I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I…read morerecently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle!

Bought some Hoka Clifton 10 shoes…read more It's a good store for regular shoes. However, for running shoes, they will not measure both feet or check your running gait.

Thank you SO MUCH to York for his amazing customer service. I've been struggling to find my correct…read moreshoe size, and he helped me do a foot scan. He not only explained what the scan result meant, but he also took the time to help me try on different insoles on different shoes. I hope he receives recognition from this location's leadership team because it honestly blew me away with how helpful he was.

While they seem to have decent selections of shoes, don't expect to find their restrooms…read moreoperational. We've been in the store and have purchased shoes from them at least four times in the last year and the restrooms NEVER in service. I actually believe they keep that sign up to prevent the public from using it and them having to clean it. Next, don't expect to have them honor sale prices unless you're willing to give them a ton of personal information. When the cashier prompted me to put in my phone number, I asked if I could opt out. She responded by saying sure, but she wouldn't give me the sale price.

I stopped by to get new wheels installed on my longboard, and Joel was incredibly nice and helpful…read more While I was there, I also picked up a helmet. I'll definitely keep coming back whenever I need anything for my skate or longboard.

Very friendly staff and wide selection of decks. They helped me pick out and assemble my first…read moreboard.

One of the top running stores I have ever come across. I meandered my way back into running after a…read more15 year healing hiatus and well... ARM has been amazing. I've been attending their running workouts and it has been really fun to just do stuff for fun instead of languishing in the gym these last few years. I got fitted for my trail shoe by Cindy and I went back today to get fitted by Andi for my all purpose mileage shoe. You really do get pulled into the fun parts of community and mindset when you go to a store instead of buying everything online. give em a visit or come to a run

Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

I am SO GLAD that I checked this place out. I went in with a few ideas of what I was looking for…read morebut I was not 100% sure. Alex took the time to help me with getting a scan of my feet and explained what the readings meant, see what features worked out for me with the current pair of shoes that I had, helped me try on the different shoes I was interested in while walking me through their detailed features, and also recommended some based on my needs. Despite me taking a while to decide he was very patient and helpful. Such a pleasant experience. Would definitely return for the next time I need to get a pair of shoes!

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

Look no further if you want the LATEST& GREATEST..... Period .....! I live now in Santa Cruz and…read moredrive up here at least one or two times a month to get the latest, and for 10 plus years, this place has never disappointed me. I will say this about Kick City, if you want the latest without taking out a mortgage, THEY GOT YOUR BACK, and if you GOT IT LIKE THAT, than THEY GOT IT LIKE THAT ALSO, trust that also! The employees here treat everyone like a "ALL STAR", no matter what your looking for, or your budget, BELIEVE THAT, and they are super knowledgeable on what's HOT, what's NOT, and I've never left out of this place feeling some type of way, except satisfied..... Joseph is the man, and his crew in there are nothing less, than the best, BECAUSE I SAY SO! My REVIEWS, my OPINIONS, and LIFESTYLE speak for themselves, and this place is 2 LEGIT like HAMMER, and you'll thank me later gator...

They are very nice they have a lot of selection just bought Jordan 5 and Jordan one they were very…read morenice and had a big selection I would recommend it to anyone

Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

LOCKERSF ...,,I cannot say enough about this GEM of a store ! Dennis is ACES knows his products…read more,and to tell the truth BEST prices ! Whether it's something you missed out on or something you need to add to your collection I'm sure he can help you with it! Alongside with his wife Lisa, they make a great team! Thanks once again for a great experience love my T-shirt I'll see you guys soon... LockerSF is second to none.

I went there today 12/14/25 to buy a xmas gift for my wife . and these fuckers gave me a broken box…read morefor the shoes and they told me that "ITS THE LAST BOX THAT COMES WITH IT" so when i asked for a decent box they gave me a brown shipping box so out of options i accepted it instead of that broken fucked box. and since i started askin them for a fixed box they got frustrated and started giving me an attitude specially the bitch in the cashier .i mean i don't really mind about this fucked up box but its not for me its for my wife as a gift you want it at least nice and fixed ITS JUST SO SAD THAT YOU HAVE TO REACT TO GET AN ACCOMMIDATION..they're customer serviced are horrible and these assholes has an attitude. and the best of all THEY DIDNT EVEN SAY SORRY!!! NO WONDER YOU ONLY HAVE 2 STAR RATINGS. Not recommended for anyone. be mindful specially they're customer services..

The customer service is just horrible at this location. This morning I was in a time crunch to get…read morea gift. I went with a hat also get an embroidered. I came back like an hour later to get my hat and they tell me the machine is not working. I literally was like why couldn't you call me? Then I say ok let's go with a jersey I pick out a medium and it was wrinkled and had stains on it. When I ask about the stains the manager gave me push back on it. Saying it's not dirty. I was like whatever. Also only managers can do returns. So I had to wait around to return the hat because manager was on lunch and no one else can do a return. They are lucky I was in a time crunch. However we have shoe palace now and I'll be going there from now on.

This review is for the bike shop. As "not a bike person," I have had several really positive…read moreexperiences in the past year with the bike repair across several different family bikes. They are happy to work on "regular old bikes" regardless of where they were purchased. The technicians communicate well, they are resourceful, and they are conservative (i.e. they're not trying to upsell you; in fact they will talk you out of doing unneeded work). A minor downside is that their system only orders parts once a week, which can mean some delays if you need parts. The pricing seems very fair as well.

Came in on Sunday August 9th with flat back tire on my road bike. Met Trent, and he was great!…read more Super friendly and helped me get back on the road. Educated me on the pros and cons of tube vs tubeless, tires, tube sizes, etc. Thanks to him, I was able to salvage my day and finish a long ride. Everyone I have met or interacted with in the bike department has been extremely welcoming and helpful. I'm glad to have purchased my bike from here, and they will always be my first stop for any cycling needs.

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

Cannot give Roadrunner Sports SC a great rating, but it's also not terrible, either... There's not…read moreenough people at this location and they don't help customers. I've been in there many times where I just stand and wait and no one will help me. Definitely not my favorite location. Not only that, but now all of their calls go directly to a call center in Mexico. You cannot call the store direct to put something on hold. It's really frustrating and I did not think Roadrunner would implement this- but they have. The call center agents do not have the information on inventory. Years ago you could call the store directly to put items on hold or talk to a store associate. I understand the store gets very busy ....but no other retail location that I shop does this.