I'm super satisfied with the maintenance I received on my car. I got all 4 tires changed and an oil change. The staff was very attentive including the manager Mo! He's very detailed and knowledgeable of cars. The whole process was easy and in a timely matter. Will definitely be coming here again. read more

I came here for the first time with my husband to have some work done on his car. When we walked into the store it looked clean and appeared very organized. The front desk staff were super nice and welcoming. They were able to give us pricing, availability and also an estimate on how long it would take to have the work done on the vehicle. We were also greeted by the store manager Moe. He was very knowledgeable and polite. We decided to proceed with the services and so we left the car and then sometime later we got a notification that our car was ready to be picked up. We came back to the store and they did a great job! We will definitely continue coming here moving forward for all our vehicle needs! Thank you to the staff at Pep Boys! read more

I came to this Pep Boys location for a simple inspection, and it turned into one of the worst experiences I've ever had. From the moment I arrived, they kept me waiting and gave confusing, inconsistent instructions--"go here," "no, not there, go somewhere else"--with no clear direction or respect for my time. I have now been waiting for over THIRTY MINUTES, and the technician still hasn't even shown up to perform the inspection. This is completely unacceptable. There was no communication, no updates, and absolutely no sense of urgency or professionalism. I deeply regret wasting my time coming to this location. If you value your time and expect basic respect and service, avoid this place at all costs. read more

I made a morning appointment to get my battery checked and clarified I needed to be out by 4 pm, I was assured that was perfectly fine and a battery should not take too long. However, then I was told there would be a 3-4 hour wait, which was disappointing but fine. They told me they would call me in two hours to update me if they would be able to service my car that day or not, however after 3 hours I had not heard anything. I called them and they told me they had not looked and to wait for further updates. The online portal said they had not yet looked at my car throughout this full day. 5.5 hours later I got an automated message saying my car was ready. I went back and they had not actually serviced my car - just the diagnostic was ready. At that point it was 3:45 and I left without them actually servicing my car in any way. They changed my oil (despite me not asking them to and it had only been 1,000 miles since my last change) so I paid for that and left. The front desk personnel were not kind nor welcoming, and at one point told me "just because you have a morning appointment does not mean we can look at it same day." I wish I had checked reviews before making this appointment. read more

Warning: Call Center Promises vs. Store Reality (Zero Transparency) I've used Pep Boys for years, but the service at this Stevens Creek location has deteriorated to the point where I can no longer trust them with my vehicle. I scheduled an 11:00 AM Tuesday appointment for a rear brake job on my F-150. I even called that morning to confirm and specifically noted I had a hard deadline for a doctor's appointment at 3:00 PM. A person named "Ale" assured me I'd be in ASAP and out on time. The reality when I arrived at 11:00 AM: The "Ale" Mystery: The front desk had no idea who "Ale" was and told me I likely spoke to a corporate call center. This is a huge red flag--the people booking your appointments have zero connection to the actual shop floor. No Respect for Time: Despite my "appointment," I was told they might be able to start the diagnosis by 3:00 PM. Why even offer 11:00 AM slots if you're 4 hours behind? Zero Price Transparency: I asked for a simple quote for the three levels of service (Basic, Plus, Premium) they advertise. There was no pricing posted on the walls like there used to be, and the staff flat-out refused to give me any pricing information until a mechanic looked at it. I understand needing an inspection for a final total, but they wouldn't even provide a baseline for the pads. I ended up leaving without service. If you value your time or want to know what you're paying before you hand over your keys, go elsewhere. This shop has lost a long-time customer. read more

Got my tires changed ! Great service from Moe ! Very time efficient. I called and got my tires changed the same day within 3 hours. Thank you! read more

I wrote a review on March 7, 2026 sharing my experience at the Stevens Creek Pep Boys location. This review is a follow up to the responses I received from Pep Boys because of the original review. I left the review and as you can see, someone responded asking me to provide my contact information because they wanted to make this right. i did reply and provide my contact info via email and they responded that a case was created and someone from field leadership would reach out to me. No one reached out. I emailed them several weeks after the fact explaining that no one reached out. They replied stating that the case would be escalated and someone would reach out. Here we are in May and still, no one reached out. I've come to believe that the responses to the reviews and their emails are AI monitored and generated. Pep Boys AI, please don't bother responding. read more

