Bought a new set of Konig Snow Chains only to not be able to use them due to defective components out of the box. I was advised by the employee to go through a warranty claim despite chains being unused and purchased a day before initial attempted use. Now I'm stuck with nearly $900 snow chains I can't use 2 stars because the initial point of sale was smooth and the employee was friendly and knowledgeable. Follow up call was more a "We won't help you. You're SOL, go to manufacturer" interaction. read more

Second time buying stuff from this store and using their service for install. Great quality customer service! Top quality brands. Extremely knowledgeable staff as well read more

Can I give extra stars?? I had a great experience at Rack N Road. Customer service was perfect. I had a vague idea of what I wanted, but talking it over with Grant (who was friendly, articulate, and patient) helped everything come together. They were able to install the cargo basket on my car while I waited. Truly an ideal shopping experience for me. Thanks! read more

I called Rack and Road in the morning to inquire about a six-bike rack -- Thule revert 6. They informed me that they had one available in stock. I requested a quote via text, and they promptly sent it to me. A few hours later, I informed them that I would come to have the rack installed. They began preparing the rack within half an hour. Everything was installed smoothly and efficiently. The staff was incredibly friendly and knowledgeable about their work. read more

Rack N Road - SUV with a Thule revert 6 bike rack - Outdoor Gear Near Me - San Jose, California

Ok first of all, I had them install racks and a roof box on my Honda CRV back in 2022 for a cross country roadtrip to the East Coast. Not only did we make it there and back without any issues at all, the setup now in 2026 is as good as the day they installed it. And they were TOTALLY right in convincing me to get the bigger box! I should have written a review back then, but hey, better now than never. It's important to support local businesses and I would recommend them 100% read more

I would highly recommend this place to everyone. The team is very friendly, helpful and informative. Zach and the rest of the gang showed empathy in the situation I was in. I had a little mishap at another location and Chris & the Rack n Road team were quick to find a solution. They're very up front with all the information you need there were no surprises. If I ever need a hitch attached to any of my future vehicles I'm definitely coming back here. If I can add more than 5 stars I would! Thank sooo much!!! read more

Just bought a new Subaru Crosstrek and needed to get a trailer hitch. Went to Rack n Road and they did an amazing job. Great Staff, great products and awesome service from everyone that works there from the owner on down. I will be back and highly recommend this place. read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

Outstanding service from this location. Came in with issues opening the locks on my Thule Motion XT roof box. Mick did a fantastic job locating an internal broken pivot arm & replaced it with a new part the same day, didn't have to leave the box. He was very helpful, knowledgeable, courteous and provided me a spare replacement key as mine was bent. Awesome job & I highly recommend! read more

I'm a repeat customer with Rack N Road. There was no question where I wanted to go! I had my sons car fixed by them and the job was excellent. The service is friendly and reliable. This time I brought my car in to get a 2" tow hitch and bike rack installed. I went with the Kuat. Love the design and ease of use. One day I'll get a tow hitch installed on my other car too. Rack N Road is the place to go. read more

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I feel so lucky to have found these guys at Rack & Road! After purchasing the wrong kayak rack from REI, they helped me identify the better option, had it in stock to show me the differences side-by-side, and then installed it for me right there on the spot. They were so helpful, kind, and really went above and beyond to make sure I was set. I'll be coming back here when it's time for a bike rack! read more

A good shop for rack and hitch, also have trade-in. Knowledgeable and do installation, parts you purchase from them or not. Professional friendly business. Quickly provide quote when call. read more

Great customer service. Special thanks to Eric who helped me get new keys for my Thule rack. I forgot to check in with Yelp to save $2 so I won't be able to sleep for the next two years (a year, a dollar), but I least I have new keys! read more

The employees here are all knowledgeable & kind people. A rarity for people to have both in my opinion. And rack n road seems to have a lot of people with these characteristics. I bought the Smartcap adventure & purchased their expert installation. Full transparency I have not loved the Smartcap but that has zero to do with the people at rack n road or the installation and more about me not researching the product enough for my needs. Overall my experience here has been nothing short of a 10/10. Thanks Chris! I plan to add more to my Tacoma going forward and I'll surely be coming back. read more

