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    Brian Harris BMW

    2.6 (53 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 month ago

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    I recently had my car incorrectly diagnosed at BMW. My experience was deeply disappointing. The service department was unequally unhelpful; my car had a persistent issue with the brake system / wheel speed sensor. After previous explaining that the sensor was replaced by your part ordered from another car dealership close by, they proceed to guess the issues wrong. Furthermore of that issue, when returning to pick up my vehicle; my vehicle was left abandoned and a full diagnosis wasn't performed. I have an attached pictures. They didn't have the audacity of putting air in my tires not reassembling what they pulled about. They had enough time. I expected transparency and professionalism but received dismissiveness. I'm sharing so others can be cautious. Klint was definitely sweet and very professional. As a direct result of lack of communication I was forced to get a rental car and reschedule appointments for my elderly grandma. It seem like all they was doing was babysitting my car when I refused the $6,000 brake module system service. I have emailed corporate and GM manger. Brett Bagley and Richard Martian. Are the people employed there certified or not? Ridiculous. Previous review was deleted.

    Me fed up sitting in the lobby
    Whitney B.

    I can't say that I've ever had a positive experience. They have terrible customer service and take forever even with a scheduled appointment. Expect to have your car here for a full workday with no loaner but an unreliable shuttle service if you have work or errands ...please have the decency to call me if my car is going to be in your care for longer than the time you gave me and please call me when my car is ready.. bc they don't do that here. Now Tammy told me 10:30 my car would be ready. It's 11:30 and I had to wake what's going on and she told me another hour ..never a good experience

    2018 440i Gran Coupe in Sunset Orange

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    5 months ago

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    4 days ago

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    8 months ago

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    26 days ago

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    6 months ago

    Don't send your 82 year old Mom to this place for service. Very disappointed with these people. All the unnecessary ad ons. Won't be back.

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    3 years ago

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    Matt T.

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    5 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    Liars..... Take forever on my car and don't want to give loaner... they make up things

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    Matt T.

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    15 years ago

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    5 years ago

    Literally waited 4 hours to take 1 tire change with appointment. Dammmmit. I should grab me some Mercedes or audi, or porches. Dammmit.

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    8 years ago

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    8 years ago

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    8 years ago

    Neal Coll assisted me in getting the best deal on my new 330i. We ordered a build and his team had it to me within 6 weeks!

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    9 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Brian Harris BMW

    Review Highlights - Brian Harris BMW

    Josh Kinsley and Jason Breaux both stayed a good bit after the dealership closed without a twitch of complaint.

    Mentioned in 4 reviews

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    Audi Baton Rouge - 20 years old and purchased her first car from Audi of Baton Rouge with a great salesman named Mike. A good guy.

    Audi Baton Rouge

    (47 reviews)

    my wife recently got a new job that provides her with a car allowance. while we weren't fully…read moreprepared to buy a new car, the prospect of the extra cash flow had us excited, and the fact that my wife would have to do a lot of driving made it seem necessary. after a couple bad experiences wandering lots, we decided to browse at home before making the trip to a lot. my wife found a few cars at brian harris and sent them an email letting them know what we were looking for and what we were looking to trade. within a few days, she received a phone call from jonathan. he gave her a loose estimate on our trade-in and let her know about some cars we might be interested in. i went in the next day. after chatting with jonathan, i took the three cars she was interested in (two bmw x3's and an audi a4) for a spin. after deciding on the audi (we are already audi drivers), i started talking numbers with the guys. would you believe that, upon inspection, they actually offered me more for my trade-in than what they quoted on the phone? unheard of! i was honest with them about our situation, and they were honest with me. we talked a lot on the phone over the following days after that first meeting. there was never any pressure. they were willing to work with our less-than-perfect credit, and after a couple days we are the proud new owners of an audi a4. throughout my 15 years or so of driving, i have bought 7 cars. of those 7 purchases, i can only say that 3 of them have been pleasant transactions, and one of them was from my grandfather. i've spent some time in the sales world and i can tell you that these folks operate under the same philosophy as i do: make a person happy, and you've gained a customer for life. thank you jonathan, trey, and vito at brian harris audi/porsche for such a great experience. i'll see you in a year or two to get myself a new q5.

    My purchase was a quick smooth transaction. Never buy a vehicle rushing. You can't trust everyone…read more I have a deep cut in a tire and 3 cracks in my windshield that is obviously my problem. They had a guy come to the dealership to repair cracks but one crack has a horrible glare. I have to replace windshield. The tire is also my problem. I paid cash for the vehicle. Chris was polite and basically let me know he can't help me. Buyer Beware

    All Star Hyundai - Service Check In

    All Star Hyundai

    (116 reviews)

