The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

This 5 star is for the rental guys. They obviously work hard. checking out and returning all…read moreincredibly easy and smooth. This is a great service and great people. Thank you guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

I have been coming to this REI for a few years now and I've never had an issues with finding what I…read moreneed or waiting long to get help/ check out. I'm writing this review to shout out Froy in the bike department!!! He is the MVP! My derailleur was whack and he fixed it so quickly. It gets quite busy at the bike department (esp in the summer with kids wanting to get out with new bikes!). Froy also took the time to teach me the mechanics of the bike that I'll never forget since I want to try to maintain my bike myself. I highly recommend becoming a REI member if you aren't already one! Amazing perks such as discounts all the time and you get a return warranty up to 1 year instead of the 90 days. I also like their credit card which gives you 5% back! If you already know you're a regular customer for REI, why not! You'll also get higher cash back on full priced items too. Also just FYI they do not supply bags at check out! So bring your own bag to haul away your purchases!

Brought my bike here for maintenance and repair (Wheel Truing). It was a good price. was offered to…read morechange the brakeline or just the brake cable. opted only for the cable not the housing. after everything and picking up. Bike lost brake and made me crash. Motor (EMTB) has grinding noise. Tune didn't last. Brake has a small slice or cut causing to brake to lose oil gradually until gone. This cable dont brake like this and this is the first ride after the service. Brake wasn't bad before the service.

I've been to Goetz Bros. multiple times over the years for sporting gear (mostly little league),…read moreand their selection and customer service are excellent. I especially want to call out their very knowledgeable staff, who have a real understanding of client needs, price points, and athletics. These guys are pros in every sense of the word, and can help kit your kid (or you!) out without any problem. We've gotten everything from personalized ump gear to gloves, and I'm happy to pay (usually) competitive prices to get everything fitted properly, with a real person who's helping make sure the gear works for you. Parking is much easier at the new San Carlos locale than at the old Redwood city location. Highly recommended.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

LOVE -After buying two pairs of trail hikers elsewhere that…read moredidn't work well, I decided to splurge and go to the professionals. -Tried on four pairs plus insoles and special lacing before I found the magic combo. -Derek greeted me promptly, asked questions and listened to my concerns. -I made it through my planned backpacking trip with minimal foot problems. LIKE -I was able to order the color I wanted and have it shipped to the store or home. MEH -Later, I discovered a color I liked better on the brand's website. Not sure why those weren't an option in the store.

got a roof rack installed by Will and it looks so good. Will made sure I had the right measurements.read more

I truly believe there should be a special "Customer Award" rating on Yelp for businesses like this…read moreone because they absolutely deserve it! To make my long story short: I recently bought a new car, and because of its unique design, nothing available on the market was compatible with it. On top of that, I also bought a new electric bike, but there was no way to "marry" the two together. Even the official dealer couldn't help, despite the vehicle being advertised as "towing compatible." My dream was to ride my new bike with my toddler everywhere possible, but it felt like that dream died when I kept hearing, "There is no compatible hitch." I almost lost hope. but these guys, the true wizards of what they do, worked their magic. Over the weekend, Joe made it his personal mission because he simply couldn't accept that a towing-ready vehicle had no hitch solution. He literally lost sleep researching online to find a way to help us. Two days later, we had a hitch, a rack, and perfect weather to finally go for a beach ride outside the city. Thank you so much to this amazing business for saving my dream and making it possible for us to enjoy our adventures together!

This is a hidden gem. Even if you're not a cowboy it is worth the trip to visit and look around!…read moreIndependently owned shops like this that have been serving the local community for generations are a dying breed. You'll find a very friendly staff who are a wealth of knowledge, it has that old world small town feel. A local treasure really. I don't know the first thing about raising horses but I like to drop in once in a while. Check this place out!

They have such a great collection here and the owners are so nice! As a western rider, it's hard to…read morefind stores with both english and western options! They have it all! There is a wide verity of boots, hats and belts!

Tristan was so helpful. I was looking for fins and booties and a hood for a snorkeling trip. He…read morewas so patient and knowledgeable. Highly recommend this place.

Just received a prescription mask that was made and shipped to SF in under 72 hours!…read more and I could not be happier Dexter is amazing and walked me though the whole process after calling and seeing if there was a chance to get a new mask before my trip next week It's rare you get good customer service these days and it's even more rare for "great" I can definitely recommend this place! Thanks again Dexter

Owner is very nice and friendly. It was really great…read moreexperience in this store!! Highly recommended!! Thank you Anthony. Charlie

Selection was okay, but customer service was nonexistent. Three people behind the counter and not…read moreone greeted us or offered help, even when we were right by the counter. Came back later to give them another chance, but the gate was closed in the middle of the day. Prices seemed about the same as shopping online, so you might be better off just ordering there or checking out the other streetwear shop in the mall that actually gives good service.

Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

LOVE Big 5!! Great selection and definitely has saved me when I needed some last minute sports…read moreitems that my kids needed!