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    Joseph Chung, M.D

    5.0 (1 review)

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    11 years ago

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    Winters Family Practice - Huge Botox advertising in front office.

    Winters Family Practice

    2.5(17 reviews)
    1.7 mi

    Pros-- This is one medical practice that is not affiliated…read morewith "Big Box" institutions like Duly or Northwestern Medicine. You get personal attention every time. Second, the appointments are pretty easy to get, especially if you are willing to see a PA. Kate is phenomenal and caught medical issues that I was previously unaware of having. She is very knowledgeable and takes her time getting your medical history. Cons-- Now, you do have to find the right PA. The first one I was assigned to, Fatima, was lacking in communication I felt because my online chart was not filled in even though I was badgered into opening an account. She also told me to get a colonoscopy after 5 years when I had no issues. The colonoscopy practice across the street pestered me relentlessly then. I also think that they do not have enough doctors.

    I have been a patient for years. Since 2024 there have been many poor experiences and questionable…read morebills. Look at your EOB's and look at what provider is actually on the EOB's. The person might not be the correct person you actually saw or service you had. Then simultaneously you can be thrown into out of network status. Which in turn you to have to pay for more out of pocket costs. Then after payment, the receipt will say the actual person you saw-- who was in network status. Insurance company told me it's all about whose NPI number is on the bill and the name- wasn't the person I saw!! See what's happening- after many years I had enough and found a more reputable healthcare establishment. Will not miss the rude front desk either. I miss the old Winters family practice- both the dad and son- those days are gone!!

    Elgin Family Physicians

    Elgin Family Physicians

    1.6(8 reviews)
    3.3 mi

    While I really like my doctor here, the staff is so inept. They fail to respond to my drugstores…read morerequests for prescription refills and fail to return phone calls when they say they will. For days now after a significant injury I just get the runaround from this office and the Advocate support staff. I don't want their excuses, I want medical care. It's plainly obvious the support staff could not care less about patient needs. They should take a job in another industry. Now days later, I find that in the middle of recovering from a significant injury I'm having to see a new doctor at another practice because Elgin Family Physicians cannot do a follow up after hospital stay for a month! What's worse is I continue to get the runaround when trying to get copies of my own medical records. This isn't patient care, and patient we don't care.

    Dr. Poulos is absolutely amazing, but good luck getting an appointment with her. I have been told…read morethere is a 6 month waiting list to see her. Every time I come here I spend about an hour and and a half waiting. 45 minutes or more in the waiting room, then the rest waiting on the table in a paper smock. They are obviously over capacity with patients. The medical assistants are a hit or miss. Most times I got one that was in a horrible mood. Which I don't blame them, the poor ladies had a waiting room full of people to attend. Every time I go for a yearly check up there seems to be a new doctor every time. So it seems as the turn over is very high there. The last time I went was a horrible experience. It took 2 months for the insurance to apparently approve my choice of birth control. I ended up going to planned parenthood instead which only took 15 minutes for them to find out my insurance covered it. I wouldn't recommend this place, it isn't what it used to be. When. I switched doctors offices this place had a "dissatisfied with clinic" if they have that option as a reason to send your medical file then they know they are doing something wrong.

    Joseph Chung, M.D - familydr - Updated May 2026

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