Very competent, friendly, and on-time service! We were very delighted with the technician, Mark!read more

Not good. Sold us a…read morebeautiful gas range. It worked great for just over one year. I loved the thing. Unfortunately, my cleaning lady at the time knocked a button or something and caused it to short-circuit in such a way as to risk burning the house down. I had it looked at by a contractor and it was dead dead dead. Called Manny's and given that it was just a month or so past the warranty date, we were SOL. Unfortunately, we had also purchased a 'fridge from Manny's around the same time-frame. The 'fridge that we paid for was a very VERY nice model that happened to be on sale. Unfortunately, when the delivery men came to install it, they discovered that it did not fit through our doors (old weirdly built house, I suppose). They gave up and took it back. We were given a replacement for the same price which was nowhere near the same quality and specs (major downgrade). The replacement unit works okay ... Or has, for almost a year or so ... But now the freezer-drawer has started to fail to close, and it generates a monster sheet of ice every few weeks that needs to be removed or else the unit won't function. Overall, I am not impressed. I had great luck with another leading company in the area and I only went with this one because a co-worker recommended them. No clue why I made that mistake. tl;dr look elsewhere.

While installing our new refrigerator, the technician discovered a missing valve. In 20 mins he…read morereturned from the shop with a replacement. We were up and running in no time. Fran, our salesperson, and Ethan, our installation tech, are knowledgeable, personable, and professional. We will go back to the Brattleboro team for all our appliances needs.

Friends and family, don't let friends or family buy anything from Cocoplum. Don't just take my…read moreword for it...Try calling them....good luck. Their phone tree is terrible, and if you do press enough buttons to get to the location and department you want, odds are...it'll ring endlessly with no answer. I ordered over $18,000 worth of appliances from them. Paid in July 2025. Their delivery is abysmal. I was told it'd be first in the morning today....Just arrived at 4 PM. Their operations manager is an arrogant person, super unpleasant. Just a bad decision on my part to give them ANOTHER try. Everyone I've talked to asked WHY would you buy from them ?? I won't ever again.

Our kitchen remodel exceeded every expectation. The craftsmanship is outstanding, the layout is far…read moremore functional, and every detail was handled with precision. The team was professional, punctual, and clean throughout the process. The finished result completely transformed our home and added real value. Highly recommend from start to finish.

Do not purchase anything online from Posh Haus! We ordered sink fixtures for a bathroom renovation…read moreand delivery was estimated for about two weeks later. Four weeks after we placed and paid for the order, the fixtures still had not arrived. I called the customer service number, left multiple voicemails, and emailed the customer service email. No one ever responded. Then, about a month later and without warning or explanation, Posh Haus canceled the order. As a result of Posh Haus's unprofessional behavior, we had to scramble to find another set of fixtures and the renovation dragged on for several extra weeks. If they had simply been communicative and straightforward, the problem could have been avoided. I understand products go out of stock, but stores should tell people when orders can't be delivered and should respond to phone calls and emails from customers. I would never do business with them again.

Very well stocked home improvement store, I found it well organized and laid out. Each Home Depot…read morehas roughly similar layout but it's the "roughly similar" that can throw a customer for a loop. Having said that, it suffers from the perennial Home Depot staff indifferent customer attitude. I had a question on kitchen garbage disposers. There were eight employees near the appliance section, staff chatting away and totally ignoring customers. Seriously.... On the other hand, the cashiers were absolutely helpful Good visit but Home Depot needs to emphasize customer service training. Sadly, that seems to be corporate-wide.

Reserved a rental from HD and went through as a successful date as well pick up time. Very happy,…read morewent to HD the next morning for the pick up several miles from the house. Only to get there and find out from the service people it was canceled because the rental was 21 days late. The text came an hour before the pick up time. WTH and then thank you Tractor Supply for saving the day.

My go-to appliance store. LOCAL business, helpful staff (they accepted an order for me that was…read more not an appliance) and deliveries have always prompt and seamless. Service calls are easily arranged and provided in a timely manner. Service provider is always friendly, knowledgeable and quick with solutions. I've been a customer since 2003 and have bought ALL my appliances here ever since.

Jake and hunter were the guys that came to the house to deliver my dryer, they were fast efficient…read moreand some Instances they became MacGyver. Best of all they made the experience feel normal in such an abnormal and strange time. They even let me have tubing for my dryer for free. I thought I would have to go to Home Depot or something. Not only that they hooked everything up and made sure that the dryer turned on and had heat. Best experience I've ever had. Will always buy my appliances from them.

