Does not call back or honor his word. Long story but I was sold a damaged faucet and he will not return my calls.

Great working with this family owned business.  I was able to get a hard to find Black One Piece toilet that flushes and looks amazing! read more

PoshHaus - Kitchen & Bath Near Me - Keene, New Hampshire

Our kitchen remodel exceeded every expectation. The craftsmanship is outstanding, the layout is far more functional, and every detail was handled with precision. The team was professional, punctual, and clean throughout the process. The finished result completely transformed our home and added real value. Highly recommend from start to finish. read more

I had a great experience purchasing a kitchen appliance package here. The sales team was super helpful and knowledgeable, and the customer service was phenomenal from start to finish. I'm thrilled with my new kitchen and highly recommend them!" read more

Scored a sweet deal on a in stock high end cooking range. On sale, no tax, was able to take it with me! Wish I found them sooner. Prices are cheap comparable to other outlets. If you're furnishing your dream house definitely give this place a stop. read more

PoshHaus - My stainless steel stovetop oven combo - Kitchen & Bath Near Me - Keene, New Hampshire

Great deals here! Stopped in to look around and these guys were super friendly and helpful.

We always try to support local business in the Keene, NH area, but our experience with PoshHaus has been dismal, and actually unacceptable. We have been trying to order a simple sink, with faucet for almost a month now and we need it done in order to complete our new countertops......the hours on the building are sooo confusing, the sales person just sat in a little desk in the far reaches of the display floor, and we walked unattended for about a half hour. We can't get the main sales person to call us back and we have tried three times.......I think a BBB complaint is on the way..... Will H read more

We are moving to the area and remodeling our home. We looked online for local dealers that represent the appliance brands we are interested in (Sub-zero, Cove, Wolf) and wanted to understand their design services for kitchens and bath. We arrived at opening time - and the young man who opened the store explained that there was no 1 there who could address our questions. He took our info and assured us that someone would call. We told him we had limited time before we were leaving town - but he again assured that we would hear from someone to answer our questions. A week later and no calls. It's a shame - we really want to support local businesses - but cannot see doing our business here. If this is the attention you get at the front of the process - can only imagine what life would be like after the sale. read more

As will many other unfortunate folks we were taken advantage of by this company. Our order was never filled and a 'package' arrived stating that there was a refund that never occurred. I'm not sure how they can continue to do business on Amazon. read more

Wow, wish I would have read these reviews before ordering. What a horror show. This place is all full fo liars that want to pass the buck. Crooked, dishonest, thieves. This was from another yelper and I could not agree more. This is the worst place in terms of blatantly lying to you. I don't even know where to begin but ill be brief. I ordered items 2-3 weeks ago. I did so bc the site said usually ships in 3-4 days. Well I called them since I ordered on a weekend just to see. They assured me they "spoke to the warehouse," and it was coming. Well this went on over email and phone calls with both "Jessica" and this "manager," for a couple of weeks. Mind you I would have ordered elsewhere and just cancelled but there were no options I saw bc I had already ordered from PATHETICHAUS. Well, I spoke to the manager a few times and was told everything was shipping out together bc I had two orders. He told me this at least THREE times. Well today he tried telling me same thing and I let him have it. He passes the buck like Jessica does. Then he told me it will be shipped out 9/15/20. then wanted to get me off phone and I made him contact the WH. Well, 20 minutes goes by and he says it is going to be longer and he will just refund me. This place is a garbage organization. Please anyone contact me personally and ill go into more detail. The owner like to respond to the multiple negative comments. Don't believe it. Bottom line is if you cant deliver something fine, let me know so I dont waste weeks. They lie to you to try and keep your money and all the idiots who answer the phone are in on the scam. TRASH. The pics are of our bathroom remodel which has looked like that for over 2-3 weeks because of PATHETICHAUS, the tub that is sitting in our garage and the items they delivered, which was NOTHING. PATHETICHAUS - stay away. read more

