We paid $418 for a 3 bedroom 2 bath house. This included an additional fee for a "first clean." My biggest frustration is that they mopped but did not vacuum. There were numerous "dust bunnies" around the house after they had left that I had to vacuum literally right after walked out the door. They seemed to miss certain surfaces that still have dust/ debris on them. I had planned on having biweekly cleans after this but I will not be utilizing this company and will not recommend to others. read more

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Pleasant but expensive and inadequate We just moved out of a 3770 square foot house and I was attracted by their "Move Out Cleaning". Ella and Shante assured me they would send a crew that would do the job for $700 (no carpet or outside windows) before the Realtor's Open House. Instead, 2 nice people, Frank and Sonya, showed up at 11AM. They seemed to work hard but it was an impossible assignment. Then the texts and calls started: the house had too many windows ($15 for cleaning each one, inside only, see picture below), 2 ovens, and the garage is too big. This goes with big houses. When I stopped, the cost was over $1100. The house was not clean, and my wife and I worked at it the next day. read more

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I have used Maids 2 Match services for years and they continue to be a wonderful service and provide consistently great quality. They are very thorough and attentive to detail that other maids have missed in the past. I have never had a complaint with them and feel safe having them in my home. read more

Lilian and Ella did such an amazing job. The communication was clear, rate was more than fair and the work was incredible! Lilian really helped transform my 1bed apartment for my move-out cleaning in less than 3 hours! Thank you all so much. They did such a good job I immediately booked them for another cleaning. THANK YOU read more

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Extremely disappointed with this service and I gave it weeks of patience and understanding. They contract out the jobs, and cleaners randomly cancel or don't show up. 1 cleaner showed up, said there was no parking, and that she couldn't do it without parking. I asked if she was in the right place because I went outside to look at the parking status, and there was at least 10 spots right in front of the place I told her to park, and she just kept saying no there isn't. She did this twice, and each time i wasted 30 mins to an hr looking for her. The 2nd time it happened, I found her sitting in the parking lot of the apartment playing on her phone instead of coming up to clean the place (and I took video evidence later that there was, in fact, plenty of parking), after I spent 30 minutes waiting at the door for her since she said she was here. I helped her carry everything in, and when she got up, she said oh there's animal smells that get to me I can't do this, and left, but I've always stated I have 2 dogs and so of course there will be animal smells, and no other cleaner for the past 2 years have said anything about this. Maids to Match then sent another team who said they would arrive around 4 pm, but half the team didn't get there til past 5 and said the job would take too long to finish because of how late it was, and left again. A few days later, they texted me and said that the new team wanted to charge double what I was paying before, but because of all the "inconveniences" they'd give me a $40 discount. I just cancelled the service completely right then and there. The cleaning service was always just ok. Sometimes it would be really good, sometimes they'd just spray bleach on absolutely everything where the entire place would smell like bleach for 2 days, push things around a bit, and call it a day. I would not recommend. read more

Was in Dallas and needed a last minute cleaning for an Airbnb and used Maids 2 Match cleaning services and they were awesome. They were efficient and left the home sparkling. I would definitely use them again on my next trip to Dallas. They were very professional and prompt! read more

They are the absolute worst. They broke my fish tank (didn't tell me), the tank was shattered and there was water everywhere. They also left the place a complete mess. And to make matters worse, they still took the cash tip I left. Honestly, have never been more disappointed in a cleaning service. They should be ashamed. Would give zero stars if permitted. read more

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AMAZING! Maids 2 Match are really the top tier when it comes to full house cleanings. Easy to book, easy to follow-up with, and they did an AMAZING job at helping clean, organize, and take out the trash from a recent move I had. Their "Deep Clean" service included organizing things that were strewn all over the place, vacuuming, moping, dusting, and cleaning floors, countertops, doorframes, appliances, etc. Engaging them was easy with a few Yelp messages and then the appointment was set up for the next day. Sent them some images of the areas so they knew what to expect and then they came and their team cleaned the whole house as requested. Whenever I need a full cleaning of the house ever again, I definitely am calling them back! 5 Stars! read more

