I like to flex every now and then because I worked hard for this! My brand-new BMW X3 was my 40th…read morebirthday gift to myself, and from start to finish the experience was top-notch. I never once felt taken advantage of and my salesman, Shazam (Shawad Dara), was straightforward and professional. This was actually the second BMW location I visited (the first felt more like a used car lot), but here I immediately knew I was in the right hands. I loved being able to track my customized vehicle on the app and knew the moment it arrived. When I came to pick it up, everyone was welcoming, and the bow on top of my BMW was the icing on the cake. Since then, I've come back for service (including an oil change), and that was a 5 experience as well. Two years later, I'm still grateful for both my car and the memory of such a smooth, celebratory process.

I had the choice to have my car towed--broken, and under warranty--to Peake BMW, which would have…read moreoffered me a loaner while my car was repaired. Instead, I was offered a rental at this dealership, and then charged for it. Never again.

Porsche is the best. That's my car. That's pure engineering. That's not a car it's machinery. No…read morebetter staff all around professionalism.

I, love the service I have received over the 11 years I've had my Porsche. They treat me as if the…read morevehicle was still new Chris, is doing a great job. I will definitely return there to buy my next vehicle.

My purchase was a quick smooth transaction. Never buy a vehicle rushing. You can't trust everyone…read more I have a deep cut in a tire and 3 cracks in my windshield that is obviously my problem. They had a guy come to the dealership to repair cracks but one crack has a horrible glare. I have to replace windshield. The tire is also my problem. I paid cash for the vehicle. Chris was polite and basically let me know he can't help me. Buyer Beware

Buyer beware when purchasing a car online from Brian Harris Audi at Baton Rouge. I bought a CPO…read moreAudi A5 in October 2022. I paid more for a CPO with the assurance that the car had been thoroughly inspected and was in working order. After purchasing the car, I found that none of the tech features in the car were working. I contacted the dealership FIVE times (before receiving a response) regarding the issue, just to find out that the MMI technology module no longer worked. Long story short, I drove the car for over 6 months with none of the tech features due to a backordered part. If they would have done their due diligence as promised, this would not have been an issue. Furthermore, the car was sold to me with bad tires that are completely shot. I've only driven the car 5k miles in 6 months, and I'm already on the hook for $1,500 worth of tires. They also did not change the oil, so I ended up using my 30k mile service at the 23k mark. If you look at my other reviews, they are positive. I'm not one to bash a company online without good reason. I understand mistakes happen, but the problem I'm having with this dealership and Audi as a whole is the lack of customer service and follow-through. THESE GUYS DON'T CARE, and best of luck receiving a response from them. I contacted Audi USA SEVEN times, and the dealership, nor Audi ever followed through with a response to me. This was my first experience buying a car online, so if you find yourself looking to buy a car without seeing it in person yourself, know that this dealership will not take any accountability if there are issues. At a minimum, they could have offered Audi Car Play - any small grain of "we messed up" would have made me feel better. Ignoring me, was not the answer.

Someone tboned me and totaled my car. Ever since my first car, I have only drove Mazda's. So of…read morecourse we went to the Mazda dealership first for me to look into getting a new car. However, I had a bad experience this time. That pushed me to finally go see what other options were available. My plan was to go to AllStar Hyundai first, and then go to Team Honda, I never made it to Team Honda though because my experience at AllStar with Aaron Hilliard was absolutely incredible. I walked in and he greeted me immediately. I told him I was interested in Elantra's and Sonata's. He took me out to the Elantra they had available and we took a test drive. He was very knowledgeable about the car. I'm going to phrase it like this "he knew his shit" lol. Afterwards, I let him know about the unique situation I was in and he worked with me and still got me into that beautiful Elantra. My grandma had to be involved but she didn't get off until 5 o'clock and Mr. Aaron was so accommodating, he got everything ready prior, so by the time she got there, all she had to do was sign some paperwork and we were good to go. One of the guys that handles the finances, was pretty great as well. Definitely knowledgeable, but definitely a "chatty Cathy" too lol. Boy did he talk. He explained in thorough detail, every single feature of the car before letting us sign the financial paperwork. So if you're into that type of thing, he's your guy. He's got brown hair, and wears glasses. Unfortunately I can't remember his name. Overall, my experience at AllStar Baton Rouge was absolutely incredible. I would highly suggest them to anyone.

