1. Rent-A-Center

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    Murrieta, CA

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    Rent-A-Center

    3.0 (2 reviews)

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    10 years ago

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    Hertz Rent A Car - No customer assistance is what's in these photos..

    Hertz Rent A Car

    1.7(243 reviews)
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    I have rented cars with Hertz Temecula many times, and I am very pleased with my experiences with…read moretheir cars and service. Big shout out to Kory C and Maria for my most recent visit. Maria is always warm and cordial, and makes me feel welcomed, and Kory is very knowledgeable and easy to communicate with. I got to try Volkswagen for the first time, and Kory patiently walked me through setting up Apple Play to connect to my iPhone, how to check air pressure, and answered all my questions about the car. I really appreciate Kory being so patient and helpful, which made adjusting to a new car a breeze. I highly recommend Hertz for your car rental needs!

    The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

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    Hertz Rent A Car - Customer being let in at 12:29pm after I was refused entry at 12:03pm

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    Customer being let in at 12:29pm after I was refused entry at 12:03pm

    Rent-A-Center - carrental - Updated October 2026

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