I called the store to see if they had icd packs for a cooler. The gentleman who answered the phone…read morewas very kind and respectful. He said "Yes we have them. Let me go check the shelf." He told me he had them. I asked the price and told me that too. I went into the store and asked tine cashier where they were. She looked them up on the computer and told me aisle 3. I got them and went to pay. I liked that I didn't have to wait in line. Another cashier came to the front of the store and took me to pay. There are so many advantages to going to a small hardware store versus a Home Depot. And the number one reason is the customer service. Thank you all for starting my day with a smile!

Apart from the openly MAGA male employees who are as rude as you'd expect, the staff here are very…read morehelpful, and the selection is excellent.

This is an old time hardware store in downtown Brattleboro VT. Three floors of everything you can…read moreimagine. I know that if it exists, they will have at least one!!! The creaky floor just adds to the charm of this hardware store. I will return!!!

On one hand, the B&R staff is always ready to help and knowledgeable about every-day needs. On the…read moreother, I brought in my 100 year-old floor lamp for rewiring and they "lost it" for about a year. I returned several times, but it remained lost; finally, after carefully describing it to a bright young man, he went up to the attic and FOUND my lamp! They'd put someone else's name on it; had it not been for MY perseverance and HIS listening skills, I still would not now have that beautiful 19th century floor lamp in my living room!

So grateful to have such a great local hardware store. Well-stocked and friendly helpful employees.read more

I need some stain and rollers today. Decided I'd give my business to a local company. Thought I…read morewould get good advice on what stain to use and rollers I would need. Didn't get any of that. The skinny older guy with glasses and beard was totally unhelpful. First I waited at the paint counter and he walked by 3 times and didn't say a thing to me. I finally stopped him and said I need help choosing a stain. Every time I asked a question he said "I guess, if you want to". The I ask about waiting to stain between coats. He said, "read the back of the can" and walked away. I ended up with another customer helping me pick which stain and roller to use. He did mix the stain but started having a conversation with someone else. I waited awhile after the shaking machine stopped before interrupting his conversation. This is why so many people will go to big box locations. I won't be going back.

Great experience yesterday. I went in to this store on a mission, actually 3 missions. Each…read moredepartment I went in to I was greeted and asked if I needed any help. I actually did need help and with that support I was able to find the 3 things I went there for. Shout out to the gentleman who was helping me in plumbing, you're a genius. You saved me time and money, I am grateful for your service.

There's some things I've always loved about this store. Broad selection while a conveniently…read morecompact store to shop in. But these days ... they aren't keeping up with the accuracy of the prices listed on the shelves. I take a few steps away after my purchases are rung up, wondering, did I remember this wrong? $2-$3 discrepancy, per item, between the shelf price, and what's rung up at the register. Worse, they don't own that *it's* *their* *job* to keep the shelf labels accurate. Yes, they refund to shelf label price, but fire back "It's the computer.", "It's Ace." This is becoming a "shop elsewhere" issue, for me.

Jack's Hardware just scored a bull's eye in fixing my saw-tooth rake. The plastic sleeve attaching…read morethe head/teeth to the handle had broken off during the winter and thus separated handle from head. I took it to Jack's and they put the head back in the handle and replaced the broken plastic with a metal sleeve (spare from another broken tool) thus holding the head and handle together. Appreciate this service so much because it saves $$ from buying a new and probably lower quality rake - it also reduces solid waste by repairing rather than replacing. Thank you Jacks!

My husband brought a lamp to Jacks hardware for repair. repaired in less than a week.Brought…read moreanother and 3 hours later we received a call it was ready.Thank you for repairing family treasures.

Edmunds is a great place!! I love to just go in and look around. You never know what your going to…read morefind! Great friendly staff! Step in and you feel like your in a time warp. I LOVE the old building and the creaky floors, it makes you think about all the people who have passed through. If there is something you need and they don't have it in stock they will get it for you! They have something for everyone there.