I am writing to express my frustration regarding my recent service appointment. I scheduled an appointment for 10:30 AM to have four new tires installed on my vehicle. Unfortunately, my car was not ready for pickup until 4:30 PM. Waiting six hours for a tire installation, especially with a scheduled appointment, is extremely disappointing and inconvenient. I planned my day around this appointment and expected the service to be completed within a reasonable time frame. I would appreciate an explanation for the delay and would like to know what steps Pep Boys will take to improve scheduling and service times so that other customers do not experience the same issue. read more

Oh my this place has stepped up it's game in the past few years. After finding out about the joint from CarAdvise, I am very impressed. Got a good price for oil changes. Shout out to my server Tony for the A++ job done in getting my oil change ready. He did a good job of making sure my mum's car get's into a fixing stall. Not sure where the bad reviews are coming from but I had a great time. Another shoutout to the the manager Alfredo, did a very good job of keeping the place in order. Never have I ever seen great service from a Pep Boys. I will come here again for all my oil changes. Drawback: I could appreciate it if this place has water available for people who are waiting for their car. I know other places that offer this but I think pep boys can benefit from this as well read more

Pep Boys - Waiting area - Auto Repair Near Me - San Jose, California

I had an appointment today at 3:00 for 4 tires and alignment. I got there at 2:50. No one was at the counter. I went into the service area. No one was there except about 5 -7 cars in the bay. I went back in any still no one except a guy sitting in the lounge. I went back into the service area and flagged a guy sitting and asked for some help. He finally notified a guy and he came out. He said can I help you and said I had an appointment for tire and alignment. He said wait a minute as the guy sitting in the waiting area was waiting for 30 minutes. He came over and inquired about tires and price. After about 10-1 minutes he declined and walked out. He said I was number -6 and would be ready by 6:00 PM. I said really, and I decided to leave. Why? No one working, at least 15 tickets with keys on the board, and a guy waiting 30 minutes just to inquire about tires/price. Never will go to Pep Boys again. read more

THIS PLACE IS AN ABSOLUTE SCAM! CON ARTISTS. STAY FAR FROM HERE. We brought in my sister Audi for tires. We received a call from them while they were changing out tires, and said the brake pads were full worn and quoted "metal to metal" meaning there was nothing left, and it's actually unsafe. They also said we need to replace rotors. He quoted us $800. We were shocked by this as the car had been at a mechanic recently. We declined service. We took the next morning off work to drive to a mechanic for a second option, and he said there is 80% of the pad left on the brakes, they were totally fine and needed no replacement. When I called the store to discuss this absolute scam they tried to pull, the manager had the nerve to tell me they mixed up two work orders, and it was another Audi in the shop who needed the brake pads and rotors and it wasn't on our work order. I looked at our invoice, and notes and it was in fact written on our paperwork! I can't believe a company with a big name like this could be such crooks. I will be reaching out to the corporate office and also reporting this business to the BBB. read more

I didn't have an appointment, but they were still able to perform an oil change. I dealt with Moe, who was kind and friendly.