Our experience with RackNRoad was a mixed one. Can be something between 2-3 stars. While the crews at the store were friendly and professional, several issues left us dissatisfied. Firstly, I would advise anyone looking to install a rack on their car without a rail track to DO SOME RESEARCH beforehand. We came to RackNRoad without any prior knowledge, assuming that they were the experts in rack solutions. However, we later discovered that our car could have installed the factory mount track from the dealer in the preset rail place, which would have saved us from drilling 10+ holes in the roof of our car. When we arrived at the store, we talked to a staff member and left our car for installation. We paid over $2300 for the rack and cargo box, excited to use them on our upcoming road trip. However, upon returning in the afternoon to pick up our car, we noticed that the rail was installed on top of our car roof by drilling over 10 holes. We had assumed that the rail would be installed in the preset rail place. The staff informed us that the rail place for our car was not made for putting rail tracks, there were no hooks there, and installing a permanent rail was the best way for us. Our attention then diverted as we found that the tailgate could not be opened, it closed halfway after being opened. The staff at RackNRoad told us that this issue had started before the installation, and they had evidence in the form of a video. They advised us to go to the dealer, as this issue should be part of a recall. We went to the dealer that same evening, as we were concerned about the safety of our children (the tailgate closes crazily). The day after, the dealer, at first, informed us that the issue would be covered by warranty, as it was a motor issue. However, when they removed the motor, they discovered a big hole caused by the rail installation, which meant that the issue was not covered by warranty. We returned to RackNRoad and spoke to the owner, Chris, who initially insisted that the error had occurred before the installation. However, when the dealer informed him that they had seen the hole in the motor, he agreed to pay for the repair. We very much appreciated it. The tailgate issue eventually be fixed by the dealer, yet we were left with several holes on our car roof, which we had paid over $2300 to create. We later discovered that the rail place of our car could have hooked factory rail tracks at fixed points, which would have been the best solution for our car and could have held 100% weight capacity. We returned to RackNRoad to send them the replaced motor, as Chris said he wanted to educate his staff to avoid such issues in the future. Although the staff at RackNRoad were friendly and professional, we felt that they did not handle our installation correctly. The consequences of their actions meant that we were left with 10+ holes in our relatively new car roof (2022 model, needing over $8000 to repair, quote from dealer), they had to pay for the motor repair fee ($1000+) and we had to accept a permanent rail that was not our preferred solution. None of us wanted. One more thing, when we went to buy the system, I asked them if they had any discount, and they said no. Then when I researched after everything happened, I found there was a 10% discount link on yelp. You only need to check-in in at that place. Then at the time we returned the replaced motor to the shop, I mentioned this 10% discount thing, and they gave me the discount, so I eventually 'saved' some money on my order. Thanks. In conclusion, while RackNRoad is a professional and responsible store, we felt that they could have done better in our installation. We would recommend that they fully educate customers before drilling any holes in their cars. We probably will go back for some other racks, but with more self-research first. Last, can somebody tell me what we can do with the holes in the top of our car? We are worried about water leakage on rainy days and the weight capacity of our roof. read more

Rack N Road - Our cargo on roof looks nice thou - Outdoor Gear Near Me - San Jose, California

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Great service and advice on hitch, bike rack, roof rails, and roof mounted storage box for my honda crv. Installation was smooth. They matched competitor prices. Very happy with purchase and would recommend highly. read more

I had bought the rack back in 2021. Spoke to Ana 20 min before closing on Sunday, Father's Day. She said if I can make it before closing time, she will able to help me. Maria helped me and was nice & courteous. Highly recommend this place. read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

