Dr. Gephart is an amazing physician and person. She truly cares about her patients and helps manage…read moreyour all around health and well being. I've been a patient for 30 years and would never go anywhere else.

I can't recommend Dr. Gephart enough. From the moment you walk in, you feel welcomed--the office is…read moreclean, organized, and the staff is kind and efficient. Dr. Gephart takes time to really listen, explains things clearly, and never makes you feel rushed. It's rare to find a doctor who is both highly skilled and genuinely compassionate, but that's exactly what you get here.

First time at this location . I went to see Carrie Fortman she is a physicians assistant for…read moreinternal medicine. She was great! She actually took time to review my history and she wasn't in a hurry. She was great! Thank you!

Pros-- This is one medical practice that is not affiliated…read morewith "Big Box" institutions like Duly or Northwestern Medicine. You get personal attention every time. Second, the appointments are pretty easy to get, especially if you are willing to see a PA. Kate is phenomenal and caught medical issues that I was previously unaware of having. She is very knowledgeable and takes her time getting your medical history. Cons-- Now, you do have to find the right PA. The first one I was assigned to, Fatima, was lacking in communication I felt because my online chart was not filled in even though I was badgered into opening an account. She also told me to get a colonoscopy after 5 years when I had no issues. The colonoscopy practice across the street pestered me relentlessly then. I also think that they do not have enough doctors.

I have been a patient for years. Since 2024 there have been many poor experiences and questionable…read morebills. Look at your EOB's and look at what provider is actually on the EOB's. The person might not be the correct person you actually saw or service you had. Then simultaneously you can be thrown into out of network status. Which in turn you to have to pay for more out of pocket costs. Then after payment, the receipt will say the actual person you saw-- who was in network status. Insurance company told me it's all about whose NPI number is on the bill and the name- wasn't the person I saw!! See what's happening- after many years I had enough and found a more reputable healthcare establishment. Will not miss the rude front desk either. I miss the old Winters family practice- both the dad and son- those days are gone!!

Dr. Christine Mueller is currently my Mother's doctor at Rosewood Care Center of Elgin. Her bedside…read moremanner is exceptional. Her responses to the needs of my mother and our family has been caring, sensitive, responsive, and timely. I highly recommend her to anyone dealing with the issues of declining health in the aging process. Maybe someday she will be my doctor of choice! THANK YOU, Dr. Mueller!

Best doctor u can have Polite…read more Listens Cares Hard to find doctors with traits like that He moved to another place. He is no longer on mclean but Todd farm

Good family practice in Elgin. My entire family goes here when needed. Great "bedside manner" and…read moreevery nurse, tech is friendly and knowledgeable. Not the fanciest place in town but they ge the job done nicely. They take walk-ins and they do sports/work physicals.

Dr. Bontu is a wonderful Doctor. She listens to you and gives you the information you need. She…read moreis very through. Dr. Bontu is the only Doctor that listened to me and found out why I had such pain in my leg and back. I suffered for years until I finally found Dr. Bontu. I moved to California in 2004 and have not found a Doctor of her caliber yet. If she would move her practice out to Lincoln California; I would be the first one to make an appointment.

While I really like my doctor here, the staff is so inept. They fail to respond to my drugstores…read morerequests for prescription refills and fail to return phone calls when they say they will. For days now after a significant injury I just get the runaround from this office and the Advocate support staff. I don't want their excuses, I want medical care. It's plainly obvious the support staff could not care less about patient needs. They should take a job in another industry. Now days later, I find that in the middle of recovering from a significant injury I'm having to see a new doctor at another practice because Elgin Family Physicians cannot do a follow up after hospital stay for a month! What's worse is I continue to get the runaround when trying to get copies of my own medical records. This isn't patient care, and patient we don't care.

Dr. Poulos is absolutely amazing, but good luck getting an appointment with her. I have been told…read morethere is a 6 month waiting list to see her. Every time I come here I spend about an hour and and a half waiting. 45 minutes or more in the waiting room, then the rest waiting on the table in a paper smock. They are obviously over capacity with patients. The medical assistants are a hit or miss. Most times I got one that was in a horrible mood. Which I don't blame them, the poor ladies had a waiting room full of people to attend. Every time I go for a yearly check up there seems to be a new doctor every time. So it seems as the turn over is very high there. The last time I went was a horrible experience. It took 2 months for the insurance to apparently approve my choice of birth control. I ended up going to planned parenthood instead which only took 15 minutes for them to find out my insurance covered it. I wouldn't recommend this place, it isn't what it used to be. When. I switched doctors offices this place had a "dissatisfied with clinic" if they have that option as a reason to send your medical file then they know they are doing something wrong.

Horrible experience…read more My foot seems to be infected, I can't walk on it at all. Made an appointment that was confirmed at 3:20 for 3:45pm. Confirmed by thier office. Got there and stood in like for the three people ahead of me just to be turned away by the doctor... and I can barely stand. Wasting my time while being in intense pain. The doctor didn't care whatsoever. Must be a doctor only focused on money instead of actually helping people in need.

Dr. Fiedler is fantastic. However, one of the receptionists is a royal piece of work. I've heard…read moreher discuss patients' personal financial records (to their embarrassment) and verbally assault others. It's incredible that such a respectable business would have someone that abrasive working their front desk.