Man! Never thought I found myself for time on a random week trying to get Home back to the east…read morewith a dead battery and waiting for AAA to come won't start me! Lol Thank goodness that he told me to call ahead to see if they had the right sized battery! When I called the Campbell location, they had my battery but we're short staffed and could not install. I called the San Carlos Ave., AutoZone location and the gentleman there said they had enough employees to install a new car battery for me! As I drove over to the San Carlos auto, three other people were also there with dead batteries and purchasing new ones to have them be installed as well. lol Oscar helped me install. The battery was incredibly helpful and someone talkative since he was an early 20's gentleman and I told him how my son and I had to deal with the pandemic he told me he was the class of 2020!! Goodness, what an awful year to graduate, but very iconic at the same time!! Pandemic times, there's been a number of people I've been in contact with that honestly have no Customerservice skills whatsoever!! Granted in my mid 40s and talkative, but I also can read a room. Speaking with Oscar he made conversation easy and was very helpful and was able to get me in and out within about 20 minutes since he had a line of cars out the door, meeting batteries! I will definitely go back and buy other products here since their team seems to be so incredibly helpful and busy!! I'm very thankful for the team here at AutoZone off San Carlos Ave. Hee.

Noe & Armando F. First off I cannot thank them both enough, as a female going into an auto place…read moreit's intimidating but these two guys were SO HELPFUL!!!!!! My car battery died and these two helped me figure everything out. Friendly, helpful and great customer service, informative! Thank you again Noe and Armando.

Carlos valencia, best emplyee, and very respectful, very ongoing and always in a great moodread more

I believe this store could improve by creating a more welcoming and positive atmosphere for…read morecustomers. A simple greeting when someone walks through the door, a smile, friendly facial expressions, and asking, "How can I help you today?" can make a huge difference. The atmosphere could also feel brighter and more inviting. Most people coming into an auto parts store are there because something is wrong with their vehicle, which can already be stressful. Customers should feel comfortable asking questions, especially those of us who may not know a lot about car parts or how to install them. I would also like to see management lead by example by being approachable, patient, and willing to help instead of making customers feel watched or uncomfortable. Employees could explain things without making a customer feel like they are bothering them. I am not asking for special treatment. I would just like this location to feel friendly, helpful, and welcoming to everyone who walks through the door. A little kindness, patience, and good customer service would completely change the experience at this store and would make customers like me actually want to come back.

I love my neighborhood Kragen store because of how wonderful the sales associates treat me. They…read moredon't look at me silly when I need them to look up a part, and are always courteous and helpful here. Everything is organized, so I can find what I need and be on my way. There is one quirk to this location- the entrance to Wheelworks is located on the side of the building before the entrance to Kragen. This confused me when I stopped here for the first time because I parked in the Wheelworks parking lot. Funny enough- I have walked into Wheelworks on more than one occasion on accident!

Bought a new battery here about 3 months ago. Came with a 2-year warranty…read more Idiot BF left the lights on in my car all night so the battery died. Went back yesterday to get a new one, and they offered to do a thorough check on the car to see whether the problem was the battery or whether it was something more serious. They said it would take around an hour but it only ended up taking around 20. They were prompt and courteous, and everything was done for free! 5 stars fosho.

Tayo saved me after my car battery died & was a great help!…read more Gave him my make and model, he pulled up inventory, and explained the available options (including the warranty). Asked for his recommendations on what tools I'd need to install the battery, he walked me over to the tool section and patiently explained what socket wrench and attachments I'd need, including explaining the best value by tool vs. kit, all without pressure or push to buy more than I needed. Lastly he explained what process I'd generally need to do when I got home and explained how to drop the used battery off to get a core discount. Tayo made the whole experience super easy & made it feel like I could tackle it without being intimidated. Thank you, Tayo - you saved the day!

Old school line a hardware store for auto parts Not that…read moremany left in the area since Winchester auto parts went bye bye a few months ago Knowledge and friendly service Thanks much

Stopped off here to pick up some sundries for the car. Staff seemed more intent on chatting with…read moreeach other than helping clients.

