Amazing, genuine service at reasonable prices. I've recommended this shop to many people for car…read morework and will continue to do so!

I've been going to Nelson's since 2016. I have been to the Uptown location off Lyndale as well as…read morethe Green Garage! I LOVE NELSON'S! They treat you like family, never talked down to me or patronize me (a big thing for a female who is used to others trying to make me feel badly or take advantage of me). This has been my experience at all their locations. Most recently, I was heading back to Wisconsin for a family wedding. Long story short- I had car issues and Nelson's was the first call I made. They told me to bring it by and looked at it immediately. They were so kind, quick to act, and empathetic--I truly felt seen and valued. They helped me learn what I needed to do, and worked with me to get the job done right. I had to come for a follow up, and they took care of me again with such kindness, efficiency, and care. Cannot recommend enough!

Dave and his team really helped me out. My car is a bit older and has some issues (of course) but…read morethey shows me all the photos and helped me prioritize my needs which I really appreciate on a budget!

Bobby and Steve's Auto World is a massively convenient one-stop-shop in downtown Minneapolis. The…read morecombination of 24-hour towing, repair, gas, a car wash, and even a restaurant under one roof is unmatched for drivers on the go. While the sheer scale of services is impressive, the experience can feel more functional than personalized. A highly practical choice, especially if you're near the stadiums, but it may lack the specialized focus of a smaller, dedicated shop.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

I purchased a used ford focus 2011 back in january from a honda dealer…read more I took the car to this place to make sure everything was ok since the car was vibrating during idles and low speeds etc etc. and dealer says 'the car is mechanically sound' said there was nothing wrong, and that its just a ford. I told him I have had fords and they do not drive like that... told me to just turn up the radio to ignore rattles.... I asked whether its motor mounts, he asked if I found info online and blew me off... fast forward 6months... took car into ford dealership for 75k mile service... lo and behold, they found that motor mounts are bad.. on top of that power steering fluid and coolant has gone bad AND an oil leak needing front timing cover repair (est cost ~$2200). so far I have only repaired motor mounts and replaced power steering fluid (leak wasn't terribly bad). Car is extremely quiet and drives like it just came out of the factory. I cannot believe how they ignored my suggestions and didn't even care to look at the car and blew me off saying its a ford. Original dealer I bought the car from (honda) could've covered most of the cost if he actually LOOKED at the car. Never again.

Love this place! Very honest and get the job done with reasonable price. My 17 year-old Toyota…read moreneeds to have its front sway bar end links replaced. Now it runs like new!

My tire had deflated on my Saab…read more I dropped my vehicle off and within a couple hours they called me back, said my tire was fixed, and it was ready for pickup. This was the fastest and best valued repair I've ever had from an auto shop. They have my business indefinitely.

Amazing guys. They actually went through everything that was needed. They made recommendations at…read moreno charge. Plus they even told me things I didn't need to do on my truck that the other place was going to charge thousands for. These guys are very fair and honest people to work with.

I have been going to Worku at Great Brakes and never had any issues. However, the last time I went…read morein to the shop was for an oil change, new alternator, and an overall check on the vehicle. When I picked up my truck they said they checked everything and completed what they needed to. That same day I got an engine knock and took it to a mechanic in the area I was in. He let me know there was barely any oil in my truck and my engine was shot. When I asked Robel about it (Workus son) he stated they forgot to take care of the oil. When I asked Worku how he plans on fixing it he basically threw me out of the shop. I took a 24k hit and they did not care at all. If you go this shop do yourself a favor and document everything!!!

Great service. Timely and affordable. I will definitely take my car back here. The people that…read morework there are a pleasure to work with.

I live an hour away from the Twin Cities and needed some work on my son's car and read some online…read morereviews and called Wlison's. I'm glad that I did, from the first call to the estimate process, to the prompt repairs was amazing. I highly recommend Wilson's!

I called to schedule an appointment for a flat tire. They asked me to drop off my car and said…read morethey'd fit it in between appointments--and they had it done within 2 hours! The staff was super friendly, and the pricing was very affordable. Highly recommend!

As in the past Matt showed up as promised at my work and did the brakes while I worked. I recommend…read morethis company.

So much for your so called "5 star rating" huh Matt? you're an absolute terrible human being…read more Beware people, he will not finish the job if there's a mistake. He put a used part in for me, and that part was bad and refused to do the right thing and fix it to make things right . He's a cocky kid and quite the narcissist. He will not finish the job then blame you as the cause for his actions bailing out and taking the money.

I brought my vehicle in to have service. A new transmission new front end and suspension. I was…read moreadvised and told that I needed to pay up front. And this was a judgment call. Because there are family owned businesses, and they were judging me. I am a mixed-race American. Who has been judged many times but to be judged by a local service provider. Who was going to be working on my vehicle is an outrage. The service center states that they will charge you half up front for any service that is to be done so that they can purchase the parts ahead of time. Allowing anything different would mean that the judgment they made against me was purely race-related and not a business decision. I recommend you try another service station

Had two tires replaced here - they did not move the tire pressure sensors back into the correct…read morewheels after insisting they rotate the front tires to the back, so now my car registers the front wheels as the back and vice versa. They also said they had to replace the tie rods which was supposed to fix a squeaking when turning which never went away so I am not convinced they even did anything. Due to the tie rods being replaced I had to pay for an alignment, which is normal. Lo and behold, a few months later my car is vibrating on the freeway and I have to pay for another balancing and alignment elsewhere. On top of it all, I am not one to be mad about quick service even at the expense of friendly customer service. However, they were straight up rude. They said I had to get xyz replaced, and when I said I had to think about it, they asked, "Why?". Why do you think? I am a college student, I don't have several thousand dollars to shell out on command for repairs, give me a second to think.