I went in needing a brake light replaced. I brought the bulb. The whole process was easy, friendly…read moreand when I asked how much I owed for labor they said it was on the house! Very good experience!

Called to ask a simple question and advice on my vehicle and there reception seems to not love his…read morejob! Don't waste your time with them so many years in there industry and they couldn't point the right direction to get my car a simple alignment. Don't recommend.

I'm not a Valvoline IOC regular customer. So I can't comment on the routine oil changes and other…read moreservice performed by this establishment. What I do want to make known is the very high level of courteousness, customer focus and professionalism I experienced Wednesday evening. Due to sub-zero cold spell we've been in, my low tire pressure warning light was flashing. I gassed up at a station near my office and drove over to their air station. No joy. The compressor ran but produced no significant pressure. I tried for the full three minutes of run time but my tire pressure remained too low for the sensors. I drove to a second station. Same thing. By now, my jacket and trousers were streaked with road grime from stooping over in the snow and constantly brushing up against my (badly in need of a wash) vehicle. I was cold and mighty irritated. Driving to yet a third station I saw the Valvoline sign. I pulled in to an oil change bay and immediately started to apologize for just needing air and offered to pay. I figured a few bucks per tire at that point was money well spent. The mechanic on duty stopped me and said there was no need to apologize. It would be his pleasure to check my tires and make sure they were fully pressurized and there would be no charge. When I told him my plight he explained that in extreme cold, outdoor gas station compressors often malfunction and can be rendered useless if not regularly bled of excess moisture and otherwise well maintained. Who knew? He said that even though their equipment was indoors, they take routine steps to ensure it is always operating optimally. At that point a fellow I presumed to be the manager came over. The mechanic said I was in for just air. The manager too said that their store is happy to provide the service free of charge and then offered to make sure my windshield washer was topped off (also no charge). He also made the point about the unreliability of gas station compressors in cold weather. He further stated that on such a slow night (I was the only customer) he was glad he could get me right in. He said sometimes when it's really busy he feels bad that some people have long waits for just a 2 to 3 minute tire check. I drove away profusely thanking both of them for really making what had been to that point a long, not very pleasant day (even before the whole tire pressure fiasco) into something much brighter. I only wish I'd gotten their names so I could personally acknowledge them online. So, if you're in Eagan and need air in your tires, you know where to go. And while your there, I hope you'll consider buying an oil change, coolant flush or whatever else your car may need. If you're lucky enough to have the two guys that were on duty Wednesday evening, you'll be very well taken care of indeed.

I went to get my volkswagen oil change with them last Friday August 8 who ever did the oil change…read morefor me done a very bad job After they open the plastic cover under my car they click it back in but they did not put all the screw in so I drove for couple of days later and it falling down while I'm on the high way it so scary it scared me so bad now what I'm gonna do ? Please do a better job double check make sure everything is done well before let them go they are your customers

Great shop, I have been using JL since I was in CA and they have never failed me. Now I can proudly…read moresay that MN has done the same. Eagan location is solid and have done a phenomenal job.

Fantastic service as always. I always come here for an oil change and they get me everything I…read moreneed. Charlie is a great person here and he not only does a good service and helped me get everything I need.

I think their prices and work were ok but I did feel they were trying to upsell me. I don't regret…read moregoing there but I am not sticking with them as my go to mechanic

I took my car and I have it looked at because it was having brake issues but when I went to pick it…read moreup, they had done $750 for repairs without permission and insisted I'd pay or they wouldn't release my car well soon found out they had to release my car and I did not pay. Shady sketchy the whole business. The owner has communication skills estimate first is a lost concept at Johnson's Make sure you get a detailed estimate in writing. The owner is a base rude person

My first time coming and I will certainly be going no where else. The communication here is on…read morepoint. They use technology (emails/texts/digital reports/phone follow up) that make the whole process so much easier than most places. I was even able to book online when trouble started with my car and that gave me a peace of mind to know I was on the schedule without having to wait for them to open to talk to someone. Brandon was my contact and was superb the whole way through. Thanks again! Truly impressed with how you operate. Service requested and fix: Fuel Hose - Fashion fuel hose and replace main feed line. My part was discontinued and they had a solution Cost: $325 including labor and parts.

came in with a blown head gasket, instead of them seeing the white smoke coming out the tail pipe…read moreand doing a block test, they coerced me to changing my spark plugs, then ignition coils before doing a free block test to determine that my head gasket is blown, just more dis honest mechanics, don't let the name of this place fool you, me and my family are never coming back here again unless the owner makes it right.

BE WARNED! MISDIAGNOSED AND TOLD ME I NEED A NEW ENGINE! ALSO LIED TO ME AND CHARGED ME FOR AN OIL…read moreCHANGE Had a blinking check engine light so I took it in immediately and they tried to tell me that my oil is blacker than black and I need a new engine. They said if I got an oil change it would at least get me down the road until I got a new engine. I agreed to an oil change and drove it 4 miles home. We had it trailered back to my families mechanic I grew up with in high school in Iowa. He said that the oil was blacker than black for just having an oil change. He said it was impossible that I just had an oil change and gave me a soda bottle worth of oil for a sample. Also I'm still driving the same vehicle with the same motor. Apparently I had a cracked radiator that needed replaced. I repeat, I agreed to an oil change. They gave me an oil change, and my family mechanic said that my oil was blacker than black for being new OIl! $115 for an oil change

