Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

I haven't needed to call on Bergeron's since 2014, but today when I needed a service call, they…read morewere out a couple of hours after my call. Norm (the owner) called me back within 5 minutes of me leaving a message on their machine. A quick call back is very rare, having a friendly person call you back is even more rare! Norm's employee, David came out today, he was also very nice and professional. He was friendly to my curious dogs too! David was honest and told me the dishwasher wasn't worth repairing since the cost for the part cost almost as much as a new dishwasher. Bergerons doesn't sell appliances, but David gave me a couple of really helpful tips for buying a new dishwasher. I put his good advise to use tonight and purchased a new one. *If they sold appliances, I would absolutely purchase from them* After two years of using Bergerons, I'm happy to say that the great service, and honesty is still very much part of their work. I wouldn't recommend anyone else to do the job!

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

It was a pleasure doing business with them! Great…read morecommunication, he is very professional, efficient and extremely polite!! I would highly recommend!

Worked on our refrigerator, didn't quite get it the first time, came back to make an adjustment,…read moreall is well now. Prompt, professional appliance service for a great price.

We have an old washer that stopped draining. After checking the drain hose and doing other…read moretroubleshooting we called Tri town. Maybe I shouldn't have mentioned that it was an old model when I left a message and Dan didn't want the job. That's fine, I can understand that. What I don't understand is how someone can just ignore the call. Glad many of you did have success here, Dan's lack of basic manners here just wasted a few days of our time. We won't bother him again.

Igor responded and was at our house within one hour! While our dishwasher issue was super simple…read moreand quick to resolve, he took the time to explain and teach what to look out for in the future. Our toddler has no sense of boundaries and was trying to be very involved in the process, and Igor was incredibly kind with her. Well worth the money!

fast, knowledgeable. Igor came out the next day. Dryer repair was caused by a shorted wire, so he…read morefixed it in the same visit. Much better than buying a new dryer- glad I called. Am keeping his number for the future, and he will be my first call for the next thing that breaks

Took $100 fee just for looking at it and he never stated what is wrong with it. He said he would…read moreget back to me and he never did he just took my money and never got back to me.

Ashburnham came out to replace the display on our dishwasher after it stopped working entirely…read more They were extremely response and even texted updates about the part delivery and when they'd be out. The team was super patient when we had some issues with our bank payment which took about a week to work out. They worked with us and were super understanding. I highly recommend you call them the next time you're in a bind! Professional and pleasant to work with.

So my review is not based on their work on appliances because when I called them for service I…read morenever got a call back. I called on a Saturday morning around 9 AM and reached their after hours Emergency Line which states they take calls 24/7. Unfortunately they don't return the calls they receive. I called, as I stated, around 9 AM because my refrigerator shut down the night before (didn't realize). I left a message with the answering service. About three hours later I called back and was told that they had not called in for their messages, must be on a job, my message was still on file. Going on six hours since my first call, called back in, I was told they were given my message, should be hearing back soon... 9 hours later....called in one last time for closure, told they were given my message...that's all they knew (the answering service). So 9 hours later, no call back...nothing...big fail for this place. Really? You can't call me back to say you can't make it over? Can't call back to say you're too busy? Can't call in for your messages??? Big FAIL....Sorry Joe!

Called Joe's appliance at 10am and got a call back from Steve less than an hour later. I over…read morestuffed the dryer and could not get it to turn back on. Note, my Gf was away at the time and was not very happy with Me upon her return. Steve, the tech, assured me he could come over the same day. Within a few hours he was here and the job was done quickly. Shout out to Joe's appliance and especially Steve for a friendly, courteous, and a great job done. Highly recommend.

First impression was a great one. Very helpful and accommodating. Scheduled an appointment within a…read morefew weeks to fix a relatively new freezer. I received their number from Frigidaire hotline and thought we were on the right track to getting freezer repaired. The day of the appointment I waited from 12-1 and no one showed. I called over and spoke to two different people who were also nice but had no record of an appointment or our previous conversation. They then told me that they are no longer accepting new customers! I totally understand but why did you not share this weeks ago when I made the appointment? Very frustrating. He told me to call Frigidaire hotline again........ Also a frustrating experience! On hold for an hour!!!!!! Ugh! Wish this had went differently and not sure that was great customer service....... Mistakes happen but you surely could have made things right!

Purchased a new range, refrigerator and microwave last month. Extremely happy with John and his…read moreteam. Customer service has been outstanding, delivery was excellent and beyond happy with my purchase. Stress free, low pressure sales- but high concentration to my needs. Could not have had a better experience.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

They came out on 10/26/24 to look at an Electrolux wash tower. Said they were ordering parts. Never…read moreheard from them again until I texted him on 2/26/25 and he said the tech supposedly came out to fix it and I was home. If there's no appointment then I probably won't be there. Some people do work. He called me on 2/27/25 and said he would look for the parts he ordered and get back to me to install them and never heard from him again. Sent several texts and nothing. Funny part is the tech that first came out was bashing other appliance repair shops for acting like this and low & behold they are the same way.

Frigidare required me to use Marc's to fix my stove with my warranty…read more Several weeks have passed with no resolve. 1st it was one part was on back order, 2 weeks later, It was the opposite part on back order then I was told he could not order parts because it was out of warranty. Not true. It is under warranty! Each called resulted in another excuse for not repairing my oven. I will never use Marc's again! I will never buy Frigidare again!

Tim was very responsive and followed through to make sure everything was up and running. We had a…read morecomplicated and annoying repair, so many thanks!

I got an immediate response. And he is pretty self assured he can get this done. I love the fact…read morethat he is was so prompt.