My boyfriend and I are renting a house that hasn't been lived in for a while, so to save ourselves some trouble and time we decided a cleaning service would be a solid choice. Three women showed up and had your run of the mill cleaning supplies, nothing fancy. The cleaning was so rushed, you would think they were in a massive time crunch, which was confusing, because they left the job an hour early. We did a walk through after they were "done" and noticed there were several spots that were untouched and very poorly done, so we asked politely if they could get those said spots a little better since we paid $250 for this service. Once they were finished (again, they only cleaned for an hour of their scheduled 2 hour clean from 8-10) we told them we'd do one final walkthrough to make sure everything was fine before they left and they replied "Okay!", we looked through for about 1-2 min and came back to find them gone. They packed up and ran out of there before we could even give them any feedback. My only guess is because they knew they had done a poor job and would've been asked again to touch some things up and they didn't want to do the job they were paid to do. This service was absolutely not worth $250, and I would heavily advise purchasing through this company. There was no attention to detail, no care, and no costumer service in what we experienced. read more

We had some renovations done on the house. I was looking for post-construction cleanup. This business claimed they could handle it. I got a quote (roughly 3x the price of a deep clean), and I booked the job with them. Scheduling was easy enough. When they were done, the cleaning was very disappointing. Not only was it not a post-construction cleaning, but I wouldn't have considered it a basic cleaning. The home is vacant, and yet I found loose dirt all over the place, window sills weren't touched & shelves weren't wiped down to name a few things. I called the company very upset asking for my money back. The lady I was speaking with was not the manager. After numerous back & forth, I agreed to a re-clean. They assured me they were sending out their best crew and we're doing it on the day convenient to me. After the second crew, I was still disappointed. The second crew definitely did a thorough deep clean, but they did not do a post construction cleaning. We had tile floor replaced and removing tile haze can be tedious but it's not super complicated. This crew was not equipped to do a post-construction cleaning. Tile haze was still all over the floor. I asked for a partial refund, which they gave. It's the only reason I'm giving 3 stars. While they did do a cleaning, they did not do a post-construction clean. They may be a great company for a routine home cleaning, but do not book them for post-construction cleanup. read more

The Stars should say it all. When I needed them most, they were there for me!! I didn't know what I was going to do. I was to be admitted to the hospital, for major surgery. We were just moving back into our codo after 6 months of restoration, that started on the 23rd of December!!! We had been flooded out after the first freeze. Where our recently Deceased neighbor transitioned 1 months before. However, now her pipes bust and, we live next door! We were up to our ankles, and we lived next door so we were flooded and had to leave so that the place could be restored and renovated, all during the entire holiday season. We returned home in late February, during this time my Father in law was put in Hospice, in East Texas and We live in North Texas. Now!! how "Maids to Match" helped me, after all of that stormed past, I was moving things back into our condo, alone. I had worn out my back. i had been suffering with my back for 12 years, I had to do it this year, or i wasn't going to be able to walk again, Maids 2 Match came before surgery the day before and my surgery could have been done at home my house was so clean! I sent them payment and the owners were an angels sent by God. Thank You Maid 2 Order! I didn't have to worry about my house at all, I went in surgery in peace with that. read more

I read your response and you left some very pertinent details out. Your representative came back with the $15 pet fee AFTER quoting me $570. Once again, I would not advise anyone to use this service. If you can't even reason with the person or people on the initial phone consultation(s) due to language issues why would you want them in your home? Completely unreasonable liars. Making me out to be prejudiced because of your accents. This has absolutely nothing to do with race or where your employees originate from. It was clearly a communication problem from the get go. Make the recorded conversation public. I think it will be very clear as to the issues I faced with your "Team". The bottom line is that you chose to forgo $570 over a $15 pet fee. If you do the math that's a discrepancy of 2.6% when I assured you that there were no pet stains, no pet hair , NO PET DAMAGE....Period! The only carpet in this house was on the staircase, just beautiful hardwood floors throughout. I have attached four photos of the house you were being hired to clean and detailed in each photo what I needed done. So to sum this up , 1) communication skills of the first person I interacted with were sub par. 2) when the "superior" called me she was mildly ornery and lacking interpersonal skills. She refused to even consider my particular circumstances and that we had lived in this home for 51 years and probably had a minimum of 5 dogs throughout the years however there hadn't been a pet there in months and we never allowed our home to be ruined by our pets nor did we ever have pets that shed due to allergies in our family. 3) and lastly most absurd to me, is the fact that you were so rigid and prideful in your refusal to forgo $15 that you lost a nice gig. I was willing to go ahead and use your services for $571. It became more an issue of principal than anything else. Again, look at my photos. This home was for all practical purposes pristine. $570 was overkill and way over priced for what I needed done. Thank you for giving me the opportunity to let the public know what really went down. Best of luck. Hopefully you will learn something from this interaction. read more

