If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you get what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something. read more

My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for service. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!! read more

Brought car in for tune up service, rear strut replacement and machine rear rotors and pad replacement. When driving off their lot heard a noise of something still loose and brought it right back to the service desk. They found that some trunk part assembled on the right side of the trunk to be loose and provided a loaner because they didn't have a replacement part available but said it would be fixed. A week later my car was ready for pickup and said to be good to go but only 2-3 days of driving the vehicle the noise was back. They said they had to fab and make it work which means they didn't use the proper parts to correct issue. I am really disappointed in PL LEXUS. Granted my vehicle had a previous rear end collision that was repaired but when my vehicle went to PL Lexus that noise did not exist. That's why more and more people are opting to work on their vehicles themselves versus bringing it to the dealership with certified technicians that can care less if they correct an issue the proper way. read more

Went in on a Saturday morning to talk to a sales person and everyone standing around I had to approach them and I was looking to do a trade in with my Lexus and didnt want to spend over 41,000 but he said the car I wanted was 45,0000 which basic price is 41,000 I was willing to spend more but the attitude he had wasn't friendly at all I'll take my business elsewhere read more

Manager Mike Hutchinson extremely helpful n professional. He went above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business. read more

While the buying process at Price LeBlanc Lexus was smooth the backend has been a NIGHTMARE. They completely dropped the ball several times. My paperwork was NOT processed in a timely manner causing me to pay a penelty with the state. My sales tax was calculated wrong, the amount I paid the dealer in sales tax was NOT the amount the check was written for to the DMV. I had to come out of pocket a few thousand dollars to get the situation fixed. I thought that was it until I got a letter stating my registration was suspended because the dealership failed to send the state my leinholder information. The titling department was so rude everytime I called. I had to go up there in person twice with little resolve and it's possible I may recieve another penelty. I love my car but the issues I encountered have been insane. I expected so much better. read more

David at Price Leblanc Lexus in Baton Rouge made the entire car buying process seamless and easy. From the ordering, to communication, and everything in between. This is my first time personally purchasing a luxury car and the whole process definitely felt luxurious thanks to David. Highly recommend Price Leblanc Lexus and David Waters. Ten stars! read more

Price LeBlanc Lexus - Car Dealers Near Me - Baton Rouge, Louisiana

David Waters was a great salesman! He took my call & then helped me in person & made the sale seamless. He was knowledgeable, patient, and thorough during the whole process. He took the time to explain everything every step of the way. I would recommend him & this business, if you are on the market for a new or used vehicle. He has even answered my questions I forgot to ask about the vehicle I purchased after I took the car home! read more

My mom was in need of a new car, so we took a day trip to Baton Rouge to see what Price Leblanc Lexus had in their inventory of certified pre-owned SUVs. Mindy Rousseau was waiting for us in her office when we arrived for our appointment, and she immediately made us feel welcome and comfortable. Mindy listened to my mom as she told her what she was looking for and what her price range was. When Mindy walked us out to the lot, she took us directly to the car she had in mind for my mom and, after test driving the vehicle and negotiating some of the numbers, my mom was sold (or, rather, the RX350 was!). We felt that Mindy was honest and sincere every step of the way, and she treated us like royalty while we were at Price Leblanc. Mindy realized how attached my mom was to the Toyota Highlander she was trading in, and she was kind and patient with my mom as she grappled with leaving that vehicle full of nearly a decade's worth of memories behind. Mindy was by my mom's side every step of the way, from test driving the vehicle to meeting with Price Leblanc's in-house financing department (Melvin was great!) to learning how to navigate all of the innovative technology and safety features that come standard in her Lexus RX350 model to cleaning out her Highlander. I cannot say enough good things about Mindy Rousseau. All of that was a week ago. Yesterday, my mom and I traveled back to Price Leblanc to have the service department put a bug deflector on the new vehicle (which my mom LOVES, by the way!). Mindy, again, greeted us and took us exactly where we needed to be. She had Brad in the service department set us up in a complimentary loaner vehicle so that we could tend to a few personal errands while we waited for the work on my mom's new car to be completed. Brad texted us with updates while we were gone and let us know when the vehicle was ready. It was such an easy, wonderful experience! When we arrived back at Price Leblanc, Mindy was waiting for us so that Trey (one of Price Leblanc's technology specialists) could answer questions my mom had about the various buttons and features she hadn't quite figured out yet. Trey even gave my mom his business card and asked her to call, text, or email him should she have any further questions about her vehicle. Even though we only met the team at Price Leblanc a little over a week ago, we already feel like we are a part of what seems to be a close-knit family there. (My mom even baked a cake and brought it to Mindy and the rest of the sales team when we went back yesterday!) I don't even OWN a Lexus and I feel like I belong to their group! (One day, though. One day . . .) My mom was treated like a queen throughout the entire process thanks to Mindy Rousseau. (We seriously cannot say enough good things about this lady!) And on top of the service at Price Leblanc Lexus, you should FEEL how my mom's new RX350 drives!! Do you know what it feels like to run a hot knife through butter? That's the exact same sensation you get when driving or riding in a Lexus. They don't call them luxury vehicles for nothing, apparently! read more