It stands to reason that a service agent's primary skill set is communication, no? They don't…read moreactually do the service but they middle-man between customer and service techs, if I understand correctly. This is why Deshon is not the man for this job. It would take me pages upon pages that I would hope be read but ultimately wouldn't realistically expect anyone to for me to explain why this experience has been an utter nightmare. So instead let me just list the highlights. On three separate occasions, Deshon called me to tell me my car was ready. At no point was the car ready. I dropped my car off on 5/4/26, a Monday. On Tuesday morning I told him I'd spoken to Hyundai USA and they asked that he send in a repair request. I confirmed with the All Star service manager that he also asked Deshon to do this. Instead, he does nothing. For two and a half days, nothing was done with my car or the request. I could not get in touch with him until Thursday morning at which point he refused to answer my question, "Have you sent in a repair request?" And instead he insisted I call and talk to his manager about it. By that afternoon he FINALLY sends it off. Please also note that the primary thing that left me with entirely negative feelings for All Star is how, when I was sent a list of items that "needed" servicing, I asked Deshon "are these related to why I dropped my car off?" He ignored me, call and text. I now know it's because he had no idea, or had forgotten, why I dropped the car off in the first place. So I did my best to select items that might be related to my primary issue. ***AT NO POINT did he communicate that these checks were made on every vehicle and were unrelated to my catalytic converter. This is the primary reason I have such enormous issues with his failures as a service agent.*** I would only find out later that none of the items were related and I was now on the hook for nearly $700 worth of work for a car that is ultimately a lemon and I do not plan to keep. The service manager, whose name escapes me now, was incredibly pleasant and understanding. However, as far as Deshon goes, I feel that one of two possibilities can explain my experience: 1. He had some personal issue with me and wanted to sabotage my experience as much as possible. Or 2. He is so totally incompetent and terrible at his job that this is simply the best he can do. I do not know Deshon and therefore can't imagine a reason why he would have personal problems with me. This leads me to lean towards the latter, which is debatable so much worse. Final note: I took my car to a different shop and they told me "the math doesn't add up; they clearly overcharged you by a lot." So thanks for nothing All Star.

Manager Mike Hutchinson extremely helpful n professional. He…read morewent above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

We were driving in our Yukon xl on the interstate from New Orleans when our car stopped…read moreaccelerating. We had 3 kids and a dog with us. We pulled to the side and finally got it restarted and got off I-10 on the Siegen exit. The check engine light came on and we started getting texts to SERVICE TRANSMISSION IMMEDIATELY. We drove by a Chevy dealership first. Called them and explained our situation. They said they couldn't help us til Monday. This was Saturday morning. We kept driving and came across Royal Buick GMC. We pulled into the service department. They immediately diagnosed our problem. They completed the repair in less than an hour and it was under warranty so we didn't owe anything. I'm so thankful they could help us immediately and so quick!!

Bad customer service scam location I buy from there car 100.000$ junk car Ac problem I try to…read moremake with them back the car and then my money don't with me. I recommend that no people buy cars from there.

We bought our Jeep from a dealership in Northern Virginia, so our experiences at Salsbury's has…read moreonly been for service. That said, they have always done good work for us, and my only complaint would be that their estimates of when the work would be done have sometimes been a bit optimistic.

In summary. 1. Made…read morean offer on a car 2. Received racist reply 3. Got the "let me go and ask the boss" game. 4. Got the "what do we need to do to get you into this car" game. 5. Never talked to anyone in Senior Management even after requesting such, just sales managers. 6. Was offered $250 off.... ---- I was working with Jarrad via email and text to try and buy a Wrangler and after I made an offer, he responded with "Man if I could do $33, you don't think I would have told you that? Give me $33,750 and bring me some spring rolls and pho" (I am Vietnamese-American). Since this was obviously wildly inappropriate, I sent the dealership a message via FB to have the Owner or GM contact me. Jarrad called me back and apologized. Several hours later, Tabbatha the Internet Sales Manager called to say that the she had been asked to call me to apologize and asked me the details of our interaction (not sure why she didn't just ask Jarrad). She said she would speak to the Owner to see what she could do. Several hours after that... Jerry the Sales Manager called me to say he also been asked to call but had no details... Not sure why he also didn't ask Jarrad or Tabbatha. Jerry also apologized but couldn't turn off his salesman hat, consistently trying to *see what we can do to get you into this car* and in the end offered me ***$250*** off what Jarrad offered me. At that point I just wanted to get off of the phone. Needless to say, I would not recommend this dealership.....

DO NOT BRING YOUR CAR HERE. Very disappointing service aftermath. I brought my vehicle in for an…read moreoil change YESTERDAY and my check engine light is on TODAY, serviced by technician 1283 & advisor Caleb Shreffler. My car is at 70k miles, regularly taken in for maintenance and should not magically have an issue immediately after DEALERSHIP service. I asked if different oil was needed due to an aftermarket turbo and was told no. - not sure if this is the issue or what but i am disappointed They could have loosened connectors, TB hose or anything so i would have to come back for declined services i planned to do myself due to overpriced services

Worked with Mark Lowery to buy a car for my son. He was great. Very professional, answered all our…read morequestions and concerns. Couldn't be happier.