DON'T BRING YOUR CAR HERE. I had my rotors and brake pads replaced in April 2025 and have returned four times for the same reoccurring issues: squealing, shuddering, and braking inconsistency. Despite replacing parts, the issues always return. This time it was not just annoying - it was dangerous. On my third return (12/29/25), the wrong rotors were installed during the service and I had to wait until closing for the correct parts to be installed. I appreciated the correction -- but during service they failed to provide an inspection report, which they normally do. Huge red flag. I think the techs were rushing to finish because after I left, something felt wrong with the brakes. It sounded and felt like something was loose or falling off. There were also sounds of misaligned brake pads when braking but no vibration in the wheel. I was towed back on 12/30/25 (Pep Boys paid- another red flag). The manager Alfredo admitted to me that something was loose -- and literally made the sign of the cross, physically acknowledging how serious and dangerous it could have been, especially at highway speeds in rainy conditions. He was kind, communicative and prioritized my vehicle. He made the repairs and sent me on my way - still with no inspection report and no documentation showing what was repaired or replaced. The brakes felt good after that, but it needs to be documented that you repaired a safety issue from work done at your shop. When I returned on 12/31/25 to request the service log and both inspection reports (required under BAR regulations and CA consumer law), the manager, Alfredo Lopez became defensive and aggressive. He then created inaccurate inspection reports and paperwork for the services provided two days and one day prior, attempting to shift blame away from the work done. He even claimed they never touched the affected wheel -- despite the fact that rotor work requires wheel removal. This shop demonstrates a pattern of unsafe work, missing documentation, and dishonesty and aggression when asked for industry required documentation. Don't gamble with your car -- or your life. Find a reputable mechanic and skip this place. read more

Wiper blade flew off on the freeway. They wouldn't sell us a blade or allow us to have the shop install one. Ridiculous

Huge ripoff. Not only was the amount due $400 higher than what they said it would be, but my problem isn't even fixed. Also just unprofessional employees with a lack of communication. I called them to OK the service on my vehicle and then they call me 5 days later asking if I want to OK the service on the vehicle, so they clearly don't communicate well. I've had another bad experience with this shop before, back in 2017 when I had new suspension put it and they didn't fasten down the bolts on one of the struts so the thing was just banging around creating a lot of racket and messing with the feel of the ride. So I had to take it back to them so they could fix their mistake. Very unprofessional. If your car broke down and this was the only shop available you would be better off buying a bicycle. Never we coming back here. read more

I had Enterprise make an appointment for me because when I had the vehicle inspected the battery tested bad. Well my appointment was at 10 am. I was told it would take a few hours before my car would be ready! How long does it take to change the battery? I can't stay here all day. I have other appointments to go to. Why make an appointment if you don't get good service? read more

We got a flat tire. After ordering a new tire online, we tried a walk in here to get it fixed. We were able to drop off the car at 8 am and it was ready by 12 pm the same day. The price was very reasonable at $30 as well. After failing to get an appointment at several other places, this was a breeze! read more

I have sent messages, started a case with Pep boys customer care, and attempted to reach out to the corporate office, yet there is still no resolution. The last resort is to report this to the BAR. Everyone I speak to is the same: dismissive, rude, and unwilling to take accountability. This review is for Pep Boys in San Jose, CA, at Stevens Creek Blvd. read more

TLDR: Long service time with unreliable wait time estimates. They will cancel your appointment if it's late afternoon and they can't handle volume. Avoid Sundays. Prices are reasonable. I made an appointment for noon on a Sunday and arrived a few minutes early. Getting checked in was quick and easy. My problem was a broken TPMS system. I wanted to check out which sensors needed replacing and a cost and time estimate. They gave me a 2-hour estimate for when they'd get me those answers via a phone call. At 1:10 I received a digital copy of my vehicle inspection report, but no call. At 1:30 I called and asked for an update. The assistant manager answered and told me my TPMS was broken, so he obviously didn't read the intake report, and he had to clarify with the tech about which sensors needed replacing. I finally got a quote of $82 per sensor (4 total) and gave the go-ahead. They gave me a time estimate of 1-1.5 hours. I returned to pep boys at 2:30 and was told it would be 30 minutes, which is right on time. At 3:20 it still wasn't done and I inquired again. The manager went to the mechanic who had left my car up on the lift and didn't finish it before moving on to another car. He told the mechanic to finish my car right now. I heard the mechanic say "can't they wait another 5-10 minutes before I go back on that car?" which doesn't bode well for their customer service priorities. The assistant manager then told me it would be another 30 minutes. The car was ready at 4 and checking out was a bit of a mess as far as communication between staff - one computer was in use that was needed for closing out my car and they misplaced my car keys for a moment, etc. I did receive a discount for my time, so I paid for 3 sensors instead of 4. My total time there was 4 hours. I wish they had been honest upfront about the timing because I wouldn't have waited around. I would've gone home and picked up my car later. I overheard a customer come in at 3:26 for a 3:30 appointment and the assistant manager declined him. He said that they called everyone with appointments for the rest of the day and cancelled them because they're full (they're understaffed and don't prioritize well, as I previously described) and that Sundays are their worst days. This customer was obviously bummed and very nice about it, schedule an appointment for the next day instead. Make sure you book for earlier times to avoid this!! Also avoid Sundays! read more