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I cannot say enough about my buying experience! I mean who actually likes going through that process?!?! Kim was incredible and so knowledgeable, helpful and understanding! The whole thing from start to finish was stress free and only lasted about 3 hours total! Thank you to all that assisted with me! I'm in love with my new car! read more

This dealership is top notch from the front door, all the way through the building. David Waters was my salesperson, and he was an absolute joy to work with. He updated me weekly on the status of my new RX350 that had been ordered, and surprised me the morning that I could pick it up with a video! David, has a wonderful personality and extremely helpful. Brandon Brown in Finance and Aaron Gooden the Technology Specialist were both patient and very helpful. The knowledge that these three men have is incredible! I would NOT hesitate to refer everyone I know to David Waters at Price LeBlanc Lexus. read more

Cliff took EXCELLENT care of us! He was quick to respond/follow up, went out of his way to get us a quality, detailed video of the CPO Lexus GX before we flew across the country, honest about the couple of imperfections (as come with any used vehicle), authentic, and he went above and beyond. I can't say enough about Cliff, this dealership and our experience. The service and atmosphere was what every dealership should aspire to. We have spoken to many, many dealerships across the country, been given the run around over and over, and fee'd to death thousands upon thousands of dollars when the final quotes come in... But NOT at Price LeBlanc! They were straightforward, no games and made the experience both quick and easy. I would recommend Cliff and Price LeBlanc to anyone shopping for a vehicle! read more

Price LeBlanc Lexus - Beautiful Certified Pre-Owned GX460 - Car Dealers Near Me - Baton Rouge, Louisiana

Was looking to purchase a 22 RX 350 F Sport. PLL would have given me a good deal but Lexus Mobile gave me a great one. Would recommend Price LeBlanc Lexus. Mr. Price was actually friends with my grandfather Sprague Pugh Sr. at that time was President of Iberville Bank. Old memories both have been deceased for decades. If you want a 1 star dealership consider Lexus of New Orleans, told me my trade lost $2,000 in 2 months. NO proposal was quite a bit higher than Price LeBlanc read more

We just picked up our new RX . Everyone at Price LeBlanc was so nice . Our sales consultant Mike Sheffield was excellent. He was nice, knowledgeable, and not at all pushy. read more

Could care less about talking to the owner after this experience. Bottom line, the service was sorely lacking, they tried to sell us tires that were not needed, let us leave the lot without letting us know there were further issues, and delayed the repair in hopes of selling a new vehicle. read more

Although we bought our cars at different dealerships, we have had them serviced at Price LeBlanc. The service was very good, and easy to deal with. read more

Thanks Mr. Young for getting us the new SUV. Appreciate your kindness. The business folks were also super nice and helpful. My wife is glad to be back in a new Lexus. Glad to have updated safety features in the new GX. read more