They are a small 'mom and pop' style hardware store that has as much outside storage for sale items…read moreas they have inside. A true throw back, but despite how small they are they really pack it in at this store. They have almost as many things as you can find in other bigger stores with 1/4 the store size. I can't help thinking 'fire trap' with the pre-WWII area aisle widths and floor boards that feel like they are from the turn of the century i can't help but think that it would be some what problematic getting out in the event of a fire. On more than one occasion I have found items that i was looking for that i haven't been able to find online at a better price than i have seen at a Lowe's or Home Depot.

Placed an order on line: don't get out of work til 7 & they close @ 6...usually they'll leave it…read moreby the door... the gentleman stated he lives in Keene & he'd just drop it off....talk about great service !!!! We'll have ice melt so our customers don't slip in the snow & the birds will have chow this weekend & not starve if we get a sno storm & they'll be there next time i need them ....if we don't support them, then i guess we get what we deserve doug at ATM in Keene

This is a great place!! We were in a pinch for some specific type of KILZ paint & this was the only…read moreplace that had it in a 100 mile radius. Graydon and other staff were so friendly and helpful. We appreciated their help very much! Highly recommend this store.

Just went here for the first time yesterday (just moved to Townsend a couple weeks ago). I was…read morelooking for an extra recycle bin as the town website advised this was the place to go for them. The staff were extremely helpful, offered tips on how the recycling needs to be separated for Townsend. They also mentioned that when I'm ready to start my garden, they've got everything I'll need and know all the best gardeners in the area if we're looking for plants/flowers. Super nice people who were extra helpful. Probably a little pricier than Walmart or Home Depot, but way better service, and personally I'd rather give my $$$ to a local business anyhow.

Great local hardware store, worth driving a little longer to access. The staff has always been…read morefriendly and helpful, they know their stock, and provide service for either loading your car or delivering. First found them when they were a Tru Value, now they're an Ace but the team remains the same. We just bought a battery-powered snowblower from them. Though they were out of stock when we visited, Sam told us about the orders he had in and roughly when to expect ours. We put our name on the waitlist, and got a call within a week of his estimated delivery. They were able to assemble and deliver it the same day, and it now sits in our garage pending the next plowable snow. Truly exceptional service, and we will be letting our neighbors know!

Aubuchon Hardware seems to be the only place to go around these parts when you're in need of…read moresomething Home Depot-related, or at least that's the best I could tell being from out of state and using my smartphone. We walked in on a Sunday afternoon in need of some pull strings for lights, a tarp, and some sort of hammock-hanging mechanism. Tyler was very helpful and knew exactly where to go for each item on our list. Unfortunately, Aubuchon does not have any hammock hanging kits specifically, but Tyler told us a few different ways we could hang it to the trees, showing us rope, S-hooks, etc. We picked out our items and then stood in line to pay behind a customer who was being helped by Kayla, a cashier. After that customer left, Kayla walked away from the register we were in line at and went to a different register and asked the man standing in line behind us if she could help him. I'm sorry? After helping that customer, it was finally our "turn." She offered no apology nor explanation as to why we were skipped. She just rang up our items and we left. Please help Kayla (and all employees) understand the purpose and importance of customer service. Tyler seems to have it down.

Deeply Insulted: This morning I went to the Gardner store to buy a bag of potting soil. I made the…read morepurchase inside and went to pick up the bag outside. I asked the outside attendant if potting mix war the same as potting soil. I said, "I guess I bought the right one." I proceeded to pic up the bag input it in my car. The attendant called out, "Hey Hey". I turned around and he asked, "Did you pay for that". I replies ''Yes I did" and proceeded to get in my car and drive away. I could see through my rear view mirror that the attendant was taking a photo of my car and liscence plate. I am 72 years old and have been a customer for many years. It will take a real last minute emergency before I visit an Aubuchone Hardware store again. Jeffrey M