    Someone tboned me and totaled my car. Ever since my first car, I have only drove Mazda's. So of…read morecourse we went to the Mazda dealership first for me to look into getting a new car. However, I had a bad experience this time. That pushed me to finally go see what other options were available. My plan was to go to AllStar Hyundai first, and then go to Team Honda, I never made it to Team Honda though because my experience at AllStar with Aaron Hilliard was absolutely incredible. I walked in and he greeted me immediately. I told him I was interested in Elantra's and Sonata's. He took me out to the Elantra they had available and we took a test drive. He was very knowledgeable about the car. I'm going to phrase it like this "he knew his shit" lol. Afterwards, I let him know about the unique situation I was in and he worked with me and still got me into that beautiful Elantra. My grandma had to be involved but she didn't get off until 5 o'clock and Mr. Aaron was so accommodating, he got everything ready prior, so by the time she got there, all she had to do was sign some paperwork and we were good to go. One of the guys that handles the finances, was pretty great as well. Definitely knowledgeable, but definitely a "chatty Cathy" too lol. Boy did he talk. He explained in thorough detail, every single feature of the car before letting us sign the financial paperwork. So if you're into that type of thing, he's your guy. He's got brown hair, and wears glasses. Unfortunately I can't remember his name. Overall, my experience at AllStar Baton Rouge was absolutely incredible. I would highly suggest them to anyone.

    It stands to reason that a service agent's primary skill set is communication, no? They don't…read moreactually do the service but they middle-man between customer and service techs, if I understand correctly. This is why Deshon is not the man for this job. It would take me pages upon pages that I would hope be read but ultimately wouldn't realistically expect anyone to for me to explain why this experience has been an utter nightmare. So instead let me just list the highlights. On three separate occasions, Deshon called me to tell me my car was ready. At no point was the car ready. I dropped my car off on 5/4/26, a Monday. On Tuesday morning I told him I'd spoken to Hyundai USA and they asked that he send in a repair request. I confirmed with the All Star service manager that he also asked Deshon to do this. Instead, he does nothing. For two and a half days, nothing was done with my car or the request. I could not get in touch with him until Thursday morning at which point he refused to answer my question, "Have you sent in a repair request?" And instead he insisted I call and talk to his manager about it. By that afternoon he FINALLY sends it off. Please also note that the primary thing that left me with entirely negative feelings for All Star is how, when I was sent a list of items that "needed" servicing, I asked Deshon "are these related to why I dropped my car off?" He ignored me, call and text. I now know it's because he had no idea, or had forgotten, why I dropped the car off in the first place. So I did my best to select items that might be related to my primary issue. ***AT NO POINT did he communicate that these checks were made on every vehicle and were unrelated to my catalytic converter. This is the primary reason I have such enormous issues with his failures as a service agent.*** I would only find out later that none of the items were related and I was now on the hook for nearly $700 worth of work for a car that is ultimately a lemon and I do not plan to keep. The service manager, whose name escapes me now, was incredibly pleasant and understanding. However, as far as Deshon goes, I feel that one of two possibilities can explain my experience: 1. He had some personal issue with me and wanted to sabotage my experience as much as possible. Or 2. He is so totally incompetent and terrible at his job that this is simply the best he can do. I do not know Deshon and therefore can't imagine a reason why he would have personal problems with me. This leads me to lean towards the latter, which is debatable so much worse. Final note: I took my car to a different shop and they told me "the math doesn't add up; they clearly overcharged you by a lot." So thanks for nothing All Star.

    Price LeBlanc Lexus

    Price LeBlanc Lexus

    (60 reviews)

    If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

    My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for…read moreservice. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!!

    Salsbury's Chrysler Dodge Jeep Ram - #TheNewSalsburys Customer Lounge

    Salsbury's Chrysler Dodge Jeep Ram

    (39 reviews)

    We bought our Jeep from a dealership in Northern Virginia, so our experiences at Salsbury's has…read moreonly been for service. That said, they have always done good work for us, and my only complaint would be that their estimates of when the work would be done have sometimes been a bit optimistic.

    In summary. 1. Made…read morean offer on a car 2. Received racist reply 3. Got the "let me go and ask the boss" game. 4. Got the "what do we need to do to get you into this car" game. 5. Never talked to anyone in Senior Management even after requesting such, just sales managers. 6. Was offered $250 off.... ---- I was working with Jarrad via email and text to try and buy a Wrangler and after I made an offer, he responded with "Man if I could do $33, you don't think I would have told you that? Give me $33,750 and bring me some spring rolls and pho" (I am Vietnamese-American). Since this was obviously wildly inappropriate, I sent the dealership a message via FB to have the Owner or GM contact me. Jarrad called me back and apologized. Several hours later, Tabbatha the Internet Sales Manager called to say that the she had been asked to call me to apologize and asked me the details of our interaction (not sure why she didn't just ask Jarrad). She said she would speak to the Owner to see what she could do. Several hours after that... Jerry the Sales Manager called me to say he also been asked to call but had no details... Not sure why he also didn't ask Jarrad or Tabbatha. Jerry also apologized but couldn't turn off his salesman hat, consistently trying to *see what we can do to get you into this car* and in the end offered me ***$250*** off what Jarrad offered me. At that point I just wanted to get off of the phone. Needless to say, I would not recommend this dealership.....

    Brian Harris BMW - car_dealers - Updated May 2026

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