I can't recommend this business--especially Tony--enough! I've never had a positive experience at a tire shop until today. My dealership told me all four of my tires were worn out after only 19,000 miles, but Tony checked them and confirmed they're still in good shape. He also explained that the tires my Jeep recommended were far more than I actually need. It's refreshing to work with someone so honest and trustworthy in the car industry. When I do need tires, I'll gladly drive the 30+ minutes from Morgan Hill to this Pep Boys. read more

Pepboys ripped me off. They charged me $250 to change my the driver side headlight in my wife's chrysler 300s. The passenger side bulb went out I took it to JB automotive in San Jose and they replaced it for $78. Pepboys basically robbed me. I suggest people never go to this Pepboys unless you want to be grossly over-charged. I don't know how these people can sleep at night. Crooks. read more

I made an appt. online, requested a call to discuss the reason I made the appointment, no one ever called me- I got updates they were expecting to see me today, then when I show up today, they refuse to service my car because they don't have the right technician there today! It would be nice if someone would have told me they didn't have certain technicians on certain days! Taking my business elsewhere! Thanks for nothing Pep Boys! read more

Dropped off my car early in the morning, didn't get it back until 20 minutes after the shop's closing time. At the start of this week, I needed to get new tires for my car and had called around several different tire shops to ask if they had these specific Michelin tires in stock. It just so happened that Pep Boys was the only shop that had my tires in stock, so I decided to go with them after giving them a call and being told that "as long as you drop off your car in the morning / before 12PM when the shop tends to get busy, we'll have enough time to service your car today". I specifically asked if I needed to make an appointment for my tire change, but the person on the phone said that I could "just bring it in as soon as you can today and it'll be serviced". I brought in my car to Pep Boys, DROPPED IT OFF at 9:40AM, and was told my car would be DONE by 12:30PM. Because this waittime was shorter than I expected, I walked over to a nearby coffee shop and waited until then. When 12:30PM rolled around, I heard nothing from the shop and checked the Vehicle Status link that was texted to me, which read that my vehicle wasn't assigned a technician. I waited a few hours since the person on the phone mentioned it was a busy shop, however after calling the shop around 3PM, I was told by another person that my car would be done WITHIN THE HOUR. I walked back to the shop around 3PM and by 4:30PM my car was STILL NOT DONE. I asked a few associates when my car would be done and kept getting the same response: "soon" with no specific timeframe given -- this went on until the shop's closing time at 7PM. At 7:20PM I FINALLY got my car back. What was supposed to be a 3-hour ordeal, turned into an ENTIRE DAY of waiting around for my car's tires to be swapped out (which only takes an hour or so, NOT an entire day). I had to wait until AFTER CLOSING TIME to get my car back and I honestly feel bad for the staff there at Pep Boys. 2 stars for this Pep Boys location because I'm feeling a bit generous to the staff, since this is clearly a management issue: 1 star for the tires I needed in stock + a successful tire change, and the other star for some employees (Tony and Eduardo I believe) that helped me process paperwork + updated me on my car's status after a whole day of waiting around. A bit of advice to Pep Boys management who sees this: please stop overbooking appointments and walk-ins, and stop giving short waittime estimates to customers if the reality is that service won't be done for hours on end. I'm glad I got the tires I needed, but I will not be making a stop at this location again for any service. read more

I normally don't leave reviews but I decided to leave one today because of how I was treated at Pep boys. When i initially walked in I was greeted with the friendliest staff. I got a basic oil change on my car I was in and out at a timely manner. read more

I received amazing and wonderful service from store manager Moe and mechanics. I got my breaks done and was explained what was being done with knowledgeable information by Moe. I will be back from now on. read more

The team is friendly, they worked quickly and did an outstanding job. Everything was done perfectly and on time.

