My check engine light came on yesterday so I brought my vehicle to gerry lane auto service told…read morethem what was wrong Taylor owens took vehicle to put it on the diagnostic machine(didn't tell how much it would be from the beginning) I been here since 8:00 am got my 1st text at 11:01am saying in need a battery for $200+ I declined cause ima get it done at a later time got another text saying I can pick up my vehicle then got an invoice for $182. I told her are you kidding me how come you didn't tell me that from the beginning if I knew it was gonna cost that much I WOULD NOT have gotten the diagnostic test.. I brought my vehicle from here 3 yrs ago. How do they if I didn't have a bill to pay like I said if I knew it was going to be that much i wouldn't have had it done...

They tell you they are family owned and want to earn your business and THEN ignore you when you're…read morein the middle of talking about a deal. They ignore you like family '!. Thanks gang

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

I have purchased several vehicles for personal use and commercial reasons from a number of…read moredifferent dealerships over the past couple years. I also seem to be the person that friends and family call when they're looking to buy new/used cars. I do my research and understand that working with a "good" dealership is the most important aspect of the car buying process. It's not always an easy task to find an honest, fair, and transparent dealership. I've sat across many salesman and sales managers in many different dealerships and it doesn't take long before I am able to see what kind of dealership I'm in. My latest purchase was a special order Challenger. I knew exactly what I wanted but just had to find the best Dodge dealership to work with. While researching Matt Bowers CDJR I read some good reviews about the dealership from other buyers and some really great reviews for a salesman by the name of Gus Berendson. Many of his clients found him to be friendly, honest and willing to go the extra mile for them, so I gave Gus a call and let him know what I was trying to get into. He invited me to come in to meet with him and discuss everything. His positive reviews were 100% spot on. I found him to be a joy to work with and it felt like I was dealing with family. He understood what I wanted and didn't try to push something else from their lot onto me. Negotiating a car deal can be a lengthy process, but Gus understood my expectations and he respected my time. Rather than he go back and forth to the sales manager having me wait in typical fashion, he brought Ryan Jackson, the Sales Manager to me directly. Ryan was honest, transparent, fair, and willing to work with me....even when I was pushing things a bit. We had a deal done and negotiated in all of about 10 minutes. Event though waiting months for a car to be built can be tough, Gus was responsive and communicative throughout the car building process always making sure to keep me in the loop at each phase. Once my car arrived, I went in to sign the papers and make it official. There were no unpleasant surprises or additional unexpected charges. They remained true to their word and our deal. I would absolutely buy from the Matt Bowers CDJR team again and recommend them 10/10 times.

DO NOT TRUST THEIR QUOTES. I priced a truck with the sales person. She kept urging me to come there…read moreto prove I was "serious." I said I would come down if she agreed to meet my price. She said if I came down they would. I verified the terms IN DETAIL. She agreed to the price and the deal. When I got there, the manager said he "had never heard of this deal.' He began arguing with me. He perhaps misjudged, because I am an attorney. I pointed out that this was bait and switch, quoting the FTC regulations. The general manager came out and basically said I was lying, but that he was going to give me the deal. He then told me that this is not how he wants to do business, and that we would "part ways" and I should never come back, not even for warranty service. This was after about two hours. When he came back with the paperwork, he had added in fees that were not part of the deal. It was not a huge amount, so I agreed to get it over with. Then when I got to the finance guy, they had added in another fee. This was AFTER we had signed the paperwork specifying the price! I would not send my worst enemy to this place. Believe the bad reviews.

Manager Mike Hutchinson extremely helpful n professional. He…read morewent above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

The best place to buy a car or truck. Everyone was so nice and made the process easy. I sold my…read moretruck and they gave me a very reasonable price.

CarMax the company (not this particular store) has an ideal quick, 1-2-3 process when it comes to…read moregetting a car, and for the most part, we did until we didn't, and 4 credit checks later the process was resolved. Had this been an issue on my end I would've understood but it wasn't so I was more than irritated. When I got here it was obvious that I was aggravated and Tracie came in & immediately took action to get to the bottom of why Carmax kept messing up my application. Very patient, determined, & kind had it not been for her I WOULD NOT AT have bought anything from this company. Carmax company This particular store Tracie

Consistently 5 star experiences at Royal Nissan! Meredith has been my service advisor a few times…read morenow and is always happy and quick to help, as well as thorough. She is so kind and professional! She always ensures I know what's going on with my car and breaks down pricing. All of the service team members are outstanding and take great care of my car, all in excellent timing. It never feels like I have to wait too long, and there is ample seating and vending/Keurig options. Highly recommend Royal Nissan!

My vehicle got serviced yesterday! My first issue was the…read morefuel pump system going out on my fairly new 2023 Nissan Kicks that only has about 43k miles. Second, I got two brand new tires on the rear of the vehicle since I was told the treading was low on them. Before I could make it up the street from picking my car up, the low tires pressure light came on. I returned to Nissan to have them add air and double check the tire just to be inconvenienced today waking up to a flat tire again!. I also don't understand why the two rear tires have two different brand names. The tow truck took 3-4 hours to get to me from 8:08 am when I submitted the request. I am very disappointed with their service and was at one point rooting for them but not anymore!

I have been a Mercedes owner for many years, and I absolutely love Mercedes-Benz -- I'm a proud…read moreMercedes girl! I have been working with Allen, the sales representative at Mercedes-Benz of Baton Rouge, and he has always been wonderful. Recently, I also had the pleasure of meeting Mathew George, who is Allen's manager. Both of them assisted my husband and me in customizing our beautiful 2027 CLE. They were both extremely professional and patient, which meant a lot to us throughout the process. It was fun and exciting, just as I had hoped it would be. Now, I can't wait for our new car to arrive!

Great custom service and all the perks of having your car serviced at a luxury dealership. While…read morewaiting for my car to be serviced they offer a wide variety of snacks and drinks as well as comfortable work spaces. Amy has always been amazing and I felt my time was valuable as well as my business.

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.