The cleaning crew was timely and nice, but were unable to sufficiently complete the deep-cleaning…read morejob. The owner, Jenny, was very helpful in resolving the situation. She even offered to come out to personally finish the job. In the end we agreed to an appropriate solution and I'm very satisfied with her handling of the situation.

Jenny has been cleaning my parents home for 3 years now and has done a wonderful job every time…read more She's flexible with her times and is very fast at responding to texts and emails. Her work is exceptional and no one can compare.

They have no respect for other people's property, lazy, don't know how to park a trailer for trash…read morehaul off, pretend they can't speak english.

I have been using B&B Maids for a few months. This month they scratched my stainless steel cooktop…read more I'm not talking about a small scratch, but multiple scratches over the whole cooktop. I notified them of the issue as soon as I noticed it - when I cooked dinner the day after the cleaning. They responded by advising, "We have addressed the issue with the cleaning crew, and we are working with them along with the rest of our members for this not to happen again." Yet, because I noticed this 6 hours after the 24-hour window to report issues, they could do nothing to help me.

The service went well, we did a walk through of the property and I detailed the areas I wanted to…read morebe cleaned and some that didn't. I was impressed with the quality of work. Thank you!

Amazing! My husband and I just purchased a home and wanted it deep cleaned prior to moving anything…read morein. Shelly (hello, name twin!) was extremely prompt in getting back to us with a quote and even after me not responding for almost a week, she was able to schedule me next day at the time I asked! She also made sure to check in with me during and after the cleaning. Tammy is who did our cleaning, and she went above and beyond my expectations! She was extremely hard working and also very fun and pleasant to have. We were changing our door locks while she was cleaning, and even though she had already completely cleaned the floors in the room we were drilling and making a new mess (boo us), she came back and cleaned up after us! The previous owners left behind a distinct pet smell, and that is well gone. They also left behind a lot of junk items in the closets and cabinets. She made sure to ask in each room what was ours or if there was anything we wanted to keep and actually cleared out everything for us! I definitely recommend and will be using them again!

05/06/2026 - We were customers of this cleaning service for several years, and while the actual…read morecleaning quality was generally good, the professionalism and communication steadily declined over time. We dealt with repeated late arrivals, last-minute scheduling changes, and multiple ignored requests regarding our dogs being locked outside in the Texas heat despite specifically asking that this not happen. On one occasion, an unfamiliar cleaner was sent who did poor-quality work. We tried to be patient and understanding because we know life and schedules can be hectic. Recently, we postponed a cleaning due to expected rain and muddy conditions, gave advance notice, and still fully accepted the accumulation charge without complaint. However, shortly afterward, our own cleaning was rescheduled last minute on their end. When I politely requested to speak directly with the owner about the ongoing issues after years of being loyal customers, I was repeatedly redirected through assistants instead of being treated with the professionalism and respect you would expect from a business relationship of several years. The final response we received focused more on defending staff and confirming payment expectations than addressing the actual concerns being raised. At that point, it became clear that accountability and customer communication were no longer priorities. Unfortunately, we can no longer recommend this company based on the overall customer service experience.

Having a cleaning service has always been a dream of mine, but I've always thought it would be…read moreoutrageously expensive or unreliable. And while I'm able to keep up with some of the daily cleaning (decluttering, dishes, and quick vacuum here and there), my partner and I both often work more than 40 hours a week, which just doesn't leave a ton of time to do any of the deep cleaning. The last thing I want do do while I'm already experience the dreaded Sunday blues of meal prepping and laundry is clean the shower and the baseboards. I called a few other cleaning services and it was exactly as I thought. It ranged from professional, but texting me every 3 hours to see if I've made up my mind and quoting me a price based of my own assessment of how clean/dirty I think my house is, to someone who's prices were extremely cheap and appeared eager to come clean my house, but then ghosting me. I read the reviews of Elevate (see, reviews do work!) and decided to give this company a shot. Immediately, I liked how they offered to come by the house to assess. That might not be everyone's cup of tea since it takes longer for a price quote, but I didn't want there to be any confusion on anyone's part of what was expected. Again, this was my first time using a cleaning service and I also wanted to know exactly what I would be getting. I decided after speaking with Mara, to go with a monthly deep cleaning service. A price was given and a time slot was chosen. When I tell you I was excited for my first cleaning experience, I am not lying. But I still had my doubts on the day of. My partner told me they were done in under 3 hours and then quickly left. With two cleaners in a 4 bed/2 bath house, I figured it would take at least 5 hours for a first time deep cleaning session. I came home, half expecting that I got duped and the cleaning wouldn't be up to my standards. I am so glad that I was wrong. It's been 4 days since the cleaning and I'm still in awe at different spots that are now cleaned. They did a fantastic job! Baseboards, showers, mirrors, wiped (like seriously wiped) the bookshelves and the DVD area. They even cleaned our coffee pot! Like what? Anyway, I could go on, but just know that I'm in love with this company and they will continue to have our business. I hope that this level of deep cleaning is consistent and I suspect that it will be. Can't wait to write an updated review in a few months! Can't recommend Elevate enough!

Our PM hires Elite so I can't speak to fiscal value... but I can tell you, Michelle n her team are…read moretruly amazing!!! Friendly, thorough, and accommodating!!!

I should have taken the other reviews seriously about being a no show. I have a family of 7 and…read moretoday was the only day I could have someone clean (a surprise for my wife) because everyone would be gone. They were suppose to come by 3 and she sent me a message and said they wouldn't make it until 6. 6 is way to late. I'm sooo upset cause I has this planned and now it's all ruined. I will never use them or recommend them to anybody!

If you're on the fence, do it. I've been looking for good maid service for years, and this is…read moreit!Excellent experience from start to finish. I'd give 10*s if I could. Unbelievable customer service and attention to detail at every stage. We have two dogs and a baby, and we're selling our house. I got a reasonable quote within hours and scheduled a deep clean the next morning. M&S set great expectations and even sent me their checklist. They arrived on time, and did absolutely everything agreed upon -- the upstairs carpets were thoroughly cleaned, and they wiped down every baseboard, every door, every shutter, and every photo in the house. I plan to use Mary & Sol at least once a year from now on. Absolutely incredible women and an unbelievable job done. Would 100% recommend.

Araceli did amazing. Cleaned and dusted blinds windows and baseboards and washed bathroom rugs…read more House smelled so good. She even added an extra touch to the restroom and kitchen. Price was extremely reasonable. I can't wait to schedule bi weekly cleanings and be less stressed about doing it myself. With 3 small kids it's definitely worth it!!

Beyond grateful for this company. Dog friendly staff, friendly, quality of work is amazing…read more Communication is fantastic will email, text for reminders of appointments. Call for any concerns ie the gate won't open. Thankful for staff, must try once.

DO NOT USE THIS COMPANY. Sorry excuse for a cleaning company. They were at my 1 bedroom 1 1/2 bath…read more1000sq foot townhome for over 3 hours. Over 200$! I'm not seeing where the 3 hours worth of work was done. There's dust all over my dresser. They threw the trash in my garage so when I pulled my car in after work I ran over it. They took it upon themselves to rearrange all of my furniture. I now have to go around my house and move all of my furniture back the way it was. I didn't hire them as a interior designer, I hired them to clean and they did everything but that! Not to mention they decided to throw a ton of my hand wash only items into my dishwasher and ruined them. Common sense says to read the bottom of anything you put in dishwasher. Especially when it's an antique piece.