Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

I haven't needed to call on Bergeron's since 2014, but today when I needed a service call, they…read morewere out a couple of hours after my call. Norm (the owner) called me back within 5 minutes of me leaving a message on their machine. A quick call back is very rare, having a friendly person call you back is even more rare! Norm's employee, David came out today, he was also very nice and professional. He was friendly to my curious dogs too! David was honest and told me the dishwasher wasn't worth repairing since the cost for the part cost almost as much as a new dishwasher. Bergerons doesn't sell appliances, but David gave me a couple of really helpful tips for buying a new dishwasher. I put his good advise to use tonight and purchased a new one. *If they sold appliances, I would absolutely purchase from them* After two years of using Bergerons, I'm happy to say that the great service, and honesty is still very much part of their work. I wouldn't recommend anyone else to do the job!

Have had to call on two occasions through the years in regards to situations in regards to heat and…read morehot water heaters. I received a prompt courteous response to better my problem. Their service staff are informed and try to find the best result that fits your situation.

Love this local company! They continue to have a lower cost pre-pay plan that others have…read morediscontinued, their techs are efficient and kind, and their office staff just helped resolve a heating problem over the phone saving the cost of a repair. Can't say enough good things about them.

Took $100 fee just for looking at it and he never stated what is wrong with it. He said he would…read moreget back to me and he never did he just took my money and never got back to me.

Ashburnham came out to replace the display on our dishwasher after it stopped working entirely…read more They were extremely response and even texted updates about the part delivery and when they'd be out. The team was super patient when we had some issues with our bank payment which took about a week to work out. They worked with us and were super understanding. I highly recommend you call them the next time you're in a bind! Professional and pleasant to work with.

Not very clean looking, a ton of the machines had Out Of Order signs on them; the one dryer I chose…read moreto use and pour $1.75 in for a measly 35 minutes to start, didn't have an Out Of Order sign on it, didn't so much as fart on my clothes to warm them up. That's the very definition of an out of order dryer - if it doesn't dry, then it's just a machine that tumbles wet clothes for your amusement. To top it all off, two women who I assumed worked there had their GFs get into a verbal catfight right there, quite loud and disruptive. Cops were called by one of them, no arrests made, but trashy nonetheless. One of the (I assume) managers working there seemed to have intimate knowledge of all machines in the place, but there was no warning that we were wasting our money on a bad dryer. I drove away to run an errand, came back to her telling me my clothes were still ice cold and not dry at all. Wonderful. Great. Ridiculously high prices for a place that doesn't even have completely working machines throughout. Not coming back here in a hurry.

the choice of places to do laundry is very limited in Athol I have used both places and really…read morelike Soap and Suds best I wipe down the machines before using them and make sure to clean filter on dryer It needs to be done at any public laundry I also make sure not to over load and this helps the laundry smell clean and fresh

We are staying nearby and needed to do some laundry. We did okay with the washing cycle, but the…read moredryers! Ack! The first machine took 7 quarters, but only registered 6 of them, and didn't accept any more to get to the $2/load amount. It also didn't give us the money back. Grumble, grumble. THEN, the second machine took my coins with a bit of manipulation of coin insertion, it ran a cycle, and after 40 minutes on "normal" the clothes were just as wet as they went in, and not warm/hot at all. I should have changed machines again, but instead I ran other cycle on heavy/high for ANOTHER 40 minutes. At the end, the clothes were just a bit warm and only slightly less damp. We bagged up our damp clothes that had been in a machine for 80 minutes, $5.75 poorer in regards to the drying attempts, went back to our place, found a drying rack and hung everything up for two days (high humidity right now) 'til dry. A royal pain. I'm assuming they're not cleaning their dryer venting at all. Home dryer vents should be cleaned out once a year ideally, so I assume a laundry business should clean theirs a lot more often. I suspect it's not happening. Also, they need to replace their coin mechanisms on the driers. I feel we were taken advantage of re. our loss of money and loss of time. There was no employee on site to help. The place could also use some cleaning, but it wasn't trashed. Just scruffy, tape all over windows from past fliers, etc.

Simply the best! No other way to describe them!…read more My fridge died Monday evening, I called the store Tuesday morning and they had in stock what was perfect for me. Better yet, they delivered in about 4 hours later as I had everything in coolers trying to keep from spoiling. Delivery guys were awesome, they called to let me know they'd shortly. The removed the deceased fridge and brought in the new one, hooked it up and not a single issue. Thanks guts!! I'll never go anywhere else but Franks! I'd rather support the local business and employees so they have me as a customer always. If you haven't been there, go check them out, they have a great website as well. I'm sure you'll be more than pleased as I am!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team