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I had gotten a "deep clean" from this company for my mothers house over a year ago. It was ok. They didn't dust. Got there a little later than the windows they stated. They didn't clean one whole room because "they ran out of time" and some of the cleaning done was subpar. But 85% of the job was done right. So I rebooked on 12/15/21 for another deep clean. Booking was confirmed, and everything was a good. They were supposed to come between 3-4 pm. I was already headed to my parents house to be able and let the cleaners in around 2:15pm. Cindy sends me a text at 2:22pm stating that the cleaner (veronica) is delayed "due to unforeseen circumstances" and would be arriving between 4-5pm. I told Cindy this was fine. But something told to me ask about her help (the invoice stated only Veronicas name as the "assigned team" to clean). It's a big house, and ONE person could NOT DEEP clean a house that big in the time allotted. Cindy replied that "she believed her husband would be accompanying her". *record scratch* Is he bonded? Did he have a background check? Does he do this all the time? Is he an employee of Maids2Match?! I chose to cancel, because I had to leave to get my Mom, and no one would be there, and letting in a cleaner and "her husband" in my house with no one home...didn't sit right with me. They didn't attempt to offer an apology, a discount, an alternate way to make it right...nada. They just wanted to make sure I didn't write a bad review. Go figure. Not a good way to do business. Wouldn't recommen. read more

The owners of this business are extremely savvy. They have their systems and customer service dialed in. I highly recommend this business.

Quickest and most efficient and thorough clean I've ever had for my two bedroom two bath townhouse.

extremely overpriced! They over charge because they contract out cleaning jobs.

They sent 3 people to our home for a deep cleaning and they did a wonderful job! I highly recommend them! read more

Unimpressive. When dishing out +$450 for a deep clean of my home, I expect attention to detail. Instead, I was left with disappointment. After getting a couple quotes using Yelp's quote system, I opted to give M2M a try even though they were on the pricier side. I thought that because the reviews were great and for that amount of money, I must be getting the best deep clean my home's ever seen. Nope. On the plus side, scheduling was quite simple and I appreciate that 1) you can schedule online and 2) pricing is transparent and you know exactly what you're paying. I set it up so that when I returned from vacation, I'd be returning to an immaculate home. It's was mediocre at best. The team missed a lot of obvious things, like dusting shelves and the items on them, cleaning the base of toilets, and sweeping the corner of floors and behind doors. There were many other little things they missed and I couldn't help but wonder why. I was quoted 8hrs to clean my home, yet the crew spent 3. It's not like they were rushed or had anything to do; they could've taken their time since they had the place to themselves. Instead I got a rushed job. I followed up about all the missed areas and sent photos, as requested. We managed to get a touch up scheduled a few days later and someone stopped by to get the missed areas. She seemed a little distracted about what to clean and asked me to go over the list. I did, and left her to it. At the end, she asked me to check everything and that's when I realized they won't ever meet my expectations and taking her by the hand and saying "you missed this, and this, and this..." would've been absurd. Yeah, she dusted most of the areas she missed the first time, vacuumed most of the corners in the rooms, and did things she wasn't asked to (like make up the bed again), but the base of the toilets and many of the things she was supposed to fix were once again not done. Fed up, I gave her a thumbs up from the other end of the hall (she was on the phone and I didn't want to interrupt) and she left. The second the door shut, I grabbed my duster, diluted bottle of bleach, and cleaning toothbrush (IYKYK) and got the areas she missed so that they met my standards. Frankly, the only reason I said it was fine was because she was given a list and images of all the things that needed to be fixed and again, it was half assed. If your sole job today was to fix mistakes and you dropped the ball not just once, but a second time, why give you a third, fourth, or fifth chance? Shortly after the touch up, I got a call asking if everything was good. Still pissed and stunned, I just said "yeah..." and basked in the awkward silence on the other end of the line. I wonder if I said "no" if they'd pay me back for the work I did. Speaking of pay, I've paid half as much and gotten a better deep clean (same house, same amount of work) so it's certainly not worth the value. For the areas they did clean, they did okay. Nothing spectacular. read more

