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    Zumiez

    3.5 (30 reviews)
    ModerateSports Wear

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    11 months ago

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    3 years ago

    Rude as the sales girl at the skate counter looked past us to another who walked up after we were there

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    5 years ago

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    17 years ago

    Awsome,sick,and cool.they have the best plan b boards, so my son says!

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    10 years ago

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    Ask the Community - Zumiez

    Review Highlights - Zumiez

    Upon entry, I was immediately greeted by Carlos, who had a genuinely upbeat and welcoming attitude.

    Mentioned in 2 reviews

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    Lids Sportswear Retail

    Lids Sportswear Retail

    2.9(41 reviews)
    0.4 mi
    $$

    Service was great but only because of the 2 gentleman doing what they were employed for at the…read moreentrance & they greeted me very well & pointed me in the right direction where what I was looking for was located. The prices of the hats were a bit too expensive. But there was this female employee behind the counter so annoying talking about how much she hated this one hat because it looked like an American flag & she said "There is no way I'm gonna put that xxxx on my head." then one of her coworkers said "we ARE in America?", soon after that she calmed down. Please just do your job it's only 8 hours. Anyone can tell she talked a lot & it was all bad Not even something positive. That's Not a great way to advertise your hats. I went to the mall just to relax & maybe buy a a little hat, But at that point I couldn't wait to get out of the store. This review is for that female NOT for the store. It's time we point out the employees not the stores.

    This Lids location is a complete joke and should be shut down. Two times in one week I've shown up…read moreduring normal hours only to find the store closed -- no sign, no explanation, no professionalism. If employees can't even bother to put up a simple "back in 15" sign, why bother having a store at all? Customers shouldn't have to waste their time with a business that clearly doesn't care. No wonder there are so many bad reviews about this exact issue. Corporate needs to step in and close this place down.

    Photos
    Lids Sportswear Retail
    Lids Sportswear Retail
    Lids Sportswear Retail

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    Footwear etc. - Footwear etc. San Mateo Store Front

    Footwear etc.

    4.5(118 reviews)
    2.6 mi
    $$$

    Review for Desmond…read more We always have a great experience at this footwear store, thanks to Desmond. He consistently gives us excellent customer service and goes above and beyond to help, especially considering we can be pretty complicated customers when it comes to choosing shoes! Desmond is patient, knowledgeable, and always makes sure we leave happy. Highly recommended!

    I went in to check out the clothing area and Kizik shoes my friend had told me about for travel. I…read moredid not intend to buy right now since the trip I wanted the shoes for isn't until August. I was warmly greeted by a few different associates. And then came Kyle -- He was attentive to me while I asked a lot of product information questions about the brand. I was amazed at how knowledgeable he was and more amazed that he had only worked there for a few months. He seemed like a very seasoned and well trained employee. I ended up buying a pair of Kizik's on the spot because of Kyle's fine service. I work in a retail store that sells shoes and I get a pretty handsome discount, so I don't often shoe shop at another store. But I was so wowed by Kyle's service that there was no way I would leave the store without purchasing from him. Did I mention he pulled up one of those low stools and helped me put on the shoes and made sure they fit properly. Who does that these days! Usually, they bring the shoes out, drop them at your feet and head off to do something else, only to return if you want to buy. There's a reason his business card says "Rockstar Sales Associate." He sure is! Thanks Kyle.

    Photos
    Footwear etc. - Footwear etc. San Mateo Register

    Footwear etc. San Mateo Register

    Footwear etc. - Footwear etc. San Mateo Toeby Foot Scanner

    Footwear etc. San Mateo Toeby Foot Scanner

    Footwear etc. - Footwear etc. San Mateo Fitting Zone

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    Footwear etc. San Mateo Fitting Zone

    A Runner's Mind

    A Runner's Mind

    4.7(292 reviews)
    4.0 mi
    $$

    Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

    LOVE -After buying two pairs of trail hikers elsewhere that…read moredidn't work well, I decided to splurge and go to the professionals. -Tried on four pairs plus insoles and special lacing before I found the magic combo. -Derek greeted me promptly, asked questions and listened to my concerns. -I made it through my planned backpacking trip with minimal foot problems. LIKE -I was able to order the color I wanted and have it shipped to the store or home. MEH -Later, I discovered a color I liked better on the brand's website. Not sure why those weren't an option in the store.

    Photos
    A Runner's Mind - Shoe Selection

    Shoe Selection

    A Runner's Mind - Front register

    Front register

    A Runner's Mind - Men's shoes

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    Men's shoes

    REI

    REI

    3.5(326 reviews)
    3.5 mi
    $$

    I had a stressful moment at this REI store when my child wandered off and I couldn't find them…read moreafter searching for quite a while. The store staff responded quickly and handled everything in a very professional and calm manner. Thanks to their support, we were able to find my child safely. I'm incredibly grateful for the team's attentiveness and professionalism. Big thank you to everyone at the store for stepping in and helping when it really mattered.

    I have been coming to this REI for a few years now and I've never had an issues with finding what I…read moreneed or waiting long to get help/ check out. I'm writing this review to shout out Froy in the bike department!!! He is the MVP! My derailleur was whack and he fixed it so quickly. It gets quite busy at the bike department (esp in the summer with kids wanting to get out with new bikes!). Froy also took the time to teach me the mechanics of the bike that I'll never forget since I want to try to maintain my bike myself. I highly recommend becoming a REI member if you aren't already one! Amazing perks such as discounts all the time and you get a return warranty up to 1 year instead of the 90 days. I also like their credit card which gives you 5% back! If you already know you're a regular customer for REI, why not! You'll also get higher cash back on full priced items too. Also just FYI they do not supply bags at check out! So bring your own bag to haul away your purchases!

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    REI
    REI
    REI

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    Road Runner Sports - Happy Running. Me, in August 2023, on "New Shoe Day" - always a big deal for a runner.

    Road Runner Sports

    3.4(605 reviews)
    3.6 mi
    $$

    I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

    We have had good experiences with Road Runner Sports. My husband and I originally bought a pair of…read morerunning shoes each from their LA location, and we came here to pick up a few inserts, they've been working well so far. We have been to this location a couple of times by now and this review is long overdue. The staff was friendly and attentive, and they actually took the time to do an assessment and explain their recommendations instead of rushing us through. It felt helpful, not salesy, which I really appreciated. Overall, a solid spot if you're looking for running shoes or inserts and want some guidance from people. They have a solid selection of sports gear. It's on the expensive side, but it's worth it if it works out for you

    Photos
    Road Runner Sports
    Road Runner Sports - Dirty white soles with a rock.

    Dirty white soles with a rock.

    Road Runner Sports

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    Zumiez - sportswear - Updated May 2026

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