***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

I think the employees at the Federal St Greenfield store are terrific. Friendly, helpful, very…read moreknowledgeable, Sam and Joe are the best. I've seen some complaints about wait times which I dismiss. The store has many walk ins and unless you make an appointment for later or the next day, yeah you might have to wait. I like that when I'm being helped I am not rushed because sometimes it does take upwards of an hour to complete an upgrade, new services, whatever. Often times, the staff have reviewed my bill and have helped lower my monthly payment with a different plan without lowering any service...I can wait patiently for that.

Helpful, knowledgeable, and friendly staff! Would certainly return to this store. Nate is the best!read more

Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.

quick and competent service, pleasant and knowledgeable staff, and a venue offering a warming bowl…read moreof miso soup or ramen on a cold day. i will definitely come back if I need a phone or computer repair again!

I went in to shop phones. All the staff were busy. There were no prices or even model. I was told…read morecorporate doesn't allow signage. I'm guessing it's a ploy to make people wait for assistance & then go through a sale pitch. Someone needs to talk about to Marketing. This is nuts.

We went to the Verizon store in New London at 4 PM today (February 5, 2023) to purchase a 4 mobile…read morephone plan. While the sign on the door indicated that store is opened until 6 PM on Sundays, the place was closed and locked up. There was no sign to indicate why it had closed at least two hours before the time specified on the door. This is just one of several troubling events that have occurred for us at this location. A few months ago we tried to buy a phone plan and submitted all the required information, but then were told that the forms could not be processed that day and we should come back the next day. We did. But the person working that day, who we learned was the manager, could not find the paperwork. Even a phone call to the sales person who had been working the previous day proved fruitless. A huge waste of time. Then, during this past week, when one of us stopped at the store in mid-afternoon to ask a question, the store was closed and locked up. We found a blue post-it note on the door saying the the sales person would return at 5PM. It is great that some people have done well at this store, but our experience has shown that its manager and its sales staff are unprofessional and incompetent. We had hoped to do business locally by trying to get phones for our family at this location, but we now are persuaded that we must go out of town to do so.

Great customer service. Timely. Respectful. Able to answer all my questions…read more I was helped by an employee named Joshua, who was able to get me a rediculously plan, and a significantly better phone than the Straight Talk phone\plan i had.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless. Visit us today at 537 Lincoln St, in Worcester, or give us a call at (978) 244-7339.

I would like to give a huge shout out to a young lady named Makenna ( sorry if I misspelled you…read morename) that works for you. I had a problem with the Find My phone app that has frustrated me for a few weeks. She patiently worked on it, doing many of the things I tried but somehow she managed to get it working again. many thanks!

On 6/20/25 my mom and I walked into Verizon totally unplanned. Shout out to Jodie, she was…read moreabsolutely amazing and really took the time to help my mom and I out after the disaster we had at AT&T. We walked in and waited a bit nothing crazy and Jodie listened to our issues we had and offered us a great plan that suited what we needed. She took her time with us got everything set up and was just amazing!!! She went above and beyond for us and I cannot thank her enough for her amazing service!

Fixed my charger, gratis. Twice. They know immediately whats wrong with the phone. Fixed while I…read morestood there inside 5 minutes.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more