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Repair Rite Automotive

5.0 (1 review)
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Services - Repair Rite Automotive

Routine automotive maintenance

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4 years ago

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Tory's Pro Quality Autocare

Tory's Pro Quality Autocare

(30 reviews)

Recent need for rear brakes. Months back Tory repaired the front brakes and encouraged me to be…read moreaware of how the brakes were working. Tory knows his mechanics and needed repairs were done efficiently and timely. Driving home I said aloud, "I feel so safe in this Suburban." The cost of repairs were fair and knowing Tory cares about his work keeps me going back

04/29/2026 -- Please read the full review. I came here because of the strong ratings. This is my…read moreactual experience with Torys. The first repair went okay, which is why I gave two stars and came back when a loud front-end noise started. I dropped the car off and Jeff informed me it needed tie rods and a rear left bearing. I specifically asked for a call because the noise was extremely loud and hard to miss--I wanted to be sure the diagnosis was solid before approving work. I picked up the car the next day. The noise was exactly the same. Spending money on unnecessary repairs is frustrating--especially after making a proactive effort to avoid that exact outcome. (Some shops will cover additional labor when misdiagnosis happens. Torys does not.) At that point, I got second opinions on my own. Other professionals pointed to a failed ball joint. I relayed this to Tory's and scheduled the repair. After dropping it off again, I was told the issue was fixed. On my way to pick it up, I received a text stating the noise was gone--but that the upper ball joints were worn and clunking and would need to be replaced soon. No one called to ask if I wanted that done while the car was already there. That would have saved labor. When I asked why, I was told it was due to "affordability"--which didn't make sense after I had just paid for their misdiagnosis that didn't fix the problem. I was also told parts were delayed two days and they assumed I wanted the car back. At that point, the timeline was already off due to the initial misdiagnosis. They said they missed the ball joint due to "cold weather," even though temps in Minnesota the week of 04/20/2026 - 04/25/2026 were mild. No ownership of their mistake. The oldest rule in the book: If you're not asking, it's always a no. If you come here, be prepared-- you will have to pay for any possible mistakes on their part and you may spend more time and money than necessary. I hope your experience is better than mine. P.S. My key fob was returned in poor condition than I left it.

Repair Rite Automotive - autorepair - Updated May 2026

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