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Google review copied here. 6/21/23. 2nd Update... I received more negative reviews in retaliation for my review. This time from Edward The Family Guy SuperFan, Sararh Sliverman and Sararh Locke (who have the same photo). I tried calling to try to stop this. Kyle answered the phone. While I was explaining the situation, he put me on endless hold. I tried calling back and was sent to their voicemail. 2 phone calls, and now I'm addressing with Google and sharing on other sites. How does anyone expect to get better reviews by making continual bad negative choices? They should be focusing on running a trustworthy business instead trying to remove the factual bad reviews. Are the positive reviews actually real customers? 12/6/21 UPDATE...THE OWNER OF THIS COMPANY Robert Parisi, JUST GAVE MY COMPANY A 1-STAR REVIEW BECAUSE OF THIS REVIEW I LEFT. UNREAL!!! They have never done business with me! On 8/24/21, I ordered a light fixture for my home that was $200 less than the local lighting store on Amazon. Emailed me and sent a letter with tracking info for Amazon shipping records that they refunded me and had inventory issues. The item was re-listed for $100 more. I called, and they said they didn't have it in stock, but I could order again and wait. So I ordered again for $100 more. The wrong item was shipped to me. I emailed and called and was told they would exchange the item. I was given an Amazon return number and refund...with no option to replace it and no contact. Weeks later, they started calling and harassing me to take down my bad reviews. The manager yelled at me when I said I would hang up on him if he continued to yell and cut me off, so he hung up on me. Now a month later, they are emailing me about their service. DO NOT BUY FROM THEM! Seriously the worst customer service experience I have ever had. read more

PoshHaus - Reviews showing both companies. - Kitchen & Bath Near Me - Keene, New Hampshire

Ordered a shower shelf in April with 3 to 5 week delivery commitment. 9 weeks, 10 unanswered emails (because they do not answer phone) and still no response. Save yourself some aggravation, DO NOT PURCHASE FROM POSHHAUS! read more

I waited for 2 weeks for my item...divery day kept changing...they didn't have my item in stock and didn't respond until I disputed my transaction at PayPal...customer service is bad, still waiting on my refund... read more

Bought some fixtures for my bathroom. Four weeks and I'm still waiting. I'm still holding out hope that it will arrive.

I ordered a John Boos Classic Country 2 Shelf Worktable on 09/11/22 from PoshHaus via Amazon, with a promised delivery date range of 09/19/22 to 09/23/22. The "item" arrived on 09/19/22, but guess what? It wasn't the table I ordered. It was a letter from PoshHaus, stating inexplicably that my order "has been processed and shipped directly from the manufacturer," and also that "we expect your order to ship soon." This company appears to be engaging in ongoing fraud. Based on my review of its Amazon feedback over the last 3 months, MANY people have been complaining about the same exact issue I'm experiencing: that PoshHaus sends letters out so that it appears it has timely shipped and delivered items, when in reality it is not timely shipping and delivering items. If an item has not shipped yet, the appropriate course of action would be to inform the buyer that the shipment has been delayed. The inappropriate course of action, which is what PoshHaus has chosen, is to misrepresent that the item has shipped, and send a letter with a tracking number. Shame on you, PoshHaus, and Amazon.com. I cannot recommend enough that you should avoid this company and its dishonest business practices at all costs. read more

This company has had some of the worst customer care I have ever experienced. I needed to order a part so I called, gave them my credit card information, and after weeks did not receive anything, so called them back and they never processed my payment or placed my order. Second time, definitely frustrated, I placed the order again, and noted the charge to my card to make sure that the payment was processed. The payment processed just fine, and my order was going to take a bit to get to the shipping distribution, which was fine, I just asked that they let me know what the status was going to be on that. No one answered in shipping so they said they'd call me later to follow up. They did call me, but only to notify me that they hadn't gotten any information on the shipment of my order, and I never heard back from them after that. Three weeks pass and I call them back to find out where my part is for my toilet that was not working for a month and a half partly due to their negligence. They see that they refunded my order, without giving me any notification of it happening, and without any notes as to what was going on. After all that, I'm left having to go elsewhere for the product I was in search of. They probably do great with straight forward orders, but in my case they botched it. read more

Company charges your credit card for items they say they have in stock... even though they don't actually have stock. Look up yelp and other review sites and you'll see that my story is more of a rule than it is and exception to a rule. Aug 3rd at 715am phoenix time. I called 844-438-7674 and spoke with "Tom". I told Tom that USPS showed my sink as having arrived by USPS but that I don't have a sink. He said "I think what happened there is that we sent you a letter telling you there's been a slight delay since we had to get the sink directly from Elkay. I was immediately suspect of this business practice where they say they have stock, but don't. I then looked back at the Amazon site to look at their reviews and find that there are at least a few people who are saying the same thing... ie... "merchant showed stock on an item but didn't actually possess or own the item and rather than shipping the item, said they contacted the customer to tell the customer that the item would be late". Tom says that he will contact his warehouse to find out when the item is supposed to ship and that he will call me back in 10 mins. Tom called back within the 10 mins and advised that the item will ship TODAY from Elkay in Illinois. He said that he expects the item to ship from Elkay to me directly via UPS or Fedex and that he will be able to send me a tracking number from them today. He said that it should take around 3 days to arrive, so it'll probably arrive on Friday. Tom asked for an email address that he can use for me to send a quick note right now and a second note later today with the tracking info. As of 30 mins later, there's no initial letter from Tom. Called Posh Haus at 837am on Aug 4 since I hadn't heard back from Tom on Aug 3 as he had promised. He had promised to send me an email on Aug 3 with a tracking number from Elkay for my sink that he said was coming direct from Elkay to me vs going from Elkay to Posh Haus and then to me. Spoke with a woman named Jessica and asked her for a tracking number for the order. She put me on hold for 5 mins to check on it. When she came back on the line she said that Elkay just told her that the item would not ship until mid-sept. I asked her to cancel my order since this is FRAUDULENT... they charged my credit card in July for something that won't even ship according to her until Mid September. read more