Missy Harris and the service team at Price LeBlanc Lexus were very accommodating when I met them upon opening one morning with a check engine light. No appointment, as I was traveling from Texas to Georgia. While no one wants an additional expense on a roadtrip, I was pleased with thee service, diagnosis, and efficient manner with which the Lexus team got me back on the road. Thank you for your assistance! read more

The sales department and the service department. Both are excellent. We leased a 2017 Lexus Rx350 back in 2017 and were treated like we meant something to them. Good folks. We turned in the 2017 Rx359 in August, 2020 and got a 2020 Rx350. Again, the sales force was above the top. read more

The service center is so comfortable. I love the private rooms. The staff is helpful and friendly. Usually the wait time is not bad if you make an appointment read more

Had a great experience. Love my new Lexus but the employees made sure I had a great experience. David Fremin in sales, Melvin in finance, and Trey in IT all got me going in an efficient, friendly manner. These individuals went out of their way to make sure I was happy! read more

This is a top notch dealership. Thoroughly impressed with the professionalism and courtesy. Was going to be in Baton Rouge for two days to help my son relocate fo LSU Law. Wanted a new car for him. Chris Hill and Joey LeBlanc handled all the paperwork and details in advance of my arrival. The dealership is clean and modern. The entire process was seamless. Cudos to all. Recommend without reservation. read more

Professional, friendly and COVID compliant. I was happy to get my second vehicle from them. They work with you to get the vehicle that fits your dreams. Melvin was top notch in the finance department and Gwen was a master at teaching me all the nuances of my new baby. Highly recommend if you're in the market for a new luxury vehicle. read more

Price LeBlanc Lexus - Lexus RX450hl, champagne and happiness - Car Dealers Near Me - Baton Rouge, Louisiana

David Waters of Price LeBlanc is a gem in the world of car salesman. I highly recommend contacting David , should you want a transparent, caring , knowledgeable and honest salesman. He's that guy and will work tirelessly to accommodate your request. read more

just now-Edit Update pertaining to my first review regarding the dealership. Owner contacted my spouse and I to trade in the first car we purchase through Price Leblanc Lexus. We picked out another car, took it home, went back to the dealership on Saturday morning. It was raining in that car as well. An entire different make and model vehicle. No apology was offer nor any compensation. Happy that we purchased extended warranty on the first vehicle because we were able to use it to purchase a New vehicle next door. It has been nothing put problems with these people. I will never purchase a new or used vehicle from the entire Price Leblanc company as a whole again. I hope the sales and mechanical staff is trained better. Lost 1,000s of dollars on this deal and my car note went up. I guess you live and you learn. Hopefully all who read avoid this dealership at all costs!! read more

Seen a slightly used vehicle listed here. Our sales consultant was Jeffrey Y., we walked in and were straight to the point. We've brought many vehicles, so we know the song and dance that some car dealership like to play. We wanted numbers on trade. They were extremely professional, and straight forward. Didn't waste our time came back with great numbers. We discussed warranties. Everything went smoothly very hassle free. They treated us very nicely. Offered us and kids snacks and everyone seemed extremely friendly. A very relaxed car buying experience. They weren't there to rob us they were there to gain our business. Everything worked out well we signed papers with Ashley L. who was great and very friendly to our kids and then we drove our new suv home. Also Very clean and nice Dealership read more

Had service done at Price LeBlanc. Wonderful experience. Had a loaner car and my car was done really quick. Hope all my future experiences are this good. Thanks Price LeBlanc read more

I would give this dealership, particularly the service department, Zero stars if I was able to. Very difficult to work with, very rude over the phone. Service reps are rude, hours are inconvenient, service technicians have been rude. Unwilling to work with customers who work extended hours and require transportation. I've had such a bad experience with this dealership (twice now) that when it was time to turn in my previous lease and lease a new vehicle, I drove six hours to another dealership in another state. I've been treated so rudely that I'm willing to drive to New Orleans for regular maintenance and service. Please avoid Price LeBlanc Lexus--they do not provide the Lexus-level service that I've experienced elsewhere. read more

