Royal Nissan is by far my preferred spot for car repairs, oil changes, etc. for my company car. Today, Meredith Rogers was my service advisor for the first time, and I've worked with Raven Walker many times over the last few years. The service has always been 5 stars, above and beyond. The communication is probably my favorite part of working with Royal Nissan as I can text the service department to schedule anything I need. Their hours are great too as I usually get there before my work day begins; also, the inside waiting area is very nice with ample space for me to set up a temporary work spot as I've done several times. read more

My vehicle got serviced yesterday! My first issue was the fuel pump system going out on my fairly new 2023 Nissan Kicks that only has about 43k miles. Second, I got two brand new tires on the rear of the vehicle since I was told the treading was low on them. Before I could make it up the street from picking my car up, the low tires pressure light came on. I returned to Nissan to have them add air and double check the tire just to be inconvenienced today waking up to a flat tire again!. I also don't understand why the two rear tires have two different brand names. The tow truck took 3-4 hours to get to me from 8:08 am when I submitted the request. I am very disappointed with their service and was at one point rooting for them but not anymore! read more

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Fast and friendly service and staff. They had a whole new transmission done in just two days. Dealership prices but worth it for the warranty. read more

I'm very disappointed with the car l've received and the service! I had my car for a week when l've noticed a wheel bearing issue. Drove it back here to get it checked out, I was told they didn't see anything wrong! Now my entire car is shaking, the issue is way worse! Wish people wouldn't take advantage of other people just to make a sale! Alan Landry(salesman) of course he was nonchalant about what is going on with the car he just sold to me smh!! read more

I was on my first solo trip from Florida to Texas for Thanksgiving after losing my wife of 34 years. It was a rough trip, and losing my transmission on a Sunday did not help any. Fortunately I was able to convince a hotel manager that my dog was a service animal and waited for the mechanic to open on Monday. Unfortunately it turned out the mechanic had closed for the week of Thanksgiving. So I had it towed to Royal Nissan, and rented a car to finish the trip. Sherrie Anderson became my lifeline back to Baton Rouge while in Texas. They determined the transmission needed to be replaced, and when I mentioned starting issues they found the starter was also going. Sherrie was very helpful, keeping me informed on progress and answering questions as they arose. Everything was finished as I arrived back in Baton Rouge and the transfer was as smooth as it could have been. I had no issues whatsoever in my return trip to Florida. Yes it was expensive, but I am thankful for the great service received at Royal Nissan. read more

These guys are awesome! Samuel literally did everything over the phone to sell me my truck. He also had my truck delivered/picked up my trade in that day! Amazing. read more

Went to test drive a vehicle and Gerald Toney sales consultant ask if could take my registration to run an accident report on my clean vehicle . ( I've never had a dealership ask or do that before). When I got home I realized that he never returned my vehicle registration to me so I politely texted him asking that they mail it to me. Gerald Toney ask that I come into the dealership to get my registration the next next day and talk a deal with them on the vehicle I test drove. I informed him I was NOT interested in the vehicle and ask that he mail the registration to me since I was leaving town for a few days. After a week and several text from Mr. Toney who told me not to bother him anymore he tells me he LOST my vehicle registration. I Will never attempt to do business with Royal Nisson or Mr Gerald Toney again. read more

Britney did a wonderful job selling me my 2023 Nissan Roge SV. Very informative and very nice. Great experience!

After contacting them about a vehicle, I am interested in speaking about getting from them, and after I told them my interest in a vehicle, they raised the price! When I asked Jeff the salesperson why he said it was my fault for not purchasing it the day I saw it for the price that day and now the higher price was the price. Rude. Unhelpful. How can you run a business when you are price gouging. That's how I see this. Raising the price because of someone wanting to purchase your item. read more

Royal Nissan - Gh - Car Dealers Near Me - Baton Rouge, Louisiana

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I had a great experience buying my truck from Royal Nissan, thanks to Britney Wimer. She met me in the lot when I first pulled up to view a truck I had found online. From then on she was with me and able to answer any of my questions throughout the whole buying process. The closing process was quick and easy and I never once felt pressured to buy something that I did not want. The price negotiation with the manager was also very straight forward. This is a 5 star facility and will highly recommended Royal Nissan. Thank you Britney and staff! read more