Darned appliances are going to break from stoves like our gas wolf range to washing machines…read moreRandy's has been at our home. On our most recent repair I was most frustrated with the service and thought I would be writing a scathing review. However, rather than lash out I wrote a letter to Randy explaining my frustration. Randy called me back in person and on a Sunday. Together we talked through to issue and resolved my concerns. Once I hung up I realized few companies maintain the integrity standards that Randy's Appliance just demonstrated. You are going to need repairs some day put your money with the people that have earned your business. I'd choose Randy's every time.

Our fridge started going out on a very busy day for us. Called Randy's, he showed up that…read moreafternoon in between our other important appointments. He found the problem, had the part, and made the repair. In and out within the hour. Very reasonable price. We will use these folks again. Highly recommend!

At the onset, we had to wait at least two weeks for delivery of our GE Stove. When it arrived, the…read moreinstall team was very professional. We were surprised to find out there wasn't any printed instruction manual. When we notified customer service, they printed one for us, and they even came back to our home to make sure it was operating properly.

Washer came dented, delivery guys got water all over 2nd floor laundry room, busted the water…read morehookups and left it wet and dripping. When I called to complain the manager called me back and tried blaming me saying it was my fault, I need to get a plumber and that the water was already leaking when they got there, which is 100% not true, he also spoke to me like I was 5 years old - I WILL NEVER DO BUSNUISS WITH THEM AGAIN unless they miraculously fix this in the next hour or two and issue an apology.

Good experience top to bottom. We've bought three appliances from Monadnock Appliance over the…read moreyears, and they've been a pleasure to work with. We'd gotten a range from them several years ago - before the current owners, then a dishwasher, and most recently a clotheswasher/dryer. We've had them in for maintenance twice. Talking to them on the phone as we decide just what we want has been a pleasure, and they share answers to questions I wouldn't have thought to ask. When they've delivered and installed stuff, the guys who do the work are always happy to talk about what they're doing and to give us information that'll help us get the most out of the stuff. And most recently when we had a repair tech (Scott) out to service our washer/dryer, he was very pleasant and competent and I learned a ton more about our unit. We're going to shift over to an electric range from propane before long, and I think we're going to get a new refrigerator when we can, and I plan to get them both from Monadnock Appliance based on our experiences with them. They've earned the business. I first heard about them through a recommendation from folks at my Quaker meeting, and I gave them a try, and I'm glad I've found them. (My first experience with them was buying a minifridge for the meeting house, and that was also a very smooth, pleasant experience.)

I purchased a clothes dryer from Monadnock Appliance, a local retailer. It didn't work. The steam…read morefunction seemed to be faulty and leaking water all over the floor. We called the retailer back and they sent out a service person to fix it. It still leaked. We were told to call Whirlpool and the woman was rude to my wife on the phone, claiming we were using the dryer improperly...? After 3 attempts to fix it and 5 weeks gone by, I requested a refund and to return the dryer. I was told by the owner, Dan Bullock, on March 16th that he couldn't just take the dryer back and he had to follow procedures set forth by the manufacturer. I reiterated that I just wanted to return the dryer and get a different one. He said he would get back to me. On March 23rd, a part arrived at my house and I called them back to ask what it was for. Dan said it would fix the dryer and sent a service person out for a 4th time. It still leaked! I called Dan back on March 25th and demanded a full refund. I said that we have been inconvenienced enough and we just want to return the merchandise. He said that they have "gone above and beyond" in trying to help us and he has to "protect his own interest" in the situation." I told him the next request was going to be from my lawyer and he said if I was going to seek legal counsel that he would "handle things differently." Since he refused to take it back, I brought it over to them myself. He said "that's not my property" and "you can't leave that here!" The next day I got served a do not trespass order from the Rindge police. WOW! This is how they treat a loyal customer of 10 years...

Many years ago I purchased a washer/dryer from Brook Valley....a few days ago I needed to replace…read moremy dryer but decided to get a new matching washer to go with it.. Scott at Brook Valley was excellent!! He answered all my questions, pointed out a great sale going on. I took advantage of the sale and knew my order for delivery would be in a few days...would not go anywhere else. The company is located in Manchester, VT and most people might be hesitant to shop is such a beautiful town (prices might be high.) absolutely untrue!!!! This company is great and prices are reasonable/customer service is A plus!!!! Delivery and set up was a breeze and no hanging around the house, waiting for truck to arrive. Please do yourself a favor and shop with Brook Valley appliance - you won't be disappointed!

Quick turnaround when our refrigerator broke. Came when they said and fixed the issue pronto. Very…read moremuch appreciated!

They are friendly and helpful. Lots of products in stock now that they are blue seal.read more

Prices are extremely high. They stopped carrying bee supplies. Bird feeders and supplies are very…read moreexpensive. Products are not guaranteed. They would not take back a defective bird feeder that cost $77 but told me they don't carry the brand anymore. Beware, they are still selling them. Not good customer service. The very knowledgeable nursery staff has all quit. No check out or knowledgeable help outside.