Thank You Ronald Escoe and the entire team at Price Leblanc that created a very positive buying experience. There was no pressure and everyone was very knowledgeable of the Lexus brand. I was very surprised to receive a very detailed and complete tutorial of the car functions, inside and out!!! there's a technology specialist(cant remember his name) that will walk you through all the technology of the car, which was great!!! Thanks for welcoming me to the Lexus family. Nori (car's name) and I are bonding well! read more

Excellent customer service. Clear explanation. Work took exactly as long as they said it would. Waiting space was nicely designed with "quiet room" for those not interested in TV. Excellent breakfast food and drinks if that matters. read more

Not sure what happened over the last few years but when my car was brand new (2009) an oil change was $45...today, I came in to get my oil changed and tired rotated and the total is $120!! This is either a sign that Price LeBlanc only wants to sell cars or that only "new" cars get a realistic rate for service. They do have good service and free snacks if you wait but with the extra $45 I could save by going elsewhere I can buy some pretty great snacks. read more

The staff is insanely nice here at the Lexus dealership. I will say, they are still car salesmen. Martea was running several numbers for me to try to make the best deal. I can really appreciate a place that gives you bottles of water and granola bars. Every time I walk in the door it feels like you get personalized royal treatment. The missing star is because the car I want won't be ready for a few days. read more

Price LeBlanc Lexus - IS 250 - Car Dealers Near Me - Baton Rouge, Louisiana

Best Lexus dealer in the country. When you buy a car make sure to get some free country sausage!! True Southern hospitality. :D read more

Had an easy and smooth experience buying my new IS sedan Dave in sales was great and Gwen as well was fantastic read more

Price LeBlanc Lexus - Car Dealers Near Me - Baton Rouge, Louisiana

I have been owning a Lexus for over 20 years. I recently bought a 2020 RX350. Dave Fremin was my salesman again (used him for my last two purchases) and was extremely satisfied with his patience and knowledge. Would definitely call him in the future. Great experience read more

Although they go above and beyond when trying to sell you a car, the customer service stops there. I went in today to ask questions about my leased vehicle and was completely brushed off and looked over. I have purchased 4 vehicles from Price LeBlanc Toyota and 1 from Price LeBlanc Lexus. After today I will never purchase another! If you are looking for a Lexus it would be worth driving to New Orleans read more

Purchasing a new Lexus? Make an internet inquiry to Mindy Rousseau at Price Leblanc Lexus. Mindy made car buying a truly satisfying experience. She is genuine, knowledgeable and courteous. Hats off to all PLL staff. Great experience. read more

We bought our Lexus GX in July of 2012 when we needed more space for our second child. We've been nothing but pleased with both the quality of our vehicle, and the service we've received at Price Leblanc. Yes, maintenance on these luxury cars is definitely pricier than with other brands, but we expected that when we purchased--kinda comes with the territory. Although I can't compare to other dealerships/prices since this is the only one we have used, I can say that I am probably a Lexus-buyer for life, and we see no reason to look elsewhere. When we have work done, the staff is friendly, and the lobby/waiting area is very comfortable (snacks, tv, nice bathrooms), which is nice for longer wait-times. They have also been very helpful setting us up with loaners for longer maintenance, and replacing parts destroyed by our kids:) Satisfied customers. read more

I bought my Lexus 350 here on Christmas 2016. Extremely pleased with Service and Vehicle. Definitely will buy our next vehicle here!!!

We brought our 2014 Lexus ( purchased at this dealership) in for routine service and oil change yesterday. I balked at the $330 estimate, but decided to go with it as it is still in warranty. After we picked it up, the "check engine" light came on. Concerned, we called the dealership, was told to speak to the manager, left a voicemail, and received no return call. My husband called this morning and asked for a loaner vehicle while the service department figured out the problem, because his day is full. He was told there was none to be had. We are not happy with the service so far. read more