They did an amazing job!!! Will be setting up recurring services. Very thorough and efficient. Great customer service

I've used Maids 2 Match at home and work and they've been very professional, helpful and kind. I plan to use their services again in the future. Highly recommend read more

I originally gave 3 stars due to some complaints but am not changing it to 5 stars! Management reached out to me immediately after I posted this and are coming back out to do another cleaning for free and are going to work around "my schedule." 100% satisfied with customer service! Thank you for reaching out to me and for your concerns! We need more customer service like you! Thank you Cindy!! I paid for a "DEEP CLEAN" and it wasn't anymore than a regular cleaning I've had in the past. Nothing special. I don't like the fact that my place didn't get a proper mopping or have the baseboards cleaned. This was supposed to be included and was less than a swifter would even do. Floors and baseboards are still pretty dirty. I also paid extra to have my garage cleaned and that didn't happen. Overall I overpaid and got a basic cleaning service. The cleaning lady also showed up saying she was here for a "move out clean" which was wrong. She was confused to see my place furnished. I feel bad because it was only 1 person doing the entire job. I believe if there were more of a crew things may have possibly turned out better???????? I would recommend if my floors got a good cleaning but I feel bad for the woman who did all the work as well. I don't blame her. I think she needed another hand. read more

I was very disappointed with my recent experience with Maids 2 Match. They used ridiculous amounts of bleach in my house with my 3-month old baby present! Even with the bleach, the cleaning job was frankly sloppy - I had to go back over the mirrors and toilets after the maids left. On top of all of that they broke my baby's diaper pail and didn't say a word, just left the springs from the pail in my bathroom for me to find later. I complained to Maids2Match about my experience and they stated they would not give me a full refund and instead refunded me $30 for "areas missed". They acknowledged over the phone that using bleach around a baby and "not having discernment is not okay" (their words!). They offered to replace the diaper pail but since I had already fixed it I guess they felt like they were off the hook for that one (they're not because their maids still broke it). I'm a pretty easygoing person but using bleach in every room around a newborn baby is unacceptable and $30 doesn't make it okay for a company to allow that to happen. I've had to keep my baby out of the house because of this company and they are doing nothing to make this right. Even if you don't have kids, let this be an example that Maids2Match doesn't care. What does it hurt a company this big to refund $266? read more

We have a condo that needed to be cleaned quickly for a realtor open house and Maids 2 Match saved the day. My husband and I recently moved into a new home and wanted to put our condo on the market. We live over an hour away and didn't have the time or energy to clean the condo. We have a keyless entry pad at the condo and we gave Maids 2 Match the access code to go into the condo. They did an amazing job and cleaned the condo in a timely manner. The staff is very professional and every room was cleaned to perfection. I literally have no complaints and will continue to use their services. read more

Maids 2 Match - Home Cleaning Near Me - Dallas, Texas

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Marcela and Nancy came out and did a great job. The communication with the Maids 2 Match service was also good, they responded consistently and professionally. You could tell they want to make the customer and potential customer happy. I really appreciated that they were flexible and able to get me in their schedule quickly. Good value too read more

I used this company twice, once for move out and once for a regular cleaning in our new home. Very fast and efficient. Their team of ladies was very friendly and thorough with their cleaning. Very satisfied with both bookings. read more

Professional and on time work performed exactly as described. Completed work earlier than expected. Noise was at the very minimum

I am extremely pleased with the move in cleaning service that Maids 2 Match provided Saturday on our new home. From the beginning to end Maids 2 Match was responsive and professional. I checked them out on Yelp and they were reviewed well. The cleaning tech arrived and got right to work. She was extremely professional. Once the cleaning was completed, we all did a walkthrough and they informed us as to what was done. The owners personally also checked in with us following the cleaning to ensure our satisfaction. This was a nice touch. Maids 2 Match is a very trustworthy cleaning company and would definitely recommend them to anyone and will be using them again read more

