The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

I just purchased got a bike for my son there and wasn't sure where to start and the person at the…read morebike area was so helpful from start to finish even my teenager mentioned to me that the customer service was really good. I also love there free Community room We've done a handful of get-togethers and it's free! Such a great part of the community.

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

Joshua is such an amazing REI employee! His energy and dedication to helping customers is amazing…read more He has helped us multiple times, and always remembers us and what we bought. He also knows his inventory, really really well! And he hustles! Thanks Joshua...see you again soon!

Visited this store over the weekend with my wife and had yet another crappy experience. Their…read morecashier Naomi was incredibly pushy with her selling tactics over the membership program. Telling us she strongly recommends we sign up without knowing what our needs are. As soon as we were able to get a word in to politely decline, her energy shifted from pushy to straight up cold. As if it was personal. Here's the thing - my family and I shop at REI very seldomly. Hence why we have no use for a paid membership. And now after the last two experiences, we will never set foot in an REI store ever again.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

As a baseball family, we absolutely love this store! The staff are incredibly friendly and…read morepatient--my son spent quite a bit of time carefully picking out the perfect bat grip, and they were great the whole time. It's definitely our go-to local spot to gear up before summer league. Whether you're a seasoned player or just getting started, Goetz Bros has everything you need.

Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

If you are looking to optimize your shoes and gain some helpful knowledge on insoles and shoe…read morebrands than this is the place. The staff was really helpful, very friendly and the store had lots of options to choose from. What surprised me the most was that the shoes and other items were not overpriced at all. Shop local and support this great store.

I don't have enough words to describe the level of expertise and customer service I received from…read moreThe Rack Spot. With a family of five and now traveling with extra sports equipment, cramming everything into our SUV just isn't realistic anymore. We already had crossbars and tower attachments, but weren't sure they were the right fit. We were considering a Thule storage box but didn't know which size would work best, so I brought to them a mix of borrowed parts from friends to test things out before buying. Mike was incredibly helpful from the moment we arrived. He walked us through Yakima vs. Thule components, explained the differences and similarities, priced out multiple options, and made sure we understood exactly what would fit our vehicle. He also let me know that they price match if that was a concern for me. He was patient, thorough, and genuinely invested in helping us get the right setup. After realizing Thule was the better direction, I returned for updated estimates -- and again, Mike delivered exceptional service. The day before our trip, I went back to purchase the Thule towers, and JP provided the same top‑tier experience. He showed me how to assemble everything, made sure the locks were installed correctly, and ensured I felt confident using the equipment. I'm truly grateful for the expertise, honesty, and customer care The Rack Spot provided. If you're considering bike racks, storage boxes, or any vehicle rack system, I highly recommend this shop. Their knowledge and service are unmatched.

Believe all the super favorable reviews, they are all true!! My super favorite trusted bike shop…read morein Los Altos had recommended a very similar well-regarded competitor (based in San Jose) to get a hitch, bike rack, and installation. It turns out my Infiniti QX 50 can only take one hitch and only one bike rack, so options were pretty limited. After getting a solid quote from this competitor for all three (but pricey in aggregate), I called The Rack Spot just as a reality check. Will picked up the phone and I was blown away by his customer service and the shop's pricing! Without knowing who I had already talked to, Will freely offered pretty good discounts on both the rack and hitch as part of their normal pricing policy, but he then gave me some market color on the Curt hitch I was looking to buy. He went a further step by suggesting that I just order the hitch on my own online and coached me through it, since the shop had just gone through a really steep price hike and it would probably be cheaper to get it my own. I also needed it installed quickly for our trip a week from now, and Will helped me manage the logistics to ensure everything would work out well and placed the order right then and there (the other shop only puts their orders in on Mondays, so I would have had to wait 5 days). All in all, I saved $700 by going to these guys ($1900 elsewhere), so I will be referring everyone to The Rack Spot from now on!

Great selection of riding gear and helpful people. Have bought helmets, boots, and clothes here and…read morebeen happy with all. A family-run store.