Worst experience and customer service ever. Ordered a fan 5 weeks ago from them via Amazon and continue to get emails from Thomas at Posh HAUS saying he called the manufacturer and say it will be shipped tomorrow and tracking number will be emailed to me. After weeks of this I decided this must be a scam. Then I decided to check the reviews here and noticed I am not alone. Buyer beware and send your business somewhere else. Literally wasted $615 and four weeks of my life. Unbelievable and outrageous! read more

I am ashamed to say I fell victim to this scam as well... ordered a lift, received an envelope and the packaged showed "delivered". How are they still in business with Amazon ? read more

Just NO. I ordered a chandelier and a lighting hub on their website last month. After a week I noticed I had received no shipping confirmation. After a few more days I wrote them an email asking for an update on the status of my items, and received no response. Today I finally got a hold of someone on the phone and after looking up my order she informed me that the chandelier was in fact "out of stock". When I questioned this she said it was probably in stock when I bought it but there was another customer in line before me that got it first. Makes no sense as they should be able to account for their inventory with great precision. Anyway, here's hoping I get my refund. read more

On a scale of one to ten, PoshHaus gets a negative 5000. I had a nightmare experience with this store. To make a long story short, they promised delivery multiple times, and never came through despite promising specific delivery times. I ended up having to drive five hours round trip to pick up my item. Clearly, they lied multiple times (couldn't deliver because van broke, family emergency, and more). A lovely employee offered to meet me half-way so I wouldn't have to make such a long trip, but then was told by his supervisor that it would cost me an extra $100, then when I had already gone to the meeting point that he wouldn't be able to meet me until five hours later. And on and on. DO NOT DEAL WITH THIS COMPANY. read more

Best customer service ever. We needed a replacement glass lamp shade for a drop down ceiling fixture that an employee accidentally broke at my work. Dan helped expedite getting the identical shade ordered and delivered to us before our employer came back from vacation. He really saved the day!!!!!!!! When calling to follow up, the whole team couldn't have been any nicer. Thanks a million. read more

I wish I have read some of these reviews that have been posted recently against Posh Haus. It looks like the last couple month's their customer service has gone down. I ordered a vanity online. The picture looked like it would work great in my newly remolded bathroom. I don't have anything bad to say about the vanity it's self. The PROBLE was the color didn't look like the picture online. We knew right away it wasn't going to work because the vanity was a greenish color . They had advertised this vanity as being grey. It clashed with my grey bathroom. We did contact Kevin from posh haus . We tried to see if we could work it out so we both could have a good experience. The one option was we could wait 7-8 weeks for another vanity. We thought that was to long considering we have three weeks tied up already with this vanity. We started the return process which Kevin from Posh haus made it so difficult. He wanted me to be responsible for the return shipping cost. Which I had numerous conversations with him explaining Posh haus should be taking responsibility in this matter. They blamed it on amazon for posting the picture of the vanity. I sent back the vanity. It was some how damaged in the return. I was only refunded $390 out of $785. Trust me the return was a night mare. We tried to do everything right with the return with lots of communication that got us no where. I have never been so disappointed with being charged $390 for nothing and I still need a vanity. read more

Item claims to be in stock and it wasn't. I had to call and talk to someone to show my concerns. It didn't ship till 7 weeks after I ordered. I still haven't recieved my order and I'm losing money daily for turning down jobs. Poshhaus lied... read more

PoshHaus - lying, crooked, dishonest thieves. I had a THREE month battle with them to receive a credit back for an item they agreed to allow me to return. Had to wait a month awaiting and asking for a return UPS shipping label. Then another two months after they received the returned merchandize and a disgusting battle. My credit card company got involved. I won, credit back to my account was issued by my credit card company. STAY AWAY! read more