My sales representative Brittany was extremely nice and patient. We looked at multiple cars and she answered all my questions in detail. She gets 5 stars. 1 star goes to the business Manager Jeff. 3 words "female predatory lending". He has a very dry personality, makes little to no eye contact and just shoves papers at you automatically adding voluntary services. I had to have him step back a couple of times to explain items on paperwork in which he seemed annoyed to answer with one liners. I'm sure this his is MO for getting you financed for a vehicle with the dealership first. It's business, right? But his customer service is below subpar. I left drained from his whole demeanor. I picked my car up this morning, loved the car but hated the experience! If you can ask for another business manager other than Jeff, I recommend that. Update: After my initial review, I was contacted by Harry, Marshall and Christopher (Finance Manger) about my experience. Purchasing a car can be stressful and exciting, and customer service is a top priority with any business I choose to support. Although, they are unable to reverse the experience I had initially, I do appreciate the effort the management team made to identify any misunderstandings and listen to feedback. Thanks, Christopher. read more

This place makes buying a car painless I have bought several cars in my life, and this dealership is by far the best. They were very honest, they don't upcharge from the msrp. Ask for Jerry or Jessica, they will take care of you and they are honest. I've recommended them to friends. Every person we encountered was very nice and helpful. One pleased customer ! read more

I am a college student who was looking to get their first lease on a car. I went in expressing that I was looking for a 4x4 base model Nissan Frontier, when approached by the salesman I had been speaking with, the car I wanted was no longer on the lot, and the one advertised perfectly for my deal, was also no longer on the lot. After this, he tried to turn my direction to the Nissan Frontier Pro, still without 4 wheel drive. Before even discussing other options or other prices for other cars, and after "running a quick credit check," he was already ready for me to sign terms, and attempted to hand me the pen, without even discussing any other vehicles. When I told the salesman I'd like to discuss with my mom, he badgered about and asked me if I wouldn't mind waiting an hour for her to get out of a meeting, or coming back after, so that he could get terms finalized that day. I'm all for commission based sales but the customer should still come first. In addition to this, not a day later, the manager pestered me, after never contacting him, and tried to tell me that, the car the sales man tried to push on me was the car I wanted. It didn't make sense to him, that selling a 40,000$ car, I didn't ask for, was irrational. told him he was being weird and he continued to send me photos of my Yelp review, and attempted to call me, until I blocked him. After this, the manger, of the bar I worked at at the time contacted me and forced me to remove my Yelp review, due to his friendship with the managers and owners directly attempting to silence the public opinion of customers. I have since quit this job, and since royal nissan and it's influence can no longer financially effect me, because they got upset over my Yelp review, I decided to repost this. read more

Royal Nissan - Manager pestering me about my Yelp review, trying to tell me I'm wrong and a child. - Car Dealers Near Me - Baton Rouge, Louisiana

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I had such a great experience with Royal Nissan this weekend. It was our first stop of many dealerships we planned to visit. Instantly after getting out of our vehicle, myself, my mom, and sister were greeted by Sales Rep Christopher Anderson. Chris was friendly and super knowledgeable. Any question we had, he had an answer for us and was able to shows us just about every feature on the vehicle. We visited about 8 dealerships that day but ended back at Royal Nissan that evening to buy the 2021 Nissan Rogue from Chris. Also, Chris in finance was great in walking me through my first purchase. My only complaint from the entire experience with Royal Nissan was the "car detail" that is done. My windows still had streak marks and there was a brown spot on the door frame fabric- it came out with a wipe. Ask for Chris Anderson! read more

Royal Nissan - 2021 Nissan Rogue - Car Dealers Near Me - Baton Rouge, Louisiana

After my negative experience, I was contacted by a sales manager who was very apologetic and explained the miscommunication between the sales associate and management. He assured me that the situation was handled internally and also offered me compensation for my travel. I appreciated the call, the explanation and the gesture. While I won't be venturing back to Baton Rouge for my vehicle needs any time soon, I wanted to update my review since I no longer believe that my original review accurately represents Royal Nissan as a whole. read more

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Was attempting to find a part for my car so I called in, no answer but would immediately get a text from someone on their team. In the text chat, I provide my VIN and am given a price and a part number. I try calling back to go ahead and order the part, Im told by someone else that the part number given that was based off my vin is not the part for my car. Was told that first price i received which was for the part supposedly not for my car was not the price of the part. Then they suggested a different part, which was way higher in price. Called another nissan dealer who gave me the original part number I received and a price that Royal didn't provide to me ever. Moral of the story: they're clueless and have horrible customer support. Take your business elsewhere. People can't even answer a phone much less a text. read more