I agree with another reviewer about employees being knowledgeable and kind. I brought in a hitch install I started but I realized was too difficult to complete on my own. Previously I had installed a couple hitches on my own, but on my new car it fit under the bumper cover, and required too much strength at an odd angle for me to do by myself. They were able to complete it (and even gave me a discount because I had started the install). People were kind, they gave me a lot of details about what they had done. I even looked under the car when I got home, and it was done as it should have been done. read more

Excellent communication! Rapid response! Awesome attitude and work ethic! Will be back here for more

I got my Thule RTT, Decked storage system and Major Shady awning from this store. For the most part I dealt with Chris and he is amazing. After one year everything is holding up fine and no complaints. Highly recommend this store. read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

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If you are trolling the internet researching for a hitch and bike rack, or anything car rack related... stop! These guys at Rack N Road knows their stuff and deliver primo service. I was able to deduce what hitch, bike rack, and installation in and out in a few hours. They are very knowledgeable and won't up-sale you on what you don't need. They also have many brands to choose from and knows all the models and what manufactures are good for. I would highly recommend them even before you spend countless researching. Just cut to the chase... I purchase the saris Module system for our e-bikes and hitch. read more

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Great service Experienced good customer service Not cheap but they told me to go direct and I saved money.. read more

Nothing but great experiences with this business. Friendly, knowledgeable, and extremely flexible and accommodating. I would not consider going anywhere else for my hitch, cargo box, crossbar, bike rack, etc needs. read more

purchased a Thule bike rack from Rack n Road and the guys are knowledgeabl, super helpful and friendly. Awesome service. Thanks fellas. read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

First time customer and definitely will be back for all my Truck outdoorsy needs. Mik (phone) & Zach (in persom) were super helpful with all their suggestions and advice. Got the RetraxPro XR install on my F150. Installer Mike took barely 1hr to get it all installed and setup. Would highly recommend this shop and these guys. They all know what they're talking about and super cool dudes. Easy to speak with and willing to educate newbies. read more

Great experience! Really glad I found this place online and being local in san jose. Forsure if its the 1st time buying, mKe sure you check out in person. I almsot bought online from a website. Almost got an XL size. Ended up getting the XXL size for my 2017 Lexus RX350 thanks to Tate! Tate was amazing from the start. Showed me variety of options and made sure the cargo box was the right size and fit for what I was looking for. Thanks Adam and Tate for installing so smooth and quickly. All around was a great experience! 5 stars!!! read more

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Really nice guys. Came in wanting a Thule box and they got me hooked up within the hour. Knowledgeable and chill vibe. Gave us a walk thru at the end so we know what to do and not to do - No drive thru car wash lol. 5 stars, thanks guys! read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

The customer service here is top notch. Especially from Mick and Luke . I took my bike rack in because I was having issues mounting it to my car. They helped me fix the bracket and advised me on a few different things with the bike cradles and didn't even charge me for labor ! I highly recommend this place ! Thanks Mick and Luke ! read more

This place is awesome. Called, told me exactly what I was looking for (Thule rack that goes on spare tire of my jeep). it was on backorder, so I had to wait but not their fault. They called me when it came in. I called to see if they could install, and they said come on in. quick installation with a smile. this is how you run a business! read more

Looking for something quick, done right, with a warranty oh and a smile....Rack N Road!! Stopped in to check out the roof top options, I walked out and hour n a half later with a custom roof rack for my "naked top" Audi S7. Current situation: Just arrived @Donner Ski Ranch for another day of fun!! Thanks to Rack n Road *San Jose I was able to pull these boards in style, made it safe n sound!! Initial quote from Julio. Expert in the rack industry and sent me a quote ASAP. Chris helped me when I showed up and the engineer who did the install G (I think? Lol) he's the man. He even got me involved in making sure the instal process was exactly what and how I wanted it. Last but not least, he showed me how to load the snowboard rack. Great experience!!!!! M' read more

Rack N Road - Outdoor Gear Near Me - San Jose, California

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The Best in BayArea. We got some racks here. They are very nice, helpful, and the job they did 4 months ago? I have No complaints but remember them services are Great read more