Consumer Alert: Avoid buying auto parts from O'Reilly Auto Parts as th…read moreConsumer Alert: Avoid buying auto parts from O'Reilly Auto Parts as they will not, and do not .honor the parts warranty. They will if the sales transaction is less than 30 days, and only if you have the original receipt and the original box for the part. It makes no difference to therm if the parts have a written warranty for 2 4 6 8 or 10 years, or is one of the LifeTime Warranty's that they sell - after 30 days with O'Reiley's Auto Parts your on your own. These people are the biggest rip-off artists in the entire auto parts supply business. DO NOT BUY ANYTHING FROM O'Reilly Auto Parts AS THEY DO NOT HONOR THE WARRANTY IN PRINT OR what's printed ON THE BOX - Instead you should consider doing business with NAPA, AutoZone or CarQuest for your automotive needs - Don not make the mistake i did, as they will NOT HONOR the parts warranty after 30 days.

I had two trucks get their window tinting at Xtreme HID and we couldn't be happier with the service…read morethis business provided us. They were professional, kept their timeline, were flexible with scheduling, and back up their work with lifetime warranty. If you're shopping for window tinting service, this is the place to invest your money into. My wife and I are happy customers and would be back to this shop for future custom work. Thank you Xtreme HID team. -Marco H.

Smooth installation, no haggle pricing, will come here again when I get dashcams for my other cars…read more (They also do rear hitches, which I will also consider them for installation.)

Speed Element is awesome!…read more Kyle has been super helpful both times I've brought my car here. The first time, the team helped me install new wheels and tires on my '15 STI, and they dialed in the perfect alignment. I came back a second time because I needed to track down a boost leak before my upcoming tune. Kyle and the team diagnosed and fixed it flawlessly--no more leaks! If you're looking for a shop that values clear communication, fair pricing, quality workmanship, and integrity, Kyle and Speed Element are the way to go! I will definitely will be back for more work on my car Thanks Kyle and team!

Had coil over put on my Mercedes and no issues what so ever the Guy that has always helped is…read moreKyle he is the one we do bussiness with when have my service done on the Mercedes . Today Tuesday getting a new set of tires put on mounted and disposal of tires and alignment they guarantee their work which is awesome and I I like said haven't had an issue. With any wirk done here .they are quick to get you taken care of which is always a blessing Thank you at speed element ‼

I came here for the first time with my husband to have some work done on his car. When we walked…read moreinto the store it looked clean and appeared very organized. The front desk staff were super nice and welcoming. They were able to give us pricing, availability and also an estimate on how long it would take to have the work done on the vehicle. We were also greeted by the store manager Moe. He was very knowledgeable and polite. We decided to proceed with the services and so we left the car and then sometime later we got a notification that our car was ready to be picked up. We came back to the store and they did a great job! We will definitely continue coming here moving forward for all our vehicle needs! Thank you to the staff at Pep Boys!

I came in for a tire repair (under warranty). I purchased all 4 tires from Pep Boys June 2025. They…read morequoted me 3-4 hours to complete a simple tire repair! They did not repair all the leaks. The tire was STILL leaking air. I took it to Firestone. I saw the tire. The repair was totally botched. Additionally, Firestone told me that the Pep Boys technician put the tire on backward. Tires are directional! This is definitely one of those auto repair shops to avoid!

Old dude has 0 respect for customers and 0 understanding of the situation. Just has his own…read morethoughts and believes he's right. The way he speaks is triggering, and it gives a lot that he just doesn't care. I mean, I understood it was gonna be this way as soon as I saw his vibe and style Young dude is funny... scared to talk or what? Couldn't even tell me his name cuz scared of a review? just laughing around and doing nothing. Basically the old guy's little yes man sad experience... miserable store..

If I could give this place zero stars I would, worst customer service here nothing but a bunch of…read moreincompetent workers here that don't know what the hell they're doing. What happened to actual good workers that used to run this place. Avoid this location at all cost!!

Second time buying stuff from this store and using their service for install. Great quality…read morecustomer service! Top quality brands. Extremely knowledgeable staff as well

crawled in there with a rack about to fall off. No appointment and not a rack they sell Chris and…read morehis store manager where able to repair in less than a half hour. charged nothing so I bought a bike rack. they assembled and installed in 20 minutes. If you're in a jam, give them a call.