Made an appointment. Not sure why because took hours to get an oil change! Seriously?! This sign was posted in the wait room. Never again. read more

Royal Nissan - Wait room at Nissan Service department - Car Dealers Near Me - Baton Rouge, Louisiana

The worse!!! I never EVER have good experiences at Royal in Baton Rouge unless Du'Aire is there. No one greets you when you walk in for service. If you bring it to Liz attention, she'll say she's going to speak to them BUT of course what's done is done. It took over an hour for a simple oil change. There was one vehicle being serviced when I got there. My car was the only car in the bay being serviced but yet it took over an hour. I sent a text to my advisor asking for an update at 3:07pm and didn't get a response until 3:25pm when the agent was done with the work. SMH at Royal. read more

I called this place July 20th, 2022 in the morning to inquire about an oil change for my vehicle. I was prompted to press 2 to speak to service. I did so and the phone rang and rang until an Ann or Annie? picked up the phone and said she was the receptionist. I told her I was wanting to make an appointment for an oil change and that the line kept ringing and no one answered. She told me she would take my name and number and have them get back to me. In the afternoon, no one called yet. I called back, pressed two to speak to service, and same thing, it rang and rang and Ann answered. I reminded her who I was and she said let me get someone for you. She put me on another call which rang and rang and hung up. I called back, now the phone keeps ringing and no one answers. They do not care about their customers. Won't even have the decency to hold the line, go get an answer for me, drag someone to the phone to speak with me, nothing. read more

Alan Landry is the man to go to if you need a good deal on the vehicle you're trying to buy! He will go to the ends of the world for you. He's the best and would recommend to anyone looking for a new car! read more

We love Royal Nissan!! We have been getting our Nissan Versa serviced here since we moved from Hawaii in 2009. The customer service is quite stellar - especially from guest service rep: Kenny! Why not a 5-star review? Well, the mechanics have made several minor mistakes that send us back to the dealership, when we do not need to go back...just so they can fix what they messed up on. Royal Nissan is always eager to take care of the problem and will always throw in a little something extra to make-up for the mishaps. They have wi-fi (but you cannot get on social media pages because they have blocked them), coffee, television, vending snacks and a shuttle service if you need to be at another location, while your car is being serviced. read more

I went in for an oil change and a tire rotation today. My appointment was for 1:45, they told me it would be between an hour and a half to two hours. I was there for almost three. I'm very sorry, but I will not be coming back. read more

The staff in the Service Department for the last three years have proven to show excellent customer service, especially Ricky who I have dealt with on several occasions. Even when they have made mistakes, which I understand nobody or no business is perfect, they really demonstrate professional customer service in order to correct it. Only one time since 2009 they had trouble diagnosing a problem and I had to take my car to a specialist to resolve. The customer lounge is comfortable and clean and they supply complimentary snacks and coffee/water bottles. I will definitely continue to bring my car here if they continue with the status quo. read more

Royal Nissan - Waiting area - Car Dealers Near Me - Baton Rouge, Louisiana

Great place to buy a car. Highly recommend. Look forward to buying a new car soon. Thanks

After having part of my transmission repaired under warranty, I kept bringing my car back saying something wasn't right with the way it was driving. The master mechanic rode with me 4 times and told me I was "paranoid" and it was running fine. After a month or so, the warranty period ends and I ended up with $12,000 worth of repairs needed (basically a new engine) from continuing to trust him and driving it. They didn't care what they sold me, nor did they care enough to be open-minded and listen to a customer's opinion after their initial so-called warranty repair. I see it as them doing just enough to get the car operating again hoping it'll will keep the person quiet and out of their way. read more

My daughter's car has been at this place since Sat. they still haven't given her an estimate Tomorrow is Wed. terrible

I was greeted promptly and my service contact/serviceman had my oil changed in 45 mins and I was ready to roll! I also saved $15 on the service because of the great points program. read more