Great experience. Full service with knowledgeable employees. Highly recommend Rack N Road for all your car carrying accessories. Plenty of inventory to cover most cars and price ranges. I purchased Thule crossbars and an Inoo brand low-profile carrier for the top of the car. They have all the popular brands. read more

This is definitely the place you want to go. Don't go anywhere else! Mick helped me and gave me the kind of old-school high-quality customer service that I love and wish everyone everywhere delivered. Clearly, this is a value here! This place also has a superior selection and they know their products well. You've come to the right place! read more

Was looking for a kayak loading solution to place a kayak on the roof of my minivan. Although they didn't carry the specific kayak loader hitch attachment I was looking for, they were extremely helpful in pointing me to an adapter kit I needed to install my Big Catch kayak pads to my Yakima roof rack. The sales associate was super knowledgeable and explained in detail how the adapter kit worked with my roof rack. Highly recommend Rack N Road for their expertise and a professional experience. read more

This store is great!! Very knowledgable and professional. They showed me an Inno rooftop box which is far superior to the Thule Motion XT. They did the install quickly and showed me the tips and trIcks. Price was good. They really know their products. the rooftop box has worked out very well on a 7000 mile trip. We had a Thule Motion XT before from REI. The Inno and Rack & Road was way better experience!! I highly recommend this store and Inno. read more

These folks are amazing! They are really nice and customer service is terrific. They are very knowledgeable and will give you all of you options before you buy anything. They are easy to get to and parking is readily available. Definitely feel like I was taken care of and received great value for my money! Bring these folks some business you won't regret it. read more

The guys at Rack N Road installed a Torklift EcoHitch tow hitch on our Tesla Y within 2 days of my first phone call. They had the parts and were able to squeeze us in, so that this task could be taken care of very conveniently for us. Really appreciate that they could do this, and at a very reasonable price point (in comparison to some other options). I would recommend highly. read more

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My husband has been a long time customer but he and I made our first purchase together in 2015. We purchased a Yakima Roof Box and a bike/snowboard ski hitch rack. This year we started to have some issues with our Yakima Roof Box. For each issue, I called Rack N Road, they said bring it by and either quickly told me what I could do (and even gave me a receipt reprint from 2015!) or fixed it on the spot. Both times I had my baby and pup with me and they worked around it especially when my daughter was sleeping in the back seat. I really appreciated their no hassle approach saving me time and extra effort where it didn't need to be used. I'm not a huge fan of their current location since parking is tough and off a very busy street but aside from that I'd give them my business every time. read more

Solid service. I had purchased a bike rack and trailer hitch for my Subaru Crosstrek 2024 and had no idea how to install it. I called them up and they were more than happy to do it. I got the service in the same day. Quick and easy! Definitely recommend. read more

Rack N Road - Piston pro x - Outdoor Gear Near Me - San Jose, California

The staff is super informative and helpful. The entire staff seems to work so well together. I went there to get a key for my Thule rack that had.no number on it. They were super accommodating and were able to find a key that fit after like 20 attempts. Especially Anna who helped me today. Thanks again! If you need anything to carry your bike or kayak or whatever they have it or can get it and install it. read more

I recently had my TESLA model S fitted with a hitch to accomodate a THULE Easy fold XT bike rack. Chris who is the manager provided exceptional customer service as I had some issues with the installation (missing clip and some clean up on the opening that was cut into the bottom plastic pan of the car). He proved that GOOD customer service and follow through are valued and took care of everything needed to make sure that I was happy with the overall purchase/installation by RackNRoad. My only comment for other TESLA owners is that you will definitely want to remove the hitch when not using it as it sits below the bumper far enough that you can scrape the hitch when pulling in/out of driveways (which can be "memorized" into the suspension program, but when driving around town it is not always apparent that you would need the car suspension adjusted up to "high") read more

Rack N Road - New hitch from RackNRoad - Outdoor Gear Near Me - San Jose, California