This is a hidden gem. Even if you're not a cowboy it is worth the trip to visit and look around!…read moreIndependently owned shops like this that have been serving the local community for generations are a dying breed. You'll find a very friendly staff who are a wealth of knowledge, it has that old world small town feel. A local treasure really. I don't know the first thing about raising horses but I like to drop in once in a while. Check this place out!

Tristan was so helpful. I was looking for fins and booties and a hood for a snorkeling trip. He…read morewas so patient and knowledgeable. Highly recommend this place.

Just received a prescription mask that was made and shipped to SF in under 72 hours!…read more and I could not be happier Dexter is amazing and walked me though the whole process after calling and seeing if there was a chance to get a new mask before my trip next week It's rare you get good customer service these days and it's even more rare for "great" I can definitely recommend this place! Thanks again Dexter

I visit Glass Case with my wife every month or so when we come to San Mateo. We have bought…read moreseveral shoes here and are very satisfied with the selection and prices. Anthony and his team are very friendly and conversational. They don't pressure you into a sale or sell you on something you don't need. Shoe Palace and JD Sports have no soul and no passion about the products they are selling. When you come to Glass Case, you come home to your family that is passionate about shoes and fashion. Come to Glass Case, where sports become fashion and your collection becomes legendary.

Selection was okay, but customer service was nonexistent. Three people behind the counter and not…read moreone greeted us or offered help, even when we were right by the counter. Came back later to give them another chance, but the gate was closed in the middle of the day. Prices seemed about the same as shopping online, so you might be better off just ordering there or checking out the other streetwear shop in the mall that actually gives good service.

Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

Beyond horrific experience. Will stop shopping at Big 5. Bought a Coleman queen air mattress and…read morepump at another Big 5 and the pump came in its own box. Both new and never used. The mattress probably came with pinhole so didn't hold air in. Used up a credit so didn't keep the receipt. Always keep the receipts from this store. Andreas, a manager when I called to explain the situation said he could give me a $30 gift card. But when I got there, I waited about 45 minutes and he didn't give me a refund. He gave me a receipt at my request since I didn't want to go to that store again, saying I left both there for customer service to resolve the next day...figured he could mail me a gift card as promised. The Big 5 store where I bought it understood the situation and apologized for the way I was treated because the actual manager, Matt, hung up on me 4 times and each call was the same: he didn't listen to me and told me to call their customer service and then hung up on me. When I was told by Coleman to take a photo of the items so that they could give me the proper customer service...nobody at the store would take a photo of my items for me. But Matt didn't stay on the phone long enough to hear it. I'm now thinking that's because they tossed the items long before my month deadline expired. Coleman took care of me anyway. April 22 I brought the items to this store and Jessica in customer service told me that I had a month to resolve the issue, not necessarily pick it up as non profits have pick up schedules. Several days before the month ended, I found very appropriately, an abuse shelter who would pick up both items once they had a team member to make the 45 minute trip to do so. I notified the store and customer service before the deadline of the plan that a non profit would be picking them up so they had no right to toss my items. I let the store know on Friday 5/29 that someone was on the way from San Jose (within a week of the deadline within which the plan had to be communicated, as Jessica abruptly mandated) and gave the store the heads up. Andreas couldn't find it and after so many lies and being hung up on so many times, and Jessica not listening and talking over me when I tried to correct her with accurate info, I figured that when he said he would look for it and let me know...that I would never hear. So today, my last call with Jessica, the manager of Big 5 customer service, she defended their action to toss my items since there was a pinhole leak (which they knew from the beginning as I told them so and it was sold that way; I think it was a prior return) and reneged on her prior comment that I had to let them know within the month...not picked up within the month. So I got the expected answer from her when I asked her to send a new queen air mattress and pump to this shelter and here's their address. She verbally attacked me. Now off to call the shelter...and let them know the unconscionable ending. Before I end this you should know that I called at least 5 other Big 5 CA stores for the regional/district manager's name and contact information and none would share it...so abusive managers can get away with their behaviors and their bosses never find out. So regional managers Paul Stockdale (No. CA) and Frank Golden (So. CA), make your contact info known if customers ask so that you can get the best store managers and staff who aren't afraid of accountability, truth and good customer service.