This dealership is pretty large and has lots of vehicles in stock to check out, and everyone was very helpful and considerate. Shawad was who helped me out, and I felt like he wanted me to find the best car for me and find it at a price I was happy with, which hasn't always been my experience in the past with trying to find cars. He also knew all of the answers to the seemingly hundreds of pretty specific questions I had about three or four different models. I don't mind doing my homework on cars, but it's really nice to, when a question pops into my head on a test drive, have the salesman there be able to answer it for me. I would definitely recommend this dealership if you're looking for a new vehicle. read more

I would never buy a car here to save my life because of their service department. I had issues with my 2015 Altima and needed to know if I was able to drive it home which is 2 1/2 hours away. I told the manager that every caution/warning light was lit up. He said he didn't have a technician available to help me, and it was the busy season. He wouldn't even get up from behind his podium to walk over to me car. When I said I just need to know if it is dafe to drive home because the speed odometer wasn't even working, he responded by saying, "Be careful". I would love to have a conversation with the owner. If you want a Nissan, go to All-Star. They helped me by running a diagnostic on my car. It took them 10-20 minutes to let me know that the problem would not affect my safety, and I made it home with peace of mind. read more

Oh my goodness I do not have enough words to express my gratitude and appreciation for Kenny and the guys in the service department at Royal Nissan. After several extremely sub-par experiences at Nissan dealerships in both Baton Rouge and New Orleans, I was weary of dealerships in general (see my other reviews, haha). But when my car absolutely refused to start, I had to have it towed somewhere and Royal Nissan it was. I left my car in the lot after hours and dropped the keys in the after-hours slot. The slot was very secure and the envelopes provided were helpful. I called the next morning to explain the situation and see how long the repair might take. Good old Kenny answered the phone (he was apparently the only one working). He said they were completely booked and he wouldn't be able to take a look at the car until two days later. Well, I am crier, and that made me cry. I have a very unforgiving work situation right now and few options for transportation other than my (apparently) not-so-trusty Murano, so I couldn't hold back the tears when he told me about the delay. He needed to get some things together and call me back, so I hung up the phone, composed myself, and went back to work. He called back an hour or two later and let me tell the story about what got me to this point. We also discussed the fact that I'll be going on a cross-country road trip in a few weeks, so I needed to get a general check-up. He outlined everything to be done and was happy to get the entire car checked out in addition to fixing my main problem. I assumed the aforementioned scheduling difficulties were still in effect, so when I hung up from our second conversation I figured I wouldn't hear from him for a few days. Lowe and behold, Royal Nissan popped up on my caller ID not an hour later. Kenny bumped me to the front of the line and diagnosed my problem. He called with an estimate of cost as well as time to completion, which to my surprise was 1 pm THAT DAY. Never in my life has anyone been so understanding, so compassionate, so caring. He told me he heard the quiver in my voice and decided he had to get me taken care of even though they were booked solid. What a truly wonderful man. Picked up my car that day and it's run beautifully since. Really can't thank Kenny and Royal Nissan enough for helping me out when I needed it most. If you need to service your Nissan, Royal Nissan is highly recommended. read more

Alan and Michael @ Royal Nissan really rolled out the red carpet for me! Amazing service & attention to detail! Love my new Rogue SUV efficient 33mpg plus so many new safety features! Even saved $25/m on Insurance!! read more

I had a good experience with this dealership. My sales man was Quentin Chapman he was great showed me everything that the car would do. Arther bush was a big help to I have no complaints. read more

Receptionist very rude. Hung up on me and was very condescending. Reflects very poorly, very bad customer service. There are plenty of dealerships to buy cars at, don't waste your time. Look elsewhere. read more

The fact that I can schedule my oil change and maintenance work ahead of time then drive straight into the shop, eat free snacks, get homework done and leave all within an hour makes my life so much easier. read more

My husband and I have purchased two cars here from Billy Brooks. We went in the first time with our car on its last legs and walked out with a brand new 2016 Rogue. Today we traded the Rogue for a 2018 Altima. Both times, Billy was professional and helped us work out a situation that would be the best benefit to our family. He focused on what was important to us and matched a car to us that met our requirements as well as a few safety features I didnt know I wanted until I had them! read more

Jennifer went above and beyond when considering a purchase from this dealer. I highly recommend asking for her as your salespeople. Also wonderful service Dept. who only suggested work I needed and pointed out I didn't need other work the NOLA dealership said I needed. So that Dept saved me about 4K. read more

