Best staff! Doctors are Amazing! Dr Jamie Ware is the best…read moreOphthalmologist I've ever seen!

I was not able to contact this provider. The form on their website gives an error in the field…read more"how did you hear about us". All the options give a duplicate value error so that's a problem. They did not answer their phone, maybe closed on Fridays? But no message or way to leave a message, just dead air. I found this rather off-putting and will move on to the next option.

These guys have a new name and phone # 847-264-2222. Koziol-Thoms-Boundaoui Eye Associates. Dr…read more Nishat Alvi ​and the Vision Institute of Illinois will be transitioning our patients to an esteemed group of board certified ophthalmologists including our own Dr. Oussama Boundaoui. Koziol-Thoms-Boundaoui Eye Associates is located at: 1211 S. Arlington Heights Road, Arlington Heights IL 60005

Dr. Alvi and the entire staff are FANTASTIC. After calling around to several local eye doctors, I…read morewas so impressed with the front desk staff here that I decided to make an appointment to come in at their soonest available time spot. When I arrived I was not disappointed. Every person that I met was friendly and helpful. From the front desk, to the technicians, to Dr. Alvi herself, I could not have been treated better. These guys have it figured out - they really care about their patients. Highly recommend this practice!

Dr. Quraishi is a great doctor shes very professional and takes the time to explain what shes doing…read moreand why she needs to do it making you feel very comfortable and her staff is also very friendly and helpful. I am disabled in a wheelchair and the whole experience went smooth due to the Doctor and her staffs professionalism. Thank You Dr. Quarishi

She did cataract surgery for my mother last week, and my mom was extremely pleased with her…read moreprofessionalism.

Dr Alvi is very friendly and professional all in one! Have had only good experiences in her office.read more

This was my first visit there, but I have found where I will go and where my family will go…read more Walking in, they were the nicest receptionists I have met in a long while - and at my age you see more doctors. Helpful and just pleasant. AND not flooded with 30 pages of paperwork so many places have you fill out. off topic for a minute - BUT WHY CAN'T IT BE SHARED SO YOU ARE NOT CONTINUALLY FILLING OUT THE SAME THINGS OVER AND OVER AND OVER....at any rate. I did not have a long wait...very impressive. The young lady that administered all the pretests before seeing Dr. Hefner was so great. She explained everything being done and why. Took time to talk to me and get everything down. Again, not a long wait for the doctor. HE WAS SO NICE. Came in, shook my hand and proceeded to cover everything I could even image for an exam. Because I am diabetic, over 65, and had cataract surgery a year ago, he covered a lot with me. Never felt rushed or pressured to hurry through. I have had a LOT of appointments with eye doctors since I stared with bad eyes in 4th grade....but I have to say this was by far the best experience with an office all the way around. My grandson and daughter will definitively use this office. AND ON A SIDE NOTE - I loved the chair I sat in and the receptionist went out of her way to call the person who ordered all their office furniture to find out where it was from..NOW THAT WAS OVER AND ABOVE...

Dr. Pica has an attitude and not friendly. The lady at the front desk in optical with long black…read morehair is as warm as a February day. Only nice person I dealt with was Carson in optical. The other ladies when checking in to see a doctor act as if they're doing you a favor. Go to St. Charles office. Dr. Helkias is wonderful along with all the other staff and assistants.

I had such a negative experience at this eye clinic yesterday when I went regarding complications…read morefrom pink eye/pink eye treatment (eye lid was swollen and I had pain). The clinic as a whole is clearly disorganized... from scheduling, to rooms, to overall demeanor. The dr has no bedside manner. He didn't even introduce himself the first time he came in the room. He barely looked at or addresses the reason I was there and was mainly concerned about how contagious pink eye was and told me not to touch anything. I would never recommend or go back to this practice.

Went for first visit and the office staff was very disorganized and spent too much time complaining…read more about other staff members.

I had cataract surgery. From the office visit to the surgery it was top notch service. Quality and…read moreprofessional all the way. I highly recommend them. A 5 star experience ​

I had an eye injury caused by my dog scratching my cornea. I went to an urgent care who referred me…read moreto an ophthalmologist who could not book me for 3 months. The next day, I went to the ER trying to get some relief from pain. I was referred to Dr. Guzman who was able to get me in the next day and was able to help. I was so grateful for the relief. On day 3 of the consecutive office visits, the doctor saw that I had an unused insurance benefit for new glasses and insisted that they could test me for that. I asked if that was a good idea to do it now since my vision was still blurred and didn't the eye need time to heal. Doctor insisted it would be fine. The jerk that did my eye test kept insisting that I decide whether slide A or Slide B was a better view. I honestly couldn't tell because everything was blurry. After again telling the tech I couldn't see, he was just downright rude. Then as soon as the test was over, the doctor tells me that I don't have to order glasses from them but the person that handles the glasses was already in the exam room ready to lead me to the display area. No surprise that my ordered glasses were useless. I had to get retested and they charged my insurance company again for an eye exam that shouldn't have been done in the first place. I am so disappointed with the subsequent terrible service because I was initially happy that the doctor was willing to see me on short notice. Maybe that should have been my first clue.

This practice is ridiculously difficult to work with. First off, they have different locations /…read morephone numbers and the people answering the phones really suck on customer service. I've spent probably 3 HRS going back and forth between them and my primary provider over the past week, just trying to follow up on a referral and set a damn appt. I spoke with "Lupe" who was absolutely NO HELP, and routed me to other departments who also didn't know anything about the referral. This has been going on for a WEEK. Apparently, they never bothered to check the insurance provider website for the approval. I called my primary physician AGAIN, and they finally got things sorted out with these idiots. I haven't even gone in for treatment, and I'm already pissed off. This is really POOR customer service, and it makes me wonder what ELSE can go wrong. If you are thinking about Retina Institute, be prepared for a bad experience.

From the owner: Located in Elgin, IL, the Retina Institute of Illinois specializes in providing top-notch care for…read moreconditions like Age-Related Macular Degeneration, Diabetic Retinopathy, and Retinal Tears and Detachments. Our team of dedicated professionals focuses on delivering personalized treatments to ensure the best outcomes for our patients. With a commitment to excellence and patient-centered care, we stand out from our competitors by offering cutting-edge solutions tailored to individual needs. If you're seeking expert eye care services, visit us today at the Retina Institute of Illinois.