I recently bought a used 1992 Toyota MR2 and brought it in specifically for a suspension inspection due to handling issues. I confirmed in that the shop would check the suspension related components such as sway bars. I hadn't lifted the car myself yet, as I wanted a professional opinion before diving into any work. While I was originally quoted 2 hours for the inspection, it ended up taking 4 hours. Afterward, I was told the following needed attention: 1) Rear tires are worn 2) Slight play in the front tie rod They did provide photos, which I appreciated. However, once I removed the wheels myself to start sourcing parts, I discovered two major issues that were completely missed: 1) The front sway bar is entirely missing, with the mounting point broken. 2) The rear sway bar end link is visibly bent. These are not subtle issues--they should have been identified immediately, especially given that the vehicle was already jacked up. I brought the car in for a thorough professional assessment, and it's very concerning that such obvious problems were overlooked. This kind of oversight defeats the purpose of getting a professional inspection. read more

Pep Boys - Pep Boys photo which show's the sway bar missing - Auto Repair Near Me - San Jose, California

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It almost seems pointless to write a review on a clearly failing company, but they deserve it. When it comes to stupid and an example of how not to do something, look no further than these idiots. I bought a lifetime alignment from their Story Rd location (now closed) and recently got new tires I moved out of the area, but was back in town and thought I should get my alignment checked. After noticing on line the Story Rd location was closed, I made an appointment at this location (I did it around midnight). At the time, they had appointments at 8, 8:30, 9, 9:30, etc...with only the 8am unavailable. I took the 9:30 am appointment. I arrived at 9:30am and was seen promptly. I mentioned my lifetime warranty and they claimed I was not in their system and had to show proof. Fortunately, I still had the required paperwork. They went from happy to see me, to sorry we can't help you in a hurry. The guy said my car would be ready around noon. I replied that I had a 9:30 appointment and they replied 'that was to speak with an advisor' NOT TO GET WORK DONE! They said several people had walked in before me and that was my tough luck. Being in from out of the area, I figured I didn't really have a choice and I would just wait the 2.5 hours. I voiced my displeasure with their interpretation of how appointments work. Apparently that was all it took. Miraculously my car, that was supposed to take 2.5 hours was somehow on the rack within 15 minutes, but low and behold they didn't have the software to align my 2018 vehicle and I had to go to their Sunnyvale location if I wanted their warranty honored. I'm not a rancher, but I know BS when I smell it. This company doesn't want to honor their appointments, their agreements, or their customers. It's a terrible company occupied by lazy buffoons that is destined to fail in the next few years. STAY AWAY!! YOU'VE BEEN WARNED!! read more

Came in to replace a battery. No appointment, but I didn't get any kind of ballpark time that it would be completed. After an hour I asked someone who barely acknowledged my existence and he said that he'd check and tell me in about 5 minutes. He disappeared for 15 and never bothered to come back. It wasn't until another employee saw me staring out into the service bay that she informed me that it would be an additional 2-3 hours before the replacement was completed. I had an appointment in the East Bay and this was a problem because I had very little faith that this would actually get done. I understand that things happen, but this should've been disclosed or an update provided. Not to mention that the employee could've come back and explained the situation like he said he would. read more

Too many people trying to get services from here, wait for a while, but need to come back other times.