Had a very bad experience. We purchased a product from them on Amazon because they said they had it in stock (and still say it is in stock), and they said they would ship it in a few days. It turns out they didn't have any in stock and had no intention of shipping it by the date they said. Instead they shipped us an empty package with a generic letter saying there was as issue with the order (this seems to be their standard thing from their reviews). Amazon marked the product as having been delivered, which was incorrect. We wasted a lot of time discussing with them and they kept promising it was shipping tomorrow, but it never actually shipped. Then after we complained, they said they somehow canceled the shipment. Doesn't seem like they were ever going to ship anything. The company that makes the product told us they don't sell their product on Amazon seems like a scam. Do not recommend buying from them. read more

very helpful!!! Rachell hunted down a Fairmont Design vanity for me. Actually designed it as it could come in 3 pieces with a bridge and thus become a double sink vanity. She located it at an amazing price for me and even credited me back when it was listed cheaper somewhere else and then shipped it to California for me!! Wonderful customer service and the vanity looks awesome. Thank you, Rachell & PoshHaus!! read more

I ordered a gorgeous vanity with marble top. Within 30 minutes of placing online order the owner contact Ed me directly to discuss the order and offer some advice on the product. I was shocked to receive such personalized service! I appreciated it so much. All questions sent by email are answered within an hour or less. I am VERY impressed....will use them again and again :) read more

ordered three toilets, got a confirmation that order went through. Heard nothing for a week, toilets were said to "usually" ship in 24 hours or less. after hearing nothing for a week i decided to call and check status of order. My billing and shipping address didn't line up on the order so my card had been flagged, no call, no nothing from poshhaus. so a week later i call to see what's up and my order hasn't even been processed at all. When i said that i needed the items expedited the sales person got angry at me for requesting such a thing. I promptly told him to cancel the order. A business that takes no responsibility for following up with customers promptly doesn't deserve business. You will notice upon completion of your order that your order number doesn't link to any kind of tracking or delivery info. dont be fooled by their sales gimicks,talk to a real person. read more

Dan French was very patient and helpful throughout the buying process. He made it very easy to find the right pieces for our kitchen. If you're reading this, don't go anywhere else. This is your one stop shop, and Dan is the person you need to ask for. He will get you exactly what you need. read more

Purchased 3 Blu Bathworks vanities and integrated sinktops from PoshHaus and customer service was outstanding -- a rare find these days. The order was not without problems (though no fault of PoshHaus) -- Blu manufactures in Italy and the the vanities were extremely delayed, over 5 months. Throughout, our sales rep, Dan kept in touch and pressed Blu for updates and the owner, Rob, also got involved. When the vanities finally arrived, in two separate deliveries, PH delivered them to our house, twice! After all that, my contractor broke one of the sink tops (!) and PH couldn't have been more helpful in getting a new one to the site quickly. This company really cares about delivering personalized service. I wouldn't hesitate to order from them again. read more

Purchased two Gerberit in-wall toilet carriers from Posh Haus via phone order which they shipped to me in NYC. Worked with Shane who was excellent. Great price, excellent fast delivery. Very happy customer here. Thank you, Shane! read more

Just as the name suggests - this place has super unique and high end household fixtures and items. But the best thing about this company may be their customer service. I was interested in a vanity that was out of stock at EVERY major retailer. Working with Rachel, she helped processes my order, and stayed in touch, and communicated with me until the day the item was delivered to my doorstep. She went out of her way to answer all my questions, by contacting manufactures, shippers, and warehouses. On top of that - the prices at this place rival some of the largest big box stores. If you find the same item at a lower price - they will even match it! You can't beat great customer service and great pricing! read more

I ordered the appliances and plumbing supplies for a major house remodel. This is one of the best online companies for building and home products I encountered. They are very knowledgeable and professional. They helped me pick out the products I ordered and were very straight forward. I would definitely do business with them again. read more

I can't say enough great things about this amazing company. I was having a challenging time purchasing items for a bath re-model in MN. I saw some PoshHaus items on Amazon and decided to call directly to get pricing. I'm so glad i did! Dan French gave me excellent, fast service and I purchased everything right away. Later that day, he called and told me he found a thicker, upgraded countertop in the warehouse and he asked if I would I like it at no additional charge. WOW! I wish all company's were like PoshHaus. I signed up for Yelp just to put out the positive word! read more

On Sept 5 I ordered a kitchen sink that I have been looking for for several weeks. No one had one in stock until finally I found posh haus and it was available so I ordered through Amazon. I was a little surprised that they gave me a long delivery date window of between Sept 13 and 17. I was a little concerned that they really did not have it so after ordering I called them directly and they confirmed that the sink was indeed in stock. On the 12th I recieved a notice that the item had shipped. I checked my credit card and it showed that it had been charged on the same date. I also recieved a tracking number. Nothing delivered by the 17th. So....this morning I called Posh Haus. Not shipped, none in stock, no idea when they would be. What a way to do business! So my sink search starts again. They said that my credit card has been credited but it has not shown up yet, probably another fight. Do not conduct business with this outfit. If I could figure out how to give negative stars I would. You have been warned. read more