Maids 2 Match - Home Cleaning Near Me - Dallas, Texas

Lillian and her husband cleaned my son's condo before he moved. I have never seen two people work so hard. The bathroom was immaculate after Lillian's husband scrubbed it. The tub and sink were shining like they were brand new. The kitchen was spotless as well, with all the appliances freshly cleaned including the inside of the refrigerator. The owner of the place was very impressed with the immaculate condition of the condo. My son and I would have never been able to achieve this perfection on our own. It was worth every single penny he paid. read more

Easy to work with getting the service set up. Came with a three person crew and worked for about 4 hours. Everything looks great. Price was about what others quoted. read more

Jackie cleaned my house last week, and I couldn't have been happier with the result. The place sparkled when she was done--everything was dusted, polished, cleaned beyond expectations. I will definitely use Maids 2 Match and Jackie again. read more

Great company to work with. Flexible, professional responsible. They can give you an estimate. They work out a time that's great for you. read more

At the risk of being long winded, let me just say that for a long time in my life, I struggled with hoarding. Maybe it was an amalgamation of other issues but it all manifested with hoarding. In 2018 I decided that it was just time to begin to start anew. I was fed up with my current condition and a huge hindrance of mine was the space I was living in. I live right off of Southwestern Blvd in Dallas and I had never sought out a cleaning company before. After a brief Google search I came across Maids 2 Match. The interface to book a cleaning was so easy to use. The workers thoroughly cleaned my apartment. I mean I'm almost sure they used literal elbow grease. I had stacks and stacks of old WSJ magazines in my hallway along with boxes and boxes of unopened potato chips. The cleaner took his time and disposed of everything correctly. He was on time and most importantly, I didn't think that he judged me upon meeting. The job took almost a full 8 hours of work and with that considered, the rates were extremely reasonable for the quality of job that was done. Maids 2 Match is most definitely your hook up if you need a cleaning job done in Dallas. You're in good hands. read more

Maids 2 Match did a great job cleaning my mom's house, which needed a LOT of work. I chose the "deep cleaning" option when I booked the service based on what I thought the house needed, but when Maids 2 Match arrived, they called me right away to say that it actually needed the more intensive "heavy duty" cleaning and let me know the updated price. I appreciated that they let me know ahead of time so I could confirm that I was fine with the different service. With the heavier cleaning, they needed to call more employees to help, which resulted in them starting much later in the day. However, I was impressed that they still managed to complete the cleaning the same day despite the changes. The house looked SO much better when they were done! Very happy and no complaints. read more

They had to come back a second time to do what I specifically asked them to do the first time. Then, when we came home while they were doing the unfinished work, they had a team member who wasn't wearing a mask. The house is clean, but their work for us was not dependable. read more

On time, professional, thorough with cleaning, I would recommend them. I'm not on Facebook, or other sites like that, sorry.

Okay so I was in Dallas, TX, staying at a friend's house, had little time to fit in for cleaning up before leaving to catch my flight due to meetings. I found this amazing service and was able to get a speedy response. I left to take care of my meetings for work and by the time I get back their personnel was finishing up their services on my living space. The person assigned to my place was very friendly and professional. I had all my personal belongings in the room, everything was accounted for. By the time she left it was like I'd never been there. Clean to a crisp, even the bathroom. I'd definitely recommend this service if you're in a bind like I was or for use regularly. Great customer service and very professional from start to finish. Definitely check them out. 5 stars!!! read more

Booked a last minute cleaning when no one else was available and they were everything I needed and more. They provided a 2hr window to arrive and was prompt and arrived within 30 mins of the first hour. They were thorough and professional. The website made it so easy to book and received communication almost immediately. Found my new reoccurring house cleaners. Thank you for the easy process. read more

They did an amazing job with our move in clean! Maricela and Nancy did such a thorough job. The house genuinely looks brand new and we couldn't be more thankful! Highly recommend them! read more

Just had my first cleaning service, done by Lily, and everything was perfect! She is super friendly and got right to work as soon as she arrived! I booked the deep cleaning that was recommended for a first service and I'm glad I did - Lily's work was extremely thorough and she took her time to make sure everything was covered. Excited to book a recurring service for next time! read more

Cut lots of corners and left toilets, showers and appliances uncleaned. And I ordered the deep-clean...