They seem a bit cold and standoffish. The service is okay, it's just the little things I tend to notice. The staff in the back that takes care of the initial vision assessments were okay. Dr.Etter, the new physician, is ok as well. Maybe being so used to an eye doctor who provided my vision care for over 30 years and is now gone is a difficult void for another doctor to fill for me at this time. All in all, I will continue to come here until a time I feel that I may need to move on to another provider.

I came in for an emergency appt after being in an accident and stated I wasn't at fault. In the…read moremiddle of my appt, a lady named Cindy from billing came in the back and wanted $200 and told me to pay it now, and request reimbursement from my insurance, this is AFTER I'm in the back being seen, provided insurance and claim numbers. I paid $200 out of pocket because they refused my insurance. And the dr wanted a follow up visit in a week. I contacted the front desk, got an appt for tomorrow, and asked what the expectation was and front desk told me $130 for follow up visits. I asked to speak with billing, reached the same Cindy, and from the very start of the call, she was interrupting me, yelling over me, extremely rude after I just wanted clarity on what the out of pocket expense is. I requested a supervisor, she claims she is the supervisor. And I said the way she speaks to people is inappropriate. She claimed I never provided insurance information. I gave the info to her in writing the day of. She had everything and I was forced to pay anyway. At this point, i asked her if she had any proof in writing she informed me she would bill my insurance, and she said no. Obviously not, because I paid. I asked to cancel the appt. She refused to cancel my appointment and decided to be petty and ask me for an email in writing stating I want the appointment canceled. I asked her why she needs an email and her response was "you asked me for something in writing so I'm asking you." That is the rudest associate I have ever encountered in my entire life, and I will never recommend this facility. You don't know how to speak to people and you shouldn't be working in billing.

PWO is a cool shop located in Mt Vernon . The customer service here is exceptional , their…read moreselection of eyewear is impeccable . I've had my Chanel eyeglasses for at least 15 years plus . I've broken them several times throughout the years , PWO has done a great job with repairs .

Excellent selection, amazing staff! Will definitely return when I'm ready for my next pair, too:)read more