This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

Let me start by saying I never write reviews but I felt like I should do one for this auto shop…read more This auto shop is so unprofessional and the management is very disrespectful. I called to change my appointment and the management on the phone gave me attitude and said that they would not take my car in now. It seems very sketchy.

Same day response and repair during -5F weather with a crippling snow storm, days before Christmas,…read morewe're sure to make me rate Autopia 4 stars. But I'm learning The Autopia crews performance is common for this repair shop. So Stan and the crew push my rating to five stars. Day of service, my daughter called to report her older Buick was struggling to accelerate and the service light was blinking during her 6:45 am commute from Home near the U to Richfield. We agreed she'd attempt to make it to Autopia, a shop she's used and she and her sister trust. She called first, but no answer. Secretly, I thought "this is going to be a nightmare". Of course, I remained skeptical. We stuck with the plan to meet at Autopia. Could my daughters" "Stan" and my daughters" go to auto service shop for years, really be that responsive. Major snow storm, located near Uptown/Kenwood, roads still need to be plowed. Even if Autopia had a rack open, would the price be close to reasonably priced in such an emergency situation? Upon arrival, my daughter shared Stan called her back while she was driving. She hadn't left a message but Stan saw the missed call. . When I met Stan, he not only addressed my daughter as his customer, but connected us with daughter #2, his original customer from our family. I thought that level of service was dead. Later that morning, Stan called to report the car needed the mouse nest removed from engine area, gnawed wires replaced and a major tune up (the tune up was expected as it's been 90K miles). Of course I'd rather not part with $000 of dollars during the holiday season. Yet the price was within expectations (and in line with on-line repair estimators). As Stan predicted, the repair was completed on time. The car is running fine. Stress minimized. I now understand why my daughters insist on going to Stan anytime their vehicles need a repair. This Dad is grateful there are human beings like Stan out there who are genuinely interested in their customers and provide solid car repair services, at market rates. Looks like I have a new go-to repair shop for vehicle repairs! Thanks Stan and Autopia crew!!!

Amazing work. Highly meticulous mechanic, clean and gentle. This is someone who truly cares for the…read morecraft of a vehicle. My experiences have been efficient paired with pricing you cannot complain about with everything considered.

Jerry worked on my Z4 and Volvo a few times.He is not very talkative but an excellent and honest…read moremechanic. I will recommend his services STRONGLY! And if you need to talk to someone, I have a number of a very good psychologist.

I have used this location multiple times and told them I was hearing a weird noise when driving,…read morethey said they couldn't find anything. I went to a different car shop and they immediately let me know my front strut was broken.

I have brought multiple cars here over several years (South Nicollet location)…read more The service staff are always friendly. They find ways to save me money (finding used parts, combining services so labor can be consolidated). Consistently honest, fair, and friendly.

I read the mediocre reviews and still gave this place the benefit of the doubt. I had a flat tire…read moreand brought it to this location (nearest me). I dropped it off yesterday morning for a tire patch and rotation. Over 24 hours later I have my car back. In true upselling fashion I received an email with all the things I needed to fix on my vehicle. I called for more details and one of the items they wanted to charge me for (listed in the email) my car doesn't even have. I talked through prices of various things and was given a total price. That price didn't match the prices for individual things we had discussed and I guess it is on me for not clarifying because I was surprised when I picked up my vehicle. I thought I had approved a $45 purchase (for the individual thing), but my bill ended up being over $300. They put the spare tire back in my truck upside down, didn't put the latch on because they "couldn't find it" even though it was literally right where I told them it was. My truck also has built in storage, but they couldn't be bothered to put that back. The cherry on top of the experience was getting into my vehicle and all my tires needing air.

Customer service was pretty good. Although when I went to get an oil change they did not pre-order…read moremy oil filter when I made an appointment so my car was literally in the shop the entire day waiting for the filter. But over all they were very communicative with the service.

The low tire pressure light popped on, as it tends to do in the winter, so I called over to NTCo…read moreand they said it was not a problem, they would be able to check it at any time. "Even if I can get there in 2 minutes?" I asked, as I work right down the street. And they said it was not a problem. This morning was colder than most and driving up to the door was a little confusing but it all worked out. I walked into their office and the man I had spoke with came right out and checked the tire pressure. He told me this was common in the winter, which it is but doesn't hurt to get them checked! Everything checked out okay and he sent me on my way. He said not to worry about any payment and I returned back to work. I was only clocked out for 7 minutes, so it was a fast check. My boss gets her oil changed here every time and loves them. They will take some competitor coupons and will call you when your car is ready.

Usually when you are a new customer the business attempts to make you feel welcome. I called 2 days…read moreprior to dropping off my car for an oil change.I showed up... the guy was very short with me. Asked if I had appointment. Told him I called and the person I spoke with took my last name and said drop off your car around 8: should be done by 2pm. The guy asked me again if I had an appointment. Which I said "I thought I did. That's what the guy told me" he takes my info. Asked for my car key. Does tell me when I should e expect a call. I had mentioned I had an air filter that I forgot to bring which he immediately says " we don't do anything that's not manufactured" how would he know if the part I have was manufactured or not? Pick up my car... gives me zero information on what was done. If there was recommendations on anything. Get in my car no sticker reminder for the next oil change. I guess they don't need new customers!?

Thank you Thank you Thank you Troy! My brakes were so bad…read morethat my car was not drivable anymore and I was in a pinch. The family mechanic was out of town for the next two weeks and I need a full break & rotor replacement quick. A friend of the family referred me to this shop and I am pleasantly surprised! Not only did he call with a very precise estimate before working on my car but he called me again with other things he found asking if I'd like to fix them. For once I did not get ripped off!! I drive a VW so the cost to do anything is always a chunk of change but I did not gasp when I was told the total repair costs. Very friendly and very prompt service. I asked about a fuel filter that Precision Tune suggested I get replaced and Troy did that for me for $70 CHEAPER than Precision Tune quoted me. HELLO?! I will always support small businesses over large chains. The little guy is a person....probably someone that lives by you that cares. Thanks again guys!!

I have taken cars to Troy when I could for at least 10 years. What I appreciate most is dependable…read moreand courteous service which is reliable. Troy is also honest and explains the repairs he suggests in easy to understand language. I have recommended Troy to friends and co-workers too.