Noah and Scott saved the day! We are far from home for soccer and the brakes started making…read morehorrible grinding sounds. They were quick and helpful and got us out on the road just in time!!

i drive about 75k miles a year. i use older beater cars to save money and to have huge expense…read morewrite-offs. Accordingly i am at Firestone complete care centers about once a month. haha Most Firestones do top-notch work, this location is by far one of the best Firestones that i have ever visited. They saved me a lot of money. Very cool staff which kept me informed throughout the whole process. Thanks Zack

We brought our car in to replace and flush the radiator and flush the transmission. It was a…read moreradiator design with the transmission line running through it. Corrosion caused transmission fluid to leak into the radiator. As a result, there was no pressure in the transmission; it could only idle and can't engage into any gear. Firestone said it would be a 4.5 hour job. I never heard from them again. Two MONTHS later, I visited the store to inquire on the status. They said the transmission was burnt, noisy and needed replacement for about $9,000. I then wasted another $100 to tow it elsewhere. During the two months, the transmission was exposed to radiator fluid, water, air and therefore corrosion. The second shop did the job for the most part. They didn't reset the transmission pressure warning and they charged 10qt of ATF fluid, but the dipstick was dry and I had to add 2 quarts. 500 miles later, it drives and shifts like normal except one hard shift from park to drive at 100 miles. If I didn't know any better, I would have been fooled to buy a new car or transmission.

Honest dependable service. After a VERY bad experience at the Coon Rapids Tires Plus (they lied,…read morestating all 4 of my tires were too bald to remount and had to be replaced) I went to the Eagan Tires Plus. They measured the tread and stated that all 4 tires were legal, but that they recommended 2 of them were getting a little worn (6/32 & 8/32 tread depth) and should be replaced soon. Honesty, so refreshing! I bought 2 new tires, and had them mount one of the worn ones on a spare rim so I'd have a full sized spare. I'll definitely do business at the EAGAN Tires Plus again. But never never never trust the Coon Rapids Tires Plus, they are rip off artists.

Extremely rude over the phone. I asked a simple question about the part that needs to be replaced…read moreand they proceeded to tell me it on the receipt "receipt" they never gave me and will put you on hold or hangs up on you mid sentence.

I have given this store repeated times to get it right and this was the last draw! I booked an…read moreappointment for an oil change and was told it would be hours because they had a lot walk ins before I arrived! Why have an appointment if you're not going to honor it? you could have called me and said we are really busy. instead of wasting my time coming for MY scheduled appointment? very poorly run store- will not be back!

Eagan MN Location: I made an appointment to have tires installed in advance, and when I was about…read moreto pull into their driveway (30 minute drive to get there), they called me to tell me they were NOT SURE if the tires I ordered were there and would call me back to let me know of the status. I waited 20 minutes to find out the tires were not there and they would have to order them again from Chicago and I have to wait 3 weeks before they arrived. I waited 3 weeks and still no call, text, or email to update me. I tried reaching out to them and no response. Now I have had to make another appointment with Discount Tire and they will get me in tomorrow to help me out. Pepboys has shown me very poor customer service and I will not be using them in the future and will share my experiences with others to stay away.

This location always does an amazing job. They've taken good care of both my vehicle and my mom's…read morevehicle. They are always kind, patient and go above and beyond to give you the best service! I'll be taking my vehicle here exclusively for any services they offer.

Alright, this is gonna be long, but people deserve to know why this place is legit, and why you as…read morea possible customer should take your vehicle to this location. First snow of the year hits and I'm out here in a heavy 4,300lb sedan on 20s with old all-seasons... basically driving a hockey puck. I bought this car at the end of last winter, drove it ONCE in the snow, and slid into a curb at like 10 mph because the setup was trash. I knew this year I needed to fix it. I only knew two things going in: 1. I wanted to downsize to 17s for winter, 2. I wanted real snow tires and probably steel wheels. That's it. talked with David (manager). That's where things took off. Instead of trying to sell me fancy wheels or whatever, he recommended 17x7 steelies with Blizzak DM-V2s - exactly what I needed. No upsell, no BS, just the safest, most durable winter setup for my car. I cannot explain how much better my car drives now. Night and day. I honestly feel like I'm in the top 10% of winter setups on the road. I would've never known to ask for this myself. But the service is what put this place over the top. It was the first snow of the year in Minnesota. The place was slammed. Appointments booked through close, people walking in nonstop. And instead of turning everyone away, the whole crew was grinding. When I came to pick up my car, it was 6:15 PM, they close at 6 - and I witnessed them STILL take a walk-in. With like 10 more cars waiting ahead of that walk-in. These guys stayed way past close to make sure people weren't out there sliding around and to serve the community and keep residents safe (truly). And everyone there was cool. Bays were packed with energetic folks who appeared happy to be there - and happy to be working with the rest of the team. No bad vibes. No annoyed techs. Just guys who clearly know what they're doing and actually work well together and enjoy it. Happy shop = good installs. The setup they sold me wasn't some overpriced upsell. It was the RIGHT setup. Safe, durable, winter-dominating. If I went somewhere else I probably would've paid more and gotten something worse. Plus, free rotations, good warranty pricing, all that stuff. Bottom line: If you need tires or wheels, just go here. They earned a long-term customer out of me. Highly recommend.