Let me first say that I was disgusted by behavior the salesperson who assisted us....His actions of stereotyping and assuming that we were a waste of time and could not afford to purchase was very insulting. I pulled up to the dealership viewed a few cars, no one approached us so I decided to go in. The receptionist greeted me and motioned the salesperson by the name of Billy Brooks to come and assist. He walked up visibly annoyed that he had to do work and asked the receptionist "What do she want?" Never made eye contact with me. I was taken aback because his tone was asserted as though I inconvenienced him. Before I could open my mouth, he then started saying that he has cars for budget of 10,000; 15,000 without asking me what is my budget. More importantly, he never greeted me and asked "How may I help you?" or even asked what kind/type vehicle I was interested in. He rudely assumed I could not afford more than 15,000!! I was shocked and confused because I never got treated this way before. I think my expression was written on my face because the receptionist asked me if I would like to be placed with someone else. I really wanted to say yes because I felt so uncomfortable with this salesperson but I continued on because I was curious to see how he was going to continue to treat me. I kept being polite and he may have realized that he was wrong about how rude his initial approach was and maybe I am a "good Black person" who was actually trying to purchase a car because he was trying to redeem himself after the rep called him out on his obvious messed up behavior of stereotyping. He then went on and on about how he don't know what happened and if I wanted to see someone else then I can. I told him no and proceeded to convince him to show us around. I looked at the Nissan Maxima which he was highly knowledgeable about. (That was the only positive thing about the encounter) I was also shocked because while trying to now seal the deal, he let me test drive the vehicle without getting my full name and/license. He only asked me if I have full coverage then handed me the keys to drive while he waited at the dealership for me to return back. Once I was done test driving, he then asked me if I wanted it. I said like the car but I'm now interested in the numbers and to make sure Im getting a good and fair deal bc I will be looking at another brand of vehicle. He brought me into his office and said "Now you know how much this car cost right?" (Still assuming that I could not afford it). I told him to give me a total including rebates, discounts on that maybe available. He didn't ask me if I was military. He did not provide any details of discounts/rebates. He gives me a price $3,000 higher than what I seen online. I proceeded to tell him exactly what my credit score was and he brought back another similar price. I then asked him what's is the price including taxes title, license, and fees,he told me "It's all numbers"...due to his laziness and sarcasm, I had it ask him again and he reluctantly came back with a different price that did not add up correctly with the monthly payments given. Also, while I was calculating he kept asking me why was I adding and subtracting and tried to stop me from going over MY calculations and budgeting. Basically he was trying to bullshit and rush me into buying the vehicle and didn't want me to catch the fact that his numbers didn't add up. I just want him to realize that you can't treat customers a certain way based on looks. Outside from my experience, I am purchasing a Nissan Maxima but it will not bought from this dealership. read more

We had been searching for a used car for my daughter in college for weeks. We had one last stop before giving up last weekend - Royal Nissan. Jarrett found my daughter and me wandering around the lot. He found the car (in the back) that we had come to look at. We test drove it, but I wasn't convinced it was "the one". So Jarrett took us inside and began looking on the computer at other options. He found another car at the other Royal dealership. He drove us over and we test drove it. My daughter fell in love with this car - a Mazda CX-5 with a sunroof, and we bought it. Now that probably all sounds like a standard search so why 5 stars? The simple answer is Jarrett Russell-Roddy. He was so kind and patient with us. He wasn't pushy and never pressured us. He was VERY knowledgeable about all of the cars we looked at giving us information and showing us features that no other salesperson had in the weeks we spent looking. I highly recommend visiting Jarrett for your next vehicle purchase! read more

I made a 2:30 appointment for my sister to get an oil change. When she arrived they said it would be around 5:00 when they got to it. She asked the service person if they could reschedule her appointment for another day when they could actually get to it at the time of the appointment. The service person basically looked at her like she was an idiot, and said that appointments don't actually matter or something. So don't bother making an appointment at this place. read more

Came in for an oil change for my car and waited three hours to not get a thing done. The manager was pulling in car after car that was came in way after we did. They kept telling us that our car was next only to find out that was a lie. Finally got mad a decided to go elsewhere after they pulled in an employees car. When we left we complained and was told that there was nothing that could be done. The service department is poorly run and poorly managed. Spoke with other customers and they have had similar experiences. read more