Wow. Please dont tell customers it will be about 3 hours and 3 hours later my car is still parked in the parking lot with a waiting list ahead of me. Leaving. Modesto Pepboys service faster. read more

Okay so I responded to them via email and so far this has only resulted in getting this auto responder every time I give them the information they ask for. "We do apologize for the poor experience. We can file a case on your behalf to be reviewed by the Field Leadership Team. We would need a confirmation of the location where the issue occurred. Any other details you would like to include is appreciated. Please let us know if you would like to proceed. ev" This has resulted in five identical responses from them and no useful information, help, or resolution. So I guess the "not caring about customer service" runs deep with them. read more

I have been coming to this location for years and service has never been great though, may be I just kept coming for no reason seeing the large Pepboys store getting pigeonholed into a service shop. Alfredo who used to be a mechanic, now became the store manager and started threatening its own long standing customer. He started price gouging for the first time, $140 just for an oil change. If you can afford to wait 4-5 hours for an oil change while paying $140, go there. I suggest not since staff is disrespectful and threatening to their customers, poor service and overpriced. Let them go bankrupt. read more

This place is a scam!!! After paying $1200 to have a complete break change. I had to go back 3 times for them to properly replace my rotors, sensors and break pads. During these visits I experienced an extremely rude receptionist (named Sandra I believe) and very aggressive Manager (named Alfredo I believe). After the first visit my entire dashboard went down mysteriously. I was then offered a 100 dollar diagnostic. Shortly after my second visit i discovered a nail in my tire. Oddly, as my car was in the air, they offered an entire tire replacement, claiming my tires would go bad soon. IF YOU WANT RUDE CUSTOMER SERVICE, UNRELIABLE REPAIRS AND MYSTERIOUS ISSUES COME UP WITH YOUR VEHICLE: COME HERE!!! read more

Wow PAUL FROM PEP BOYS IS A GOD-SEND!!!! Saturday afternoon about 4:00 when someone pointed out that my passenger front tire had absolutely no tread and they were actually wires coming out of it I called around many places but it was only pep boys on Stevens Creek road that got us in ASAP they even were done early. The customer service was impeccable and the waiting area was very spacious and Uber clean as well as the bathroom. This is not usually the case at places where you get your car fixed. The man that wound up helping us over the phone and in person has worked there over 25 years. That must say something about this place and the integrity that they have. Since I'm new in town, I definitely will be bringing my car there if I have any problems and I would highly recommend them as opposed to any other tire place. read more

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Terrible service!!! I just went for a flat tire and then the tech try to lie to me and try to sell me a new 4 tires sets because according to him all my 4 tires are bad condition, and my shock ,break,oil service!!! I told him I just come for a flat tire !!! Head ups people they lied to customers, maybe we should make a complaint to the California board!!!! read more

I bought the oil I prefer from there store ( Pep Boys ) and then went to the oil change department ( Pep Boys ) to get my oil changed. The technician there told me they couldn't use the oil I bought from Pep Boys because of their policy. This didn't make sense to me since I purchased it from the same store. He suggested I could return the oil if I wanted, but they couldn't use it because it was from Pep Boys store and they can only use the oil from they Pep Boys oil change department . Frustrated, I left and found a Jiffy Lube just a block away, where they happily used my oil for the change. I prefer to buy my own oil because many oil change places use extremely cheap oil, which can eventually damage your car's engine. read more

Long overdue review. I've been coming to this PepBoys for years and Alfredo has always been very attentive and thorough with my car services. When ever I stop by with a problem, the issue is quickly located, fixed and my vehicle will work just as before. I will continue to choose this PepBoys for all my vehicles maintenance. Thank you PepBoys Team! read more

Got a flat on the dangerous I-80 South and was completely stressed out. This Pep Boys took me in just an hour before closing, stayed late to fix my tire, gave me water, showed me the restroom, and even made sure I could grab food while I waited. They were kind, accommodating, and truly went above and beyond--absolute lifesavers in a scary situation! read more

They don't even know how to do alignment on Audi. They screw up my car. I had to go back to Audi to fix it. Don't come over here. Better pay a little bit more but you're not gonna have any issue. read more

Pep Boys - Right after alignment light it's on warning I had to go back to Audi - Auto Repair Near Me - San Jose, California